[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We sincerely apologize for the issues regarding the damagesWe are willing to exchange the dresser, mirror and nightstand for new piecesWhenever the customer is ready, she may contact us so that we can go about exchanging the damaged merchandise
[To assist us in
bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because I do not know where to get the letter. The credit card service has ended, and the customer service phone in back of the credit card is no longer in service In the past six months, Marlo had wasted plenty of my time and energy. I do not want to waste any more time on this issue. Now that Marlo agrees that the money should be refunded to me, they can just send me a check, and the issue will be solved
Regards,
*** **
The customer will absolutely get their refund back - in fullWe're well-aware that the customer is due for a refund, and we've already processed the check through the account officeThe refund process takes some time, howeverThe checks have been sent out and will be at the stores by Wednesday
We apologize for the delay
As per our policy, the customer is entitled to a refund but the refund must take place using the card used during the purchaseIf the customer no longer has this card, then they need to have a letter from their bank stating that the card used during the purchase is no longer in use
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The loveseat is schedule because I had to make separate calls after I was promised I would receive a call which I never didI was on hold for nearly minutes while the latest rep spoke with the delivery department to get my loveseat delivered before ChristmasI need a call from someone who has authority over all this to discuss how we will be compensatedCompany's comment stating we can discuss doesn't guarantee anythingI have been promised a call back by multiple reps so until I actually receive a call from someone who can take care of this and provide it in writing, I will not accept Marlo's response until I can get a hold of someone who can make this right
Regards,
*** ***
We have sent a service technician to look at the furnitureThe technician found that the furniture had no manufacturing defectsThe customer does not have an extended warranty, but that only covers accidental damages such as stains, cuts or scratches
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The complaint was made against the corporation not just the store Thereforethe response is unacceptable
Regards,
*** ***
The furniture has arrived in our warehouseThe customer has been scheduled to receive delivery from our warehouse on 9/We thank the customer for their patience during the wait period
*** *** purchased her merchandise on 4/31/The items were delivered on 5/19/She signed she received all of her merchandise in good conditionShe contacted customer service on 5/13/to report she had a chip on her chairWe allow customers to report damaged merchandise within
hours of having it delivered*** *** is reporting damage almost one year laterUnfortunately, we will not be able to repair her merchandiseShe may call the year protection plan GBS and explain how the damage occurredIf it was an accident caused by the consumer, and the finish has been penetrated, they should cover the repair
Upon sending a technician to inspect the furniture, it was determined that the furniture is not defectiveAs a courtesy, we ordered cushions and will be sending them to the customer once we receive themThis should nullify the issues the customer is experiencing with regards to the sinking
The customer's merchandise was adjusted at the storeThe customer will receive a second delivery for the merchandise that has not yet been delivered yetWe apologize for any inconvenience and thank the customer for his continued patience
Complaint: ***
I am rejecting this response because: I do not agree with your final resolutionThis is a packaging defect that your store should honorThis has been a horrible experience for the money paidAgain, the display did not have any defects and my assumption was I would get the sameYour store sells defective merchandise and customer service in the repair end is extremely rude and in dire need of coachingWord of mouth on my experience will go a long wayGood luck!!
Regards,
*** ***
According to our records, the customer made a purchase and subsequently cancelled four mattress foundations on November The other merchandise the customer purchased before and after November were all deliveredWe have no records that the customer stated they would like to cancelIf there are
any issues with the furniture, the customer can call our customer service line at ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com
Thank you so very much for stepping in on my behalf. I appreciate what you have done to resolve this matter for me in such a short period of time. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Have a great day!!
*** ***
Upon inspecting the pictures that the customer submitted, we found that the issues reported were perceptual and in natureThey were not the result of manufacturing flaws in the product itselfThis is why the customer's initial claim was denied
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is currently accepted.The matter is not resolved untill they inspect the items damaged and matter is resolved.matter is not resolved they have made a promise only.please kkep the matter open until it is resolved
Regards
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We are picking up the dining set from MsJones on 5/and we will be issuing a refund of $and cancelling her finance contract
We sincerely apologize for the issues regarding the damagesWe are willing to exchange the dresser, mirror and nightstand for new piecesWhenever the customer is ready, she may contact us so that we can go about exchanging the damaged merchandise
[To assist us in
bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because I do not know where to get the letter. The credit card service has ended, and the customer service phone in back of the credit card is no longer in service In the past six months, Marlo had wasted plenty of my time and energy. I do not want to waste any more time on this issue. Now that Marlo agrees that the money should be refunded to me, they can just send me a check, and the issue will be solved
Regards,
*** **
The customer will absolutely get their refund back - in fullWe're well-aware that the customer is due for a refund, and we've already processed the check through the account officeThe refund process takes some time, howeverThe checks have been sent out and will be at the stores by Wednesday
We apologize for the delay
As per our policy, the customer is entitled to a refund but the refund must take place using the card used during the purchaseIf the customer no longer has this card, then they need to have a letter from their bank stating that the card used during the purchase is no longer in use
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The loveseat is schedule because I had to make separate calls after I was promised I would receive a call which I never didI was on hold for nearly minutes while the latest rep spoke with the delivery department to get my loveseat delivered before ChristmasI need a call from someone who has authority over all this to discuss how we will be compensatedCompany's comment stating we can discuss doesn't guarantee anythingI have been promised a call back by multiple reps so until I actually receive a call from someone who can take care of this and provide it in writing, I will not accept Marlo's response until I can get a hold of someone who can make this right
Regards,
*** ***
We have sent a service technician to look at the furnitureThe technician found that the furniture had no manufacturing defectsThe customer does not have an extended warranty, but that only covers accidental damages such as stains, cuts or scratches
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The complaint was made against the corporation not just the store Thereforethe response is unacceptable
Regards,
*** ***
The furniture has arrived in our warehouseThe customer has been scheduled to receive delivery from our warehouse on 9/We thank the customer for their patience during the wait period
*** *** purchased her merchandise on 4/31/The items were delivered on 5/19/She signed she received all of her merchandise in good conditionShe contacted customer service on 5/13/to report she had a chip on her chairWe allow customers to report damaged merchandise within
hours of having it delivered*** *** is reporting damage almost one year laterUnfortunately, we will not be able to repair her merchandiseShe may call the year protection plan GBS and explain how the damage occurredIf it was an accident caused by the consumer, and the finish has been penetrated, they should cover the repair
Upon sending a technician to inspect the furniture, it was determined that the furniture is not defectiveAs a courtesy, we ordered cushions and will be sending them to the customer once we receive themThis should nullify the issues the customer is experiencing with regards to the sinking
The customer's merchandise was adjusted at the storeThe customer will receive a second delivery for the merchandise that has not yet been delivered yetWe apologize for any inconvenience and thank the customer for his continued patience
We're looking into crediting the furniture - given the customer's rejection of itOur financing office will be in touch
Complaint: ***
I am rejecting this response because: I do not agree with your final resolutionThis is a packaging defect that your store should honorThis has been a horrible experience for the money paidAgain, the display did not have any defects and my assumption was I would get the sameYour store sells defective merchandise and customer service in the repair end is extremely rude and in dire need of coachingWord of mouth on my experience will go a long wayGood luck!!
Regards,
*** ***
According to our records, the customer made a purchase and subsequently cancelled four mattress foundations on November The other merchandise the customer purchased before and after November were all deliveredWe have no records that the customer stated they would like to cancelIf there are
any issues with the furniture, the customer can call our customer service line at ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com
Thank you so very much for stepping in on my behalf. I appreciate what you have done to resolve this matter for me in such a short period of time. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Have a great day!!
*** ***
Upon inspecting the pictures that the customer submitted, we found that the issues reported were perceptual and in natureThey were not the result of manufacturing flaws in the product itselfThis is why the customer's initial claim was denied
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is currently accepted.The matter is not resolved untill they inspect the items damaged and matter is resolved.matter is not resolved they have made a promise only.please kkep the matter open until it is resolved
Regards
*** ***