Rod's Auto Repair

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I'd like to apologize for the tone of Kyla as well as the Service Manager as well as the indefensible time it took to call the customer backMy understanding is the following:- Customers are supposed to inspect the merchandise before signing that they are in "good condition" and driving home- Customers who do find damage, are allowed to return the merchandiseIn this case, because it was a pick up and not a delivery, the customer must return the item to the warehouse in order to have it inspected/repaired/exchangedIf the customer absolutely cannot return it to the warehouse, the customer can pay a pickup fee so that we can inspect/repair/exchange.The customer has refused to do thisAgain, we'll happily look into the matter if the customer decides to bring this to the warehouse/pay for a pickup, as per protocol

At this point, we're willing to pick up the furniture and provide the customer with a full refundIf the customer would like, he can contact us and we'll promptly cancel the invoice and pick up the rest of the merchandise

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The reason the customer has to pay for a redelivery fee should they choose new merchandise is because the merchandise was not deemed to be damagedTherefore, this reselection prompts new delivery fees

We did not find any damage of the merchandise upon inspectionThis issue has been considered one of customer perception

The GBS warranty covers accidental damages that occur and are reported within days of their occurrenceSpecifically, these damages include stains, scratches or cutsThis warranty is active for five years after purchaseIf the customer does not use the warranty after five years, we can refund for a store credit

customer has been scheduled for 8/6/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:in the bottom of the love seat they pulled of the desk cover and replaced it, but on the sofa they patched over the middle of the couch as the pictures I sent inThere are hole in the seating area under the pillows on the couch where the metal is coming through itI will not agree with what they are saying because I was sending pictures and they said they never got themAgain this couch should have lasted more then a couple of months for what it costedMarlo you are the worst of the worstI wrote on the paper the very day I received the set and I spoke to someone on the phone when they called to make sure no damage was done while bringing it into my houseSomething was wrong with it This furniture was dry riot from the warehouseIt look to me you will not honor the standard that Marlo had in the beginningHoles should not continue to come in the furniture that denotes that something is wrongYou could as lease have someone to come and see what you sold Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find the exchange of the sofa and loveseat with new factory made items at no additional cost to me to be acceptable. I also accept the repair of the two end tables. Thank you. Regards, [redacted]

We apologize for the inconvenienceWe have contacted the customer to schedule an exchange of the damaged piece

We apologize for the ongoing issuesUpon reviewing the pictures the customer submitted we have decided to exchange the sofa for a new one since the stretching (customer refers to as "holes") is irreparableThe loveseat, however, is standard and we found nothing wrong with itThe customer can call us at any time to schedule the exchange for a new sofa

If the customer would llike to appeal the final decision made by our office, he can write to the board of directors at:Board of Directors (Lee Anne A [redacted] )Cedarville RoadBrandywine, MD

The customer's merchandise was inspected and the repairs were made with the cracksThis was before the manufacturing warranty expiredAs of February 2017, the manufacturing warranty has expired

We have been seeking to actively work with this customer and to resolve their concernsUnfortunately, there has been some delay in response due to the holiday seasonHowever,we expect the customer's issues to be fully resolved as soon as possible

Our response is the same as before

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because I do not know where to get the letter The credit card service has ended, and the customer service phone in back of the credit card is no longer in service In the past six months, Marlo had wasted plenty of my time and energy I do not want to waste any more time on this issue Now that Marlo agrees that the money should be refunded to me, they can just send me a check, and the issue will be solved Regards, [redacted] **

The customer's invoice is cancelledThe process takes 3-days to go back onto the cardI am confident that at this point the customer has received a refund

We're aware of the customer's issues with the wallsWe will be in touch with the customer regarding repairs

I just contacted the customer and scheduled a day to exchange the damaged merchandise with new piecesWe apologize for the delay and thank the customer for her patienceWe hope this exchange satisfies the existing issues