Hello Mr. [redacted],
We reviewed this complaint and we saw the notes where you spoke with our customer service representatives. Our normal procedure would be to send you a Non-receipt Affidavit for the items not received by us and not in your possession. Once that is signed we would...
refund the amount in question.
However, under these circumstances we will waive the normal procedure and issue a full refund.
Best regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Good Afternoon,
A refund was provide in full to this customer on March 14, 2014 after receipt of the resent signed non-receipt affidavit. The customer also requested a refund for their overdraft. An email was send on March 18, 2014 requesting the customer send a bank copy showing the overdraft fee. To date we not received the bank statement showing the overdraft.
A copy of the refund and email communication with the customer is attached.
Sincerely,
[redacted] for Ronco
Good Afternoon,
We do apologize for the delay in sending this customer a new base. To date a new base it in route via UPS. Tracking #[redacted]. The customer has been notified via email with the tracking.
Sincerely,
/>
[redacted] for Ronco
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. I will await an email and delivery of my package from the company. Until then I will not be satisfied. The company has stated they sent it to the wrong address twice, whos to say that is factual.
Regards,
[redacted]
Hello Mr. Leclair,During the Holiday Season (September through February) we get behind on our Knife Lifetime Warranties. I took me a while to find your paperwork and I have entered your replacement order. I will release it to ship in just a few days. We apologize for the delay...
fulfilling the warranty knives.Best regards,[redacted]Client Care Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Ms. [redacted],Ronco policy is to refund customers as soon as possible after the
return of the product to our warehouse. We ask customers to allow 4 to 6 weeks
for the refund. Your product was returned to our warehouse on October 14th and a full refund of what you had paid was issued on...
November 2nd. This
date is when we initiate the refund. It must go through our operating system
then it goes to the credit card companies. The entire process takes a few days.
We have no way of knowing what length of time it takes your credit card company
to put it into your account. Your order was on a 3 installment plan and you had
only paid the first installment, therefore, your refund was $104.38.Best regards,[redacted]Ronco Holdings, Inc.[redacted]
Hello [redacted],My computer was out the last half of the week and I was unable to release the order. I have released the order and included the Ronco Rocker and 4 extra steak knives to your replacements. I am sorry for the delay and hope you will like the Ronco Rocker. The UPS tracking number is [redacted] it is shipping today and you should receive an email with the tracking number. You will be able to track your knives once it is in the UPS System.Best regards,
Hello [redacted],I apologize that it has taken so long to take care of your warranty. I have entered and order [redacted] for your replacement strainer. I entered your email address on the order and when it ships you should receive an email with tracking information.Best...
Hello Ms. [redacted],
I apologize for the delay. I noticed all your contact was with the support site emails and not a call to our customer service line. During the holidays we do get behind on the emails. We have also had some changes internally within the customer care department that...
has slowed our response time and of course year-end inventory that shut down our shipping for a little over a week. I will be happy to send you a brand new Pasta maker to the address listed on your complaint. I have entered order number [redacted] it will ship next week from Texas. I have entered your email and you should receive an email when the replacement order ships.
Best regards,
[redacted]
Ronco Holding, Inc.
[redacted]
Complaint: [redacted]
I am rejecting this response because: I am not only asking for a refund for the product because that should be a given since it was sent back and has been delivered. But, I am asking for a refund of $55 because I had to PAY to ship this back after I was told that it wouldn't ship and I couldn't cancel it. This is the entire issue....that I had to pay to ship this back when I tried to cancel from the beginning..I was told I couldn't cancel because the charge was pending and that it wouldn't ship because it was on backorder. Then it shipped the next day. Your customer service said the same thing several times about just dropping off the package at either USPS or Fedex (although they couldn't telll me which place) and neither will accept a package just being "dropped off" after it's delivered. I also have not received a refund for just the contents since your last email. Please refund me entirely for the items in addition to the shipping charge.
Regards,
[redacted]
Hello Ms. [redacted],I can appreciate your apprehension but disagree with the comment
"Who's to say that is factual". I have been very honest with you.
Telling you exactly what we did wrong on your order, which was only sent one
time. This will make the second time and I double checked the address myself.
You should have already received your tracking information from UPS, but if you
have not, I have attached a copy for you here.Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager
Dear Mr. [redacted],
On our website we offer 2 plans for purchasing the knives.
The default plan on the website is the 3 payment plan and the customer must
choose which one they would like. Your order came in as the 3 payment plan. I
have attached a pdf of what that area looks like on our website. If you were
over charged, please submit documentation so that we can correct this issue.
Best regards,
[redacted]
Ronco Holdings, Inc.
Customer Care Director
Hello [redacted],I apologize that it has taken so long to take care of your warranty. We normally ask our customers to call or return the defective unit to the place where they purchased the product; if it is within the return policy of the company they purchased the product. I have...
entered order [redacted] for your replacement of the Model 4000 Black rotisserie. I have put your email address on the order and you should receive an email when it ships with tracking information.Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager
Hello [redacted]I apologize for the extreme delay in sending your parts for your ready grill. We will be happy to send those at no charge. Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Purchased rotiserie, then purchased rib basket with hooks. upon receipt of basket, one hook was missing contacted Ronco, was told hook would b sent out and should receive within 2 weeks, waited 1 month then calledc again, was told Ronco support should have sent it out,was told it was requested again and would receive it in 2 weeks. Have not received it, called agn and was told support would contact me. ask to speak to supervisor none on duty. WHAT HORRIFIC TERRIBLE CUSTOMER SERVICE CANT SEND IT BACK PAST TIME TO RETURN IT. MUST LIVE WITH DEFECTIVE MERCHANDISE. DO NOT BUY FROM THIS COMPANY.HORIBLE CUSTOMER SERVICE
Good Morning,
The missing shears has been shipped to the customer and they have been provided tracking. The shears are scheduled to arrive on Saturday, May 10th.
Best Regards,
[redacted] for Ronco
Hello Mr. [redacted],
We reviewed this complaint and we saw the notes where you spoke with our customer service representatives. Our normal procedure would be to send you a Non-receipt Affidavit for the items not received by us and not in your possession. Once that is signed we would...
refund the amount in question.
However, under these circumstances we will waive the normal procedure and issue a full refund.
Best regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Good Afternoon,
A refund was provide in full to this customer on March 14, 2014 after receipt of the resent signed non-receipt affidavit. The customer also requested a refund for their overdraft. An email was send on March 18, 2014 requesting the customer send a bank copy showing the overdraft fee. To date we not received the bank statement showing the overdraft.
A copy of the refund and email communication with the customer is attached.
Sincerely,
[redacted] for Ronco
Good Afternoon,
We do apologize for the delay in sending this customer a new base. To date a new base it in route via UPS. Tracking #[redacted]. The customer has been notified via email with the tracking.
Sincerely,
/>
[redacted] for Ronco
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. I will await an email and delivery of my package from the company. Until then I will not be satisfied. The company has stated they sent it to the wrong address twice, whos to say that is factual.
Regards,
[redacted]
Hello Mr. Leclair,During the Holiday Season (September through February) we get behind on our Knife Lifetime Warranties. I took me a while to find your paperwork and I have entered your replacement order. I will release it to ship in just a few days. We apologize for the delay...
fulfilling the warranty knives.Best regards,[redacted]Client Care Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Ms. [redacted],Ronco policy is to refund customers as soon as possible after the
return of the product to our warehouse. We ask customers to allow 4 to 6 weeks
for the refund. Your product was returned to our warehouse on October 14th and a full refund of what you had paid was issued on...
November 2nd. This
date is when we initiate the refund. It must go through our operating system
then it goes to the credit card companies. The entire process takes a few days.
We have no way of knowing what length of time it takes your credit card company
to put it into your account. Your order was on a 3 installment plan and you had
only paid the first installment, therefore, your refund was $104.38.Best regards,[redacted]Ronco Holdings, Inc.[redacted]
Hello [redacted],My computer was out the last half of the week and I was unable to release the order. I have released the order and included the Ronco Rocker and 4 extra steak knives to your replacements. I am sorry for the delay and hope you will like the Ronco Rocker. The UPS tracking number is [redacted] it is shipping today and you should receive an email with the tracking number. You will be able to track your knives once it is in the UPS System.Best regards,
Hello [redacted],I apologize that it has taken so long to take care of your warranty. I have entered and order [redacted] for your replacement strainer. I entered your email address on the order and when it ships you should receive an email with tracking information.Best...
regards,[redacted]Ronco Holdings, Inc.[redacted]
Hello Ms. [redacted],
I apologize for the delay. I noticed all your contact was with the support site emails and not a call to our customer service line. During the holidays we do get behind on the emails. We have also had some changes internally within the customer care department that...
has slowed our response time and of course year-end inventory that shut down our shipping for a little over a week. I will be happy to send you a brand new Pasta maker to the address listed on your complaint. I have entered order number [redacted] it will ship next week from Texas. I have entered your email and you should receive an email when the replacement order ships.
Best regards,
[redacted]
Ronco Holding, Inc.
[redacted]
Complaint: [redacted]
I am rejecting this response because: I am not only asking for a refund for the product because that should be a given since it was sent back and has been delivered. But, I am asking for a refund of $55 because I had to PAY to ship this back after I was told that it wouldn't ship and I couldn't cancel it. This is the entire issue....that I had to pay to ship this back when I tried to cancel from the beginning..I was told I couldn't cancel because the charge was pending and that it wouldn't ship because it was on backorder. Then it shipped the next day. Your customer service said the same thing several times about just dropping off the package at either USPS or Fedex (although they couldn't telll me which place) and neither will accept a package just being "dropped off" after it's delivered. I also have not received a refund for just the contents since your last email. Please refund me entirely for the items in addition to the shipping charge.
Regards,
[redacted]
Hello Ms. [redacted],I can appreciate your apprehension but disagree with the comment
"Who's to say that is factual". I have been very honest with you.
Telling you exactly what we did wrong on your order, which was only sent one
time. This will make the second time and I double checked the address myself.
You should have already received your tracking information from UPS, but if you
have not, I have attached a copy for you here.Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager
Dear Mr. [redacted],
On our website we offer 2 plans for purchasing the knives.
The default plan on the website is the 3 payment plan and the customer must
choose which one they would like. Your order came in as the 3 payment plan. I
have attached a pdf of what that area looks like on our website. If you were
over charged, please submit documentation so that we can correct this issue.
Best regards,
[redacted]
Ronco Holdings, Inc.
Customer Care Director
Hello [redacted],I apologize that it has taken so long to take care of your warranty. We normally ask our customers to call or return the defective unit to the place where they purchased the product; if it is within the return policy of the company they purchased the product. I have...
entered order [redacted] for your replacement of the Model 4000 Black rotisserie. I have put your email address on the order and you should receive an email when it ships with tracking information.Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager
Hello [redacted]I apologize for the extreme delay in sending your parts for your ready grill. We will be happy to send those at no charge. Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. [redacted], We apologize for the inconvenience and accounting has issue another check that...
was mailed on Monday, January 16th. You should have it very soon. Best regards, [redacted] Ronco Customer Care Director
Purchased rotiserie, then purchased rib basket with hooks. upon receipt of basket, one hook was missing contacted Ronco, was told hook would b sent out and should receive within 2 weeks, waited 1 month then calledc again, was told Ronco support should have sent it out,was told it was requested again and would receive it in 2 weeks. Have not received it, called agn and was told support would contact me. ask to speak to supervisor none on duty. WHAT HORRIFIC TERRIBLE CUSTOMER SERVICE CANT SEND IT BACK PAST TIME TO RETURN IT. MUST LIVE WITH DEFECTIVE MERCHANDISE. DO NOT BUY FROM THIS COMPANY.HORIBLE CUSTOMER SERVICE
Good Morning,
The missing shears has been shipped to the customer and they have been provided tracking. The shears are scheduled to arrive on Saturday, May 10th.
Best Regards,
[redacted] for Ronco