Rod's Auto Repair

We understand that it's taken quite a while for the merchandise to come in - as we are also waiting on it to come to our warehouse from the manufacturerHowever, special order merchandise typically take up to eight weeks from the time they've been ordered to arriveWhile we make every effort to expedite this process, there's only so much we can do until the manufacturer ships the merchandise to usWe thank the customer for their continued patience and we apologize for the delayThe furniture will arrive soon (scheduled to be delivered to our warehouse on 8/19) and once is does, we will certainly contact the customer to schedule a delivery to their homeShould the merchandise not come until September, we will offer a full refund

We do not understand this complaintThe customer has accepted delivery of all of our furniture, as recently as November Furthermore, there do not appear to be any additional charges outside of what the customer has ordered nor have there been notes indicating that the customer has taken issue with any price discrepancyRather, we've been working very consistently with the customer to provide optimal service and address their concerns with regards to the furnitureIf the customer is confident that there is an issue with pricing or the charges made, then they can contact the store to discuss itHowever, upon searching through the customer's invoices, we find no such discrepancies to exist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I do not want the merchandise any longerI don't want it at all, and I've spoke to Marlo a month ago and they told me I could get a creditI don't understand why it's so difficult to understand Regards, [redacted] ***

The customer's merchandise was adjusted at the storeThe customer will receive a second delivery for the merchandise that has not yet been delivered yetWe apologize for any inconvenience and thank the customer for his continued patience

We've looked into this and as we told the customer, there's no way this is of a different color than the one they saw in the showroomThis particular set only comes in three colors - all of which vary so drastically that there's no way there can be any confusion as to which is whichThe customer received the right colorWe understand that some of this may have been damaged; we are replacing a side of the sectional on 7/

The $fee was accrued after the customer canceled the merchandiseWhen the customer canceled, we informed him that we need business days to produce their checkMy understanding is that by canceling the check, we were penalized $because of the premature nature of the customer's canceling of a check on a canceled invoiceObviously, we're not going to just randomly charge a customer after he had every right to cancel an invoice as he was within the 72-hour cancellation period

We can exchange the loveseat/sofa; however, we will service the tables, per customer service manager

Customer has been scheduled to receive delivery for 11/

We have serviced the damaged items and are waiting on the customer so that we can deliver the repaired merchandiseEverything is 100% up to manufacturing specs

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: He states that he will follow up with the service departmentI'm still waiting on his reply but you asked me to let you know if there wasn't a resolution by April 30th.Jen Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The complaint was made against the corporation not just the store Thereforethe response is unacceptable Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received a mumbled phone call on 8/14/from someone representing the store stating that the part had been in the store and I could come and pick it up after I filed this complaint when I had had enough and you contacted the company No apologies for not getting back to me nor contacting me, nor responding to my emails Since I have been down this road before and went into the store and picked up the part which they said came from a manufacturer and clearly it had not and I told them while in the store that the part they were giving me would not fit and I was asked to try it and see I wiling took the part home (It was damaged and did not fit) I then had to take the damaged part back to the store I was willing when I told them 30minutes after delivery that they had a part still in the truck and I would drive to pick it up and they never responded I was willing and did wait when they told me the part had to come from oversees and would take 6-weeks before it got to the US I was willing to pick up another part on 7/and 7/and as stated when I called several times, sent a email and NO one bothered to respond Trust is now broken and I am NO longer willing! Since I no longer trust them I will NOT ever be stepping foot in Marlow Furniture and do NOT ever want to do business with them again I also feel like I was a victim of FRAUD since I opened a Marlow Furniture store account, I went into a Marlow Furniture store and my bed was delivered by Regency Furniture I was never told once that Marlow Furniture was now Regency Furniture which is a store I have never shopped in nor will I ever shop in since this is how they treat customers I feel Marlow Furniture should be taught a lesson and exposed for deceiving a customer and not doing business in the proper manner after they made mistake This has been going on since march 2015, way too long and way too many stories for me to ever trust them again.I am still requesting a discount of $on the bed for the damaged headboard (cost of the headboard was ($199.99) and $which I paid for delivery and set up.Thanking you in advance!Regards, [redacted]

But we've looked into the furnitureThe customer is having issues with particularities we don't consider to be manufacturing defectsIf this persists, the customer is welcome to contact either services@ [redacted] furniture.biz or appeal to the board of directors atBoard of Directors: Lee Anne A [redacted] ***Brandywine, MD ***

We understand that the customer has other concerns outside of the casings issue; however, the service department has deemed those not to be manufacturing defects

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ONLY if they exchange the fireplace which Salem said may take 2-weeks I request the Revdex.com to follow up with me April 1st to confirm that Marlo's Furniture did what they promised to do Regards, [redacted]

Upon reviewing the pictures, the service department determined that the damages were not consistent with manufacturing defects, but rather, breakageTherefore, the claim was deniedWhile we apologize to the customer about the breakage, there's nothing more we can do outside of charging for repairs since this falls outside of what the manufacturer covers (and therefore, credits us for)

Unfortunately, a technician's report showed that the damage was not a manufacturing defectTherefore, we cannot replace the furniture under the manufacturing guidelines

We understand that the customer has been patiently waiting to receive the rest of his merchandise since he was delivered the initial pieces on 1/Unfortunately, this was a special order item that comes in on a container onlyTherefore, we had to wait quite a long time for the merchandiseWe expect the final two pieces of furniture to come in on 3/Once they're in the warehouse, we'll certainly let the customer know

The table is not reported as damaged; therefore, we opted not to exchange or repair itWe immediately exchanged the cuddler, however, once we found that that was damaged (because the customer notified us of the damages very shortly after delivery)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:(1) I still do not have all of the merchandise ordered and paid for (now January 30, 2018)...still waiting for the Accent Pillow!(2) Marlo Furniture offered to remedy the side chair fabric flaw by informing me that it would be done by a third party, and that Marlo bears "no responsibility or liability for"Regards, [redacted]