Hello Mr [redacted] , I apologize for the delay of my responseI have reviewed the audio of your callThe representative told you several times that the free Ronco Rocker was not available through the call center only through the website, that the offers were differentShe did say that she would send an email asking for us to honor the free Rocker for your orderWe never received that requestYour desired resolution is to receive two Rocker KnivesThis is not the offer on the websiteThe website offers a single knife with the discounted shipping on one set of knivesSo we can keep you as a satisfied customer I will be happy to send you a single Ronco Rocker to the address listed on your complaintPlease let me know if this is acceptable and I will get this shipped out as quickly as I canBest regards, [redacted] Ronco Holdings, Inc [redacted]
Hello Mr***, I apologize that we did not answer your support ticket in a timely mannerIf you purchased the pasta maker in and it broke within months, which is what I understand from you, we will replace the pasta maker at no costThe person that told you we do not have any parts for the PPasta Maker is correctThe PMwas discontinued years ago and we do not have any parts available for that pasta makerWe are currently out of stock of the PMpasta makers (which is our current model)I spoke with the warehouse and sales to find a pasta maker to ship youYour replacement order is [redacted] and should ship very soonYour email address has been added to the order and you should receive an email with the tracking number when it shipsI am sorry but we cannot issue a credit for a part you purchased on EbayBest Regards, [redacted] Ronco Holdings, Inc Customer Care Director
Dear Ms [redacted] , white;">Even though the product was signed for on September 19th the office staff must wait for the paperwork to come from the warehouse to make the refundsI cannot tell you how many times a customer calls Ronco telling us that they did not receive the product when tracking shows it was deliveredThe warehouse receives lots of products each dayThey go through the returns approximately once a weekWith this being the end of the month there is a cut off of return paperwork to allow for the month end accounting processesI pushed through your refund without the required paperworkYour refund was entered into our system on 9/26/and approved and sent to your credit card company on 9/27/I cannot tell you how long your credit card will take to issue the refundThe authorization code for the refund is: Best regards, Lynn Anderson Customer Care Director
Hello Mr [redacted] ,We would like to apologize for the extreme delay in shipping your replacementsI have entered an order [redacted] However, we are currently out of stock of blocksWe expect them delivered within a few weeksAs soon as we have them in inventory I will release your order to ship Best regards, [redacted] Ronco Holdings, Inc.Customer Care Manager
Dear [redacted] ,We apologize that it has taken so long to address your issueWe have been behind since the holidaysWe try to take care of each customer as quickly as we canI will send a new spit rod assembly for your rotisserie todayThe order [redacted] has been entered and released to shipYour email address is on the order and you should receive UPS tracking information when it ships.Best regards, [redacted]
Hello [redacted] ,We apologize that your emails were not responded to promptlyWe got behind during the Holidays and apologize for the delayYour concerns are important to us and we take them seriously.I have attached a UPS call tag to this response and I will send it through our support site as wellPlease print the UPS call tag, cut it out and place the portion with the bar code on the box containing the defective Ready Grill to be returnedThe "Customer Receipt" is for your records to show when you returned the defective Ready GrillI have entered an order for a replacement New Ready Grill and asked the warehouse to ship this out todayIt would be acceptable for you to wait for the New Ready Grill to arrive before you return the defective GrillThis way you can use the new box to return your defective Grill.Once again I apologize for the delay and inconvenience.Best regards, [redacted] Client Care Specialist
From: [redacted] [ [redacted] ] Sent: Tuesday, March 10, 2:PMTo: infoSubject: Ronco Holdings My name is [redacted] and I Have a complaint against Ronco Holdings # [redacted] They did reimburse my credit account 1/of my shipping but they only sent me 1/of my order and I am still waiting for the other half to be mailed to meI thought it was odd that I only got half of my order so I called the post office to check and see if maybe they only gave me one package and they said they didn't have another package for me The post office also told me it was commom for companies to ship more than one package at a time so I patiently waited giving them the benefit of the doubt Is there any way you could help me get the other half of my order ? I have been waiting for this order since December 4, Thank you in advance for any help you can give me
Hello [redacted] ,We apologize for the delay in answering your support ticket number ***We have been working hand to answer everyone's issues since the holidaysI will be happy to replace your defective dehydrator with a new EZ Store DehydratorI have entered order [redacted] for the replacement dehydratorI will put your email address on the order and you should receive an email with the UPS tracking information.Best regards, [redacted] Ronco Client Care Manager
Good Afternoon, A refund was provide in full to this customer on March **, after receipt of the resent signed non-receipt affidavit The customer also requested a refund for their overdraft An email was send on March **, requesting the customer send a bank copy showing the overdraft fee To date we not received the bank statement showing the overdraft A copy of the refund and email communication with the customer is attached Sincerely, [redacted] ***
Hello [redacted] ,I apologize that you only received 1/your orderWe issued a full reship of your order and from the weight on the tracking information I can tell you only received 1/your orderBut that does not tell me exactly what you are missingWill you please tell me exactly what you are missing so that I can have it shipped again?Once again I apologize for the shipping error.Best regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I appoligize I did not go back on to your web site to see this letter from Ronco I will call [redacted] Tuesday and talk to her and tell her what I was missing I did not get a new E-mail from you and did not realize I was supposed to go on your web site I am sorry I am not very good on the computer Thank you for you time and Patience [redacted]
We purchased the Ronco "Six Star" cutlery set a few years agoIt boasted a lifetime warranty, free replacements if they became dull or broken We contacted their company a few days ago, and realized the "lifetime guarantee" was a scamThey asked us to ship the knives to them, pay for the shipping, and include $per knife to be replaced We bought the set (knives) for $when it was new....which is $per knife There is no Lifetime Guarantee/Warranty,...it's a scamVery disappointed, but not surprised really
Dear [redacted] ,I apologize that your order was never received, especially since it was a Christmas gift for your childrenI have initiated the reship of your orderI will personally keep an eye on the order to make sure it arrives at your addressDue to the inconvenience you have experienced trying to give these to your children I will issue a refund for $which is half the shipping cost of your orderI hope this is acceptable for you and your family.Best regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to wait and see if the replacement knifes are sent to me as stated in the email before I close out my complaint It appears on the surface that my problem is solved, the proof is in the shipment I'm also impressed at the Revdex.com's ability to resolve this matter quickly Thank you kindly I appreciate it Regards, [redacted]
Hello Mr***,I have listened to your phone order number [redacted] and looked at our internal order [redacted] .You paid for each piece sets of Six Star knives, each slot blocks with discounted shipping, each Ronco Rocker and since you paid with one payment each free set of steak knivesYou received the discounted shipping for the blocks since you purchased blocksYou were offered the Ronco Rocker and only wanted one but they discounted the shipping on of the piece sets of knives to offset the cost of the RockerThe total for all this was $167.39.According to the notes on your order, when you spoke with customer service, you received Ronco Rocker and extra steak knives; which is all that was on your order, all that was told you would receive and all you agreed to pay for according to the voice print of your callI have attached a copy of your receipt and a couple of stills from the infomercial to show the amount of knives in the piece set and that the Rocker which is optional.We would be happy to sell the Ronco Rocker with Steak knives for $plus $for the shipping and handling.Best regards, [redacted] Ronco Holdings, Inc.Customer Care Manager
Complaint: [redacted] I am rejecting this response because:I have sent them a signed copy of the letter with no responseI have emailed him twice since I received the paper, with no response Regards, [redacted] ***
[redacted] Fort Collins , CO Case ID [redacted] Dear Mr [redacted] , We apologize for the error on our website We have been working to transfer shipping from a warehouse in California to a warehouse in Arizona and during the process we had to remove the five pay optionThis option was removed from the payment portion but was overlooked by our web designers in the body of the web page As you have requested, your order was cancelled and your credit card has not been charged I have attached documentation from the new warehouse showing your card has not been charged Best regards, [redacted] Client Care Specialist
Hello Ms***, I apologize for the delayI noticed all your contact was with the support site emails and not a call to our customer service lineDuring the holidays we do get behind on the emailsWe have also had some changes internally within the customer care department that has slowed our response time and of course year-end inventory that shut down our shipping for a little over a weekI will be happy to send you a brand new Pasta maker to the address listed on your complaintI have entered order number [redacted] it will ship next week from TexasI have entered your email and you should receive an email when the replacement order ships Best regards, [redacted] Ronco Holding, Inc [redacted]
I ordered a knife set with the blockBut all I received was a block No knifesThe blocked was packed in boxesI opened a large box then a medium size boxWhen I opened the medium box, there was another smaller boxFinally opened the small box and saw the block and NO knifes Then when I called to find out what happened to the knifes, I was told the box weight was lbs and that is the weight for the knifes and blockI told him, you sent me different size boxes packed with the block to make one boxThen said I have to fill out an affidavit And that will take to weeks to receive itSorry company
Dear Mr***, We apologize for the inconvenience and accounting has issue another check that was mailed on Monday, January 16thYou should have it very soon Best regards, [redacted] Ronco Customer Care Director
Hello Mr [redacted] , I apologize for the delay of my responseI have reviewed the audio of your callThe representative told you several times that the free Ronco Rocker was not available through the call center only through the website, that the offers were differentShe did say that she would send an email asking for us to honor the free Rocker for your orderWe never received that requestYour desired resolution is to receive two Rocker KnivesThis is not the offer on the websiteThe website offers a single knife with the discounted shipping on one set of knivesSo we can keep you as a satisfied customer I will be happy to send you a single Ronco Rocker to the address listed on your complaintPlease let me know if this is acceptable and I will get this shipped out as quickly as I canBest regards, [redacted] Ronco Holdings, Inc [redacted]
Hello Mr***, I apologize that we did not answer your support ticket in a timely mannerIf you purchased the pasta maker in and it broke within months, which is what I understand from you, we will replace the pasta maker at no costThe person that told you we do not have any parts for the PPasta Maker is correctThe PMwas discontinued years ago and we do not have any parts available for that pasta makerWe are currently out of stock of the PMpasta makers (which is our current model)I spoke with the warehouse and sales to find a pasta maker to ship youYour replacement order is [redacted] and should ship very soonYour email address has been added to the order and you should receive an email with the tracking number when it shipsI am sorry but we cannot issue a credit for a part you purchased on EbayBest Regards, [redacted] Ronco Holdings, Inc Customer Care Director
Dear Ms [redacted] , white;">Even though the product was signed for on September 19th the office staff must wait for the paperwork to come from the warehouse to make the refundsI cannot tell you how many times a customer calls Ronco telling us that they did not receive the product when tracking shows it was deliveredThe warehouse receives lots of products each dayThey go through the returns approximately once a weekWith this being the end of the month there is a cut off of return paperwork to allow for the month end accounting processesI pushed through your refund without the required paperworkYour refund was entered into our system on 9/26/and approved and sent to your credit card company on 9/27/I cannot tell you how long your credit card will take to issue the refundThe authorization code for the refund is: Best regards, Lynn Anderson Customer Care Director
Hello Mr [redacted] ,We would like to apologize for the extreme delay in shipping your replacementsI have entered an order [redacted] However, we are currently out of stock of blocksWe expect them delivered within a few weeksAs soon as we have them in inventory I will release your order to ship Best regards, [redacted] Ronco Holdings, Inc.Customer Care Manager
Dear [redacted] ,We apologize that it has taken so long to address your issueWe have been behind since the holidaysWe try to take care of each customer as quickly as we canI will send a new spit rod assembly for your rotisserie todayThe order [redacted] has been entered and released to shipYour email address is on the order and you should receive UPS tracking information when it ships.Best regards, [redacted]
Hello [redacted] ,We apologize that your emails were not responded to promptlyWe got behind during the Holidays and apologize for the delayYour concerns are important to us and we take them seriously.I have attached a UPS call tag to this response and I will send it through our support site as wellPlease print the UPS call tag, cut it out and place the portion with the bar code on the box containing the defective Ready Grill to be returnedThe "Customer Receipt" is for your records to show when you returned the defective Ready GrillI have entered an order for a replacement New Ready Grill and asked the warehouse to ship this out todayIt would be acceptable for you to wait for the New Ready Grill to arrive before you return the defective GrillThis way you can use the new box to return your defective Grill.Once again I apologize for the delay and inconvenience.Best regards, [redacted] Client Care Specialist
From: [redacted] [ [redacted] ] Sent: Tuesday, March 10, 2:PMTo: infoSubject: Ronco Holdings My name is [redacted] and I Have a complaint against Ronco Holdings # [redacted] They did reimburse my credit account 1/of my shipping but they only sent me 1/of my order and I am still waiting for the other half to be mailed to meI thought it was odd that I only got half of my order so I called the post office to check and see if maybe they only gave me one package and they said they didn't have another package for me The post office also told me it was commom for companies to ship more than one package at a time so I patiently waited giving them the benefit of the doubt Is there any way you could help me get the other half of my order ? I have been waiting for this order since December 4, Thank you in advance for any help you can give me
Hello [redacted] ,We apologize for the delay in answering your support ticket number ***We have been working hand to answer everyone's issues since the holidaysI will be happy to replace your defective dehydrator with a new EZ Store DehydratorI have entered order [redacted] for the replacement dehydratorI will put your email address on the order and you should receive an email with the UPS tracking information.Best regards, [redacted] Ronco Client Care Manager
Good Afternoon, A refund was provide in full to this customer on March **, after receipt of the resent signed non-receipt affidavit The customer also requested a refund for their overdraft An email was send on March **, requesting the customer send a bank copy showing the overdraft fee To date we not received the bank statement showing the overdraft A copy of the refund and email communication with the customer is attached Sincerely, [redacted] ***
Hello [redacted] ,I apologize that you only received 1/your orderWe issued a full reship of your order and from the weight on the tracking information I can tell you only received 1/your orderBut that does not tell me exactly what you are missingWill you please tell me exactly what you are missing so that I can have it shipped again?Once again I apologize for the shipping error.Best regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I appoligize I did not go back on to your web site to see this letter from Ronco I will call [redacted] Tuesday and talk to her and tell her what I was missing I did not get a new E-mail from you and did not realize I was supposed to go on your web site I am sorry I am not very good on the computer Thank you for you time and Patience [redacted]
We purchased the Ronco "Six Star" cutlery set a few years agoIt boasted a lifetime warranty, free replacements if they became dull or broken We contacted their company a few days ago, and realized the "lifetime guarantee" was a scamThey asked us to ship the knives to them, pay for the shipping, and include $per knife to be replaced We bought the set (knives) for $when it was new....which is $per knife There is no Lifetime Guarantee/Warranty,...it's a scamVery disappointed, but not surprised really
Dear [redacted] ,I apologize that your order was never received, especially since it was a Christmas gift for your childrenI have initiated the reship of your orderI will personally keep an eye on the order to make sure it arrives at your addressDue to the inconvenience you have experienced trying to give these to your children I will issue a refund for $which is half the shipping cost of your orderI hope this is acceptable for you and your family.Best regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to wait and see if the replacement knifes are sent to me as stated in the email before I close out my complaint It appears on the surface that my problem is solved, the proof is in the shipment I'm also impressed at the Revdex.com's ability to resolve this matter quickly Thank you kindly I appreciate it Regards, [redacted]
Hello Mr***,I have listened to your phone order number [redacted] and looked at our internal order [redacted] .You paid for each piece sets of Six Star knives, each slot blocks with discounted shipping, each Ronco Rocker and since you paid with one payment each free set of steak knivesYou received the discounted shipping for the blocks since you purchased blocksYou were offered the Ronco Rocker and only wanted one but they discounted the shipping on of the piece sets of knives to offset the cost of the RockerThe total for all this was $167.39.According to the notes on your order, when you spoke with customer service, you received Ronco Rocker and extra steak knives; which is all that was on your order, all that was told you would receive and all you agreed to pay for according to the voice print of your callI have attached a copy of your receipt and a couple of stills from the infomercial to show the amount of knives in the piece set and that the Rocker which is optional.We would be happy to sell the Ronco Rocker with Steak knives for $plus $for the shipping and handling.Best regards, [redacted] Ronco Holdings, Inc.Customer Care Manager
Complaint: [redacted] I am rejecting this response because:I have sent them a signed copy of the letter with no responseI have emailed him twice since I received the paper, with no response Regards, [redacted] ***
[redacted] Fort Collins , CO Case ID [redacted] Dear Mr [redacted] , We apologize for the error on our website We have been working to transfer shipping from a warehouse in California to a warehouse in Arizona and during the process we had to remove the five pay optionThis option was removed from the payment portion but was overlooked by our web designers in the body of the web page As you have requested, your order was cancelled and your credit card has not been charged I have attached documentation from the new warehouse showing your card has not been charged Best regards, [redacted] Client Care Specialist
Hello Ms***, I apologize for the delayI noticed all your contact was with the support site emails and not a call to our customer service lineDuring the holidays we do get behind on the emailsWe have also had some changes internally within the customer care department that has slowed our response time and of course year-end inventory that shut down our shipping for a little over a weekI will be happy to send you a brand new Pasta maker to the address listed on your complaintI have entered order number [redacted] it will ship next week from TexasI have entered your email and you should receive an email when the replacement order ships Best regards, [redacted] Ronco Holding, Inc [redacted]
I ordered a knife set with the blockBut all I received was a block No knifesThe blocked was packed in boxesI opened a large box then a medium size boxWhen I opened the medium box, there was another smaller boxFinally opened the small box and saw the block and NO knifes Then when I called to find out what happened to the knifes, I was told the box weight was lbs and that is the weight for the knifes and blockI told him, you sent me different size boxes packed with the block to make one boxThen said I have to fill out an affidavit And that will take to weeks to receive itSorry company
Dear Mr***, We apologize for the inconvenience and accounting has issue another check that was mailed on Monday, January 16thYou should have it very soon Best regards, [redacted] Ronco Customer Care Director