Rocky Mountain Property Management Inc.

Complaint: [redacted]
I am rejecting this response because:My first inclination is that this was NOT A NATURAL DISASTER, there are seven houses on the block where 4667 Foothills is located, this is the ONLY HOUSE THAT HAD THE BASEMENT FLOODED.  Part of the cause was beause of the terrain of the area, the water rushed to low spots located around the winow well, thus washing out areas around the foundation draining into the basement walls and window.  Second, we as tenants realize that it was/is an expensive repair and since it was surface water the insurance did not cover the damage.  Concidentally, we as tenants had the same insurance company (our contract with RMPM requires us to carry renters insurance); and I might add we had  thousands of dollars worth of personal property sitting in the water along with items from the tenants deceased mother which can not be replaced) we too thought the damage would be covered only to find out it wasn't, none the less the residence to be totally usable had to be put back in place exactly as it was prior to the water damage and the rental of the property by tenants.
I hestitate to know what RMPM calls IMMEDIATELY; the first call made to RMPM was at approximately 9:30 pm on the evening of the 23rd of May.  That call was made to their EMERGENCY NUMBER, NO ONE RETURNED THE CALL.  At 5:00 am and again at 5:30 am on the morning on the 24th, two more calls were made to the emergency number; in the meantime the tenant proceeded to contract restoration people on their own which they later canceled after RMPM then back at approximately 7:20 am that morning.  Therefore I fully rehect that they responded immediately.  When the individual called from RMPM she had no idea when the restoration comnpany would arrive saying "if you want to know you can call them yourselves" which of course we as tenants did.  The restoration company  provided by RMPM did not arrive until approximately 11:50 on the morning of the 24th; that is far from immediate.
RMPM was not here on the "next business day" as they claim, their represntative did not show up to access the damage until Wednesday, May 28th at approximately 12:30 pm; did a brief 10-15 minute walk through to "access the damage", took a few pictures which I can only assume were to be sent to the owner.  That was about it, the tenants were further unable to contact anyone at RMPM via phone on the 26th, 27th, or the 28th as no one was answering any of their phone lines at the office.   A process should not take weeks to accomplish it few days should be suyfficient to make decisions and gather additional bids from wendors if
that was the plan.  The tenant was never advisefd as to the status of anything from time frames to possible vendors.         
Regards,
[redacted]

We are a condo complex in northern colorado. We hired them to management our complex. The first year, barely minimum service was provided. They completely abandoned our HOA during the first 6 months of 2014. Phone calls and emails were not returned. Everyone in the HOA department either left or was fired with no one available to offer any service. The monthly service fee was still charged. I would not recommend Rocky Mountain Property Management to any homeowners association.

If you want help call [redacted] or email [redacted]  We are not a member of the Revdex.com. They do not facilitate anything and give a forum to people who's complaints have no merits.

I was interested in seeing a property listed through RMPM, and filled out one of the rental applications. I also emailed to ask them if I would be able to arrange to see the property, and held off on having my husband fill out an application until I heard back from them, since we didn't want to spend even more money on a second application just yet. I just got an email back from the company that was very short, had no salutaion, and said nothing more than "RMPM can do nothing more with your application because the other person did not apply." I responded with "Thank you, but we were waiting for word back on being able to see the property we were interested in before we spent the rest of the money, and never heard anything." Their response to that: "Until the application is run you can't see the property. Since you told us there were two applications, leasing won't contact you until both apps are in and run." I completed one in hopes that it would show good faith, but frankly I have NEVER heard of ANY rental company not allowing you to see a property before you paid for an application. This is absolutely ridiculous and unprofessional.

t RMPM we are committed to building great relationships with our clients, customers, and all those that interact with our firm.  Our services are built upon a foundation of mutually respectful and beneficial relationships centered on fairness and integrity.Unfortunately, we feel very strongly...

that the Revdex.com no longer promotes or supports these ideals.  In the past few years we have found that working with or through the Revdex.com has actually made it more difficult to address customer concerns and has often made the issue worse for both our company and our customers.  We have attempted to work with the Revdex.com on our concerns with their company, however, ironically, the Revdex.com does not allow us to address these concerns in the same manner that they expect our company to address customer concerns (meaning you cannot file a Revdex.com complaint against the Revdex.com).  Also, we found that when we were no longer were willing to “pay” the Revdex.com, our rating was dropped from an A- to a C+ within weeks despite having an A- or better rating for over 15 years.We want to make sure you know that the Revdex.com is a for-profit company whose revenues come from the very companies it is supposedly monitoring and grading.  A new company that signs up with the Revdex.com (meaning they pay the Revdex.com) automatically is given an A rating.[redacted]We want to ensure any issues or concerns you have are addressed and that we have the opportunity to come to an agreeable resolution.  Please contact our customer service hotline at [redacted] or ([redacted]) XXX-XXXX and we would be happy to work with you.Rocky Mountain Property Management.

Complaint: [redacted]
I am rejecting this response because:Even if I am responsible for the rent after RMPM took back the key and I no longer had access to the property, there is still a discrepancy in the amount of the pro-rated rent.Once the new tenants moved in, I am at that point in time, not responsible for any rent past that date. I know for sure, as I personally saw and spoke to the new tenants as they were moving some items into the property on September 15, 2014 (not sure if they were there prior to that date). With this being said, there were 16 days left in September (15th through 30th) that I do not owe rent for. Rent works out to $19.166666666 per day ($575(rent) divided by 30(days)). So, 16 days equals $306.666666665. This should be the correct amount owed minus the re-keying fee of $57.00 and utilities of $31.21, which should total $218.456666665. If I receive a check in the amount of $218.46 for [redacted] and $120 check for 1208 S. Cleveland we can end this matter at this time. I have done more than needed to get an honest and correct outcome to this dispute. It is up to you to end it here or take it to the next level.
Regards,
[redacted]

When I was looking at apartments a year ago, I had an appointment with the RMPM rental agent. After waiting for a while, I called to see when someone would show up. I was not able to contact a real person. After about an hour of waiting, I was finally able to contact a real person…and she said she had forgotten! Since she was in another town, I would have to wait longer for her to arrive. I believe I finally saw the apartment about 2-1/2 hours AFTER the appointment.
When I signed the lease and paid my deposit, it took them over 2 weeks to get the apartment “cleaned” before I could move in. I was working evening shift, and when I got to the property management office to pick up the keys that day, I was told that they wouldn’t be available until after 5:00. I had to call in and take the day off. The apartment was filthy! I was told it had been cleaned to their standard of cleanliness.
Basically, I could not do a walk-through to make a note of the damages present before we were unloading the trucks and trailers to move in. The carpets were in really bad shape with parts worn down to the canvas in a number of places, and the joining seam from one of the bedrooms to the hall were raveling. The carpet was nasty.
I was working evening shift, and the lights in the stairwell went out shortly after I moved in. Putting in a maintenance request usually didn’t get much activity. Most of the time, a request had to be put in multiple times before any action was taken…and then it was after I pointed out that if someone fell on the stairs due to the lights being out could be a basis for a lawsuit that finally someone came to replace the lights.
The lights in the stairwell are out quite often, with a very short time between when the bulbs are replaced and they go out again. The last time they were replaced with CFL bulbs, and they lasted about 6 months. The lights are again out, and have been for well over a month now. I was actually contacted by phone about the lights and another issue, and they assured the lights would be repaired the next day. That was early last week, and no one showed up…and the lights are still out.
The heating system leaves a lot to be desired. When the tenants in the apartment below had their heat on, my heat would be on. Even if my heat was turned off, I would have heat pouring out of 3 of the baseboard heaters. It was usually in the middle 80’s during the winter…with windows opened, even during sub-zero outside temperatures. They finally sent a plumber out last fall. He checked the system out and advised it was a faulty valve on a very old boiler heating system, and he was sure the property management company would not pay to have it replaced.
After the tenants downstairs moved out, it was still miserable in my upper apartment until I was able to catch the people who came to move out the downstairs tenant’s furniture. After being asked to make sure the heat was turned down and those people made sure that was done, I was actually able to control the heat in my apartment.
I have checked on the maintenance requests submitted…the most recent requests for maintenance on the stairwell lights were marked as closed. But, checking in July and August, one from September 2014 was shown as ‘scheduled’. The maintenance request from October 2014 about the heating problem was marked as scheduled. The leasing agent contacted me a couple of weeks ago asking if these requests had been done. I advised that the request about the heating had been done, and told her the plumber’s comments about the faulty valve. I also told her that the lighting request was also from last year, and that the last few requests I had submitted about the problem had been closed and nothing was done. She advised someone would be out about the lights the next day, and also a different plumber would be out to check on the heating system the next day. No one has shown up to work on the lights, but a plumber did actually show up. He tried to check out the system, but there was no power to the boiler, so he could not check out the system. He said he would advise RMPM. So far, no more has been done on this issue.
I have noticed that if a tenant moved before their lease was up, the apartment isn’t even posted as available until the old tenant’s lease is over. The lease agreement shows that the tenant will be charged with rent until their lease is up or the apartment is rented, whichever comes first.
Just recently the two empty downstairs apartments have been listed as available. I had someone ring my doorbell a few weeks ago. He had an appointment (confirmed by email) to see one of the downstairs apartments. He waited for the leasing agent to show up for well over an hour, even ringing my doorbell again to ask if I had seen or heard from RMPM. I don’t believe the agent ever showed up. I have had people ring my doorbell wanting information on the available apartments lately. When I told them they would need to contact Rocky Mountain Property Management, they said they had called and emailed and never got a response.
About 3 months ago, I was called and was told she would be at the apartment for the 90-day walkthrough on the next day. When I expressed my surprise, she said I had been sent an email informing me. I was out of town, but I had access to the internet and my email, and I NEVER received any notice. I cut my visit short, and drove home to be there for the walk-through. Well, after waiting all day, no one ever showed up, and there was never a call advising that the walk-through had been cancelled. When I contacted her by email, she basically said “Sorry, I was running late!” No apology for not contacting me. Then about a month later I was home, and there was a knock on my door. She was there for the walk-through. Again, no email or even a call advising she would be doing a walk-through.
When I was talking to her at the walk-through, I was advised I could go Month-to-Month when my lease was up, and there would be a 10% increase of the rent when that occurred. I received my statement for rent for September, and the rent increase was $125 instead of the expected increase of $86.
I have been trying to contact Rocky Mountain Property Management by phone leaving multiple messages over the past several days and in a maintenance request for the stairwell lights (with information that I had been trying to contact them with no call back about the rent increase). I have also been saying that I was aware the rent was due September 1, but I did not want to make that payment until my concerns were answered. I was finally able to contact a real person today, and she just didn’t know what was going on and she would get with their accountant for an answer. I advised her that if I did not hear from Rocky Mountain Property Management by 5:00 today (September 2, 2015), I would be posting a negative review on Google. I believe I will also post the negative review on Yelp, and I will contact Revdex.com.
Rocky Mountain Property Management just contacted me, surprisingly pretty quickly. It appears they made a mistake and were discounting my rent during the whole lease time instead of just the first 2 months. At least it didn’t sound like they would charge me the amount of their mistake over the last several months. If their statements had been detailed, I would have been able to check on this mistake months ago! I will be giving them my 30-day notice to move out.