The customer has rejected our attempt to repair the furniture, so we offered to exchange it for new merchandiseThe customer has now refused this exchange despite it being their initial requestWe will cancel the merchandise, and we will not charge any cancellation/restocking feesHowever, we will charge as payment for the delivery team that has to go out and pick up the merchandiseIf the customer does not wish to pay this pifee, they can also return the merchandise to the warehouse in Brandywine, MD
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
While we understand the customer's concerns completely, we have consistently tried our absolute best to satisfy the customerNot only have we sent multiple technicians, ordered parts and attempted to service, but we did so even after technicians determined some of the claims were not manufacturing
defectsConsequently, the last of the technician visits came back with the conclusion that the issues were not manufacturing defectsIf there are more manufacturing defects, we will certainly repair/replace when possible (the customer's one year manufacturing warranty does not expire until September 2017)
The customer is scheduled to receive a delivery today, 7/We apologize for the time it took to contact the customer, but we were waiting on the accent chairs to arrive from the manufacturer in early AugustOnce those come in, we will contact the customer and deliver them as wellWe thank the
customer for his continued patience
First I don't have you so nobody and they always going to say something like that to no takecare the the issues that I have with I know there soga is when they deliver they dragged it and they cut with a knife and I don't notice it when they deliver it yes I noticed that after the hours what is an issues so if not willing to fix it I cannot bring it back to the store and return it that's simple there really bad ***
I am rejecting this response because:
Regards,
*** ***
The customer's GBS warranty covers accidental damages that fall outside of the normal, one year manufacturing warrantyIf GBS did not repair the damages the customer called in for, it is likely because they considered the damages to fall outside of what they consider accidentalWhile we apologize
to the customer there is nothing we can do as the furniture is out of its one year manufacturing warranty and other repairs are determined by GBS
If the customer would llike to appeal the final decision made by our office, he can write to the board of directors at:Board of Directors (Lee Anne A***)Cedarville RoadBrandywine, MD
The $fee was accrued after the customer canceled the merchandiseWhen the customer canceled, we informed him that we need business days to produce their checkMy understanding is that by canceling the check, we were penalized $because of the premature nature of the customer's
canceling of a check on a canceled invoiceObviously, we're not going to just randomly charge a customer after he had every right to cancel an invoice as he was within the 72-hour cancellation period
[To assist us in bringing this matter to a close, you must give us a
reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because :I have been waiting on them since April to replace the damaged drawerThey have already sent a guy here with a magic markerThey didn't mention the broken slant for the dresser that held the mirrorthe last time I spoke to their representative I was told I would be receiving a call back the next day and it has been weeksI'm not asking for much All I want is my money worthI refuse to settle for less when I bought what I thought was a Brand new bedroom setThe damage was what their workers did upon delivery and the broken slant was done prior to me receiving my order because tey tried to hide the split with wood glueI just want to be made whole, if you can' do that , give me my money back
Regards,
*** ***
The customers did not qualify for the TV because the two invoices purchased were purchased under two different namesOur promotion only applied to singular invoice ordersWe apologize for any misunderstanding the customer had but hope that our clarification provided some understanding
I was indeed contacted on 10/and an exchange is set up for Saturday 10/I am satisfied with finally getting a response, my rep and I had not gotten anywhere at allI will await the delivery on Saturday, hopefully this will resolve all my issues with Marlo Furniture, since I will not be returning to the store for any future purchases.
*** ***
We apologize to the customer for the issues they're having with the furnitureIt is our intention to fully correct these issuesWe have contacted the customer as of 9/to schedule a time to deliver the furniture that was rejected as well as a time for the technician to service some of the
chipping reported
We understand the issues the customer is having with the merchandiseWe will discuss how to mitigate the issue with the service department and contact the customer once we receive a decision
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ONLY if they exchange the fireplace which Salem said may take 2-weeks. I request the Revdex.com to follow up with me April 1st to confirm that Marlo's Furniture did what they promised to do.
Regards,
*** ***
We understand that the customer has been patiently waiting to receive the rest of his merchandise since he was delivered the initial pieces on 1/Unfortunately, this was a special order item that comes in on a container onlyTherefore, we had to wait quite a long time for the merchandiseWe
expect the final two pieces of furniture to come in on 3/Once they're in the warehouse, we'll certainly let the customer know
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
As we stated in our complaint that the technician told us that the hinge of the left door of the China is bent and that is why it is not closing and he tried to straighten it but he said it will not work well and the China must be changedWhen we talked about the scratches in the buffet he statedthis is not my job and we sent pictures attached to our response last timeWhatever the classification of these defects and as we stated before, we paid for brand new merchandize and we get defected furnitureThe defected furniture must be replaced by new furniture or the store has to take this defected furniture and refund all our money including the warranty of $600. Thank you
Regards,
*** ** ***
We understand that the customer has other concerns outside of the casings issue; however, the service department has deemed those not to be manufacturing defects
The customer has rejected our attempt to repair the furniture, so we offered to exchange it for new merchandiseThe customer has now refused this exchange despite it being their initial requestWe will cancel the merchandise, and we will not charge any cancellation/restocking feesHowever, we will charge as payment for the delivery team that has to go out and pick up the merchandiseIf the customer does not wish to pay this pifee, they can also return the merchandise to the warehouse in Brandywine, MD
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
While we understand the customer's concerns completely, we have consistently tried our absolute best to satisfy the customerNot only have we sent multiple technicians, ordered parts and attempted to service, but we did so even after technicians determined some of the claims were not manufacturing
defectsConsequently, the last of the technician visits came back with the conclusion that the issues were not manufacturing defectsIf there are more manufacturing defects, we will certainly repair/replace when possible (the customer's one year manufacturing warranty does not expire until September 2017)
The customer is scheduled to receive a delivery today, 7/We apologize for the time it took to contact the customer, but we were waiting on the accent chairs to arrive from the manufacturer in early AugustOnce those come in, we will contact the customer and deliver them as wellWe thank the
customer for his continued patience
First I don't have you so nobody and they always going to say something like that to no takecare the the issues that I have with I know there soga is when they deliver they dragged it and they cut with a knife and I don't notice it when they deliver it yes I noticed that after the hours what is an issues so if not willing to fix it I cannot bring it back to the store and return it that's simple there really bad ***
I am rejecting this response because:
Regards,
*** ***
The customer's GBS warranty covers accidental damages that fall outside of the normal, one year manufacturing warrantyIf GBS did not repair the damages the customer called in for, it is likely because they considered the damages to fall outside of what they consider accidentalWhile we apologize
to the customer there is nothing we can do as the furniture is out of its one year manufacturing warranty and other repairs are determined by GBS
If the customer would llike to appeal the final decision made by our office, he can write to the board of directors at:Board of Directors (Lee Anne A***)Cedarville RoadBrandywine, MD
We stand by our prior statement
The $fee was accrued after the customer canceled the merchandiseWhen the customer canceled, we informed him that we need business days to produce their checkMy understanding is that by canceling the check, we were penalized $because of the premature nature of the customer's
canceling of a check on a canceled invoiceObviously, we're not going to just randomly charge a customer after he had every right to cancel an invoice as he was within the 72-hour cancellation period
[To assist us in bringing this matter to a close, you must give us a
reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because :I have been waiting on them since April to replace the damaged drawerThey have already sent a guy here with a magic markerThey didn't mention the broken slant for the dresser that held the mirrorthe last time I spoke to their representative I was told I would be receiving a call back the next day and it has been weeksI'm not asking for much All I want is my money worthI refuse to settle for less when I bought what I thought was a Brand new bedroom setThe damage was what their workers did upon delivery and the broken slant was done prior to me receiving my order because tey tried to hide the split with wood glueI just want to be made whole, if you can' do that , give me my money back
Regards,
*** ***
The customers did not qualify for the TV because the two invoices purchased were purchased under two different namesOur promotion only applied to singular invoice ordersWe apologize for any misunderstanding the customer had but hope that our clarification provided some understanding
I was indeed contacted on 10/and an exchange is set up for Saturday 10/I am satisfied with finally getting a response, my rep and I had not gotten anywhere at allI will await the delivery on Saturday, hopefully this will resolve all my issues with Marlo Furniture, since I will not be returning to the store for any future purchases.
*** ***
We apologize to the customer for the issues they're having with the furnitureIt is our intention to fully correct these issuesWe have contacted the customer as of 9/to schedule a time to deliver the furniture that was rejected as well as a time for the technician to service some of the
chipping reported
We understand the issues the customer is having with the merchandiseWe will discuss how to mitigate the issue with the service department and contact the customer once we receive a decision
We have spoken to the customer and will be refunding $back to their accountWe apologize for any inconvenience this experience has caused
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ONLY if they exchange the fireplace which Salem said may take 2-weeks. I request the Revdex.com to follow up with me April 1st to confirm that Marlo's Furniture did what they promised to do.
Regards,
*** ***
We understand that the customer has been patiently waiting to receive the rest of his merchandise since he was delivered the initial pieces on 1/Unfortunately, this was a special order item that comes in on a container onlyTherefore, we had to wait quite a long time for the merchandiseWe
expect the final two pieces of furniture to come in on 3/Once they're in the warehouse, we'll certainly let the customer know
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
As we stated in our complaint that the technician told us that the hinge of the left door of the China is bent and that is why it is not closing and he tried to straighten it but he said it will not work well and the China must be changedWhen we talked about the scratches in the buffet he statedthis is not my job and we sent pictures attached to our response last timeWhatever the classification of these defects and as we stated before, we paid for brand new merchandize and we get defected furnitureThe defected furniture must be replaced by new furniture or the store has to take this defected furniture and refund all our money including the warranty of $600. Thank you
Regards,
*** ** ***
We understand that the customer has other concerns outside of the casings issue; however, the service department has deemed those not to be manufacturing defects