We were invited to tour their facility on March 16, and return we would receive $gas vouchers and days of free camping at any of their five resorts One in NC another in Pa and three in Ohio On March we sent in our first $gas vouchers and the other the first of May I made many phone calls asking when I would receive payment on the vouchers and all I get is they are in the process A couple of weeks ago, I spoke with Allen of member and he told me there was no record of my receipts or request and this after I spoke with him on several different occasionsLast week I spoke with another party and she told me they were approved for processing last May but I still haven't received any payment AS far as the days of free campingAgain, I made numerous calls for the punch card and received many different excuses I just received, after waiting four months received my punch card but they put restrictions on the parks who would accept the card when I have a written document that says I will receive a punch card to be used at any of their five parks I sent a complaint to the DOJ of NC and they made numerous attempts with TRA and said TRA would not respond to their requests for solution so the DOJ recommends filing a suit through the courts
Our records indicate that the certificates were attempted to be delivered on 7/18/by USPS, but no body was available to accept the mailing, and then delivery was confirmed on 7/21/Please let us know if we can be of further assistanceThank you very much
March 12, Canton Revdex.com Cleveland Ave NW Canton, OH Reference: Eshleman Complai [redacted] Dear [redacted] This is in response to [redacted] s complaint that she has not received her $ [redacted] cards as promisedI had a conversation with the Member Services manager [redacted] and she has informed me that th [redacted] has been mailed out as of March 11, We are not sure why the delay in mailing them, and are very sorry that it has taken so long to get them mailed outWe will do everything in our power to keep this from happening in the future This completes our review of this complaint Sincerely, TRAVEL RESORTS OF AMERICA T [redacted] Lead Billing Assistant
Thank you for your correspondenceWe understand the consumer's request and are reaching out directly to them via USPS with a proposal that we believe will satisfy both partiesThey should expect to receive this mailing by the end of the weekThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] i
June 24, [redacted] *** [redacted] [redacted] In response to Ms***’s complaint we would like to clarify any misconceptions regarding the facts and circumstances surrounding his membership purchase Ms [redacted] , please review the signed copy of Mr***s contract that states his membership term is yearsI have also attached the Legacy Membership Benefits that we are honoring As for the change in amenities the Resort reserves the right to change them as deemed necessary by resort operations In Mr***’s complaint he also states he made several visits to the resort and, had several opportunities to get what ever promise that was made to him in writingThe file does not contain any documentation that the contract would be changed to a seven year termSo I am afraid we will not change it from the original agreement of years If it is Mr***’s desire to have his wife’s name added we will be glad to do that if he will call our office with her name This completes our investigation and answer to this complaint Sincerely TRAVEL RESORTS OF AMERICA GRAND HAVEN RESORT [redacted]
We have tried to contact our memberWe called and left a message for him on 11/1/at 10:amWe have investigated the described electrical issuesThe shower issue has been determined to be caused by the equipment of the electrical companyThey will repair that issueThe electrical issue at his site has been turned over to our insurance companyIt will be resolvedIn consideration for our member’s inconvenience we are waiving his past dues and waiving his dues for the next years
Travel Resorts of America has researched this inquiryand has resolved the matter in a manner acceptable to the individual involved.We consider this matter closed[redacted] Member Service Manager [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, *** [redacted]
We have spoken to Ms[redacted] and have been able to come to a mutually satisfactory arrangementOn June 22, we emailed Ms [redacted] documentation that will finalize the agreementWe consider our efforts in this matter closed, and will process Ms [redacted] 's paperwork immediately.Sincerely,Maureen M [redacted] Member Service Manager [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
October 3, [redacted] A check for the amount requested was mailed to Mrs [redacted] on October 1stPlease let us know if she has not received it by Monday of next weekWe appolgize for the delay in getting it mailed out Regards, Teresa Duvall Travel Resorts of Amercia
Thank you for your inquiryOur insurance company spoke to the consumer todayWe are in the process of working through this matter with the consumer and are confident that it will be resolved to their satisfactionThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The business has resolved my claim and sent a *** card for the amount they originally charged me Received through certified mail on 10/22/
*** *** is currently investigating the company we purchased the travel vouchers fromWe appreciate the member bringing this issue to us so that we can deal with itIt is our continued goal to
satisfy our membersAny further question please contact *** *** ** *** ** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
November 11,
Reference: *** *** ***
Dear Sir/Madam:
In response to *** ***s complaint we would like to clarify any misconceptions regarding the facts, and circumstances surrounding his membership purchase
*** *** mistakenly identified his original purchase price as $The fact is that he purchased the membership for $
After a review of the membership dues we have found no error in our recordsWe also reject his suggestion that we over charged him for Cabin rentalsOur records indicate he paid the standard price for a rental for the type of membership that he purchased
On August 29, the day that *** *** and his wife purchased they were given copies of their paperworkSo we are also rejecting the suggestion that the signature was forged now four years later
Our Member Service representative spoke to *** *** on the same day that this complaint was filed with your officeAlthough by contract we are not required to cancel the membershipHe was instructed to send his request in writing and the membership will be canceled
We do not feel that any type of a refund is in orderThis completes our review of this complaint
Sincerely,
ROCKY FORK RANCH, LLC
*** ***
We were invited to tour their facility on March 16, and return we would receive $gas vouchers and days of free camping at any of their five resorts One in NC another in Pa and three in Ohio On March we sent in our first $gas vouchers and the other the first of May I made many phone calls asking when I would receive payment on the vouchers and all I get is they are in the process A couple of weeks ago, I spoke with Allen of member and he told me there was no record of my receipts or request and this after I spoke with him on several different occasionsLast week I spoke with another party and she told me they were approved for processing last May but I still haven't received any payment AS far as the days of free campingAgain, I made numerous calls for the punch card and received many different excuses I just received, after waiting four months received my punch card but they put restrictions on the parks who would accept the card when I have a written document that says I will receive a punch card to be used at any of their five parks I sent a complaint to the DOJ of NC and they made numerous attempts with TRA and said TRA would not respond to their requests for solution so the DOJ recommends filing a suit through the courts
Our records indicate that the certificates were attempted to be delivered on 7/18/by USPS, but no body was available to accept the mailing, and then delivery was confirmed on 7/21/Please let us know if we can be of further assistanceThank you very much
March 12, Canton Revdex.com Cleveland Ave NW Canton, OH Reference: Eshleman Complai [redacted] Dear [redacted] This is in response to [redacted] s complaint that she has not received her $ [redacted] cards as promisedI had a conversation with the Member Services manager [redacted] and she has informed me that th [redacted] has been mailed out as of March 11, We are not sure why the delay in mailing them, and are very sorry that it has taken so long to get them mailed outWe will do everything in our power to keep this from happening in the future This completes our review of this complaint Sincerely, TRAVEL RESORTS OF AMERICA T [redacted] Lead Billing Assistant
[redacted] at [redacted] has resolved the issueThanks [redacted]
November 17, [redacted] M [redacted] has been contacted by our representative and the matter has been resolved Sincerely, [redacted]
Thank you for your correspondenceWe understand the consumer's request and are reaching out directly to them via USPS with a proposal that we believe will satisfy both partiesThey should expect to receive this mailing by the end of the weekThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] i
June 24, [redacted] *** [redacted] [redacted] In response to Ms***’s complaint we would like to clarify any misconceptions regarding the facts and circumstances surrounding his membership purchase Ms [redacted] , please review the signed copy of Mr***s contract that states his membership term is yearsI have also attached the Legacy Membership Benefits that we are honoring As for the change in amenities the Resort reserves the right to change them as deemed necessary by resort operations In Mr***’s complaint he also states he made several visits to the resort and, had several opportunities to get what ever promise that was made to him in writingThe file does not contain any documentation that the contract would be changed to a seven year termSo I am afraid we will not change it from the original agreement of years If it is Mr***’s desire to have his wife’s name added we will be glad to do that if he will call our office with her name This completes our investigation and answer to this complaint Sincerely TRAVEL RESORTS OF AMERICA GRAND HAVEN RESORT [redacted]
We have tried to contact our memberWe called and left a message for him on 11/1/at 10:amWe have investigated the described electrical issuesThe shower issue has been determined to be caused by the equipment of the electrical companyThey will repair that issueThe electrical issue at his site has been turned over to our insurance companyIt will be resolvedIn consideration for our member’s inconvenience we are waiving his past dues and waiving his dues for the next years
Travel Resorts of America has researched this inquiryand has resolved the matter in a manner acceptable to the individual involved.We consider this matter closed[redacted] Member Service Manager [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, *** [redacted]
We have spoken to Ms[redacted] and have been able to come to a mutually satisfactory arrangementOn June 22, we emailed Ms [redacted] documentation that will finalize the agreementWe consider our efforts in this matter closed, and will process Ms [redacted] 's paperwork immediately.Sincerely,Maureen M [redacted] Member Service Manager [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
October 3, [redacted] A check for the amount requested was mailed to Mrs [redacted] on October 1stPlease let us know if she has not received it by Monday of next weekWe appolgize for the delay in getting it mailed out Regards, Teresa Duvall Travel Resorts of Amercia
Thank you for your inquiryOur insurance company spoke to the consumer todayWe are in the process of working through this matter with the consumer and are confident that it will be resolved to their satisfactionThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The business has resolved my claim and sent a *** card for the amount they originally charged me Received through certified mail on 10/22/
We have spoken directly to the consumer regarding this matter and believe it is resolved
*** *** is currently investigating the company we purchased the travel vouchers fromWe appreciate the member bringing this issue to us so that we can deal with itIt is our continued goal to
satisfy our membersAny further question please contact *** *** ** *** ** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
November 11,
Reference: *** *** ***
Dear Sir/Madam:
In response to *** ***s complaint we would like to clarify any misconceptions regarding the facts, and circumstances surrounding his membership purchase
*** *** mistakenly identified his original purchase price as $The fact is that he purchased the membership for $
After a review of the membership dues we have found no error in our recordsWe also reject his suggestion that we over charged him for Cabin rentalsOur records indicate he paid the standard price for a rental for the type of membership that he purchased
On August 29, the day that *** *** and his wife purchased they were given copies of their paperworkSo we are also rejecting the suggestion that the signature was forged now four years later
Our Member Service representative spoke to *** *** on the same day that this complaint was filed with your officeAlthough by contract we are not required to cancel the membershipHe was instructed to send his request in writing and the membership will be canceled
We do not feel that any type of a refund is in orderThis completes our review of this complaint
Sincerely,
ROCKY FORK RANCH, LLC
*** ***