Hello [redacted],We apologize that your emails were not responded to promptly. We got behind during the Holidays and apologize for the delay. Your concerns are important to us and we take them seriously.I have attached a UPS call tag to this response and I will send it through our...
support site as well. Please print the UPS call tag, cut it out and place the portion with the bar code on the box containing the defective Ready Grill to be returned. The "Customer Receipt" is for your records to show when you returned the defective Ready Grill. I have entered an order for a replacement New Ready Grill and asked the warehouse to ship this out today. It would be acceptable for you to wait for the New Ready Grill to arrive before you return the defective Grill. This way you can use the new box to return your defective Grill.Once again I apologize for the delay and inconvenience.Best regards,[redacted]Client Care Specialist
Good Afternoon,
A refund was provide in full to this customer on March **, 2014 after receipt of the resent signed non-receipt affidavit. The customer also requested a refund for their overdraft. An email was send on March **, 2014 requesting the customer send a bank copy showing the overdraft fee. To date we not received the bank statement showing the overdraft.
A copy of the refund and email communication with the customer is attached.
Sincerely,
[redacted]
[redacted]
Good Afternoon,
I have attached all the necessary documentation to convey the resolution of this complaint is in the customer hands.
On 2/**/14 an order for the knife bogo and 30 slot block was placed via our website. On 2/**/14 the order was shipped from...
our facility in [redacted]. On 2/**/14 the customer called to say she had cancelled her order and the money was taken from her account. I was unable to find any record of the first noted call. The call on 2/**/14 was documented by our call center. The customer also request a call back from a supervisor. On 2/**/14 our call center supervisor returned the customer's call to left a message informing the customer to refuse the package. According to [redacted] tracking the package was delivered to the customer on 2/**/14.
On 2/**/14 the customer call our call center again about her package. She was informed the package was to be refused or she must return the package. The customer hung up on the call center. To date the package has not been returned to our facility.
On 2/**/14 we received the Revdex.com complaint. On 3/*/14 I emailed the customer informing her that we would need the products return in order to provide a credit. I received no response. On 3/*/14 I tried the customer again. She did reply stating that she never received the order. I responded requesting she sign the attached non-receipt affidavit legally stating she did not receive her order. She replied with an unsigned attachment. I replied asking that she sign the attachment and resend.
I have yet to receive the signed non-receipt affidavit. We would be happy to provide the refund once the document has been signed.
Sincerely,
[redacted]
I had been given a pasta machine as a gift. When I opened it up, I found that the sausage stuffing piece (s) was missing. I have been trying to contact "customer service" (what a joke) since July of this year to simply get that piece sent. Nothing more. All I ever received was generated responses about getting back to me. However, not one rep had contacted me to simply replace a missing piece.
After waiting about 3 months, I tried putting in a new complaint, stating that I would be contacting Revdex.com, attorney general, etc as well, if I still did not hear from a rep for the part. Again....crickets...
It is too bad I had to take this step just to get a missing piece. I am glad, however, I didn't purchase from this company (this was a gift). And after this experience, I never will.
Hello Mr. [redacted],Please accept this communication as our formal response to your allegations of false advertising. The website for the Ronco 25 piece Six Star Knives is clear and precise in the offer. We deny any claim that you have been misled. We advertise 2 sets of 25 knives for the price...
of 1 set with the requirement as specified with an asterisk after the word Free on the banner attached to the picture of the sets in the optional blocks. The 30 slot block and the Ronco Rockers are optional, and not included in the buy one get one free offer. If you scroll down the page you will see exactly what is included in the 25 piece knife set. When you find the asterisk you will find the shipping costs as well as the block information. The 4 piece steak knives are offered for a single payment instead of installments. They are not offered as a buy one get one free. However, to keep you as a satisfied customer, we will send you one each free block you have requested.Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted] I appoligize I did not go back on to your web site to see this letter from Ronco I will call [redacted] Tuesday and talk to her and tell her what I was missing.. I did not get a new E-mail from you and did not realize I was supposed to go on your web site I am sorry I am not very good on the computer Thank you for you time and Patience [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Mr. [redacted], I apologize that we did not answer your support ticket in a timely manner. If you purchased the pasta maker in 2015 and it broke within 3 months, which is what I understand from you, we will replace the pasta maker at no cost. The person that told you we do not have any...
parts for the P400 Pasta Maker is correct. The PM400 was discontinued years ago and we do not have any parts available for that pasta maker. We are currently out of stock of the PM1305 pasta makers (which is our current model). I spoke with the warehouse and sales to find a pasta maker to ship you. Your replacement order is [redacted] and should ship very soon. Your email address has been added to the order and you should receive an email with the tracking number when it ships. I am sorry but we cannot issue a credit for a part you purchased on Ebay. Best Regards, [redacted] Ronco Holdings, Inc Customer Care Director
Hello Ms. [redacted],
I apologize for the delay of receiving your knives.I remember your return since we shipped your knives to a different city
in error. I thought that we had redirected your knives to the correct address
with UPS. When I tracked your package it says signed by [redacted]...
but still the
incorrect city.We have entered a new order [redacted] to ship your knives. We entered your
email address on the order and you should receive an email when your knives
ship.Best regards,[redacted]Ronco Holdings, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Ms. [redacted], I apologize that I didn't respond sooner, I think the original email got lost in my inbox.Ms. [redacted], I can send you UPS call tags to have our product sent back but I cannot send them to pick up at your door. We do not have that service available with UPS. The best...
thing I can do for you, is to issue a full refund and you can do whatever you would like with the knives you ordered.Best regards,[redacted]Customer Care ManagerRonco Holdings, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have sent them a signed copy of the letter with no response. I have emailed him twice since I received the paper, with no response.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted],We apologize for the delay in answering your support ticket number [redacted]. We have been working hand to answer everyone's issues since the holidays. I will be happy to replace your defective dehydrator with a new EZ Store Dehydrator. I have entered order [redacted] for the...
replacement dehydrator. I will put your email address on the order and you should receive an email with the UPS tracking information.Best regards,[redacted] Ronco Client Care Manager
Dear [redacted],We apologize that it has taken so long to address your issue. We have been behind since the holidays. We try to take care of each customer as quickly as we can. I will send a new spit rod assembly for your 4000 rotisserie today. The order [redacted] has been entered and...
released to ship. Your email address is on the order and you should receive UPS tracking information when it ships.Best regards,[redacted]
Hello Mr. [redacted],I have listened to your phone order number [redacted] and looked at our internal order [redacted].You paid for 2 each 25 piece sets of Six Star knives, 2 each 30 slot blocks with discounted shipping, 1 each Ronco Rocker and since you paid with one payment 1 each free...
set of 4 steak knives. You received the discounted shipping for the blocks since you purchased 2 blocks. You were offered the Ronco Rocker and only wanted one but they discounted the shipping on 1 of the 25 piece sets of knives to offset the cost of the Rocker. The total for all this was $167.39.According to the notes on your order, when you spoke with customer service, you received 1 Ronco Rocker and 4 extra steak knives; which is all that was on your order, all that was told you would receive and all you agreed to pay for according to the voice print of your call. I have attached a copy of your receipt and a couple of stills from the infomercial to show the amount of knives in the 25 piece set and that the Rocker which is optional.We would be happy to sell the Ronco Rocker with 4 Steak knives for $24.95 plus $4.90 for the shipping and handling.Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager
Hello [redacted],I checked the tracking for your order and UPS shows that they delivered to your "Rear Door". Please check and see if your order is there. I have also attached a copy of the tracking for your information. If not I will proceed to initiate a trace on your order and reship the spit rod assembly.Best regards,[redacted]
Mr. [redacted],
We apologize for not responding quickly. We did ship the replacement Ronco Rocker and Knife Block on October 16, 2014 via UPS. The UPS tracking number [redacted] shows that it was left at your front door on October 21, 2014 @ 5:39 PM.
Best...
Hello [redacted],We apologize that your emails were not responded to promptly. We got behind during the Holidays and apologize for the delay. Your concerns are important to us and we take them seriously.I have attached a UPS call tag to this response and I will send it through our...
support site as well. Please print the UPS call tag, cut it out and place the portion with the bar code on the box containing the defective Ready Grill to be returned. The "Customer Receipt" is for your records to show when you returned the defective Ready Grill. I have entered an order for a replacement New Ready Grill and asked the warehouse to ship this out today. It would be acceptable for you to wait for the New Ready Grill to arrive before you return the defective Grill. This way you can use the new box to return your defective Grill.Once again I apologize for the delay and inconvenience.Best regards,[redacted]Client Care Specialist
Good Afternoon,
A refund was provide in full to this customer on March **, 2014 after receipt of the resent signed non-receipt affidavit. The customer also requested a refund for their overdraft. An email was send on March **, 2014 requesting the customer send a bank copy showing the overdraft fee. To date we not received the bank statement showing the overdraft.
A copy of the refund and email communication with the customer is attached.
Sincerely,
[redacted]
[redacted]
Good Afternoon,
I have attached all the necessary documentation to convey the resolution of this complaint is in the customer hands.
On 2/**/14 an order for the knife bogo and 30 slot block was placed via our website. On 2/**/14 the order was shipped from...
our facility in [redacted]. On 2/**/14 the customer called to say she had cancelled her order and the money was taken from her account. I was unable to find any record of the first noted call. The call on 2/**/14 was documented by our call center. The customer also request a call back from a supervisor. On 2/**/14 our call center supervisor returned the customer's call to left a message informing the customer to refuse the package. According to [redacted] tracking the package was delivered to the customer on 2/**/14.
On 2/**/14 the customer call our call center again about her package. She was informed the package was to be refused or she must return the package. The customer hung up on the call center. To date the package has not been returned to our facility.
On 2/**/14 we received the Revdex.com complaint. On 3/*/14 I emailed the customer informing her that we would need the products return in order to provide a credit. I received no response. On 3/*/14 I tried the customer again. She did reply stating that she never received the order. I responded requesting she sign the attached non-receipt affidavit legally stating she did not receive her order. She replied with an unsigned attachment. I replied asking that she sign the attachment and resend.
I have yet to receive the signed non-receipt affidavit. We would be happy to provide the refund once the document has been signed.
Sincerely,
[redacted]
I had been given a pasta machine as a gift. When I opened it up, I found that the sausage stuffing piece (s) was missing. I have been trying to contact "customer service" (what a joke) since July of this year to simply get that piece sent. Nothing more. All I ever received was generated responses about getting back to me. However, not one rep had contacted me to simply replace a missing piece.
After waiting about 3 months, I tried putting in a new complaint, stating that I would be contacting Revdex.com, attorney general, etc as well, if I still did not hear from a rep for the part. Again....crickets...
It is too bad I had to take this step just to get a missing piece. I am glad, however, I didn't purchase from this company (this was a gift). And after this experience, I never will.
Hello Mr. [redacted],Please accept this communication as our formal response to your allegations of false advertising. The website for the Ronco 25 piece Six Star Knives is clear and precise in the offer. We deny any claim that you have been misled. We advertise 2 sets of 25 knives for the price...
of 1 set with the requirement as specified with an asterisk after the word Free on the banner attached to the picture of the sets in the optional blocks. The 30 slot block and the Ronco Rockers are optional, and not included in the buy one get one free offer. If you scroll down the page you will see exactly what is included in the 25 piece knife set. When you find the asterisk you will find the shipping costs as well as the block information. The 4 piece steak knives are offered for a single payment instead of installments. They are not offered as a buy one get one free. However, to keep you as a satisfied customer, we will send you one each free block you have requested.Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted] I appoligize I did not go back on to your web site to see this letter from Ronco I will call [redacted] Tuesday and talk to her and tell her what I was missing.. I did not get a new E-mail from you and did not realize I was supposed to go on your web site I am sorry I am not very good on the computer Thank you for you time and Patience [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Mr. [redacted], I apologize that we did not answer your support ticket in a timely manner. If you purchased the pasta maker in 2015 and it broke within 3 months, which is what I understand from you, we will replace the pasta maker at no cost. The person that told you we do not have any...
parts for the P400 Pasta Maker is correct. The PM400 was discontinued years ago and we do not have any parts available for that pasta maker. We are currently out of stock of the PM1305 pasta makers (which is our current model). I spoke with the warehouse and sales to find a pasta maker to ship you. Your replacement order is [redacted] and should ship very soon. Your email address has been added to the order and you should receive an email with the tracking number when it ships. I am sorry but we cannot issue a credit for a part you purchased on Ebay. Best Regards, [redacted] Ronco Holdings, Inc Customer Care Director
Good Afternoon,
Per our previous emails including the tracking number, the replacements arrived on 3/11/14.
Sincerely,
[redacted]
Hello Ms. [redacted],
I apologize for the delay of receiving your knives.I remember your return since we shipped your knives to a different city
in error. I thought that we had redirected your knives to the correct address
with UPS. When I tracked your package it says signed by [redacted]...
but still the
incorrect city.We have entered a new order [redacted] to ship your knives. We entered your
email address on the order and you should receive an email when your knives
ship.Best regards,[redacted]Ronco Holdings, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Ms. [redacted], I apologize that I didn't respond sooner, I think the original email got lost in my inbox.Ms. [redacted], I can send you UPS call tags to have our product sent back but I cannot send them to pick up at your door. We do not have that service available with UPS. The best...
thing I can do for you, is to issue a full refund and you can do whatever you would like with the knives you ordered.Best regards,[redacted]Customer Care ManagerRonco Holdings, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have sent them a signed copy of the letter with no response. I have emailed him twice since I received the paper, with no response.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted],We apologize for the delay in answering your support ticket number [redacted]. We have been working hand to answer everyone's issues since the holidays. I will be happy to replace your defective dehydrator with a new EZ Store Dehydrator. I have entered order [redacted] for the...
replacement dehydrator. I will put your email address on the order and you should receive an email with the UPS tracking information.Best regards,[redacted] Ronco Client Care Manager
Dear [redacted],We apologize that it has taken so long to address your issue. We have been behind since the holidays. We try to take care of each customer as quickly as we can. I will send a new spit rod assembly for your 4000 rotisserie today. The order [redacted] has been entered and...
released to ship. Your email address is on the order and you should receive UPS tracking information when it ships.Best regards,[redacted]
Hello Mr. [redacted],I have listened to your phone order number [redacted] and looked at our internal order [redacted].You paid for 2 each 25 piece sets of Six Star knives, 2 each 30 slot blocks with discounted shipping, 1 each Ronco Rocker and since you paid with one payment 1 each free...
set of 4 steak knives. You received the discounted shipping for the blocks since you purchased 2 blocks. You were offered the Ronco Rocker and only wanted one but they discounted the shipping on 1 of the 25 piece sets of knives to offset the cost of the Rocker. The total for all this was $167.39.According to the notes on your order, when you spoke with customer service, you received 1 Ronco Rocker and 4 extra steak knives; which is all that was on your order, all that was told you would receive and all you agreed to pay for according to the voice print of your call. I have attached a copy of your receipt and a couple of stills from the infomercial to show the amount of knives in the 25 piece set and that the Rocker which is optional.We would be happy to sell the Ronco Rocker with 4 Steak knives for $24.95 plus $4.90 for the shipping and handling.Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager
Hello [redacted],I checked the tracking for your order and UPS shows that they delivered to your "Rear Door". Please check and see if your order is there. I have also attached a copy of the tracking for your information. If not I will proceed to initiate a trace on your order and reship the spit rod assembly.Best regards,[redacted]
Mr. [redacted],
We apologize for not responding quickly. We did ship the replacement Ronco Rocker and Knife Block on October 16, 2014 via UPS. The UPS tracking number [redacted] shows that it was left at your front door on October 21, 2014 @ 5:39 PM.
Best...
regards,
[redacted]
Ronco Client Care Specialist