Rod's Auto Repair

While we sincerely apologize for the delayed delivery period, we're glad to see that the customer has been able to receive their furnitureWe certainly did not lie, as lying suggests intentional misinformation, which was not the caseWe provided estimated delivery timesNonetheless, we are happy to see that the furniture has been deliveredWe will work to resolve the existing issues with the furniture as well as provide the customer with a $refund after the furniture repairs are conductedWe thank the customer for their continued patience

We are picking up the dining set from MsJones on 5/and we will be issuing a refund of $and cancelling her finance contract

Customer's complaint has been notedAs per our protocol, we repair furniture that's not immediately returned and bring it to manufacturing specificationsIf that's not possible, we exchangeHowever, we understand that the customer claims he received it like thisIn that case, we have notified the general manager to see what we can doOnce we hear back, we'll contact the customer

The service department has rejected the damaged claim as not being a manufacturing defect (this is after already servicing the issue)Should the customer wish to appeal the service department's decision, the customer may contact Lee Anne A [redacted] at [redacted] Brandywine, MD ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: we were just told recently that there was not an actual date yet and that the merchandise was still overseasThis was probably the first honest response we have received Regards, [redacted]

The furniture has arrived in our warehouseThe customer has been scheduled to receive delivery from our warehouse on 9/We thank the customer for their patience during the wait period

Customer's parts have arrivedWe've called the customer and informed them that they're ready

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The company has still not addressed the dishonestly on part of its employees that lead to this situation I will accept a phone call or email from said person, but will not close said claim until Marlo contacts me as this was promised and has yet to be done I do not believe this company Regards, [redacted]

[redacted] [redacted] I am rejecting this response because: Store employee DID NOT give me [redacted] statementThe whole document they gave me was sent to you before.I never got the [redacted] statementRegards, [redacted] **

We usually go by the technician's guidelineIf the technician examined and tested the furniture and then determined that there are no manufacturing issues, then we cannot repair/exchange using the manufacturing warranty

We sincerely apologize for the delayed merchandiseUnfortunately, some of the items were on back order from the manufacturer and therefore have taken longer to arrive than expectedThe customer can reselect if they choose or receive a refund with no cancellation feesIf the customer chooses either, they have to go to the store in person to have them process the new purchase and/or cancellation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The loveseat is schedule because I had to make separate calls after I was promised I would receive a call which I never didI was on hold for nearly minutes while the latest rep spoke with the delivery department to get my loveseat delivered before ChristmasI need a call from someone who has authority over all this to discuss how we will be compensatedCompany's comment stating we can discuss doesn't guarantee anythingI have been promised a call back by multiple reps so until I actually receive a call from someone who can take care of this and provide it in writing, I will not accept Marlo's response until I can get a hold of someone who can make this right Regards, [redacted] ***

Upon inspecting the pictures that the customer submitted, we found that the issues reported were perceptual and in natureThey were not the result of manufacturing flaws in the product itselfThis is why the customer's initial claim was denied

We apologize for any miscommunication that may have occurred during the purchaseThe customer's invoice shows no coffee table on the orderIt could very well be that the sales representative neglected to include that in the orderNonetheless, the customer was certainly not charged for the coffee tableIf the customer is still interested in the coffee table, they're more than welcome to make a separate purchase

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The information that you provided is Not true Whoever gave that person "my understanding" is wrong and incorrect The fact (and not understanding) is that the order was canceled before you deposited the check, as per stated by your Marlo Representative(s), the next day, The important issue is "Customer Services In Business" Why would you loose, so far $6,over your $ I have a new house and have already went to your competition ( [redacted] , [redacted] Furniture, [redacted] Furniture, etc...) to purchase furniture that you had the first opportunity to keep me as a customer You still have time to correct this small issue Learn from [redacted] Business Retail lessons I have already discuss this situation with my family and friends They can't believe it As they stated, again why a business loose $6,(and counting so far) vs$ Unbelievable!!! Regards, [redacted] a

According to the technician's report, the damages reported were from customer usage and not manufacturing defects

The merchandise has been delivered as of 8/We hope the customer found the merchandise to be satisfactory

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Because Marlo refuses refund me my $300- for a table I never requested Regards, [redacted]