Rockland Hyundai

[redacted], Thank you for sharing your outstanding issue with us and allowing us the opportunity to correct.  Your cancellation has been processed and the check has been forwarded to [redacted] on 1/**/15.  You should see this reflected in your account balance over the next 3-5...

business days.  If you do not see this refund applied to your account over the next few days, please reach out to me directly.  I apologize for the inconvenience this has caused and appreciate your business.  Kind Regards, [redacted]
[redacted]

Hello [redacted],
We would like to thank you for your recent purchase and understand you are seeking a $500 gift card that was being offered as a promotion during this time.  We apologize that you feel you are being given the runaround regarding your...

eligibility.  The program we were offering at the time of your purchase was an enticement for purchasers' to take delivery from our dealer inventory/stock the same day.  As you are aware, the vehicle you chose for purchase needed to be secured and brought in from another dealer.  We offer these types of incentives to our customers to offset the costs we incur by having to locate and bring in additional inventory.  As you can see, your purchase was not eligible at under these program guidelines.We again thank you for your business and look forward to continuing this valued relationship.
 
Rockland Hyundai

Dear customer,
 
We apologize but the service contract has been used prior and is non-cancelable.  We are more than happy to continue servicing your vehicle if you would like.
 
Regards

Dear [redacted],
We apologize for any inconvenience you have experienced with closing out your account and receiving reimbursement for the cancelled contract.  We were under the impression you were scheduled to have an appointment with our sales manager to resolve your...

issues but now understand why you may have not attended these appointments.  I will be process your cancellation today and you should receive full reimbursement within 5-7 business days.  We hope our attention to this matter will show our commitment to you as a valued customer. Please accept our apology and we look forward to serving you again in the future.
Kind regards,
Rockland Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], 
My name is [redacted] and I am in receipt of your complaint.  Unfortunately, I am unable to locate any information under your name with regards to your complaint.  Please feel free to contact me directly so I can address and resolve your...

issue.
Regards, 
[redacted]
Rockland Hyundai

Rockland Hyundai is a sneaky dealership. They lie and play games. I've gone back and forth so many times. I should've learned my lesson then. When I come's down to paying the balance from the down payment, they turn around and say they want more money. Beware of the general manager Faust G. He is a real scumb*g. Thanks for nothing.

Review: Main Issue: Did Not Issue Refund & Unfair Sales Tactics

#1) I was in a total loss car accident September [redacted] 2015. I purchased the vehicle through Rockland Hyundai in May 2014. This vehicle was purchased through [redacted] financing. Also purchased/contracted was GAP coverage ($195 enrollment) and [redacted] Service contract/warranty ($2725).

Upon notifying the GAP provider of the accident, I was told that my GAP plan was cancelled by a supervisor at Rockland Hyundai in May 2014. However, I nor [redacted] were notified of the cancellation. Additionally, I did not receive a refund/credit adjustment for this cancellation.

#2) A Rockland Hyundai representative (upon my request) cancelled the [redacted] service contract and promised a refund on the service contract was going to be mailed to the loan company. The week of September [redacted], I was told that they would overnight the check to [redacted]. This did not happen.

It was not until I asked for tracking # (apprx 2-3 weeks later) that I learned the check was never mailed. It is my belief they were holding on to this refund so that they could "sell me a vehicle" . I believe this because I was told the reason why the check was not mailed, was that since this was an [redacted] Insurance service contract, they had to wait for the money to come from [redacted]. I called [redacted] to confirm, and this is not true. Dealerships sell service warranties directly, therefore, the dealership also has the money for refund.

When I did visit the dealership in September, I expressed to them that I did not want to move forward with a purchase until my account/loan was settled. They ignored my wishes and tried to pressure me into a lease.Desired Settlement: Refund of GAP enrollment. They stated they would send the check via mail 2 weeks ago and I still have not received it. I do not want to go in person, as I have lost all trust in this dealership.

Business

Response:

Dear [redacted],

We apologize for any inconvenience you have experienced with closing out your account and receiving reimbursement for the cancelled contract. We were under the impression you were scheduled to have an appointment with our sales manager to resolve your issues but now understand why you may have not attended these appointments. I will be process your cancellation today and you should receive full reimbursement within 5-7 business days. We hope our attention to this matter will show our commitment to you as a valued customer. Please accept our apology and we look forward to serving you again in the future.

Kind regards,

Rockland Hyundai

Review: I bought a used 2011 Hybrid from the Hyundai dealership in Nanuet, NY. After 3 hours of waiting to see the finance officer. I feel like I was taken advantage of my limited buying experience. We agreed on the price of the car at 17,600.00. After taxes titles and tags I believe it was 19,600.00. I had a trade in that they said they would give me 4200 for and there was just under 5000.00 left on that loan which left about negative 700. Which brought the total amount around 21,000. Now when I was with the finance officer I mentioned that the sales person had said it would be certified pre-owned with the warranty. So he added it. Not knowing until the very end that it was an extra 2,500. I financed through you guys at 6% signed the papers and went home with my new car. After reviewing the contract and doing the math calculation I realized that the total amount financed was 25,030.91. I went over and over the contract and realized there was an extra 2000 put on somewhere and not accounted for. I went back and spoke with the manager and finance officer. They admitted adding an extra 999.99 to certify the vehicle as "certified preowned" which I want but was lead into thinking that I needed the Allstate certified pre owned wrap around warranty to obtain that and paid 2,500 extra for it. Also the finance officer said that the warranty would protect my hybrid battery, which it does not. And he said the battery was not covered under the original warranty, which it is. They also admitted that they charged me another 1000,00 to "give to the bank to lower my interest rate". They said if I called the bank they would not confirm this and there was no proof they could show me of this. I called today to at least remove that Allstate warranty that I do not need. They said the manager is busy and he could get back to me next week. This is unacceptable behavior. They lied to me. I feel violated. I honestly feel like I was robbed. Selling me that 2,500 warranty telling me it certifies it pre-owned then adding 999.00 without telling me to certify the car is blatant robbery. Also I would like to know if adding an extra 1000 without letting the buyer know to lower the interest rate is common practice. Neither one of those charges are listed on the contract, just incorporated into the final sales price. Please help me as soon as possible. Thank you, [redacted]Desired Settlement: I want the all state warranty removed that was 2,500 and proof of the extra 1000 added on that according to them was sent to the bank

Business

Response:

Mr [redacted],

Thank you very much for meeting with me to discuss your concerns regarding your purchase. We appreciate your understanding of our findings and allowing us to enhance your extended warranty coverage. We truly value your business and believe this has been a learning experience regarding our explanation of your extended warranty coverage. We look forward to continuing this valued relationship.

Kind Regards,

I have a very bad experience with buying a used vehicle. the vehicle I bought has some serious body damage which I noticed next day. so I have to exchange another vehicle, because of that I lost money

Review: During a trip to visit to family in [redacted], my wife and I purchased a 2014 Chrysler Town and Country from [redacted], [redacted] on Friday 11/**/15. We currently live in [redacted], approximately 380 miles away. The salesman we conducted business with was Juan P[redacted]. My wife and I decided to purchase a Town and Country minivan after several test drives. We were told that the service department was finishing inspection and detailing as we proceeded with financing paperwork. When the vehicle was completed my wife noticed that the rear passenger seat headrest was broken. We immediately brought this to the attention of Juan. He stated that they would switch the seats out with another Town and Country with the same interior they had on the lot. The seats were not changed out, instead the service department welded the headrest. At that same time were told that the dealership was in possession of the spare set of keys, but would have to mail them because they were at another location. Before leaving the dealership we were advised to return the next day to pick up paperwork for the free IPad that was included in the purchase as part of their Black Friday promotion. On 11/**/15, during the return trip to [redacted] the welded headrest broke in the same exact place after my eight year old daughter leaned her head on it. The next day I called Juan and notified him of the situation. He advised me to go to a local Chrysler dealer and get an estimate for repair of the headrest and to also to get an estimate on a new key because he could not find the spare set as he had promised. On 12/**/15, the vehicle was brought to Blevins Motors Chrysler Dealership in [redacted] to get an estimate for repair. Blevins Motors advised that the headrest was severely damaged due to the improper weld, and needed to be replaced. They also said that the weld posed a safety concern and was a “band aid” that was not meant to hold or function properly. The estimate for both the headrest and key was $809.31. Juan advised me to email him the estimate and he would give it to his manager to approve. This was sent via email on 12/**/15. After several weeks with no response I attempted to contact Juan regarding the issue, leaving several messages. On 01/**/16, I finally was able to reach Juan at the dealership. He advised me that his manager will not approve anything to be fixed or replaced. He did say that I could come back to the dealership and they would switch out the seat with another. I explained that since I live 380 miles away, this would not be possible and would prefer have it fixed locally in case there are future issues with the repair. After explaining that this was a completely unacceptable solution, I advised that I would be contacting legal counsel for a small claims lawsuit. He asked me to contact the Sales Manager on the next week and try and work something out before seeking legal action. I left a message for the Sales Manager to contact me on Monday 01/**/16 with no response. On Friday 01/**/16, I spoke with the Sales Manager on duty and explained the situation. He did provide me with a [redacted] tracking number for the promotional IPad that I received on 01/**/16. He also said that before he could authorize repairs he would have to speak with the salesman Juan and further investigate the situation. As of today 01/**/16 I have not heard from any representative from Rockland Hyundai.Desired Settlement: Honor the repair estimate of the headrest and spare key as promised by the sales staff.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Rockland Hyundai has been resolved. They agreed to pay in full the requested repairs. Tristen G[redacted] contacted me and agreed to honor the repair estimate.

Sincerely,

Review: My issue is with the suspension and tires on my 2012 Hyundai Tucson. The first time I had a problem with the suspension was in September 2012. I took it back to Rockland Hyundai and informed them when driving the vehicle, and when I go over a bump the rear end of the vehicle kicks out, all they did was let air out of the tires and then a couple of weeks later tire pressure light comes on. In January 2013 I took it to [redacted] Hyundai and told them I was still having problems that the front passenger side was shaking when driving the more when it is cold out. [redacted] Hyundai service dept. rotated the tires and did a 4 wheel balance. Also, the service manager ([redacted]) at [redacted] Hyundai told me that the tires had some flat spots, but were still good. Afterwards I was still having that same shaking problem and was told that, that was normal. For the next few months I continued to have my vehicle serviced every 3000, miles at [redacted] (oil change & tire rotation). Finally I decided to take it to [redacted] Hyundai for oil change, and because the shaking plus the noise was still there. They told me that the tires were no good on the vehicle and that it needed a wheel alignment and new tires.Desired Settlement: Either Rockland Hyundai or [redacted] Hyundai should be responsible for paying for the wheel alignment and replacing the tires on the vehicle. They knew that the suspension was off and that something was wrong with the tires.

Business

Response:

Dear Ms. [redacted],

After careful review of your concerns regarding the tires, we regret to inform you that we cannot honor your request. Our records indicate it has been over 15 months since your purchase of the vehicle and over 12 months since your last visit to the store. Tires are considered a wear item on a vehicle and do not carry a warranty to cover them for use.

Regards,

Rockland Hyundai

Review: I received an email from a Hyundai dealer outlining the lease price of a 2013 Hyundai Santa Fe Sport, 2.4, AWD in Copper Canyon with Technology and Leather Package. The quote provided a vin #, [redacted] out of pocket (representing first month and DMV fees - plate transfer) as well as all other fees and taxes rolled in. For round numbers, we used 600. The payment was quoted at 359/month. I inquired of Rockland Hyundai if they would match this quote. In email form, they said to forward quote, I did, they said they would honor the quote. I went to pick up the vehicle on 10/**/13. The dealership agreed to purchase my vehicle utilizing the lease buyout so that I would not have to return 10/**/13. They said that the lease buyout included my remaining payment to Honda of 275 which I would not be liable for. Upon signing my car over to them, I filled out the financial forms for the new vehicle. I had been in the week before and gave a deposit of $615 or thereabouts. When I sat with the financial manager, she closed the door so we could have "quiet." She congratulated me on the purchase of my vehicle and I thanked her for making it an easy process and buying out my car so we can expedite the sale. She then went through the paper work and informed me that because of "fees" I owed. She said they totaled an additional 280 over the 615 I had already left as deposit. I questioned this as it was suspiciously close to my remaining payment of 275. She said that there are destination fees and the like. I argued that the email state 600 out of pocket, all additional fees and all taxes at a rate of 7.375% should be rolled in. She said that that is the way it is. At this point, I no longer "owned" my leased car, this was one of a handful (very literally 5 at the time) of this exact vehicle in this configuration and color. Feeling as I had no other option (and no car), I paid them the additional 280 using my credit card. My husband remained with our son in the showroom as we conducted "business" with the door closed. After signing the contract, we went outside to view the car and the salesman asked for my cell phone. He programmed my phone to the car and then left. My husband and I were a bit surprised as we didn't know how the car worked, how the different features operated, how to operate heated seats, moon roof, recline seats etc. We kind of thought it odd that there wasn't a binder for salesperson to go over to check off that they explained these things upon delivery. We left to get lunch. After a quick meal, we tried to turn on the navigation system to get home. We started to drive back to the dealership which was in the adjoining parking lot. We had tried to turn it on so we could set it up, but the program kept telling us that we needed to insert the sd card. We tore through the car looking for a sd card and started to think we needed to go to the store to buy one so the system could save the destinations. We drove back to the dealership to find out what size sd card we needed before heading to the store.. The salesman was at the door to the showroom door when we pulled up. He came outside, locking the door behind himself and said hi. I said that we cant get the navigation system to work. He said, really? I asked him to look. He came over and he couldn't understand why it wasn't working. I asked about the sd card and he said that that "might" be the problem and they have them inside the showroom. I asked if he could get it. He said "no." His ride was waiting for him at the end of the parking lot but we should come back the next day. I told him that we spent all day there that day and it wasn't really an option. I asked if he could mail me the sd card to my house. He said sure. No problem, first thing in the morning when he get's in. I called several times over the next few days. I spoke with him Monday and he said, oh yeah, your coming in, right? I said no, you said you'd mail it. Oh right, Ill do it now. I called Wednesday when we didn't get it as Monday was a holiday and figured if it went out Tuesday we'd have it Wednesday. It didn't arrive Thursday or Friday. Saturday I called the dealership at 730 am and spoke with overnight phone support and left a message for a manager to call me back. I called at 9 am and 10 am and was advised that managers weren't in yet but one would call me as soon as they arrived. Nobody ever called me back. On Saturday I emailed Hyundai corporate outlining these very same complaints... overcharged, feel money was demanded of me in a supply and demand issue, I was not familiarized with the vehicle, the navigation system doesn't work and would have been fixed already if the salesperson had familiarized us with the car we would have instantly known it didn't work, nobody get's back to us, unprofessional staff, irresponsible management, no follow up. Nobody called Saturday, nobody called Sunday - neither sales nor management. The dealership was open both days. On Monday, I received a phone call from Hyundai Coporate and Rockland Hyundai. Rockland Hyundai left me a voicemail informing me that the sd card was at the dealership and they will have it ready for me to pick up. So I called Hyundai [redacted] Customer Care and reiterated the situation. They were naturally very upset and said they would notify Rockland they should mail it. They agreed, I had been very clear that it be mailed. I received the sd card in the mail yesterday, 10/**/2013 in the afternoon. I raced out to the car to put it in to see if the system would work. The car rejected the sd card and said it was the not the one registered to the vehicle, and that the blue link was not set up either. So I went back to the email from Hyundai [redacted] informed me that my car's vin was associated with [redacted] Hyundai. So when Rockland traded for my vehicle, the obtained the car from [redacted]. I thought maybe, just maybe, [redacted] had the sd card. I called [redacted] Hyundai - who is one of the few dealers I spoke with previously about purchasing the vehicle. They gave me lower pricing on the car than the dealership from whom I received the email quote that Rockland Hyundai confirmed they'd match. But as Rockland Hyundai is an [redacted] dealer, I opted to go with them. In hindsight, I would have been better off getting the car from [redacted] who had it in stock and who would have made sure the car was ready for delivery when it was picked up. But I called [redacted] and explained how the car came from their lot, was traded to Rockland and about the mess that ensued. I was transferred to a very nice manager who told me that the car should have been gone over with me at delivery and he would inquire about getting an access code for sd card. But as the conversation continued and I spoke to him about the error message in the car and opened but empty sd case left in my owner's manual, he informed me that I needed to have the system reflashed and the Hyundai can go to my house to fix the car. He also said, he had his own dealership reflash a customer's car which is why he knows about how the situation can be resolved. He told me to call Hyundai [redacted] again and tell them that [redacted] told me to inform them about the reflashing and they should come to me as I have been inconvenienced enough. I also happened to ask if he could tell me where the button for the heated steering wheel was as I thought it had one. He asked a salesperson who confirmed it did and he told me where it was. I still can't make the car stop bringing in "fresh air" as the cabin air recirculation button doesn't seem to work. I also can't find the button to open the gas tank. These all seem simply enough things the salesperson should have told me upon pick up. When speaking to Hyundai [redacted] today, they said they can speak to Rockland, but have no power over them. I said that I had contacted [redacted] and had a sense that calling the Revdex.com. At the mention of the Revdex.com he immediately discontinued his conversation with me and informed me that once a customer mentions the Revdex.com they are no longer allowed to interceded and I at this point should contact you to get satisfaction. So I am contacting you. Whomever I spoke with at Hyundai [redacted] has shown empathy and a desire to rectify the situation, but to their own admission, can't really do anything. Can you intercede? This terrible sales and customer service has ruined the joy leasing/purchasing a new car should have. Additionally, I need to use my husband's car when driving to places I am unfamiliar with so that I don't get lost. I paid an extra $3-4000 to upgrade to the navigation system. I have been paying for it for 2 weeks now and not had the benefit of using it myself.Desired Settlement: 1) I believe that I should be refunded the ~$280 I was overcharged based upon the email quotes Rockland Hyundai agreed to. The agreement was $600 out of pocket, taxes (7.375%) and fees rolled into the payment of 36 months, 12K miles to be $359/month. I was charged more than $600 when I left a deposit, the contract showed I left five hundred something which I pointed out. They then charged me over $280 after I already signed the agreement they buy out my vehicle. 2) Rockland Hyundai, or Hyundai, should have someone meet me at a time and place of my convenience to make the car fully operational, explain to me the features of the car and where all the features are accessed. 3) Refunded for the time (now nearly 2 weeks) that I have not been able to access the car in its entirety and for my complete aggravation.

Business

Response:

Dear Valued Customer,

I apologize for the inconvenience you have experienced in the first days of ownership. We have working hard to satisfy your requests and to correct the operational difficulties you are experiencing. A representative will be reaching out to you directly. Thank you for the opportunity to resolve these issues.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I have had many problems with this dealership. The latest one is today. My husband took my car over to have the tire looked at. I have tire insurance and a maintenance program with them. The service person saw my husband commented that we have given them a bad complaint in the past. Refused to look at my car and refused to give him the print out of the recall notices. The last time they were so nasty I had asked for my money from the maintenance back so I could go else where. This was never received. So I gave them one more shot and this is how we were treated. They as nasty, obnoxious and we will never go there again maintenance program or not. I still want the remaining money from my maintenance.Desired Settlement: I want my money that I paid for the maintenance at Rockland Hyundai.

Business

Response:

Dear customer, We apologize but the service contract has been used prior and is non-cancelable. We are more than happy to continue servicing your vehicle if you would like. Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I and my husband are not treated with respect or kindness when we come for repairs. Why would we want to continue to come to your dealership? Would you want to be treated the way we have been? If you cannot reimburse then more our maintenance to another dealership. Did you reprimand your service tech for speaking to my husband in the way he did? Did you say anything to him about what he said to my husband about not being able to take my car without him doing the repairs yet he wanted him to wait an unreasonable time? Again why would we want to come back to your dealership when we are treated with nastiness and disrespect!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I pur[redacted]d an [redacted] vehicle service contract when I pur[redacted]d my used car. I was misrepresented what it covered, so I cancelled the contract within a few days. As per their policy, and [redacted], I have 30 days to cancel, and since I cancelled so soon, the policy was not even executed and the contract was just cancelled. However, they have failed to refund my service contract money paid, over $3600. They never sent the money to [redacted], I called both [redacted] (the financing company) and [redacted] insurance, neither had received any money, so they continue to hold my refund hostage. I have called more than 15 times over 4 months and they ignore my requests or don't get back to me when they say they will. I have no choice but to file a complaint and if that doesn't work, pursue my next options.Desired Settlement: A full refund for the cancelled service contract, the amount as listed on my finance paperwork and my vehicle pur[redacted] paperwork, by check or cash mailed to me, or the finance company, within 1 week of receiving this complaint or as promptly as possible.

Business

Response:

[redacted], Thank you for sharing your outstanding issue with us and allowing us the opportunity to correct. Your cancellation has been processed and the check has been forwarded to [redacted] on 1/**/15. You should see this reflected in your account balance over the next 3-5 business days. If you do not see this refund applied to your account over the next few days, please reach out to me directly. I apologize for the inconvenience this has caused and appreciate your business. Kind Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 7/**/2014, I, [redacted], purchased a 2012 Hyundai Sonata from Rockland Hyundai. As of 8/**/14 I have not received both the registration and the title. I sent an email to the [redacted] and the dealership [redacted] regarding the registration. Neither one replied to my email. I sent an instant message to the dealership and was told that someone would contact me. I have not heard back from the dealership.Desired Settlement: I want the title and registration sent to my home address.

Business

Response:

[redacted]

We received your complaint this morning regarding your registration and title. We are happy to inform you that your registration was completed and mailed to your home address the second week of August. We do have a copy in our files if you would like us to forward to you. The title will be forwarded directly from New York State and typically takes 4-6 weeks after delivery for you to receive. We apologize for any inconvenience this may have caused you in waiting for your registration.

Thank you for your business

Regards,

Rockland Hyundai

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Rockland HYundai regarding complaint ID [redacted].

Sincerely,

Review: On 6/**/14, I explained my financial situation and negative equity that was in the present vehicle and was told me that they could help me. I gave them $500.00(which was my June's car note, because they were paying off the Honda 2008). I also had a $3,000 rebate check that was mailed to me that was suppose to go towards the car as well. The deal was so final that my car insurance company was contacted to switch over the next day and the insurance cards were faxed. On 6/**/14, I went to pick up the vehicle that had now changed to an Elantra, limited edition, (so my insurance company had to be contacted again with a different vin #). The financial person was kind of backed up, however now wanted more money and needed more financial information. I thought this was kind of strange because the salesman([redacted]) told me that I was approved, my car note was $595.00 and all they needed was the $500.00 down payment, which they already had and the rebate check to go along with the cash. However when I went to sit down with the financial person, I was asked to sign all this paperwork, I wasn't given anything but a yellow sales slip that he didn't even sign( (its incorrect because he checked off I have a used car and the rebate money isn't on it). He told me to contact him on 6/**/14 and the paperwork would be mailed to me. I called on 6/**/14 and was told that the financial person quit. I have been calling various times and have been told that a financial person would contact me, that has yet to happen. Well today 7/*/14 , I returned a call from the bank on the Honda 2008. They were looking for my car note which is now coming up to 2 months past due. They did not receive a payoff and they said that the payoff had changed because it is already the next month. Now I am really concerned, I have never been late on my car note before because I really need a vehicle to survive, I have no real paper work ,I only have one key to the car, I have to renew my registration next month, I don't even know the bank that I'm suppose to pay, I have nothing (but a 2013 Elantra, limited that I'm scared can be taken away at any given time). I m stressed out that I am going to be without any car.Desired Settlement: I would like for them to honor the agreement of paying off my car, with the original terms verbally given to me by the salesman. I do not want to be held responsible for the interest incurred from the bank on the Honda 2008 or any other extra cost. I need my extra key to the new car, the paperwork including the title. I need my car note to be the $595.00 as stated by the sales rep. I need to know who I am paying so that I'm not late on my payment. I am only asking for what a consumer would receive in any other circumstance. Why did they take my car switch over everything on the new car, if I wasn't approved for the loan? Can you please help me.

Business

Response:

Dear [redacted],

Thank you for allowing us the opportunity to finalize your transaction with the bank. From time to time, these funding issues can take some time to work through with the various bank but we are glad to have resolved your issues and cleared up any remaining concerns you had with your trade. you will se now that everything has been addressed and all concerns are closed. Thank you again for you business and understanding.

Kind regards,

Rockland Hyundai

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I called wells Fargo, the loan holder for the Honda 2008 today 7/**/14.the have not received the payoff and they have noted several calls to your company finance department and have not gotten a response. I contacted Hyundai Finance company regarding my account and payment statement today 7/**/14, they have no account for me. My car payment is due 8/*/14 and I have no one to send it too. I contacted Department of Motor Vehicle, my temporary registration sticker expires on 7/**/14. Their department has no record of transfer. I contacted their safety department because I need a car to get to work and Rockland Hyundai failed to register my car however charged me for it. Now Wells Fargo is sending this all to my credit report. I don't know what to do because I will be without a car as of Tuesday 7/**/14. I now have no Honda or Hyundai to drive.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Rockland Hyundai insisted on me placing a 500 dollar deposit on a vehicle which, I found out later on, had been falsely advertised. The vehicle had been advertised as a pre-owned Hyundai Sonata Limited with back up camera and navigation. Upon examining the vehicle to match its free car fax report, I had discovered that the vehicle was not fully certified, as the navigation system was impaired. The navigation system was broken, and had all of its parts scattered about the floor of the car. The salesman , [redacted], stated the vehicle would be fixed within the next two days and how I had nothing to worry about. The day he sated that was a Friday, and insisted that I place a deposit that day because, the vehicle would be fixed, as early as Monday, and if I had not left the deposit, someone else would purchase it. I should have gone with my gut instinct and never left my deposit. So I did leave the 500 deposit which [redacted] confirmed is refundable. So on Monday, I had called [redacted] to see if the car was fixed, it was not. An entire week passed, so I called the last day of the week on Friday. Still the vehicle is damaged but shipped to be fixed in California..

To make a long story short, two weeks had passed and the vehicle is still damaged. So instead of waiting for more lies, I requested my refund on May [redacted]. Since I had to work, my boyfriend had taken my card to the dealership and [redacted] "swiped" the 500 back on to the card. He stated it would take 4 to 5 business day to show on the card. Needless to say, today is May [redacted] and I still do not have my 500 dollar refund. Every time I call Rockland Hyundai, the claim to have put my card through for my refund of 500 to appear. I had contacted my bank who stated there is not postages pending from Rockland Hyundai, which insinuated I had been lied to, yet again. I want my refund.Desired Settlement: Please assist me in having my 500 refund deposited back to my account. Although, I do desire more compensation because I was not able to treat my mom special on mothers day, I will remain humble.

Business

Response:

Dear [redacted],

I apologize for the inconvenience you have experienced with the return of your deposit and the issues we discovered with the vehicle you desired to purchase. Unfortunately, the navigation issue with this particular vehicle required us to send the part back to Hyundai and wait longer than expected for the replacement. I apologize if this was not communicated properly. We take these matters very seriously and will immediately refund the deposit to your credit card. If you have any further issues or questions, please feel free to contact me directly.

Regards,

Consumer

Response:

Hello [redacted],

Thank you for responding to my issue with Rockland Hyundai. I appreciate your swift response to the complaint that I have litigated with the Revdex.com. If only my issue were handled with the delicacy and urgency as you have presented, then maybe my

refund would be sitting my account, today.

Moving forward, all that I ask is for Rockland Hyundai to stop falsely advertising certified pre-owned vehicles. This particular vehicle should not be advertised (as it is still on the website) for sell until it has officially met all of its certification requirements. I felt duped into leaving a 500 dollar deposit on a vehicle which I thought was deemed fixable by Rockland Hyundai. This vehicle should not be eligible for consumers to leave a deposit until it can function in accordance with its features.

This vehicle is the car of my dreams, not only because it has all of the features that I desire, but because it was within my price range. I am devastated to discover that this vehicle will not ever be fixed in time for me to purchase it as a graduation gift for

myself. In addition to, I wasn’t aware of how many people and complaints I would have to file in order to get what’s rightfully owed to me. My refund is still not in my account, and I don’t have the car of my dreams. I guess it wasn’t meant to be. However, I am grateful for this experience; I have learned a lot about Rockland Hyundai and its regard for customer service.

PS- I am still waiting on my refund.

Sincerely,

Review: Please do not say someone is PreApproved then threaten them with arrest if they do not return the car after they have sold the old one.......why let them leae with the car in the forst place??????Desired Settlement: There is no problem with paying the amount of the car....just send an invoice.......stop the harressment.

Business

Response:

Dear [redacted],

My name is [redacted] and I am in receipt of your complaint. Unfortunately, I am unable to locate any information under your name with regards to your complaint. Please feel free to contact me directly so I can address and resolve your issue.

Regards,

Rockland Hyundai

Review: I went to Rockland Hyundai to purchase a new Santa Fe sport at the end of October. I had currently owned a elantra. My sales experience was great. I was able to do a pull ahead with the elantra and get the Santa Fe. It was when I had an appointment to pick up the vehicle, that the problems began. The finance manager came almost an hour late. Paperwork was all messed up. Long story short, after a couple of hours we finally left with the car. It was a month later I receive a bill in the mail looking for payment on the elantra that was traded In when I purchased the Santa Fe. I called rockland hyundai and spoke will [redacted] our finance person to look into the problem. I was told it takes time to get into the system but he would look into it and get back to me. Well, that never happened. I never got a call back. I just assumed it would all work out. We'll, now it's December, almost two months after buying the Santa Fe and I get another bill from hyundai fiancé looking for payment on the elantra that I don't have. Ok, I call back and speak to [redacted] who once again promises to look into it. He called me back once to say he was working on it and he would get back to me. We'll guess what, that never happened either. I'm am now getting threats that it will go on my credit report if I don't pay (for a car I don't have). I'm now flipping out because I have top notch credit and have never missed a payment in my life. I still never got an answer where the car is or why the car was never grounded. What kind of business is this place to ruin someone's credit like that. I have leased cars for years now and have NEVER experienced anything like this. Shame on you Rockland hyundai.Desired Settlement: I would like it in writing that the car was grounded and everything is all payed up.

Business

Response:

[redacted]

Thank you for the opportunity to address and resolve your outstanding issues. Rockland Hyundai has identified the error regarding your prior lease and outstanding obligation and have taken the necessary steps to resolve. Payment has been sent in full to close your prior account and you should receive confirmation shortly. We truly apologize for the breakdown on our part and the delay in resolving. We hope you will be satisfied with the direction we took in correcting.

Thank you for your business

Kind Regards,