[redacted]
[redacted]
Fort Collins , CO 80525
Case ID [redacted]
Dear Mr. [redacted],
We apologize for the error on our website.
We have been working to transfer shipping from a warehouse in California to a...
warehouse in Arizona and during the process we had to remove the five pay option. This option was removed from the payment portion but was overlooked by our web designers in the body of the web page.
As you have requested, your order was cancelled and your credit card has not been charged.
I have attached documentation from the new warehouse showing your card has not been charged.
Dear Mr. [redacted], We apologize that it has taken you contacting Revdex.com, 5 phone calls and 4 emails to finally get a response. We are behind answering the customers on the email system and there is no excuse for it taking 5 phone calls. We have a call center that takes the...
initial calls and sends us the escalated calls, like warranties and reships. We received an email from our call center on February 23rd that was sent to one of the Customer Care Specialists. She will be contacting you later today and has been authorized to offer you a replacement EZ Store Dehydrator to replace your 5 tray dehydrator. Best regards, [redacted] Ronco Holdings, Inc. Customer Care Director
I ordered a knife set with the block. But all I received was a block No knifes. The blocked was packed in 3 boxes. I opened a large box then a medium size box. When I opened the medium box, there was another smaller box. Finally opened the small box and saw the block and NO knifes. Then when I called to find out what happened to the knifes, I was told the box weight was 21 lbs and that is the weight for the knifes and block. I told him, you sent me 3 different size boxes packed with the block to make one box. Then said I have to fill out an affidavit. And that will take 2 to 3 weeks to receive it. Sorry company.
Complaint: [redacted]
I am rejecting this response because:I have yet to receive the shipment, so I do not know if what was shipped will be the part that I need. It is supposed to arrive Monday March 2nd so I will be able to give a more honest response after I receive it
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
it would have been nice to include a small token for mw waiting so long. This was a gift to someone
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted],I apologize that it has taken so long to address your warranty. I will be happy to send you the replacement EZ Store Rotisserie. Please let me know which color you had and I will get that shipped as quickly as I can. Please note that shipping to Canada from Texas takes a...
little more than 1 week. Please provide a better zip code the Canadian zip code on this document seems to be incomplete for the order to be shipped. Also, do you have a special ring or notice for your apartment?Best regards,[redacted]
Hello [redacted],Thank you for bringing this to our attention. I will enter an inquiry with UPS for the damaged item. Please keep the packaging and product for 2 weeks in case UPS would like to examine it. If they do not contact you, you may throw it away.I have entered a new order that has shipped UPS and you should have the tracking information for the new shipment (if not here is the tracking number [redacted] expected delivery is March 30, 2015). I actually took this from a new item so the packing material is still intact and it should ship very well. I have included a couple of extra items for your inconvenience.Best regards,[redacted]Ronco Holdings, Inc.[redacted]
Dear Ms. [redacted],
white;">Even though the product was signed for on September 19th the office staff must wait for the paperwork to come from the warehouse to make the refunds. I cannot tell you how many times a customer calls Ronco telling us that they did not receive the product when tracking shows it was delivered. The warehouse receives lots of products each day. They go through the returns approximately once a week. With this being the end of the month there is a cut off of return paperwork to allow for the month end accounting processes. I pushed through your refund without the required paperwork. Your refund was entered into our system on 9/26/16 and approved and sent to your credit card company on 9/27/16. I cannot tell you how long your credit card will take to issue the refund. The authorization code for the refund is: 819983370953359933
Best regards,
Lynn Anderson
Customer Care Director
Hello [redacted],We apologize that your concerns were not addressed in a timely manner. During the holiday season all our resources are stretched past our limits. We are working to cut down the amount of time it takes to get back with our customers. To keep you from having to take the...
rotisserie to UPS for return please just discard as you see fit and we have refunded your original purchase price. The refund must go through our system then through your credit card system but you should receive your refund very soon. I hope one day you will try Ronco again.Best regards, [redacted]Ronco Client Care Manager
My husband saw one of their infomercials & ordered a set of knives during the end of November or first part of December. We received the knives, the cost was over $100, about $120 to be exact, billed to his credit card. I told my husband we did not need the knives & did not want to pay for the unecessary expense. We never even opened the packages, we returned the knives in two separate packages & had to pay a little over $25 shipping costs to return them via post office & have confirmed receipt that they were received & also confirmed verbally. After numerous phone calls made by my husband & promises to credit his account, it is now March & we still have not received credit for the knives. This is totally unacceptable & very bad customer service! It certainly did not take them that long to charge his credit card! My husband has requested the cost of the knives be credited along with shipping costs we were initially charged because of the length of time we have had to wait. They promised to do that too, but has done nothing!!!! My husband does not work on a computer nor does he have an email address, but he asked that I file the complaint with Revdex.com. We in good faith returned their merchandise, & the least they could do is credit our money back!! If I would have known the charge was going to stay on our credit card this long due to inefficiency of this company's crediting procedures & lack of compassion for the customer, I would have at least kept the knives. We are still paying interest on that charge, & we should be compensated for that too!!
Dear Mr. [redacted], You place the order on February 29th and we completed the shipping process on March 2nd when you received your email. The email is generated when we process and close the order. I cannot tell you why there was a two day period before UPS showed the...
tracking. Only UPS can do that it is out of our control. I tracked your package today and you should receive it tomorrow.
Best regards,
[redacted]
Ronco Holdings, Inc.
Customer Care Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Mr. [redacted],We would like to apologize for the extreme delay in shipping your replacements. I have entered an order [redacted]. However, we are currently out of stock of blocks. We expect them delivered within a few weeks. As soon as we have them in inventory I will release your...
order to ship. Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager
Hello [redacted],I have had to do some investigating on your issue. I apologize for the inconvenience this has caused you. Before I go through your orders, I would like to explain some of our procedures. First we are allowed by law to run the credit card up to 5 times for a product....
I understand that you do not like this but for others it works very well for many different reasons. Second our policy is to ship within 4 to 6 weeks. This is to cover temporarily out of stock items or any unforeseen issues. Your orders fall within all policies.I found you had 3 different orders. The first order was placed online and was never shipped and will never ship. The second order was placed with a customer service representative in February. Your credit card had a "Do Not Honor" designation from your credit card company. We do not know why but on the 4th time it was released by your credit card company. I think sometime during the "Do Not Honor" period you had called and our customer service representative told you that the order would not go through. You ordered again from our website thinking that the order would not ship. The order from the website was shipped right away. Due to an electronic anomaly your 2nd order was hung and finally released to ship very shortly after the 3rd order shipped.I understand you only wanted 1 order of the Buy One Get One free and I apologize that this has created some distress for you. I will initiate your refund today. The refund has to go through our system and then it goes to your credit card company and they have to process it. This process takes time and will probably not be finished in just 24 hours. I would like to offer that you keep all four sets of knives for the inconvenience. You can give them as gifts or for family members. Best regards, [redacted]Ronco Customer Care Manager
I previously posted a comment- but want to make an update. After my comment was received I was immediately contacted by Ronco. They apologized for moving their facility/address and requested that I give them my problem over the phone. They immediately replaced both of the broken items and I received them in the mail even before my return box could have reached them. In these times where we feel so helpless going up against corporate to be heard I felt completely validated by this company and that made a BIG difference. Love my Ronco knife block set!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
We purchased the Ronco "Six Star" cutlery set a few years ago. It boasted a lifetime warranty, free replacements if they became dull or broken.
We contacted their company a few days ago, and realized the "lifetime guarantee" was a scam. They asked us to ship the knives to them, pay for the shipping, and include $3 per knife to be replaced.
We bought the set (25 knives) for $75 when it was new....which is $3 per knife.
There is no Lifetime Guarantee/Warranty,...it's a scam. Very disappointed, but not surprised really.
Complaint: [redacted]
I am rejecting this response because:
Ronco was paid twice for the two sets of knives- once lump sum when ordered and then (3) separate $13.33 installments.
Your company is very deceitful and underhanded- I can only imagine how many other customers have been taken advantage of like this.
I am still requesting a refund of $13.33 X 3 for a Total of $39.99.
Regards,
[redacted]
[redacted]
[redacted]
Fort Collins , CO 80525
Case ID [redacted]
Dear Mr. [redacted],
We apologize for the error on our website.
We have been working to transfer shipping from a warehouse in California to a...
warehouse in Arizona and during the process we had to remove the five pay option. This option was removed from the payment portion but was overlooked by our web designers in the body of the web page.
As you have requested, your order was cancelled and your credit card has not been charged.
I have attached documentation from the new warehouse showing your card has not been charged.
Best regards,
[redacted]
Client Care Specialist
Dear Mr. [redacted], We apologize that it has taken you contacting Revdex.com, 5 phone calls and 4 emails to finally get a response. We are behind answering the customers on the email system and there is no excuse for it taking 5 phone calls. We have a call center that takes the...
initial calls and sends us the escalated calls, like warranties and reships. We received an email from our call center on February 23rd that was sent to one of the Customer Care Specialists. She will be contacting you later today and has been authorized to offer you a replacement EZ Store Dehydrator to replace your 5 tray dehydrator. Best regards, [redacted] Ronco Holdings, Inc. Customer Care Director
I ordered a knife set with the block. But all I received was a block No knifes. The blocked was packed in 3 boxes. I opened a large box then a medium size box. When I opened the medium box, there was another smaller box. Finally opened the small box and saw the block and NO knifes. Then when I called to find out what happened to the knifes, I was told the box weight was 21 lbs and that is the weight for the knifes and block. I told him, you sent me 3 different size boxes packed with the block to make one box. Then said I have to fill out an affidavit. And that will take 2 to 3 weeks to receive it. Sorry company.
Complaint: [redacted]
I am rejecting this response because:I have yet to receive the shipment, so I do not know if what was shipped will be the part that I need. It is supposed to arrive Monday March 2nd so I will be able to give a more honest response after I receive it
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
it would have been nice to include a small token for mw waiting so long. This was a gift to someone
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted],I apologize that it has taken so long to address your warranty. I will be happy to send you the replacement EZ Store Rotisserie. Please let me know which color you had and I will get that shipped as quickly as I can. Please note that shipping to Canada from Texas takes a...
little more than 1 week. Please provide a better zip code the Canadian zip code on this document seems to be incomplete for the order to be shipped. Also, do you have a special ring or notice for your apartment?Best regards,[redacted]
Hello [redacted],Thank you for bringing this to our attention. I will enter an inquiry with UPS for the damaged item. Please keep the packaging and product for 2 weeks in case UPS would like to examine it. If they do not contact you, you may throw it away.I have entered a new order that has shipped UPS and you should have the tracking information for the new shipment (if not here is the tracking number [redacted] expected delivery is March 30, 2015). I actually took this from a new item so the packing material is still intact and it should ship very well. I have included a couple of extra items for your inconvenience.Best regards,[redacted]Ronco Holdings, Inc.[redacted]
Dear Ms. [redacted],
white;">Even though the product was signed for on September 19th the office staff must wait for the paperwork to come from the warehouse to make the refunds. I cannot tell you how many times a customer calls Ronco telling us that they did not receive the product when tracking shows it was delivered. The warehouse receives lots of products each day. They go through the returns approximately once a week. With this being the end of the month there is a cut off of return paperwork to allow for the month end accounting processes. I pushed through your refund without the required paperwork. Your refund was entered into our system on 9/26/16 and approved and sent to your credit card company on 9/27/16. I cannot tell you how long your credit card will take to issue the refund. The authorization code for the refund is: 819983370953359933
Best regards,
Lynn Anderson
Customer Care Director
Hello [redacted],We apologize that your concerns were not addressed in a timely manner. During the holiday season all our resources are stretched past our limits. We are working to cut down the amount of time it takes to get back with our customers. To keep you from having to take the...
rotisserie to UPS for return please just discard as you see fit and we have refunded your original purchase price. The refund must go through our system then through your credit card system but you should receive your refund very soon. I hope one day you will try Ronco again.Best regards, [redacted]Ronco Client Care Manager
My husband saw one of their infomercials & ordered a set of knives during the end of November or first part of December. We received the knives, the cost was over $100, about $120 to be exact, billed to his credit card. I told my husband we did not need the knives & did not want to pay for the unecessary expense. We never even opened the packages, we returned the knives in two separate packages & had to pay a little over $25 shipping costs to return them via post office & have confirmed receipt that they were received & also confirmed verbally. After numerous phone calls made by my husband & promises to credit his account, it is now March & we still have not received credit for the knives. This is totally unacceptable & very bad customer service! It certainly did not take them that long to charge his credit card! My husband has requested the cost of the knives be credited along with shipping costs we were initially charged because of the length of time we have had to wait. They promised to do that too, but has done nothing!!!! My husband does not work on a computer nor does he have an email address, but he asked that I file the complaint with Revdex.com. We in good faith returned their merchandise, & the least they could do is credit our money back!! If I would have known the charge was going to stay on our credit card this long due to inefficiency of this company's crediting procedures & lack of compassion for the customer, I would have at least kept the knives. We are still paying interest on that charge, & we should be compensated for that too!!
Dear Mr. [redacted], You place the order on February 29th and we completed the shipping process on March 2nd when you received your email. The email is generated when we process and close the order. I cannot tell you why there was a two day period before UPS showed the...
tracking. Only UPS can do that it is out of our control. I tracked your package today and you should receive it tomorrow.
Best regards,
[redacted]
Ronco Holdings, Inc.
Customer Care Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Mr. [redacted],We would like to apologize for the extreme delay in shipping your replacements. I have entered an order [redacted]. However, we are currently out of stock of blocks. We expect them delivered within a few weeks. As soon as we have them in inventory I will release your...
order to ship. Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager
Hello [redacted],I have had to do some investigating on your issue. I apologize for the inconvenience this has caused you. Before I go through your orders, I would like to explain some of our procedures. First we are allowed by law to run the credit card up to 5 times for a product....
I understand that you do not like this but for others it works very well for many different reasons. Second our policy is to ship within 4 to 6 weeks. This is to cover temporarily out of stock items or any unforeseen issues. Your orders fall within all policies.I found you had 3 different orders. The first order was placed online and was never shipped and will never ship. The second order was placed with a customer service representative in February. Your credit card had a "Do Not Honor" designation from your credit card company. We do not know why but on the 4th time it was released by your credit card company. I think sometime during the "Do Not Honor" period you had called and our customer service representative told you that the order would not go through. You ordered again from our website thinking that the order would not ship. The order from the website was shipped right away. Due to an electronic anomaly your 2nd order was hung and finally released to ship very shortly after the 3rd order shipped.I understand you only wanted 1 order of the Buy One Get One free and I apologize that this has created some distress for you. I will initiate your refund today. The refund has to go through our system and then it goes to your credit card company and they have to process it. This process takes time and will probably not be finished in just 24 hours. I would like to offer that you keep all four sets of knives for the inconvenience. You can give them as gifts or for family members. Best regards, [redacted]Ronco Customer Care Manager
I previously posted a comment- but want to make an update. After my comment was received I was immediately contacted by Ronco. They apologized for moving their facility/address and requested that I give them my problem over the phone. They immediately replaced both of the broken items and I received them in the mail even before my return box could have reached them. In these times where we feel so helpless going up against corporate to be heard I felt completely validated by this company and that made a BIG difference. Love my Ronco knife block set!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
We purchased the Ronco "Six Star" cutlery set a few years ago. It boasted a lifetime warranty, free replacements if they became dull or broken.
We contacted their company a few days ago, and realized the "lifetime guarantee" was a scam. They asked us to ship the knives to them, pay for the shipping, and include $3 per knife to be replaced.
We bought the set (25 knives) for $75 when it was new....which is $3 per knife.
There is no Lifetime Guarantee/Warranty,...it's a scam. Very disappointed, but not surprised really.
Complaint: [redacted]
I am rejecting this response because:
Ronco was paid twice for the two sets of knives- once lump sum when ordered and then (3) separate $13.33 installments.
Your company is very deceitful and underhanded- I can only imagine how many other customers have been taken advantage of like this.
I am still requesting a refund of $13.33 X 3 for a Total of $39.99.
Regards,
[redacted]