We are aware that the customer is claiming discrepancy in the mattress size and are investigating the matterWe have scheduled a technician to go and inspect the mattresses in person so as to determine whether or not this is the correct mattress set. If the customer would like to bypass or
expedite this process in any way, we encourage them to send us pictures of the mattress to *** (addressed to *** from Customer Service)Having seen the pictures which had been submitted, I could not get an accurate sense of the mattress discrepancy because the mattress was covered with sheetsIf the customer could send us pictures of the mattress from the footboard's side (so bottom-facing) as well as pictures of the two mattresses' sku numbers, it could help speed up this process greatly.We thank the customer for their time
Unfortunately, the service department could not confirm whether or not the damages had been done during delivery or whether it was like that during the purchase (these are floor model items and as such, they're sold 'as is.' Therefore, we will not be servicing the merchandise
*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because: one I made the claim the same day the deliver dropped off the furniture and ran off so the response is nullSecond have already tried to contact Marlo and they keep giving me the run around so their response is null again.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must
give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The company has still not addressed the dishonestly on part of its employees that lead to this situation I will accept a phone call or email from said person, but will not close said claim until Marlo contacts me as this was promised and has yet to be done I do not believe this company
Regards,
*** ***
The service department has rejected the damaged claim as not being a manufacturing defect (this is after already servicing the issue)Should the customer wish to appeal the service department's decision, the customer may contact Lee Anne A*** at *** *** *** Brandywine, MD ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The information that you provided is Not true Whoever gave that person "my understanding" is wrong and incorrect The fact (and not understanding) is that the order was canceled before you deposited the check, as per stated by your Marlo Representative(s), the next day, The important issue is "Customer Services In Business" Why would you loose, so far $6,over your $ I have a new house and have already went to your competition (*** *** ***, *** Furniture, *** Furniture, etc...) to purchase furniture that you had the first opportunity to keep me as a customer You still have time to correct this small issue Learn from *** Business Retail lessons I have already discuss this situation with my family and friends They can't believe it As they stated, again why a business loose $6,(and counting so far) vs$ Unbelievable!!!
Regards,
*** ***
a
Upon looking over the invoice, we have decided to replace the chaise as part of our customer retention programThe chaise has been placed on order and once it arrives, we will contact *** *** and set up delivery whereby we will exchange the new chaise with the damaged oneWe thank the
customer for his continued patience while we work to resolve this matter and hope this resolution is satisfactory
We are aware that the customer is claiming discrepancy in the mattress size and are investigating the matterWe have scheduled a technician to go and inspect the mattresses in person so as to determine whether or not this is the correct mattress set. If the customer would like to bypass or
expedite this process in any way, we encourage them to send us pictures of the mattress to *** (addressed to *** from Customer Service)Having seen the pictures which had been submitted, I could not get an accurate sense of the mattress discrepancy because the mattress was covered with sheetsIf the customer could send us pictures of the mattress from the footboard's side (so bottom-facing) as well as pictures of the two mattresses' sku numbers, it could help speed up this process greatly.We thank the customer for their time
Unfortunately, the service department could not confirm whether or not the damages had been done during delivery or whether it was like that during the purchase (these are floor model items and as such, they're sold 'as is.' Therefore, we will not be servicing the merchandise
*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because: one I made the claim the same day the deliver dropped off the furniture and ran off so the response is nullSecond have already tried to contact Marlo and they keep giving me the run around so their response is null again.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must
give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The company has still not addressed the dishonestly on part of its employees that lead to this situation I will accept a phone call or email from said person, but will not close said claim until Marlo contacts me as this was promised and has yet to be done I do not believe this company
Regards,
*** ***
The service department has rejected the damaged claim as not being a manufacturing defect (this is after already servicing the issue)Should the customer wish to appeal the service department's decision, the customer may contact Lee Anne A*** at *** *** *** Brandywine, MD ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The information that you provided is Not true Whoever gave that person "my understanding" is wrong and incorrect The fact (and not understanding) is that the order was canceled before you deposited the check, as per stated by your Marlo Representative(s), the next day, The important issue is "Customer Services In Business" Why would you loose, so far $6,over your $ I have a new house and have already went to your competition (*** *** ***, *** Furniture, *** Furniture, etc...) to purchase furniture that you had the first opportunity to keep me as a customer You still have time to correct this small issue Learn from *** Business Retail lessons I have already discuss this situation with my family and friends They can't believe it As they stated, again why a business loose $6,(and counting so far) vs$ Unbelievable!!!
Regards,
*** ***
a
Upon looking over the invoice, we have decided to replace the chaise as part of our customer retention programThe chaise has been placed on order and once it arrives, we will contact *** *** and set up delivery whereby we will exchange the new chaise with the damaged oneWe thank the
customer for his continued patience while we work to resolve this matter and hope this resolution is satisfactory