Hi [redacted], Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience caused. Upon review of your account and reports, we have received your email inquiries and reviewed your communications with [redacted]. Your report has already been escalated to the team.Our accounts team is working on mailing you the defective check.Our records show that it was escalated in May for $100 and $50, and in April for $50.We appreciate your patience. Please respond back to the email inquiry you mentioned in communications with [redacted] if you are still having issues. For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support
Initial Business Response /* (1000, 15, 2015/06/29) */
Rockyou response:
Thank you for informing of the customer issue. We are not sure why this complaint fell off our radar.
We are sorry to hear that the player have been unhappy with the quality of service received and apologize for any...
confusion that may have transpired. However, the "Flame Archer Training" event you are referring to did not have any winners as it was admittedly tracking our players performance inaccurately. Therefore, due to the discrepancy, we publicly announced both in game and in the forums, that we would be compensating all those who participated equally. Anyone who participated in this event, regardless of their performance was awarded 250 Dagonet chests and we allowed players several weeks to contact us if they believed they had been missed. Again, our sincerest apologies for the misunderstanding, and we invite you to reach out to us through our normal customer service channels if there is anything else we can do to assist.
Thank you!
Rockyou
Final Consumer Response /* (3000, 15, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This issue was addressed less than a week after I filed the complaint by the company. This was no longer and issue, you can close this complaint.
Complaint: [redacted]I am rejecting this response because: the business continues to fail to advertise the odds of winning in their "chance to win" model. Furthermore the real chance to win from real world spending of in excess of $300 I have found to be below 1%. This represents poor value for money and is in reality unfair. The business's customer support is not fit for purpose and their response through you represents an almost word for word pre prepared response that I have received direct from them through their Zendesk support.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 9, 2015/09/24) */
With regards to [redacted], we have investigated into the matter.
Turns out there was a follow up email that was sent to her after the purchase, but for some reason she didn't receive it and that is why she didn't receive her chips.
We...
have promptly deposited 250,000 chips into her account and will be following up with her to make sure she is taken care of.
This is a record of our transaction.
09/23/XX XX:XXPM PLAY_MONEY 250,000 Customer Service Beta: null
Initial Consumer Rebuttal /* (3000, 15, 2015/11/10) */
3 TIMES THEY OFFERED BUY 1 GET 1 0CT9TH OCT24TH NOV.9THDID NOT RECIEVE FREE CHIPS ALL THREE TIMES
EVERY TIME I PURCHASE A PACKAGE THE FREE CHIPS ARE SUPPOSE TO COME IN AN E MAIL THEY NEVER CAME THIS IS FRAUDULANT. I HAVE WRITTEN THEM AND THERE IS NO WAY TO REACH THEM THE PHONE NO. IS NOT VALID IT SEEMS THEY ARE UNDER 2 NAMES AND I VCANT REACH THEM EVEN IN AN E MAIL.THE 2 NAMES ARE PURE PLAY AND ROCKIN IT I AM TRYING TO CANCEL MY MEMBERSHIP BUT THEY HAVE MADE THEMSELVES UNAVAILABLE TO US IN ANY WAY THEY OWE ME 850,000 FREE MONEY CHIPS THEY DID NOT GIVE WHEN I PAID FOR THE BUY 1 GET 1 FREE OFFER IN MY E MAIL.
I WANT THE 850,000 CHIPS I WAS OFFERED IN THE ADVERTISEMENT IN MY E MAIL AND I WANT MY MEMBERSHIP CANCELED ON NOV. 30TH I NO LONGER WISH TO PAY FOR A SITE THAT CANT BE HONEST AND REPUTABLE WITH ITS CUSTOMERS
Final Business Response /* (4000, 17, 2015/11/12) */
Hi [redacted],
Thank you for writing in again.
We have thoroughly investigated your matter and have promptly cancelled your membership.
Furthermore, we have also granted you with 850,000 chips for the missing reporting bonus chips.
You will no longer receive any future billing from us unless of course you decide to resubscribe. You will continue to receive Player Club member benefits until the date your paid membership ends, at which time your account will be downgraded to a free Basic membership.
Thank you for being a loyal and dedicated player with us and we hope this resolves your issue to your satisfaction.
Regards,
Rockyou support
Final Consumer Response /* (3000, 23, 2015/12/07) */
free 30 percent offer upon purchase of any package of chips bought 87 dollar pack no free chips
they offer a free amount of play chips if a purchase of any package I bought an 87.00 package and received no free chips this is the fourth time they have done this I complained to them they said they were looking into it and would get back to me that was 5 days ago this co. has no respect for people they do business with I have written a conmplaint to the Revdex.com in the past with quick results thanks to your organization they are ignoring the problem
I would not have had to buy another 50.00 package on Monday had they given me my free chips I want the 230,000 chips I should have received free and another 350,00 chips which is a 50 dollar purchase I would not have had to buy if they would have given me the free chips when they offered them
Please see the attached spend history. Please also recognize my complaint is more regarding the in game items lost do to the glitch rather than the money spent getting them. In my opinion though, if I spend money on winning in game items, and they disappear from my inventory it is essentially the same as not receiving them at all
Complaint: [redacted]I am rejecting this response because: I did win the items. I said above, your glitchy system is know for this problem which is all over the forums (your own forums) with this as a known issue. Forgemaster tokens 20 will do nothing for me. As far as my boss battle tokens. I only want my 160 tokens put on the right domain. Your rep, already said he would and has not done so.Sincerely,[redacted]
Hi [redacted],Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.I apologize for the inconvenience caused.The last email we responded to you through our Support Site was on November 1, 2016 at...
10:36pm :[redacted]Regarding your Oct. 3 $24.99 charge for the 14 day Free Trial, by signing up for a free trial, you agree that PUREPLAY[redacted] may obtain a pre-authorization of up to $24.99. Some financial institutions may perceive these requested amounts as actual pending charges. While not actual charges, PUREPLAY[redacted] is not responsible for any results, such as an overdraft fee, that may occur to your account because of pending charges. Unfortunately we cannot refund your 14 day FREE Trial charge do the Terms and Conditions you agreed upon PurePlay's Terms and Conditions upon accepting this Membership. Please review again our Terms and Conditions. We see that you have been abusing the 14 day Free Trial multiple times. In our Terms and Conditions, it states "Trial memberships are limited to one per person and one per credit card number.". Please review our Terms and Conditions again:[redacted]15. Subscription ServicesBy registering for any Play Money Chip Subscription, you authorize PUREPLAY[redacted] to charge applicable recurring fees to your designated credit card. Monthly subscriptions are billed on a 30-day cycle, which begins upon successful registration (or at the end of a limited trial period, if applicable to a promotion that you joined through) and ends 30 days thereafter. If you have signed up for an annual or quarterly subscription plan, you will be billed immediately. Your membership will be extended through the end of the billing cycle of your then pre-existing subscription plus the applicable number of days for the annual or quarterly plan chosen. All subscription membership plans renew automatically at the end of the applicable billing cycle unless you cancel your subscription plan before the end of the cycle. If, upon the scheduled subscription renewal date, the annual or quarterly plan billing attempt fails, you will be downgraded to a monthly membership and billed accordingly. If your use of our services is subject to use or sales tax, then PUREPLAY[redacted] may also charge you for any such taxes, besides the subscription fee or other fees published at PUREPLAY[redacted]. PUREPLAY[redacted] reserves the right to change the fees, charges or billing methods in effect, or add new fees and charges, at any time. PUREPLAY[redacted] will announce these changes in advance. You are responsible for reviewing the PUREPLAY[redacted] website to obtain timely notice of such changes. Continued use by you of the Service after notice of the changes constitutes acceptance of such changes. To cancel your subscription membership visit PUREPLAY[redacted] and login to the Member Login area for cancellation instructions. Your subscription membership fees are payable in advance and are not refundable in whole or in part for any reason. Credit Card Authorizations for Free Trial Memberships are required (this includes, but is not limited to, the 14-Day Free Trial and One VIP Month Free offers). You must provide credit card information to register for all trial offers to the Subscription Service. By signing up for a free trial, you agree that PUREPLAY[redacted] may obtain a pre-authorization of up to $24.99. Some financial institutions may perceive these requested amounts as actual pending charges. While not actual charges, PUREPLAY[redacted] is not responsible for any results, such as an overdraft fee, that may occur to your account because of pending charges. If you accept a free trial of the Player's Club, we will bill your Account when the free trial expires, unless you cancel your free trial before that time. If you choose to cancel your free trial before the free trial expires your PurePlay account will be reverted to a Free Basic account immediately. You are responsible for any Internet service provider, telephone, wireless and other connection fees that you may incur when using PUREPLAY[redacted], even when we offer a free trial. Trial memberships may not be transferred at any time to any other user. Trial memberships are limited to one per person and one per credit card number.For any new issues or questions, please contact Support through our PurePlay Support Site at support.rockyou[redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support
Initial Business Response /* (1000, 7, 2015/08/11) */
Hello [redacted],
Thank you for taking the time to write in about your Troop issue in Kingdoms of Camelot.
We have looked through our records and are showing only one ticket written in about your issue. We are not showing the loss of Troops...
from your account as anything other than normal battle mechanics.
Please keep in mind that there are policies in place to help maintain balance in the game and fairness for players. Because of this, the agents that handled the ticket in question were following the proper procedure when restoring the maximum amount of Troops to your account.
With that in mind, we have made a one time courtesy exception and restored the maximum amount of requested Troops to your account.
Regards,
RockYou Support
Initial Business Response /* (1000, 5, 2015/09/14) */
Hello [redacted],
Thank you for taking the time to write into the Revdex.com with your concerns about your in game Gem totals.
After checking the purchases on your account, we are not showing any issues with purchases not...
functioning correctly. All purchases made are showing as being properly handled on your account. For a detailed breakdown of that period of time and those purchases, please see the following information:
drainId serverId Transaction Type Amount Created Date Closing Gem Balance
Solvent 453 buy ITEMS 100 Mon, Aug 31st 2015, 11:58 am 0
Gifted Gems 453 Gift 100 Mon, Aug 31st 2015, 11:54 am 100
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 10
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 0
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 20
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 40
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 30
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 60
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 50
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 80
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 70
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 90
Received Gems 453 Gift 100 Fri, Aug 28th 2015, 4:26 pm 100
With those totals in mind, it appears that your account is not facing any issues with items disappearing or not working correctly. Since all items are allocating and functioning correctly, we will not be rewarding Gems or items to your account for this issue.
Thanks again for your understanding and support in this matter.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not BUY those things on my account. I have THOUSANDS of those things on my account, I would NEVER buy anymore of those. They can take those 10 items purchased back, & replace my gems into my account!
Thanks!
& I would also like compensated for there error, & putting me thru all this hassle, along with the Revdex.com. I would like 3 Master Token 24's 3 Master Tokens 23's & 3 Forgemaster Token +17's deposited into my account on domain 453 game name Dego33.
Thanks!
Final Business Response /* (4000, 16, 2015/10/21) */
Hi [redacted],
Here is our response to Mr. [redacted]:
Thank you for taking the time to write back in with your concerns regarding the purchase issues on your account.
While we are not showing any issues with items being purchased incorrectly, we have gone ahead and removed the Hourglasses from your account and replaced the Gems that were used to purchase them.
Please note that issues of this sort will sometimes be caused by Third Party Programs being run in game.
Your Gems have been replaced on your account and you will be able to see them the next time that you log in.
Thanks again for writing in with your concerns.
Regards,
RockYou Revdex.com Support
[redacted]
Final Consumer Response /* (2000, 18, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience caused. Upon review of your account and reports, we have responded to your Support Ticket#[redacted] with...
instructions for you to return the $150 check for a check reissue. I see that your check reissue has been escalated to the Accounting team to process. It is a process to review, confirm, create a new check, and mail to you.The team is aware of your report and will resolve this for you as soon as possible. Rest assured you will receive your Check Reissue soon. For any new issues or questions, please contact us at[redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Thank you in advance.Regards,
Initial Business Response /* (1000, 5, 2015/08/26) */
Hello [redacted],
Thank you for taking the time to write into the Revdex.com about your concerns with your Kingdoms of Camelot Scouts.
After reviewing your account and the issues you were experiencing, it appears that the Agent in...
charge of your tickets made the proper investigations and provided the correct compensation for your problems.
With this in mind, we have restored the Troops to your account as a good faith gesture to a valued customer.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 11, 2015/11/16) */
Due to a glitch with the game I have had troops that I paid for disappear.
Due to a common glitch with kingdoms of camelot that rockyou have still not resolved it is possible that all of your troops can disappear when you switch from 1 type of troop to another while defending.
I switched from a partial city defend to defending with all of my troops and because I had Flame Archers only in the initial selection when I went to a whole city defend I lost all of my Flame Archers. 300million in total and these troops are troops that I paid for. On asking Rockyou to return these troops they have refused.In my opinion this is robbery as I have paid for these troops and due their bad programming I have lost them.
I simply want the 300million Flame Archers refunded to my account,
Final Consumer Response /* (3000, 17, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not the same complaint as before.
I am not sure how many times I have to say that, why on earth are you going back to when my scouts vanished.
This time round 300m of my Flame Archers vanished. To date they have given 150m back to me. I am still 150million short and in my eyes that is theft. I paid for a product and the same people who sold the product have decided to take 150million back.
I will not be happy until I have what I paid for.
Final Business Response /* (4000, 19, 2015/11/23) */
Hello again [redacted],
Thank you for taking time to respond back with your Troop concerns in Kingdoms of Camelot.
After reviewing your initial contact with us, we are showing that you had stated your issue as "400 million of (your) scouts" being removed from your city. We apologize if that is not what you are facing an issue with in game, but is all the information that we received from your initial contact.
From the secondary review of the ticket, it does appear that you have received the proper restoration of Troops to your account from this particular Troop issue.
Additionally, we do not sell Troops at this time and have no plan to sell Troops in game for balance purposes as well as game dynamic purposes. We do not remove Troops from player accounts. The only methods of getting rid of Troops are through normal combat mechanics or through player selection actions.
If you are facing issues with resolutions through Support, please feel free to continue dialogue with them to help further reach a more amicable agreement over items and actions in game.
Regards,
Rockyou support
Initial Business Response /* (1000, 24, 2015/07/22) */
Thank you for taking the time to contact the Revdex.com with your concerns about our game and the conduct of other players in Edgeworld.
We would like to take the time to let you know that no players are exempt from the rules that keep your game...
running smoothly. With this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions.
Thanks for taking the time to let us know about these possible breaches in our Terms of Service. While we may not be able to disclose the action that is taken from these reports as that would breach our Terms of Service and Privacy Policy, please know that we will make sure that this action is handled properly.
If you suspect another player of cheating or otherwise breaching the Terms of Service, please contact our Support Team. Please note that we cannot take any action against a player without solid proof or evidence about their conduct.
Again, we would like to thank you for taking the time to contact us and look forward to future reports from you about any possible breaches in game.
Thank you!
Rockyou
Initial Consumer Rebuttal /* (2000, 26, 2015/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/08/27) */
Hello [redacted],
Thank you for taking the time to write into the Revdex.com with your concerns about your Tournament prizes.
We have reviewed the Tournament brackets and results for the Event in question. The investigation...
resulted in us checking all players for the prizes they received and we are showing that all players have received the correct prizes for the Event.
Please note that the items we pay out will automatically be placed in your account and not be a unique Chest for each Event. Additionally, the results from Events can change all the way up to the last second of the Events, so a place change can occur until such time that the Event is over.
Since this is the case, we are showing that you have received the correct prizes and no further items will be paid out from the Event in question.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THE ITEMS YOU GAVE ME FOR THE 1st PLACE IS WRONG, YOU GAVE THE 2nd and 3rd PLACE PLAYERS THE RIGHT PRIZE BUT I GET SOMETHING TOTALLY DIFERENT FROM WHAT IT WAS ADVERTISED. IF YOU WANT PROOF I CAN SHOW YOU EMAILS FROM THE OTHER PLAYERS TELLING ME ABOUT THE PRIZES THEY GOT.
Additionally, the results from Events can change all the way up to the last second of the Events, so a place change can occur until such time that the Event is over.
ROCKYOU YOU ARE WRONG AGAIN, I PLACED FIRST IN THE TOURNAMENT AND IF YOU AND THE Revdex.com NEEDS PROOF I HAVE PICTURES OF THE 1,2,3 PLACE AFTER THE TOURNAMENT ENDED; HERE'S WHAT WAS ADVERTISED AT THE START OF THE TOURNEY:
Tournament of Glory
1st Place wins: 50x Kelby Boxes & 2x Master's Token +23 & 200,000 Duelist Troops
2nd Place wins: 40x Kelby Boxes & 1x Master's Token +23 & 100,000 Duelist Troops.
ROCKYOU DISPLAYED THAT MESSAGE AT THE START OF THE TOURNAMENT, PLAYERS SPEND REAL MONEY TRYING TO PLACED ON TOP 5 AND NOW YOU TELLING ME THAT YOU CAN CHANGE THE PRIZES WITHOUT NOTICE, YOU SENT ME THE WRONG PRIZES.
HERE'S THE PRIZE THE COMPANY SENT ME:
Date: Aug 24, 04:36 PM
To: Me
From: Kingdoms Of Camelot
Delete
ReplyDelete Block this user
Subject: You have been Given Items for ToG 8/21
Check your inventory! You have been given 3x MT+21, 5,000 Duelists, from Kingdoms of Camelot.
YOU CAN SEE IN THAT EMAIL THAT THE PRIZE IS WRONG, AND IF I CAN SOME HOW SHOW THE Revdex.com A PICTURE WITH THE TOURNAMENT STANDINGS I WILL.
ALL I WANT IS THE RIGHT PRIZE: 1st Place wins: 50x Kelby Boxes & 2x Master's Token +23 & 200,000 Duelist Troops
IM NOT ASKING FOR MONEY BACK AND I DONT WANT TO KEEP FIGHTING.
Final Business Response /* (4000, 9, 2015/09/14) */
Hello again [redacted],
Thank you for taking the time to write back in with your Tournament of Glory concerns.
After reviewing the Leaderboards for your concern, we are showing that you scored the following:
Rank
**
Player Name
[redacted]
Domain
[redacted]
Glory Gained
2,739,200
With a score of 2,739,200 you finished the Event in **th Place as opposed to 1st place who had a total score of 30,110,278. The prizes are as follows: 31st - 50th: 2x Master's Token +22 & 10,000 Duelist Troops. With this in mind, you received the correct prizes for the Event in question and will not be awarded further prizes.
Thanks again for your time and patience in this matter.
Regards,
RockYou Support
Final Consumer Response /* (4200, 11, 2015/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It wasn't a world cross glory tournament, I am done with you guys, all you do is advertise a good prize so players can spend money and give them the wrong items of lesser value, you should face an action law suit for false advertising.
Complaint: [redacted]I am rejecting this response because: Apparently you are misunderstanding. I know how to claim prizes, but unfortunately the link will not let me claim prize until I have sent paperwork into your company. I HAVE ALREADY PROVIDED THIS INFORMATION TO YOUR COMPANY. As it was explained to me by an employee, this is common practice to delay prize payments, hoping to frustrate customers so they don't claim or to at least hold money longer. I have fulfilled all that is required by your rules in order to claim prizes, and I just want funds released without having to go with the mail process since I have already met the requirement of winners claiming more than $600 in a year. This is turning into a scam.Sincerely,[redacted]
Initial Business Response /* (1000, 16, 2015/06/23) */
Thank you for informing of the customer issue. We are not sure why this complaint fell off our radar.
After thorough investigation, we finally received customer's ID on Apri 2015. (required documentation)
We have processed the check in the...
amount of $66 and will arrive in customer's mailbox on Friday 6/26/2015.
This matter should be resolved.
Thank you!
Rockyou
Initial Consumer Rebuttal /* (3000, 18, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to their e-mail dated 6/22, "Your recent Cash Withdrawal request has been processed. Your check should arrive by Monday, June 29th". I HAVE NOT RECIEVED THE CHECK. It has now been in excess of 6 months.
Final Consumer Response /* (2000, 21, 2015/07/09) */
I have received my payment. Thank you.
Initial Business Response /* (1000, 8, 2014/11/20) */
Thank you for contacting us!
After thorough investigation on our end, the glitch Mr. [redacted] experienced is a server issue that attributed to the lost of chips. This is a rare occurrence and due to our client and server infrastructure it will...
happen to a very small number of players.
We have since refunded all 77 billion chips to the Mr. [redacted]'s account and confirmed.
Please feel free to let us know if there is anything else we can be of help.
Kind Regards,
Sr. Director of Customer Support
Initial Consumer Rebuttal /* (3000, 10, 2014/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I just check my account on rock you poker and there is no 77 billion chips there its 9:43 pm there must have made a mistake the chips are not there all I got was 770 million thats it still waiting ..
Final Business Response /* (4000, 13, 2014/12/08) */
Thank you for contacting us again.
After taking another look at the account, we realized the initial credit we made was 770 million chips instead of the 77 billion chips.
We sincerely apologize for this as it was our fault. As a token of our apology, we have refunded the 77 billion chips in full and will not be removing the 770 million chips we credited earlier.
Please check your gift box for the credit.
I have also attached a screen shot for verification.
Please feel free to let us know if there is anything else we can be of help. Again, we apologize for the inconvenience this has caused.
Kind Regards,
Sr. Director of Customer Support
Final Consumer Response /* (3000, 20, 2015/02/12) */
hi well they did it again to me and alot of other people they took back about 54 billion it is avery sick game they are playing with people on there there let people chips get hack and then they never replace the chips on there fan page you have alot of people with the same complaint I got the pictures to prove it I will be sending them in the hackers that go on that site call rock you poker take are chips and sell them on a site call www.everychips.com that is where my chips are they hack over 20 people that I know and rock you poker did nothing ....the only place you can buy chips to play on rock you poker is rock you poker those are the rules if you check this site out called www.everychips.com you will see they are breaking the law please help people spend real money and they are not doing anything to secure there site or refund the people that lost there chips by replaceing them
Initial Business Response /* (1000, 11, 2016/02/09) */
Hello [redacted],
Thank you for taking the time to write into the Revdex.com in regards to the RockYou controlled game PurePlay.
We understand that you were facing issues with your account in game. After reviewing the incident...
with our Game Team, it appears that all players that were affected by the issue in question have been addressed and received equal compensation. We have gifted you with 900,000 Chips to make up for your loss.
Please do not hesitate to write in with your concerns so that our Support team can handle them accordingly.
Regards,
RockYou Revdex.com
Initial Consumer Rebuttal /* (2000, 13, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi [redacted], Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience caused. Upon review of your account and reports, we have received your email inquiries and reviewed your communications with [redacted]. Your report has already been escalated to the team.Our accounts team is working on mailing you the defective check.Our records show that it was escalated in May for $100 and $50, and in April for $50.We appreciate your patience. Please respond back to the email inquiry you mentioned in communications with [redacted] if you are still having issues. For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support
Initial Business Response /* (1000, 15, 2015/06/29) */
Rockyou response:
Thank you for informing of the customer issue. We are not sure why this complaint fell off our radar.
We are sorry to hear that the player have been unhappy with the quality of service received and apologize for any...
confusion that may have transpired. However, the "Flame Archer Training" event you are referring to did not have any winners as it was admittedly tracking our players performance inaccurately. Therefore, due to the discrepancy, we publicly announced both in game and in the forums, that we would be compensating all those who participated equally. Anyone who participated in this event, regardless of their performance was awarded 250 Dagonet chests and we allowed players several weeks to contact us if they believed they had been missed. Again, our sincerest apologies for the misunderstanding, and we invite you to reach out to us through our normal customer service channels if there is anything else we can do to assist.
Thank you!
Rockyou
Final Consumer Response /* (3000, 15, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This issue was addressed less than a week after I filed the complaint by the company. This was no longer and issue, you can close this complaint.
Complaint: [redacted]I am rejecting this response because: the business continues to fail to advertise the odds of winning in their "chance to win" model. Furthermore the real chance to win from real world spending of in excess of $300 I have found to be below 1%. This represents poor value for money and is in reality unfair. The business's customer support is not fit for purpose and their response through you represents an almost word for word pre prepared response that I have received direct from them through their Zendesk support.
Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 9, 2015/09/24) */
With regards to [redacted], we have investigated into the matter.
Turns out there was a follow up email that was sent to her after the purchase, but for some reason she didn't receive it and that is why she didn't receive her chips.
We...
have promptly deposited 250,000 chips into her account and will be following up with her to make sure she is taken care of.
This is a record of our transaction.
09/23/XX XX:XXPM PLAY_MONEY 250,000 Customer Service Beta: null
Initial Consumer Rebuttal /* (3000, 15, 2015/11/10) */
3 TIMES THEY OFFERED BUY 1 GET 1 0CT9TH OCT24TH NOV.9THDID NOT RECIEVE FREE CHIPS ALL THREE TIMES
EVERY TIME I PURCHASE A PACKAGE THE FREE CHIPS ARE SUPPOSE TO COME IN AN E MAIL THEY NEVER CAME THIS IS FRAUDULANT. I HAVE WRITTEN THEM AND THERE IS NO WAY TO REACH THEM THE PHONE NO. IS NOT VALID IT SEEMS THEY ARE UNDER 2 NAMES AND I VCANT REACH THEM EVEN IN AN E MAIL.THE 2 NAMES ARE PURE PLAY AND ROCKIN IT I AM TRYING TO CANCEL MY MEMBERSHIP BUT THEY HAVE MADE THEMSELVES UNAVAILABLE TO US IN ANY WAY THEY OWE ME 850,000 FREE MONEY CHIPS THEY DID NOT GIVE WHEN I PAID FOR THE BUY 1 GET 1 FREE OFFER IN MY E MAIL.
I WANT THE 850,000 CHIPS I WAS OFFERED IN THE ADVERTISEMENT IN MY E MAIL AND I WANT MY MEMBERSHIP CANCELED ON NOV. 30TH I NO LONGER WISH TO PAY FOR A SITE THAT CANT BE HONEST AND REPUTABLE WITH ITS CUSTOMERS
Final Business Response /* (4000, 17, 2015/11/12) */
Hi [redacted],
Thank you for writing in again.
We have thoroughly investigated your matter and have promptly cancelled your membership.
Furthermore, we have also granted you with 850,000 chips for the missing reporting bonus chips.
You will no longer receive any future billing from us unless of course you decide to resubscribe. You will continue to receive Player Club member benefits until the date your paid membership ends, at which time your account will be downgraded to a free Basic membership.
Thank you for being a loyal and dedicated player with us and we hope this resolves your issue to your satisfaction.
Regards,
Rockyou support
Final Consumer Response /* (3000, 23, 2015/12/07) */
free 30 percent offer upon purchase of any package of chips bought 87 dollar pack no free chips
they offer a free amount of play chips if a purchase of any package I bought an 87.00 package and received no free chips this is the fourth time they have done this I complained to them they said they were looking into it and would get back to me that was 5 days ago this co. has no respect for people they do business with I have written a conmplaint to the Revdex.com in the past with quick results thanks to your organization they are ignoring the problem
I would not have had to buy another 50.00 package on Monday had they given me my free chips I want the 230,000 chips I should have received free and another 350,00 chips which is a 50 dollar purchase I would not have had to buy if they would have given me the free chips when they offered them
Please see the attached spend history. Please also recognize my complaint is more regarding the in game items lost do to the glitch rather than the money spent getting them. In my opinion though, if I spend money on winning in game items, and they disappear from my inventory it is essentially the same as not receiving them at all
Regards
[redacted]
Complaint: [redacted]I am rejecting this response because: I did win the items. I said above, your glitchy system is know for this problem which is all over the forums (your own forums) with this as a known issue. Forgemaster tokens 20 will do nothing for me. As far as my boss battle tokens. I only want my 160 tokens put on the right domain. Your rep, already said he would and has not done so.Sincerely,[redacted]
Hi [redacted],Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.I apologize for the inconvenience caused.The last email we responded to you through our Support Site was on November 1, 2016 at...
10:36pm :[redacted]Regarding your Oct. 3 $24.99 charge for the 14 day Free Trial, by signing up for a free trial, you agree that PUREPLAY[redacted] may obtain a pre-authorization of up to $24.99. Some financial institutions may perceive these requested amounts as actual pending charges. While not actual charges, PUREPLAY[redacted] is not responsible for any results, such as an overdraft fee, that may occur to your account because of pending charges. Unfortunately we cannot refund your 14 day FREE Trial charge do the Terms and Conditions you agreed upon PurePlay's Terms and Conditions upon accepting this Membership. Please review again our Terms and Conditions. We see that you have been abusing the 14 day Free Trial multiple times. In our Terms and Conditions, it states "Trial memberships are limited to one per person and one per credit card number.". Please review our Terms and Conditions again:[redacted]15. Subscription ServicesBy registering for any Play Money Chip Subscription, you authorize PUREPLAY[redacted] to charge applicable recurring fees to your designated credit card. Monthly subscriptions are billed on a 30-day cycle, which begins upon successful registration (or at the end of a limited trial period, if applicable to a promotion that you joined through) and ends 30 days thereafter. If you have signed up for an annual or quarterly subscription plan, you will be billed immediately. Your membership will be extended through the end of the billing cycle of your then pre-existing subscription plus the applicable number of days for the annual or quarterly plan chosen. All subscription membership plans renew automatically at the end of the applicable billing cycle unless you cancel your subscription plan before the end of the cycle. If, upon the scheduled subscription renewal date, the annual or quarterly plan billing attempt fails, you will be downgraded to a monthly membership and billed accordingly. If your use of our services is subject to use or sales tax, then PUREPLAY[redacted] may also charge you for any such taxes, besides the subscription fee or other fees published at PUREPLAY[redacted]. PUREPLAY[redacted] reserves the right to change the fees, charges or billing methods in effect, or add new fees and charges, at any time. PUREPLAY[redacted] will announce these changes in advance. You are responsible for reviewing the PUREPLAY[redacted] website to obtain timely notice of such changes. Continued use by you of the Service after notice of the changes constitutes acceptance of such changes. To cancel your subscription membership visit PUREPLAY[redacted] and login to the Member Login area for cancellation instructions. Your subscription membership fees are payable in advance and are not refundable in whole or in part for any reason. Credit Card Authorizations for Free Trial Memberships are required (this includes, but is not limited to, the 14-Day Free Trial and One VIP Month Free offers). You must provide credit card information to register for all trial offers to the Subscription Service. By signing up for a free trial, you agree that PUREPLAY[redacted] may obtain a pre-authorization of up to $24.99. Some financial institutions may perceive these requested amounts as actual pending charges. While not actual charges, PUREPLAY[redacted] is not responsible for any results, such as an overdraft fee, that may occur to your account because of pending charges. If you accept a free trial of the Player's Club, we will bill your Account when the free trial expires, unless you cancel your free trial before that time. If you choose to cancel your free trial before the free trial expires your PurePlay account will be reverted to a Free Basic account immediately. You are responsible for any Internet service provider, telephone, wireless and other connection fees that you may incur when using PUREPLAY[redacted], even when we offer a free trial. Trial memberships may not be transferred at any time to any other user. Trial memberships are limited to one per person and one per credit card number.For any new issues or questions, please contact Support through our PurePlay Support Site at support.rockyou[redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support
Initial Business Response /* (1000, 7, 2015/08/11) */
Hello [redacted],
Thank you for taking the time to write in about your Troop issue in Kingdoms of Camelot.
We have looked through our records and are showing only one ticket written in about your issue. We are not showing the loss of Troops...
from your account as anything other than normal battle mechanics.
Please keep in mind that there are policies in place to help maintain balance in the game and fairness for players. Because of this, the agents that handled the ticket in question were following the proper procedure when restoring the maximum amount of Troops to your account.
With that in mind, we have made a one time courtesy exception and restored the maximum amount of requested Troops to your account.
Regards,
RockYou Support
Initial Business Response /* (1000, 5, 2015/09/14) */
Hello [redacted],
Thank you for taking the time to write into the Revdex.com with your concerns about your in game Gem totals.
After checking the purchases on your account, we are not showing any issues with purchases not...
functioning correctly. All purchases made are showing as being properly handled on your account. For a detailed breakdown of that period of time and those purchases, please see the following information:
drainId serverId Transaction Type Amount Created Date Closing Gem Balance
Solvent 453 buy ITEMS 100 Mon, Aug 31st 2015, 11:58 am 0
Gifted Gems 453 Gift 100 Mon, Aug 31st 2015, 11:54 am 100
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 10
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 0
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 20
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 40
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 30
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 60
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 50
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 80
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 70
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 90
Received Gems 453 Gift 100 Fri, Aug 28th 2015, 4:26 pm 100
With those totals in mind, it appears that your account is not facing any issues with items disappearing or not working correctly. Since all items are allocating and functioning correctly, we will not be rewarding Gems or items to your account for this issue.
Thanks again for your understanding and support in this matter.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not BUY those things on my account. I have THOUSANDS of those things on my account, I would NEVER buy anymore of those. They can take those 10 items purchased back, & replace my gems into my account!
Thanks!
& I would also like compensated for there error, & putting me thru all this hassle, along with the Revdex.com. I would like 3 Master Token 24's 3 Master Tokens 23's & 3 Forgemaster Token +17's deposited into my account on domain 453 game name Dego33.
Thanks!
Final Business Response /* (4000, 16, 2015/10/21) */
Hi [redacted],
Here is our response to Mr. [redacted]:
Thank you for taking the time to write back in with your concerns regarding the purchase issues on your account.
While we are not showing any issues with items being purchased incorrectly, we have gone ahead and removed the Hourglasses from your account and replaced the Gems that were used to purchase them.
Please note that issues of this sort will sometimes be caused by Third Party Programs being run in game.
Your Gems have been replaced on your account and you will be able to see them the next time that you log in.
Thanks again for writing in with your concerns.
Regards,
RockYou Revdex.com Support
[redacted]
Final Consumer Response /* (2000, 18, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience caused. Upon review of your account and reports, we have responded to your Support Ticket#[redacted] with...
instructions for you to return the $150 check for a check reissue. I see that your check reissue has been escalated to the Accounting team to process. It is a process to review, confirm, create a new check, and mail to you.The team is aware of your report and will resolve this for you as soon as possible. Rest assured you will receive your Check Reissue soon. For any new issues or questions, please contact us at[redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Thank you in advance.Regards,
Initial Business Response /* (1000, 5, 2015/08/26) */
Hello [redacted],
Thank you for taking the time to write into the Revdex.com about your concerns with your Kingdoms of Camelot Scouts.
After reviewing your account and the issues you were experiencing, it appears that the Agent in...
charge of your tickets made the proper investigations and provided the correct compensation for your problems.
With this in mind, we have restored the Troops to your account as a good faith gesture to a valued customer.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 11, 2015/11/16) */
Due to a glitch with the game I have had troops that I paid for disappear.
Due to a common glitch with kingdoms of camelot that rockyou have still not resolved it is possible that all of your troops can disappear when you switch from 1 type of troop to another while defending.
I switched from a partial city defend to defending with all of my troops and because I had Flame Archers only in the initial selection when I went to a whole city defend I lost all of my Flame Archers. 300million in total and these troops are troops that I paid for. On asking Rockyou to return these troops they have refused.In my opinion this is robbery as I have paid for these troops and due their bad programming I have lost them.
I simply want the 300million Flame Archers refunded to my account,
Final Consumer Response /* (3000, 17, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not the same complaint as before.
I am not sure how many times I have to say that, why on earth are you going back to when my scouts vanished.
This time round 300m of my Flame Archers vanished. To date they have given 150m back to me. I am still 150million short and in my eyes that is theft. I paid for a product and the same people who sold the product have decided to take 150million back.
I will not be happy until I have what I paid for.
Final Business Response /* (4000, 19, 2015/11/23) */
Hello again [redacted],
Thank you for taking time to respond back with your Troop concerns in Kingdoms of Camelot.
After reviewing your initial contact with us, we are showing that you had stated your issue as "400 million of (your) scouts" being removed from your city. We apologize if that is not what you are facing an issue with in game, but is all the information that we received from your initial contact.
From the secondary review of the ticket, it does appear that you have received the proper restoration of Troops to your account from this particular Troop issue.
Additionally, we do not sell Troops at this time and have no plan to sell Troops in game for balance purposes as well as game dynamic purposes. We do not remove Troops from player accounts. The only methods of getting rid of Troops are through normal combat mechanics or through player selection actions.
If you are facing issues with resolutions through Support, please feel free to continue dialogue with them to help further reach a more amicable agreement over items and actions in game.
Regards,
Rockyou support
Initial Business Response /* (1000, 24, 2015/07/22) */
Thank you for taking the time to contact the Revdex.com with your concerns about our game and the conduct of other players in Edgeworld.
We would like to take the time to let you know that no players are exempt from the rules that keep your game...
running smoothly. With this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions.
Thanks for taking the time to let us know about these possible breaches in our Terms of Service. While we may not be able to disclose the action that is taken from these reports as that would breach our Terms of Service and Privacy Policy, please know that we will make sure that this action is handled properly.
If you suspect another player of cheating or otherwise breaching the Terms of Service, please contact our Support Team. Please note that we cannot take any action against a player without solid proof or evidence about their conduct.
Again, we would like to thank you for taking the time to contact us and look forward to future reports from you about any possible breaches in game.
Thank you!
Rockyou
Initial Consumer Rebuttal /* (2000, 26, 2015/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/08/27) */
Hello [redacted],
Thank you for taking the time to write into the Revdex.com with your concerns about your Tournament prizes.
We have reviewed the Tournament brackets and results for the Event in question. The investigation...
resulted in us checking all players for the prizes they received and we are showing that all players have received the correct prizes for the Event.
Please note that the items we pay out will automatically be placed in your account and not be a unique Chest for each Event. Additionally, the results from Events can change all the way up to the last second of the Events, so a place change can occur until such time that the Event is over.
Since this is the case, we are showing that you have received the correct prizes and no further items will be paid out from the Event in question.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THE ITEMS YOU GAVE ME FOR THE 1st PLACE IS WRONG, YOU GAVE THE 2nd and 3rd PLACE PLAYERS THE RIGHT PRIZE BUT I GET SOMETHING TOTALLY DIFERENT FROM WHAT IT WAS ADVERTISED. IF YOU WANT PROOF I CAN SHOW YOU EMAILS FROM THE OTHER PLAYERS TELLING ME ABOUT THE PRIZES THEY GOT.
Additionally, the results from Events can change all the way up to the last second of the Events, so a place change can occur until such time that the Event is over.
ROCKYOU YOU ARE WRONG AGAIN, I PLACED FIRST IN THE TOURNAMENT AND IF YOU AND THE Revdex.com NEEDS PROOF I HAVE PICTURES OF THE 1,2,3 PLACE AFTER THE TOURNAMENT ENDED; HERE'S WHAT WAS ADVERTISED AT THE START OF THE TOURNEY:
Tournament of Glory
1st Place wins: 50x Kelby Boxes & 2x Master's Token +23 & 200,000 Duelist Troops
2nd Place wins: 40x Kelby Boxes & 1x Master's Token +23 & 100,000 Duelist Troops.
ROCKYOU DISPLAYED THAT MESSAGE AT THE START OF THE TOURNAMENT, PLAYERS SPEND REAL MONEY TRYING TO PLACED ON TOP 5 AND NOW YOU TELLING ME THAT YOU CAN CHANGE THE PRIZES WITHOUT NOTICE, YOU SENT ME THE WRONG PRIZES.
HERE'S THE PRIZE THE COMPANY SENT ME:
Date: Aug 24, 04:36 PM
To: Me
From: Kingdoms Of Camelot
Delete
ReplyDelete Block this user
Subject: You have been Given Items for ToG 8/21
Check your inventory! You have been given 3x MT+21, 5,000 Duelists, from Kingdoms of Camelot.
YOU CAN SEE IN THAT EMAIL THAT THE PRIZE IS WRONG, AND IF I CAN SOME HOW SHOW THE Revdex.com A PICTURE WITH THE TOURNAMENT STANDINGS I WILL.
ALL I WANT IS THE RIGHT PRIZE: 1st Place wins: 50x Kelby Boxes & 2x Master's Token +23 & 200,000 Duelist Troops
IM NOT ASKING FOR MONEY BACK AND I DONT WANT TO KEEP FIGHTING.
Final Business Response /* (4000, 9, 2015/09/14) */
Hello again [redacted],
Thank you for taking the time to write back in with your Tournament of Glory concerns.
After reviewing the Leaderboards for your concern, we are showing that you scored the following:
Rank
**
Player Name
[redacted]
Domain
[redacted]
Glory Gained
2,739,200
With a score of 2,739,200 you finished the Event in **th Place as opposed to 1st place who had a total score of 30,110,278. The prizes are as follows: 31st - 50th: 2x Master's Token +22 & 10,000 Duelist Troops. With this in mind, you received the correct prizes for the Event in question and will not be awarded further prizes.
Thanks again for your time and patience in this matter.
Regards,
RockYou Support
Final Consumer Response /* (4200, 11, 2015/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It wasn't a world cross glory tournament, I am done with you guys, all you do is advertise a good prize so players can spend money and give them the wrong items of lesser value, you should face an action law suit for false advertising.
Complaint: [redacted]I am rejecting this response because: Apparently you are misunderstanding. I know how to claim prizes, but unfortunately the link will not let me claim prize until I have sent paperwork into your company. I HAVE ALREADY PROVIDED THIS INFORMATION TO YOUR COMPANY. As it was explained to me by an employee, this is common practice to delay prize payments, hoping to frustrate customers so they don't claim or to at least hold money longer. I have fulfilled all that is required by your rules in order to claim prizes, and I just want funds released without having to go with the mail process since I have already met the requirement of winners claiming more than $600 in a year. This is turning into a scam.Sincerely,[redacted]
Final Consumer Response /* (2000, 8, 2015/06/09) */
My check arrived today thank you for your help. Mark this one resolved. Thank you [redacted] .
Initial Business Response /* (1000, 16, 2015/06/23) */
Thank you for informing of the customer issue. We are not sure why this complaint fell off our radar.
After thorough investigation, we finally received customer's ID on Apri 2015. (required documentation)
We have processed the check in the...
amount of $66 and will arrive in customer's mailbox on Friday 6/26/2015.
This matter should be resolved.
Thank you!
Rockyou
Initial Consumer Rebuttal /* (3000, 18, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to their e-mail dated 6/22, "Your recent Cash Withdrawal request has been processed. Your check should arrive by Monday, June 29th". I HAVE NOT RECIEVED THE CHECK. It has now been in excess of 6 months.
Final Consumer Response /* (2000, 21, 2015/07/09) */
I have received my payment. Thank you.
Initial Business Response /* (1000, 8, 2014/11/20) */
Thank you for contacting us!
After thorough investigation on our end, the glitch Mr. [redacted] experienced is a server issue that attributed to the lost of chips. This is a rare occurrence and due to our client and server infrastructure it will...
happen to a very small number of players.
We have since refunded all 77 billion chips to the Mr. [redacted]'s account and confirmed.
Please feel free to let us know if there is anything else we can be of help.
Kind Regards,
Sr. Director of Customer Support
Initial Consumer Rebuttal /* (3000, 10, 2014/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I just check my account on rock you poker and there is no 77 billion chips there its 9:43 pm there must have made a mistake the chips are not there all I got was 770 million thats it still waiting ..
Final Business Response /* (4000, 13, 2014/12/08) */
Thank you for contacting us again.
After taking another look at the account, we realized the initial credit we made was 770 million chips instead of the 77 billion chips.
We sincerely apologize for this as it was our fault. As a token of our apology, we have refunded the 77 billion chips in full and will not be removing the 770 million chips we credited earlier.
Please check your gift box for the credit.
I have also attached a screen shot for verification.
Please feel free to let us know if there is anything else we can be of help. Again, we apologize for the inconvenience this has caused.
Kind Regards,
Sr. Director of Customer Support
Final Consumer Response /* (3000, 20, 2015/02/12) */
hi well they did it again to me and alot of other people they took back about 54 billion it is avery sick game they are playing with people on there there let people chips get hack and then they never replace the chips on there fan page you have alot of people with the same complaint I got the pictures to prove it I will be sending them in the hackers that go on that site call rock you poker take are chips and sell them on a site call www.everychips.com that is where my chips are they hack over 20 people that I know and rock you poker did nothing ....the only place you can buy chips to play on rock you poker is rock you poker those are the rules if you check this site out called www.everychips.com you will see they are breaking the law please help people spend real money and they are not doing anything to secure there site or refund the people that lost there chips by replaceing them
Initial Business Response /* (1000, 11, 2016/02/09) */
Hello [redacted],
Thank you for taking the time to write into the Revdex.com in regards to the RockYou controlled game PurePlay.
We understand that you were facing issues with your account in game. After reviewing the incident...
with our Game Team, it appears that all players that were affected by the issue in question have been addressed and received equal compensation. We have gifted you with 900,000 Chips to make up for your loss.
Please do not hesitate to write in with your concerns so that our Support team can handle them accordingly.
Regards,
RockYou Revdex.com
Initial Consumer Rebuttal /* (2000, 13, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)