Rocky Mountain Property Management Inc.

Complaint: [redacted]
I am rejecting this response because:I have attached the conversations that I had with [redacted], with all the necessary time stamps, and emails.March 6th, attempted phone contactMarch 7th, attempted phone contactMarch 8th, attempted phone contactMarch 9th, 113 PM, received receipt from application submissionMarch 11th, emailed [redacted] to find out the status of my applicationMarch 12th, received email and was informed [redacted] needed to apply as wellMarch 13th 0932 AM, [redacted] submitted application March 13th, 1104 AM received email from [redacted] stating that the property had been taken as of yesterday (the 12th)March 13th, 1114 AM asked [redacted] not to proceed with submitting my applicationMarch 17th, 0956 AM received email from [redacted] that property was available againMarch 17th, 1001 AM emailed [redacted], "no thank you"
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is getting me no where!  I have tried calling the RMPM office EVERYDAY since June 29th, I have also sent them an email EVERYDAY requesting that someone call me back.  I do not know what else they want me to do.  This has to be the poorest customer service I have ever seen. It is obvious why they DO NOT belong to the Revdex.com.
Regards,
[redacted]

My girlfriend and I are both relocating to Colorado with jobs from State Farm. We found a house on Rocky Mountain Property Management for rent that we really liked. We both applied for the house and each paid $35 each to apply. After waiting a week to finally hear our applications went through and we were qualified to rent we both tried calling and sending emails to tell them we wanted the property (2 voicemails, 2 emails, and many phone calls left unanswered). Its been over a week now and they still havent tried calling us back or letting us know anything. Even after we are interested in another property after our original one was taken done from the site for which they did not tell us about. Basically this company stole $70 from us and cant even give us the time of day for a phone call even when we were interested in another property. I cant believe this company is in business when they cant even answer or give back a single phone call.

We do apologize in regards to the wait for the tenant’s heat to be repaired.  After research, we found the work order was sent to the vendor immediately upon receipt.  As far as phone not being answered, our phone system is extremely busy and calls are returned as quickly as...

possible.  Our maintenance emergency line is not answered during normal business hours.  After hours, messages are listened  and then responded to as we receive many non-emergency calls on this number.  We do inform our tenants that maintenance requests should be in writing and emailed to [redacted]@rmpm.com so they may receive quicker service.  
Air conditioning is not and never has been handled as an emergency.  A work order is implemented and a vendor is notified to respond. 
Toilet, again a work order was completed immediately and a vendor contacted to respond.  The work order that the tenant placed stated, "The toilet in the only bathroom is taking hours to fill and must be full to flush."  Due to the details provided, this was not an emergency as the toilet still flushed.  Our vendor response time was within our parameters of repair for this service call. 
Leasing procedure - there is nothing in the tenant’s lease that states we have to offer a renewal or have a walk through when they demand.  This is at the discretion of the Landlord.  Please note tenant was on a month-to-month with no additional fees incurred.  
Tenant is very quick to state that we do not respond and have poor customer service when they do not follow their lease agreement.  We found that tenant had an unauthorized pet.  Per their lease agreement, all pets must be pre-approved through management and that the tenant will be charged $25 per day for any unauthorized cat.  Management never charged tenant any fees for the unauthorized pet, but did have them come into compliance by charging tenant a $25 monthly pet fee and $200 security deposit.  Later, management found that tenant replaced the cat with a dog.  Again, we did not charge the additional non-compliance fees.  Tenant is currently upset that he received another late fee due to not paying his pet fee.  
Management will also give their tenants a “one time” courtesy removal of late fees.  This tenant did receive that courtesy in January of 2013 in the amount of $110. 
Tenant’s request for a $200 refund will not be fulfilled as management has given this tenant numerous “customer service” discounts.

Tell usAt RMPM we are committed to building great relationships with our clients, customers, and all those that interact with our firm.  Our services are built upon a foundation of mutually respectful and beneficial relationships centered on fairness and integrity.Unfortunately, we feel...

very strongly that the Revdex.com no longer promotes or supports these ideals.  In the past few years we have found that working with or through the Revdex.com has actually made it more difficult to address customer concerns and has often made the issue worse for both our company and our customers.  We have attempted to work with the Revdex.com on our concerns with their company, however, ironically, the Revdex.com does not allow us to address these concerns in the same manner that they expect our company to address customer concerns (meaning you cannot file a Revdex.com complaint against the Revdex.com).  Also, we found that when we were no longer were willing to “pay” the Revdex.com, our rating was dropped from an A- to a C+ within weeks despite having an A- or better rating for over 15 years.We want to make sure you know that the Revdex.com is a for-profit company whose revenues come from the very companies it is supposedly monitoring and grading.  A new company that signs up with the Revdex.com (meaning they pay the Revdex.com) automatically is given an A rating.We encourage you to “Google” Revdex.com Lawsuits or follow some of the links to below to learn more about the issues surrounding the Revdex.com.http://Revdex.comscam.net/www.youtube.com/watch?v=Yo8kfV9kONw (20/20 Investigation)http://Revdex.comthetruth.com/http://www.ripoffreport.com/r/Better...⇄ want to ensure any issues or concerns you have are addressed and that we have the opportunity to come to an agreeable resolution.  Please contact our customer service hotline at [email protected] or (970) XXX-XXXX and we would be happy to work with you.Rocky Mountain Property Management. why here...

We checked with the software company and it was the tenant who paid her rent twice. The way the system is set up the software company or our company can not access her bank account. The tenant set up a recurring payment and then did a one time transaction. We offered to refund the tenant one one's rent if she needed it, the tenant implied they were able to cover both payments and just show that we indeed had her money and she has a credit for next month's rent. Attached is her ledger.

Hi,
I have resolved the dispute between myself and Rocky Mountain Property...

Management. I need to know what to do to cancel my complaint against them. The complaint is #[redacted].
Thanks,
[redacted]
###-###-####

Please have [redacted] contact me at [redacted] and we will take care of him.

Check number 1526 for 210.75 was written to [redacted] on Nov. 17th. THe HOA board did not sign the refund check and they will be asked to do it again tomorrow and hopefully it will be the mail. Please have [redacted] email me at [redacted] to ask me if it got signed and mailed.

t RMPM we are committed to building great relationships with our clients, customers, and all those that interact...

with our firm.  Our services are built upon a foundation of mutually respectful and beneficial relationships centered on fairness and integrity.
Unfortunately, we feel very strongly that the Revdex.com no longer promotes or supports these ideals.  In the past few years we have found that working with or through the Revdex.com has actually made it more difficult to address customer concerns and has often made the issue worse for both our company and our customers.  
We have attempted to work with the Revdex.com on our concerns with their company, however, ironically, the Revdex.com does not allow us to address these concerns in the same manner that they expect our company to address customer concerns (meaning you cannot file a Revdex.com complaint against the Revdex.com).  Also, we found that when we were no longer were willing to “pay” the Revdex.com, our rating was dropped from an A- to a C+ within weeks despite having an A- or better rating for over 15 years.
We want to make sure you know that the Revdex.com is a for-profit company whose revenues come from the very companies it is supposedly monitoring and grading.  A new company that signs up with the Revdex.com (meaning they pay the Revdex.com) automatically is given an A rating.
[redacted]
[redacted]
We want to ensure any issues or concerns you have are addressed and that we have the opportunity to come to an agreeable resolution.  Please contact our customer service hotline at [redacted] or ([redacted]) XXX-XXXX and we would be happy to work with you.
Rocky Mountain Property Management.

Rocky Mountain Property Management is the absolute worst organization I have ever had the misfortune to encounter. I do not recall ever having to deal with a company that has been so unprofessional, so unresponsive, and so difficult to deal with. Every time I have a conversation about the fact that RMPM is managing the rental house I am in, I get the same response from everyone, and that is the fact that RMPM has the worst reputation as a property management company, not only with tenants, but with vendors and businesses throughout this area. It appears RMPM is not concerned with their bad reputation, nor do they have any desire to improve it. Everyone I have spoken to about this company which includes vendors and businesses that have been associated with them, has cleared stated what a horrible company RMPM is in all manner of aspects. I do not understand how any property owner would allow this company to manage their property. RMPM does not follow through on getting any repairs completed in a timely manner, if they ever get around to getting the repairs done at all, and then they try to charge repairs back to the resident. There is absolutely NO excuse for how residents are treated by this company. Everything about this company is unacceptable and unprofessional!

Complaint: [redacted]
I am rejecting this response because: that is a canned response if I ever heard one!  They are doing NOTHING to help their customers/clients.  The Revdex.com has always strived to make businesses better and make them accountable and responsible for what they are supposed to do.  This is the very reason why RMPM has a one star rating on the internet and does not belong to the Revdex.com because of their customer service.  No client should have to call every day for two weeks and not get a response, that is uncalled for!!!!!
Regards,
[redacted]

When the owner of the property inquired as to the February management fee, it was explained to him that he was charged due to the coordination of maintenance items that he wanted taken care of from the tenant move out.  He agreed with this charge.  The owner was informed that the March fee...

charged would be refunded due to the closing out of the management on this property.  The City of Loveland utilities were in the name of the tenant and RMPM never received any outstanding balances for this property.  The charges were discussed through email and the owner was to provide RMPM copies of the invoices so the tenant's security deposit would be charged.  No invoices were ever provided.  We suggest that the owner demand payment directly from the tenant. 
The Owner will be contacted this week as to the time frame he can expect the March management fee of $75.00.
Rocky Mountain Property Management

[redacted] To [redacted], In regards to complaint id # [redacted],  I have been in contact with Rocky...

Mountain Property Management on May 6, 2015.  I was informed that a recurring amount was checked  for the rent payment with Appfolio.com. when the portal was set up.   Therefore, the payment was made twice. I will be receiving a letter  showing that I am paid up to June 2015. This should resolve the dispute.  Thank you for your help with this matter. Sincerely,  [redacted] Sent from Windows Mail

Complaint: [redacted]
I am rejecting this response because:
This complaint comes from a Veteran as well as a single father with a solo income. 
As you can see, RMPM does not take responsibility for things that are considered errors on their part, but make sure to go after the tenant for anything they can. I have heard over and over that it is the vendors issue and that RMPM won't take responsibility when I know if it was a house I owned and I contacted a vendor that I would contact them again after the length of time that heat and the toilet had been out. I did return the call to RMPM to ask about the service, at which time the security indicated that they were still waiting on the work order to be created to contact the vendor. While I was OK with that answer to begin with as I understand human error, but after seeing that any error that I have is not looked at with the same like it is no longer an acceptable response. 
I have received the "It is the Vendors fault" reply for anything that you contact RMPM about. When I first moved in I found old food in the drawers, cat hair and dog hair throughout the entire house. Ended up having to shampoo the rugs on my own to make sure they were clean, yet I know when I move out that RMPM will try to charge me for every spec of dust they can find. When I contacted RMPM about this, their comment was "It was the vendor and we are no longer using that vendor". I don't know about anyone else, but RMPM at that point would be a the management aspect over all these said vendors and I guarantee that I couldn't go to my boss for work that should have been done by someone under me and say "Sorry it was the vendor" as my boss would expect me to have made sure the work was done being management and not expect excuses. Now there is human error and I was able to give that leeway to RMPM regarding all these issues, but they continue to have the same practices and then go after the tenant as much as possible. Leasing procedure response. - Tenant was not on a month to month at any time and I have all copies of the lease to show dates.  This will be the third year in this same house, with each lease being dated. The lease states that it needs at least 30 days notice for if you will stay or be vacating the property. The walk though is known of due to the first renewal of the lease, so instead of making it difficult on RMPM to do the yearly walk through before lease renewal the tenant was proactive with trying to schedule time in order for the walk through to be done. The first renewal brought out the excuse of "We are short staffed" so an attempt was made to try to help RMPM with this process of the walk though and renewal of the lease. Clearly they are again trying to blame the Tenant, but if they claim it was at some point on a month to month I can upload the lease as well as show a time line of contact to try to renew the lease in advance. I know they will retaliate for calling out their business practices in not doing a renewal which is why people just bend over and take RMPM business practices,  but several complaints already exist both from vendors and tenants regarding business practices and the morals of how the company is run. 
Pet reply - RMPM was made aware of a stray pet that was found and that a report had been filed with the Larimer Humane Society. The Larimer Humane Society said they did not have room to take the animal in  and asked if I could keep it while they tried to find a new home. I did ask RMPM if this would be a problem, which RMPM said it would not be an issue to keep the cat for a short time frame, again without any indication of what they thought would be a short time frame. They used knowing I had the cat as an excuse to enter and inspect the property without a notice, scaring my kids (13 and 9) that stay at home and were still in bed when they entered the property without making sure they were aware of their presence. At the time of talking to RMPM about the cat and looking at the $25 fee as well as the $200 deposit, it was strictly asked if it would be a problem once the cat was gone to switch it out with a dog and not have to pay the security deposit and able to apply the $25 fee to a dog since I was not a cat person.  Again RMPM indicated that this was not going to be a problem, yet now they are trying to say it is. RMPM was made aware of the switch from a cat to a dog as soon as the trade was done since they had already said that it was OK. 
Late fee response - RMPM is correct that I am upset with the $135 late fee due to being late with $25 pet fee. This amount of late fee is excessive and no other company or business would be able to charge such an excessive fee. As you have seen they are calling the amount that was late as the Pet fee and not rent even here, yet in order to get to the $135 late fee they claim that it was rent that was late.  I did drop off the $1100 rent due on the 27th of the month before showing a full intent to pay rent, giving them several days to send an email phone call snail mail out about the other $25. I admit I spaced the $25 fee due to an emergency trip when my aunt was put in the hospital from having a heart attack, but made an attempt to pay the rent before I left. Funny part is that on the day that RMPM could charge a fee, they were able to have the papers delivered by 9:30 am showing that certain vendors do not have any delay. I had taken care of the missing $25 by 12:30 am that same day as I felt bad that I had spaced it. When I asked for the late fee to be reduced due to human error and the family emergency, they were not willing to budge to at least a reasonable fee. At this point since they won't see human error as acceptable for the tenant and treat them fairly, then their isn't any reason to allow them to hide behind "It's the vendors fault" replies. 
Courtesy late fee removal response - RMPM did remove the late fee one time in the several years that I have been living in the house. I informed RMPM that I would be late on rent ahead of time after being laid off from a job I had worked at for 10 years. I indicated that rent would be late due to switching from a check from a company to Unemployment, which if anyone else has even done it isn't easy going from $75k a year to $14k a year and being paid by a government program. Though what RMPM doesn't state is that I paid 3 months of rent in advance when I got my severance package in anticipation of this event. 
I will admit that going from employment to unemployment was a difficult transaction, but being a single father of two kids is a rough task at that point when it is a solo income. 
The way that RMPM picks to treat tenants, needs to be addressed. If they don't have leeway in their fees  based on life events, then they shouldn't hide behind vendors as excuses of their failure. Even if you look though the Revdex.com complaints you can see Vendors complaining and saying not to work with RMPM as well. I think that RMPM could easily bring up their morals and business practices and show Loveland that they are the business that you want to rent from and have manage your property. I guess since their are only 2 that do that service and they dominate the area, that it doesn't bother the owners or people that work there as to business practices.
This coming from a tenant that stayed at my last place for 8 years until the landlord needed to move in. I am a Veteran as well as a single father and take pride in where I live. Unfortunately, due to the likelihood of attempt at retaliation by RMPM when my lease is up I am sure they won't try to improve morals and business practices. As it has shown they don't take responsibility for the human error and try to hold the tenant to a higher responsibility.
Regards,
[redacted]

As we can understand the tenant's position regarding our vendors and their response time, we do not always have control of their schedules.  We try very hard to accommodate all tenant maintenance needs in a timely fashion, but this is not always possible when outside vendors are used.
Lease renewal walks - We would love to accommodate everyone's requests for walks, but this is impossible.  We are NOT short staffed, we schedule our time to our staff's schedule.
Pets - Our staff reported that they were not informed until after the fact on both of these pets.
Late fees - Please refer to your executed Lease Agreement regarding late fees and your acceptance of this policy when you executed your Lease.
Courtesy Late Fee - As we are sorry for your unemployment situation, we do have our policies set and they must be enforced equally for all tenants.  RMPM follows Fair Housing Guidelines.  This courtesy late fee is something that is not stated in our Lease.  This courtesy is offered to help out tenants when they are in need as a one time offer.
Unfortunately, the general public does not see all the positives we receive from most of our tenants and vendors, as they do not post those in the Revdex.com or online.  Those positives far out weigh the negatives that are published.
Rocky Mountain Property management

We will not respond to complaints made through the Revdex.com. We make every effort to work out issues but our responses are dictated by the legal agreements we have with the tenant.

Complaint: [redacted]
I am rejecting this response because: I contacted you and it has been 9 days with no response. Is there anyone from the Revdex.com monitoring this? Why are these people still in business? They have negative reviews all over the internet and I'm sure I'm not the first or the last person this is going to happen to!
Regards,
[redacted]

[redacted] 
To [redacted], In regards to complaint id # [redacted],  I have been in contact...

with Rocky Mountain Property Management on May 6, 2015.  I was informed that a recurring amount was checked  for the rent payment with Appfolio.com. when the portal was set up.   Therefore, the payment was made twice. I will be receiving a letter  showing that I am paid up to June 2015. This should resolve the dispute.  Thank you for your help with this matter. Sincerely,  [redacted] Sent from Windows Mail

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I have called left messages with the front desk and emailed in and still have not gotten a response. Funny if they would answer either of those we wouldn't be here.