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Rockland Hyundai

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Rockland Hyundai Reviews (42)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Rockland Hyundai has been resolvedThey agreed to pay in full the requested repairsTristen G [redacted] contacted me and agreed to honor the repair estimate Sincerely, [redacted]

I have a very bad experience with buying a used vehiclethe vehicle I bought has some serious body damage which I noticed next dayso I have to exchange another vehicle, because of that I lost money

Good Morning, Thank you very much for bringing this matter to our attention Our Service and [redacted] ***, will be reaching out to you directly to review your continued concerns and work to resolve your outstanding issue We apologize for any inconvenience this may have caused and will work diligently to resolve this matter Kind Regards, [redacted]

Dear [redacted] , My name is [redacted] and I am in receipt of your complaint Unfortunately, I am unable to locate any information under your name with regards to your complaint Please feel free to contact me directly so I can address and resolve your issue Regards, [redacted] Rockland Hyundai

Thank you for submitting your inquiry to us through the Revdex.com. We have had a chance to review your concern and can understand where there may be a discrepancy with interpreting the total cost of the vehicle including the bank borrowing costs for your loan. In an
effort to satisfy your concerns, we will be chosen to contact the bank and flat cancel your contract. A representative from the dealership will contact you and review the process shortly.Regards
Rockland Hyundai

*** ***
We received your complaint this morning regarding your registration and title. We are happy to inform you that your registration was completed and mailed to your home address the second week of August. We do have a copy in our files if you would like
us to forward to you. The title will be forwarded directly from New York State and typically takes 4-weeks after delivery for you to receive. We apologize for any inconvenience this may have caused you in waiting for your registration.
Thank you for your business
Regards,
Rockland Hyundai

The service department of this dealership never disappoints They have proven themselves to be honest and more than fair in all my dealings with them Recently I had damaged a tire and went there late (after 4PM) and they got approval from the insurance for a new tire and were willing to do a scheduled maintenance and had me back on the road by 5:15PM

Dear *** ***,
Thank you for allowing us the opportunity to finalize your transaction with the bank. From time to time, these funding issues can take some time to work through with the various bank but we are glad to have resolved your issues and cleared up any remaining
concerns you had with your trade. you will se now that everything has been addressed and all concerns are closed. Thank you again for you business and understanding
Kind regards,
Rockland Hyundai

Dear *** ***,
Thank you for taking the time to speak with our finance manager yesterday regarding your outstanding issue. After review of our accounting records and wire payments, we were able to confirm your concern for overpayment is correct.
Our accounting department has been advised to issue you a refund for the difference. Thank you for bringing this to our attention and allowing us to rectify the issue.Regards,
Rockland Hyundai

Revdex.com:
At this time, I have not been contacted by Rockland HYundai regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I and my husband are not treated with respect or kindness when we come for repairsWhy would we want to continue to come to your dealership? Would you want to be treated the way we have been? If you cannot reimburse then more our maintenance to another dealershipDid you reprimand your service tech for speaking to my husband in the way he did? Did you say anything to him about what he said to my husband about not being able to take my car without him doing the repairs yet he wanted him to wait an unreasonable time? Again why would we want to come back to your dealership when we are treated with nastiness and disrespect!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Good Morning,
Thank you very much for bringing this matter to our attention.  Our Service and [redacted], will be reaching out to you directly to review your continued concerns and work to resolve your outstanding issue.  We apologize for any inconvenience...

this may have caused and will work diligently to resolve this matter.
 
Kind Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I called wells Fargo, the loan holder for the Honda 2008 today 7/**/14.the have not received the payoff and they have noted several calls to your company finance department and have not gotten a response. I contacted Hyundai Finance company regarding my account  and payment statement today 7/**/14, they have no account for me. My car payment is due 8/*/14 and I have no one to send it too. I contacted Department of Motor Vehicle,  my temporary registration sticker expires on 7/**/14. Their department has no record of transfer. I contacted their safety department because I need a car to get to work and Rockland Hyundai failed to register my car however charged me for it. Now Wells Fargo is sending this all to my credit report. I don't know what to do because I will be without a car as of Tuesday 7/**/14. I now have no Honda or Hyundai to drive.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
Hello [redacted],
 
Thank you for responding to my issue with Rockland Hyundai. I appreciate your swift response to the complaint that I have litigated with the Revdex.com.  If only my issue were handled with the delicacy and urgency as you have presented, then maybe my
refund would be sitting my account, today.
Moving forward, all that I ask is for Rockland Hyundai to stop falsely advertising certified pre-owned vehicles. This particular vehicle should not be advertised (as it is still on the website) for sell until it has officially met all of its certification requirements. I felt duped into leaving a 500 dollar deposit on a vehicle which I thought was deemed fixable by Rockland Hyundai.  This vehicle should not be eligible for consumers to leave a deposit until it can function in accordance with its features.
This vehicle is the car of my dreams, not only because it has all of the features that I desire, but because it was within my price range.  I am devastated to discover that this vehicle will not ever be fixed in time for me to purchase it as a graduation gift for
myself.  In addition to, I wasn’t aware of how many people and complaints I would have to file in order to get what’s rightfully owed to me. My refund is still not in my account, and I don’t have the car of my dreams.  I guess it wasn’t meant to be. However, I am grateful for this experience; I have learned a lot about Rockland Hyundai and its regard for customer service.
PS- I am still waiting on my refund.
 
[redacted]
Sincerely,
[redacted]

Dear [redacted],
I apologize for the inconvenience you have experienced with the return of your deposit and the issues we discovered with the vehicle you desired to purchase.  Unfortunately, the navigation issue with this particular vehicle required us to send the part...

back to Hyundai and wait longer than expected for the replacement.  I apologize if this was not communicated properly.   We take these matters very seriously and will immediately refund the deposit to your credit card.  If you have any further issues or questions, please feel free to contact me directly.
Regards,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Rockland Hyundai has been resolved. They agreed to pay in full the requested repairs. Tristen G[redacted] contacted me and agreed to honor the repair...

estimate.
Sincerely,
[redacted]

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Description: AUTO DEALERS-USED CARS

Address: 140 West Route 59, Nanuet, New York, United States, 10954

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