Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game RockYou Poker.Upon review of your account and reports, we have been receiving reports from you since 2013. 3 representatives in the game has been in constant...
contact and communications with your inquiries regarding chat abuse. As instructed, you can mute any player in the game by using our "Ignore" function as we have explained to you in great detail in our responses to you. Per your responses, you request for a permanent ban. In order to do so, we review each individual player and will take the appropriate action. We cannot ban one player permanently simply based on the opinion of one single other person. Please contact our Support, we will be happy to assist you further once we have more information. For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support
Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience caused. Upon review of your account and reports, we have received your email inquiries and have...
responded to you regarding this issue.Ticket #[redacted]We see that your claim for the items from the chest purchased did not boost your army/troop. The screenshots you provided show that you are expecting the boost to be active while you are attacking. Whereas, the boosts acquired from the chest are used while a player "Defends" and not while "Attack".The acquired items would/will boost your ability in-game while you are defending a Runic Megalith but not while you are attacking another player. (Attached images SS of the boost items description and also the SS provided by your ticket).This appears to be a misunderstanding of the concept of using these acquired boosts. Attached are Boost items description SS, SS from player, and additional images to explain the boost used.For any new issues or questions, please contact us at[redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support
Initial Business Response /* (1000, 16, 2015/07/22) */
Thank you for taking the time to contact the Revdex.com with your concerns about our game and the conduct of other players in Dragons of Atlantic.
We would like to take the time to let you know that no players are exempt from the rules that keep...
your game running smoothly. With this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions.
Thanks for taking the time to let us know about these possible breaches in our Terms of Service. While we may not be able to disclose the action that is taken from these reports as that would breach our Terms of Service and Privacy Policy, please know that we will make sure that this action is handled properly.
If you suspect another player of cheating or otherwise breaching the Terms of Service, please contact our Support Team. Please note that we cannot take any action against a player without solid proof or evidence about their conduct.
Again, we would like to thank you for taking the time to contact us and look forward to future reports from you about any possible breaches in game.
Thank you!
Rockyou
Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.Upon review of your account and reports, we have been receiving email inquiries and have responded to you. Ticket #[redacted]We have escalated...
your report again and the representative has responded to you. Your cash out check will be sent at the earliest possible!Please contact our Support, we will be happy to assist you further once we have more information. For any new issues or questions, please contact us at support.rockyou.com. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support
Initial Business Response /* (1000, 5, 2015/10/19) */
Hi [redacted],
Thanks for writing in.
This issue is for Kingdoms of Camelot: Battle For The North and would need to be handled through Kabam and not Rockyou.
Thank you!
Rockyou support
Initial Consumer Rebuttal /* (2000, 7,...
2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The original complaint was against Kabam, maybe the Revdex.com didn't input the correct data, so I will close this one and open a new one against Kabam Inc.
Initial Business Response /* (1000, 6, 2015/11/12) */
Hi [redacted],
Thank you for writing in and allow us to fully investigate this issue for you.
After research, we found that the prize claim received on 10/29/15 was denied due to missing signed forms.
One of our CS associates will reach...
out to you and help you complete all of the necessary documents in order to fulfill your prize claim.
Thank you again for being a loyal customer and your continued dedication to our games.
Regards,
Rockyou support
Initial Consumer Rebuttal /* (3000, 8, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they,re trustworthyness isn,t something I hold,for this company,they,re response said their cs.would contact me,the message was sent on the 12th..this is the 16th..still no contact..they said some of my claims .didn,t have my signature..I sent 8 claims.they have my signature,on some..they could make a copy of my signature..when a company,makes it hard for their custumer to e mail them,and their messages.can only be found in the trash folders..says something about them not being an up front company.until.I have a check in my hand,that I won,fair and square).will I say this is resolved..thank you Revdex.com.for giving your comsumers a voice..I was lost on what to do to get this company to reply to me..tell pureplay they write me a check for 155 dollars,send it and when I have the check in my hand I will call Revdex.com and tell them it,s been resolved..they have to build the trust,with action,s not just words..
Final Business Response /* (4000, 10, 2015/11/18) */
Hi Mr. [redacted],
Thank you for writing in again.
Due to the strict rules and regulations around prize claim, we have to follow the rules very carefully. We apologize for the inconvenience this has caused.
We conducted another internal audit of your account and a few letters arrived late. We now have all of the information we need to process your claim.
We will process the following winnings:
$10, $10, $25, $20, $15, $25, $25, $25
We will get the prize winnings to you as soon as we can.
Thank you again for being a loyal player and for your continued support.
Regards,
Rockyou support
Final Consumer Response /* (3000, 14, 2015/12/01) */
it,s now nov,27th and still no check.it,s been 15 days since they changed my account to PROCESSED..it takes them over 15 days to send the check?
Hello [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We will make sure that your comment gets represented in the future update. However, we are always looking for ways to improve our game experience and sincerely value the feedback we receive from our community members. Your same communications with Customer Support has been resolved in this ticket: [redacted]We have previously granted a courtesy of 2 Forgemaster Token +22.If you have any questions, please don't hesitate to contact Customer Support here: [redacted]Rest assured that our team will monitor the current situation and is ready to make improvements to the game whenever necessary.Regards,RockYou Revdex.com Support
Initial Business Response /* (1000, 19, 2015/07/22) */
Thank you for taking the time to contact us about your Master Token issues and bringing your concerns to our attention.
After checking your account, we are showing that your issues were previously being handled by one of our Agents. At this...
time, it appears that the Master Token in question has been restored to your account after proper troubleshooting was taken.
In regards to your Archers, we are also showing that the Troops in question were restored after similar steps were taken on your account to check for any issues or problems that may have been present and they were resolved.
As for the reports, we would like to take the time to let you know that no players are exempt from the rules that keep your game running smoothly. With this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions.
Thanks for taking the time to let us know about these possible breaches in our Terms of Service. While we may not be able to disclose the action that is taken from these reports, please know that we will make sure that this action is handled properly.
If you find that you have any further issues or find any other players of this nature, please do not hesitate to write in with your concerns so that we can handle them accordingly.
Again, we would like to thank you for your time and effort in bringing these issues to us.
Thank you!
Rockyou
Initial Consumer Rebuttal /* (2000, 21, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello [redacted], Thank you for taking the time to write in to the [redacted] in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.Upon review of your account, it appears the boss battle tokens you are requesting to be moved are free which have been added to your other accounts. As for the Forgemaster tokens from the Avalon event, it appears you did not win them. There were no anomalies and you have already been granted a courtesy Forgemaster Token +22. We have responded to and closed your current open ticket: [redacted]We also granted you the following as a courtesy: - Boss Battle Tokens x25- Forgemaster Token +21 x2- Forgemaster Token +20 x3If you have any questions, please don't hesitate to contact Customer Support here: [redacted]Regards,RockYou [redacted] Support
Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game The Godfather: Five Families.We apologize for any inconvenience caused. Upon review of your account and reports, we have received your email inquiry and have...
responded to you regarding this issue on [redacted] on this ticket#[redacted]. Your report has been escalated.We apologize to know that you are unhappy with the support offered.
Please note that we awarded you 2 Don's Decree 23 based on the number of troops trained by you as per our data. However, as a one time exception for a dedicated player like you, we have added a 3rd Don's Decree 23 to your account.
Please respond back to the email inquiry you mentioned in your communications if you are still having issues. For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support
Initial Business Response /* (1000, 5, 2015/10/20) */
Hello [redacted],
Thank you for taking the time to write in to the Revdex.com about your concerns with a Dragons of Atlantis Event.
Recently we had an Event that was intended to pay out the 20 Shaman's Chances that were in the Chest...
for second place. The message that originally listed, and later corrected, was for 20 Shaman's Blessings which would have been more than ten times the prize payout for the First Place winner. Luckily, we were able to catch this mistake and we paid out the correct Shaman's Chances that were intended.
The price for 20 Shaman's Blessings would exceed $5,000 at this time, so is not a viable option and would effectively destroy the in game economy of Dragons of Atlantis. Due to this, the balance that is maintained by not paying these items out is far preferable to all players involved in your Worlds.
Thank you for your understanding in this matter and your continued dedication to our games.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont agree with them it is lies.... wording was never changed even after challenge was over, I sure anyone who didnt put in the work would love to see others not get what is promised and the price for said item is not 5k.....is lies not against there pledge they made to you as a company,.... whatever happens now I dont care they continue to lie to us and push the game only to those who pay to play I quit
Final Business Response /* (4000, 9, 2015/11/11) */
Hello again [redacted],
Thank you for your response in regards to the Power Challenge issue in question.
We certainly apologize for any frustration or confusion this Power Challenge may have caused and we regret that you feel this way about the issues that you are facing. We have let the Dragons of Atlantis Game Team know about your concerns and they are diligently working to make sure that this exact issue does not occur again.
If you find that you have any future concerns or questions, please do not hesitate to write in with a new ticket to our excellent Support queue so that we can assist you to the best of our abilities in a timely manner.
Regards,
RockYou Support
Initial Business Response /* (1000, 15, 2015/06/30) */
Thank you for taking the time to write in with customer issues concerning our Boss Battles and the awarding of prizes for these Events.
We have reviewed the customer account and are not showing an active account on World 298 as it was...
recently merged. We are showing that customer account was most active account at this time is the [redacted] account on World 420. Because of this, we checked that account and all accounts registered to customer with the name [redacted]. After reviewing those results, we are showing that the account was awarded all prizes for the Boss Battles around the date in question.
However, as we can certainly understand how frustrating this kind of issue could possibly be, we are awarding customer account with the Master Token +20 that customer have requested on the account [redacted] on Server 420. Please refresh the game to see this item in your inventory.
Thanks for letting us know about customer concerns regarding how this event is being handled. The feedback will lead to improvements and continued betterment of our game.
Thank you!
Rockyou
Initial Consumer Rebuttal /* (3000, 17, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In my the "Desired Resolution" section of my complaint I clearly stated I played Kingdoms of Camelot on Domain 452, not 420 or 298. So RockYou credited someone elses account with the items I should have received. Unbelievable!!
Initial Business Response /* (1000, 8, 2015/11/17) */
Hi Mr. [redacted],
Thank you for writing to us through Revdex.com and allow us to fully investigate this issue for you.
After research, we found that our advertising team has already reached out to you and agreed on a payment. We will be issuing...
the check on 11/17/15 and it will be paid through Sept 2015.
Thank you for your business and for always being a loyal customer!
Regards,
Rockyou support
Initial Consumer Rebuttal /* (3000, 10, 2015/11/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your reply, but your advertising team has only sent payment through Aug 31st. What about September and October's payment?
When will September earnings be paid?
When will October earnings be paid?
Until I get confirmation that PlayHaven will pay all back monies owed, I will NOT cancel this complaint!
Final Business Response /* (4000, 12, 2015/11/24) */
Hi Mr. [redacted],
Thank you for writing in again and allow us to assist you further.
We see an email communication you have with our finance team [redacted] on 11/11/2015 stating that you have agreed to our payment. We have already wired you the amount for August $1900.67 and for September $1585.95.
October 2015 payment will not be available until 45 days after October 31, 2015.
If the above record is not consistent with what you have please let us know and we can correct it.
Thank you!
Rockyou support
Initial Business Response /* (1000, 7, 2015/08/11) */
Hello [redacted],
Thank you for taking the time to reach out to us about your Kingdoms of Camelot Gem rebates for the month of June.
After reviewing your account, it looks like there was a [redacted] of 709 Gems granted to your account on Server [redacted]...
on Wednesday, July 1st 2015 at 4:07 PM PDT. This represents 20% of your total Gem purchases over the month of June on Server [redacted].
As such, we are not showing any issues with the payout for your account on Server [redacted] where the subscription was active during June.
Thank you for taking the time to write in with your issues. If you are facing any other issues with your account, please do not hesitate to write in so we can assist you.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (2000, 9, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]I am rejecting this response because: they said they would send it at the earliest possible time? When? I was told on March 24th I would have my check within two to three weeks.
Sincerely,[redacted]
Hi [redacted],Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.I apologize for the inconvenience caused.The last email we received from you through our Support Site was on Mar 31 03:55...
pm.[redacted]We also do not see any new emails from you through our Game Services or VIP line as well.Upon review of your account, it appears you have not yet processed your Claim form for your $125 reward. I have included some instructions below to walk you through the process of claiming your prizes:1. Click on 'Claim Prizes' located at the top of the game lobby and a drop down menu should appear that allows you to click on 'Claim your prize'. Once you have done so, an Internet Explorer browser window should pop up with a list of all your prizes that you have won.2. Click the green 'Claim Prize' button next to whatever prize that has yet to be claimed.3. Confirm/Edit your information, click the 'Update' button once you are done to bring you to the prize claim affidavit.Unfortunately we do not have phone support. Please review again our Terms and Conditions on how to contact us.[redacted]For any new issues or questions, we did suggest everyone to create a Customer Support ticket through our PurePlay Support Site at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support
Initial Business Response /* (1000, 5, 2015/10/20) */
Hello [redacted],
Thank you for taking the time to write in to the Revdex.com about your concerns with a Dragons of Atlantis Event.
Recently we had an Event that was intended to pay out the 20 Shaman's Chances that were in the Chest...
for second place. The message that originally listed, and later corrected, was for 20 Shaman's Blessings which would have been more than ten times the prize payout for the First Place winner. Luckily, we were able to catch this mistake and we paid out the correct Shaman's Chances that were intended.
The price for 20 Shaman's Blessings would exceed $5,000 at this time, so is not a viable option and would effectively destroy the in game economy of Dragons of Atlantis. Due to this, the balance that is maintained by not paying these items out is far preferable to all players involved in your Worlds.
Thank you for your understanding in this matter and your continued dedication to our games.
Regards,
RockYou Support
Hello [redacted],Thank you for taking the time to write in about your concerns with the RockYou controlled game Kingdoms of Camelot. We can certainly understand how frustrating your concerns can be regarding your account and your Server list.After reviewing your account and the spend totals, we are...
showing that the account you have provided was not the account with Cities on 448 and 415, but rather has only 460 on it. Additionally, we are not showing that the account has been merged in any manner whatsoever.This suggests to us that you have more than one account where you have spent money and have accounts associated with. If you have a chance to write back in to our Support staff with other possible email addresses that may have been associated with your accounts, we will be more than happy to investigate further.Thank you for your continued support of our games.Regards,RockYou Revdex.com
Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game RockYou Poker.Upon review of your account and reports, we have been receiving reports from you since 2013. 3 representatives in the game has been in constant...
contact and communications with your inquiries regarding chat abuse. As instructed, you can mute any player in the game by using our "Ignore" function as we have explained to you in great detail in our responses to you. Per your responses, you request for a permanent ban. In order to do so, we review each individual player and will take the appropriate action. We cannot ban one player permanently simply based on the opinion of one single other person. Please contact our Support, we will be happy to assist you further once we have more information. For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support
Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience caused. Upon review of your account and reports, we have received your email inquiries and have...
responded to you regarding this issue.Ticket #[redacted]We see that your claim for the items from the chest purchased did not boost your army/troop. The screenshots you provided show that you are expecting the boost to be active while you are attacking. Whereas, the boosts acquired from the chest are used while a player "Defends" and not while "Attack".The acquired items would/will boost your ability in-game while you are defending a Runic Megalith but not while you are attacking another player. (Attached images SS of the boost items description and also the SS provided by your ticket).This appears to be a misunderstanding of the concept of using these acquired boosts. Attached are Boost items description SS, SS from player, and additional images to explain the boost used.For any new issues or questions, please contact us at[redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support
Initial Business Response /* (1000, 16, 2015/07/22) */
Thank you for taking the time to contact the Revdex.com with your concerns about our game and the conduct of other players in Dragons of Atlantic.
We would like to take the time to let you know that no players are exempt from the rules that keep...
your game running smoothly. With this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions.
Thanks for taking the time to let us know about these possible breaches in our Terms of Service. While we may not be able to disclose the action that is taken from these reports as that would breach our Terms of Service and Privacy Policy, please know that we will make sure that this action is handled properly.
If you suspect another player of cheating or otherwise breaching the Terms of Service, please contact our Support Team. Please note that we cannot take any action against a player without solid proof or evidence about their conduct.
Again, we would like to thank you for taking the time to contact us and look forward to future reports from you about any possible breaches in game.
Thank you!
Rockyou
Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.Upon review of your account and reports, we have been receiving email inquiries and have responded to you. Ticket #[redacted]We have escalated...
your report again and the representative has responded to you. Your cash out check will be sent at the earliest possible!Please contact our Support, we will be happy to assist you further once we have more information. For any new issues or questions, please contact us at support.rockyou.com. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support
Initial Business Response /* (1000, 5, 2015/10/19) */
Hi [redacted],
Thanks for writing in.
This issue is for Kingdoms of Camelot: Battle For The North and would need to be handled through Kabam and not Rockyou.
Thank you!
Rockyou support
Initial Consumer Rebuttal /* (2000, 7,...
2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The original complaint was against Kabam, maybe the Revdex.com didn't input the correct data, so I will close this one and open a new one against Kabam Inc.
Final Consumer Response /* (2000, 10, 2015/06/09) */
this has been resolved on 6/8/2015 , ty .
Initial Business Response /* (1000, 6, 2015/11/12) */
Hi [redacted],
Thank you for writing in and allow us to fully investigate this issue for you.
After research, we found that the prize claim received on 10/29/15 was denied due to missing signed forms.
One of our CS associates will reach...
out to you and help you complete all of the necessary documents in order to fulfill your prize claim.
Thank you again for being a loyal customer and your continued dedication to our games.
Regards,
Rockyou support
Initial Consumer Rebuttal /* (3000, 8, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they,re trustworthyness isn,t something I hold,for this company,they,re response said their cs.would contact me,the message was sent on the 12th..this is the 16th..still no contact..they said some of my claims .didn,t have my signature..I sent 8 claims.they have my signature,on some..they could make a copy of my signature..when a company,makes it hard for their custumer to e mail them,and their messages.can only be found in the trash folders..says something about them not being an up front company.until.I have a check in my hand,that I won,fair and square).will I say this is resolved..thank you Revdex.com.for giving your comsumers a voice..I was lost on what to do to get this company to reply to me..tell pureplay they write me a check for 155 dollars,send it and when I have the check in my hand I will call Revdex.com and tell them it,s been resolved..they have to build the trust,with action,s not just words..
Final Business Response /* (4000, 10, 2015/11/18) */
Hi Mr. [redacted],
Thank you for writing in again.
Due to the strict rules and regulations around prize claim, we have to follow the rules very carefully. We apologize for the inconvenience this has caused.
We conducted another internal audit of your account and a few letters arrived late. We now have all of the information we need to process your claim.
We will process the following winnings:
$10, $10, $25, $20, $15, $25, $25, $25
We will get the prize winnings to you as soon as we can.
Thank you again for being a loyal player and for your continued support.
Regards,
Rockyou support
Final Consumer Response /* (3000, 14, 2015/12/01) */
it,s now nov,27th and still no check.it,s been 15 days since they changed my account to PROCESSED..it takes them over 15 days to send the check?
Hello [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We will make sure that your comment gets represented in the future update. However, we are always looking for ways to improve our game experience and sincerely value the feedback we receive from our community members. Your same communications with Customer Support has been resolved in this ticket: [redacted]We have previously granted a courtesy of 2 Forgemaster Token +22.If you have any questions, please don't hesitate to contact Customer Support here: [redacted]Rest assured that our team will monitor the current situation and is ready to make improvements to the game whenever necessary.Regards,RockYou Revdex.com Support
Initial Business Response /* (1000, 19, 2015/07/22) */
Thank you for taking the time to contact us about your Master Token issues and bringing your concerns to our attention.
After checking your account, we are showing that your issues were previously being handled by one of our Agents. At this...
time, it appears that the Master Token in question has been restored to your account after proper troubleshooting was taken.
In regards to your Archers, we are also showing that the Troops in question were restored after similar steps were taken on your account to check for any issues or problems that may have been present and they were resolved.
As for the reports, we would like to take the time to let you know that no players are exempt from the rules that keep your game running smoothly. With this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions.
Thanks for taking the time to let us know about these possible breaches in our Terms of Service. While we may not be able to disclose the action that is taken from these reports, please know that we will make sure that this action is handled properly.
If you find that you have any further issues or find any other players of this nature, please do not hesitate to write in with your concerns so that we can handle them accordingly.
Again, we would like to thank you for your time and effort in bringing these issues to us.
Thank you!
Rockyou
Initial Consumer Rebuttal /* (2000, 21, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello [redacted], Thank you for taking the time to write in to the [redacted] in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.Upon review of your account, it appears the boss battle tokens you are requesting to be moved are free which have been added to your other accounts. As for the Forgemaster tokens from the Avalon event, it appears you did not win them. There were no anomalies and you have already been granted a courtesy Forgemaster Token +22. We have responded to and closed your current open ticket: [redacted]We also granted you the following as a courtesy: - Boss Battle Tokens x25- Forgemaster Token +21 x2- Forgemaster Token +20 x3If you have any questions, please don't hesitate to contact Customer Support here: [redacted]Regards,RockYou [redacted] Support
Final Consumer Response /* (2000, 14, 2015/06/02) */
I received my apple laptop on X-XX-XX at 7:46 p.m.
Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game The Godfather: Five Families.We apologize for any inconvenience caused. Upon review of your account and reports, we have received your email inquiry and have...
responded to you regarding this issue on [redacted] on this ticket#[redacted]. Your report has been escalated.We apologize to know that you are unhappy with the support offered.
Please note that we awarded you 2 Don's Decree 23 based on the number of troops trained by you as per our data. However, as a one time exception for a dedicated player like you, we have added a 3rd Don's Decree 23 to your account.
Please respond back to the email inquiry you mentioned in your communications if you are still having issues. For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support
Initial Business Response /* (1000, 5, 2015/10/20) */
Hello [redacted],
Thank you for taking the time to write in to the Revdex.com about your concerns with a Dragons of Atlantis Event.
Recently we had an Event that was intended to pay out the 20 Shaman's Chances that were in the Chest...
for second place. The message that originally listed, and later corrected, was for 20 Shaman's Blessings which would have been more than ten times the prize payout for the First Place winner. Luckily, we were able to catch this mistake and we paid out the correct Shaman's Chances that were intended.
The price for 20 Shaman's Blessings would exceed $5,000 at this time, so is not a viable option and would effectively destroy the in game economy of Dragons of Atlantis. Due to this, the balance that is maintained by not paying these items out is far preferable to all players involved in your Worlds.
Thank you for your understanding in this matter and your continued dedication to our games.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont agree with them it is lies.... wording was never changed even after challenge was over, I sure anyone who didnt put in the work would love to see others not get what is promised and the price for said item is not 5k.....is lies not against there pledge they made to you as a company,.... whatever happens now I dont care they continue to lie to us and push the game only to those who pay to play I quit
Final Business Response /* (4000, 9, 2015/11/11) */
Hello again [redacted],
Thank you for your response in regards to the Power Challenge issue in question.
We certainly apologize for any frustration or confusion this Power Challenge may have caused and we regret that you feel this way about the issues that you are facing. We have let the Dragons of Atlantis Game Team know about your concerns and they are diligently working to make sure that this exact issue does not occur again.
If you find that you have any future concerns or questions, please do not hesitate to write in with a new ticket to our excellent Support queue so that we can assist you to the best of our abilities in a timely manner.
Regards,
RockYou Support
Initial Business Response /* (1000, 15, 2015/06/30) */
Thank you for taking the time to write in with customer issues concerning our Boss Battles and the awarding of prizes for these Events.
We have reviewed the customer account and are not showing an active account on World 298 as it was...
recently merged. We are showing that customer account was most active account at this time is the [redacted] account on World 420. Because of this, we checked that account and all accounts registered to customer with the name [redacted]. After reviewing those results, we are showing that the account was awarded all prizes for the Boss Battles around the date in question.
However, as we can certainly understand how frustrating this kind of issue could possibly be, we are awarding customer account with the Master Token +20 that customer have requested on the account [redacted] on Server 420. Please refresh the game to see this item in your inventory.
Thanks for letting us know about customer concerns regarding how this event is being handled. The feedback will lead to improvements and continued betterment of our game.
Thank you!
Rockyou
Initial Consumer Rebuttal /* (3000, 17, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In my the "Desired Resolution" section of my complaint I clearly stated I played Kingdoms of Camelot on Domain 452, not 420 or 298. So RockYou credited someone elses account with the items I should have received. Unbelievable!!
Initial Business Response /* (1000, 8, 2015/11/17) */
Hi Mr. [redacted],
Thank you for writing to us through Revdex.com and allow us to fully investigate this issue for you.
After research, we found that our advertising team has already reached out to you and agreed on a payment. We will be issuing...
the check on 11/17/15 and it will be paid through Sept 2015.
Thank you for your business and for always being a loyal customer!
Regards,
Rockyou support
Initial Consumer Rebuttal /* (3000, 10, 2015/11/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your reply, but your advertising team has only sent payment through Aug 31st. What about September and October's payment?
When will September earnings be paid?
When will October earnings be paid?
Until I get confirmation that PlayHaven will pay all back monies owed, I will NOT cancel this complaint!
Final Business Response /* (4000, 12, 2015/11/24) */
Hi Mr. [redacted],
Thank you for writing in again and allow us to assist you further.
We see an email communication you have with our finance team [redacted] on 11/11/2015 stating that you have agreed to our payment. We have already wired you the amount for August $1900.67 and for September $1585.95.
October 2015 payment will not be available until 45 days after October 31, 2015.
If the above record is not consistent with what you have please let us know and we can correct it.
Thank you!
Rockyou support
Initial Business Response /* (1000, 7, 2015/08/11) */
Hello [redacted],
Thank you for taking the time to reach out to us about your Kingdoms of Camelot Gem rebates for the month of June.
After reviewing your account, it looks like there was a [redacted] of 709 Gems granted to your account on Server [redacted]...
on Wednesday, July 1st 2015 at 4:07 PM PDT. This represents 20% of your total Gem purchases over the month of June on Server [redacted].
As such, we are not showing any issues with the payout for your account on Server [redacted] where the subscription was active during June.
Thank you for taking the time to write in with your issues. If you are facing any other issues with your account, please do not hesitate to write in so we can assist you.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (2000, 9, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]I am rejecting this response because: they said they would send it at the earliest possible time? When? I was told on March 24th I would have my check within two to three weeks.
Sincerely,[redacted]
Hi [redacted],Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.I apologize for the inconvenience caused.The last email we received from you through our Support Site was on Mar 31 03:55...
pm.[redacted]We also do not see any new emails from you through our Game Services or VIP line as well.Upon review of your account, it appears you have not yet processed your Claim form for your $125 reward. I have included some instructions below to walk you through the process of claiming your prizes:1. Click on 'Claim Prizes' located at the top of the game lobby and a drop down menu should appear that allows you to click on 'Claim your prize'. Once you have done so, an Internet Explorer browser window should pop up with a list of all your prizes that you have won.2. Click the green 'Claim Prize' button next to whatever prize that has yet to be claimed.3. Confirm/Edit your information, click the 'Update' button once you are done to bring you to the prize claim affidavit.Unfortunately we do not have phone support. Please review again our Terms and Conditions on how to contact us.[redacted]For any new issues or questions, we did suggest everyone to create a Customer Support ticket through our PurePlay Support Site at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support
Initial Business Response /* (1000, 5, 2015/10/20) */
Hello [redacted],
Thank you for taking the time to write in to the Revdex.com about your concerns with a Dragons of Atlantis Event.
Recently we had an Event that was intended to pay out the 20 Shaman's Chances that were in the Chest...
for second place. The message that originally listed, and later corrected, was for 20 Shaman's Blessings which would have been more than ten times the prize payout for the First Place winner. Luckily, we were able to catch this mistake and we paid out the correct Shaman's Chances that were intended.
The price for 20 Shaman's Blessings would exceed $5,000 at this time, so is not a viable option and would effectively destroy the in game economy of Dragons of Atlantis. Due to this, the balance that is maintained by not paying these items out is far preferable to all players involved in your Worlds.
Thank you for your understanding in this matter and your continued dedication to our games.
Regards,
RockYou Support
Hello [redacted],Thank you for taking the time to write in about your concerns with the RockYou controlled game Kingdoms of Camelot. We can certainly understand how frustrating your concerns can be regarding your account and your Server list.After reviewing your account and the spend totals, we are...
showing that the account you have provided was not the account with Cities on 448 and 415, but rather has only 460 on it. Additionally, we are not showing that the account has been merged in any manner whatsoever.This suggests to us that you have more than one account where you have spent money and have accounts associated with. If you have a chance to write back in to our Support staff with other possible email addresses that may have been associated with your accounts, we will be more than happy to investigate further.Thank you for your continued support of our games.Regards,RockYou Revdex.com