Hello [redacted] ,I apologize that it has taken so long to take care of your warrantyI have entered and order [redacted] for your replacement strainerI entered your email address on the order and when it ships you should receive an email with tracking information.Best regards, [redacted] Ronco Holdings, Inc[redacted]
Hello Mr [redacted] , We reviewed this complaint and we saw the notes where you spoke with our customer service representativesOur procedure would be to send you a Non-receipt Affidavit for the items not received by us and not in your possessionOnce that is signed we would refund the amount in question However, under these circumstances we will waive the procedure and issue a full refund Best regards,
Dear Mr [redacted] , On our website we offer plans for purchasing the knives The default plan on the website is the payment plan and the customer must choose which one they would likeYour order came in as the payment planI have attached a pdf of what that area looks like on our websiteIf you were over charged, please submit documentation so that we can correct this issue Best regards, [redacted] Ronco Holdings, Inc Customer Care Director
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello Mr***,Please accept this communication as our formal response to your allegations of advertisingThe website for the Ronco piece Six Star Knives is clear and precise in the offerWe deny any claim that you have been misledWe advertise sets of knives for the price of set with the requirement as specified with an asterisk after the word Free on the banner attached to the picture of the sets in the optional blocksThe slot block and the Ronco Rockers are optional, and not included in the buy one get one free offerIf you scroll down the page you will see exactly what is included in the piece knife setWhen you find the asterisk you will find the shipping costs as well as the block informationThe piece steak knives are offered for a single payment instead of installmentsThey are not offered as a buy one get one freeHowever, to keep you as a satisfied customer, we will send you one each free block you have requested.Best regards, [redacted] Ronco Holdings, Inc.Customer Care Manager
Good Afternoon, A refund was provide in full to this customer on March 14, after receipt of the resent signed non-receipt affidavit The customer also requested a refund for their overdraft An email was send on March 18, requesting the customer send a bank copy showing the overdraft fee To date we not received the bank statement showing the overdraft A copy of the refund and email communication with the customer is attached Sincerely, [redacted] for Ronco
Complaint: [redacted] I am rejecting this response because: Ronco was paid twice for the two sets of knives- once lump sum when ordered and then (3) separate $installments Your company is very deceitful and underhanded- I can only imagine how many other customers have been taken advantage of like this I am still requesting a refund of $X for a Total of $ Regards, [redacted]
Hello [redacted] ,I have had to do some investigating on your issueI apologize for the inconvenience this has caused youBefore I go through your orders, I would like to explain some of our proceduresFirst we are allowed by law to run the credit card up to times for a product I understand that you do not like this but for others it works very well for many different reasonsSecond our policy is to ship within to weeksThis is to cover temporarily out of stock items or any unforeseen issuesYour orders fall within all policies.I found you had different ordersThe first order was placed online and was never shipped and will never shipThe second order was placed with a customer service representative in FebruaryYour credit card had a "Do Not Honor" designation from your credit card companyWe do not know why but on the 4th time it was released by your credit card companyI think sometime during the "Do Not Honor" period you had called and our customer service representative told you that the order would not go throughYou ordered again from our website thinking that the order would not shipThe order from the website was shipped right awayDue to an electronic anomaly your 2nd order was hung and finally released to ship very shortly after the 3rd order shipped.I understand you only wanted order of the Buy One Get One free and I apologize that this has created some distress for youI will initiate your refund todayThe refund has to go through our system and then it goes to your credit card company and they have to process itThis process takes time and will probably not be finished in just hoursI would like to offer that you keep all four sets of knives for the inconvenienceYou can give them as gifts or for family membersBest regards, [redacted] Ronco Customer Care Manager
Hello Ms [redacted] , I apologize for the delay of receiving your knives.I remember your return since we shipped your knives to a different city in errorI thought that we had redirected your knives to the correct address with UPSWhen I tracked your package it says signed by [redacted] but still the incorrect city.We have entered a new order [redacted] to ship your knivesWe entered your email address on the order and you should receive an email when your knives ship.Best regards, [redacted] Ronco Holdings, Inc
Hello [redacted] ,I apologize that it has taken so long to take care of your warrantyWe normally ask our customers to call or return the defective unit to the place where they purchased the product; if it is within the return policy of the company they purchased the productI have entered order [redacted] for your replacement of the Model Black rotisserieI have put your email address on the order and you should receive an email when it ships with tracking information.Best regards, [redacted] Ronco Holdings, Inc.Customer Care Manager
Good Morning, The missing shears has been shipped to the customer and they have been provided tracking The shears are scheduled to arrive on Saturday, May 10th Best Regards, [redacted] for Ronco
Purchased rotiserie, then purchased rib basket with hooksupon receipt of basket, one hook was missing contacted Ronco, was told hook would b sent out and should receive within weeks, waited month then calledc again, was told Ronco support should have sent it out,was told it was requested again and would receive it in weeksHave not received it, called agn and was told support would contact meask to speak to supervisor none on dutyWHAT HORRIFIC TERRIBLE CUSTOMER SERVICE CANT SEND IT BACK PAST TIME TO RETURN ITMUST LIVE WITH DEFECTIVE MERCHANDISEDO NOT BUY FROM THIS COMPANY.HORIBLE CUSTOMER SERVICE
Hello Ms***,Ronco policy is to refund customers as soon as possible after the return of the product to our warehouseWe ask customers to allow to weeks for the refundYour product was returned to our warehouse on October 14th and a full refund of what you had paid was issued on November 2ndThis date is when we initiate the refundIt must go through our operating system then it goes to the credit card companiesThe entire process takes a few days We have no way of knowing what length of time it takes your credit card company to put it into your accountYour order was on a installment plan and you had only paid the first installment, therefore, your refund was $104.38.Best regards, [redacted] Ronco Holdings, Inc[redacted]
Hello Ms [redacted] , We apologize for the delay responding to your emailsWe do recommend our customers returning to the stores or place they purchased their productsWe should also know that they have a limited return policyWe entered order [redacted] for a new replacement of the Veg-O-MaticThe UPS tracking number is [redacted] and shows to be delivered Friday, April 22, Best regards, [redacted] Ronco Holdings, IncCustomer Care Director
Complaint: [redacted] I am rejecting this response because:The item was received damaged Was this item shipped with insurance? Perhaps a claim can be initiatedRegards, [redacted]
My husband saw one of their infomercials & ordered a set of knives during the end of November or first part of DecemberWe received the knives, the cost was over $100, about $to be exact, billed to his credit card I told my husband we did not need the knives & did not want to pay for the unecessary expenseWe never even opened the packages, we returned the knives in two separate packages & had to pay a little over $ shipping costs to return them via post office & have confirmed receipt that they were received & also confirmed verbally After numerous phone calls made by my husband & promises to credit his account, it is now March & we still have not received credit for the knives This is totally unacceptable & very bad customer service! It certainly did not take them that long to charge his credit card! My husband has requested the cost of the knives be credited along with shipping costs we were initially charged because of the length of time we have had to wait They promised to do that too, but has done nothing!!!! My husband does not work on a computer nor does he have an email address, but he asked that I file the complaint with Revdex.comWe in good faith returned their merchandise, & the least they could do is credit our money back!! If I would have known the charge was going to stay on our credit card this long due to inefficiency of this company's crediting procedures & lack of compassion for the customer, I would have at least kept the knivesWe are still paying interest on that charge, & we should be compensated for that too!!
Complaint: [redacted] I am rejecting this response because: I am not only asking for a refund for the product because that should be a given since it was sent back and has been deliveredBut, I am asking for a refund of $because I had to PAY to ship this back after I was told that it wouldn't ship and I couldn't cancel itThis is the entire issue....that I had to pay to ship this back when I tried to cancel from the beginning..I was told I couldn't cancel because the charge was pending and that it wouldn't ship because it was on backorderThen it shipped the next dayYour customer service said the same thing several times about just dropping off the package at either USPS or Fedex (although they couldn't telll me which place) and neither will accept a package just being "dropped off" after it's deliveredI also have not received a refund for just the contents since your last emailPlease refund me entirely for the items in addition to the shipping charge Regards, [redacted] ***
Dear Mr [redacted] , You place the order on February 29th and we completed the shipping process on March 2nd when you received your emailThe email is generated when we process and close the orderI cannot tell you why there was a two day period before UPS showed the trackingOnly UPS can do that it is out of our controlI tracked your package today and you should receive it tomorrow Best regards, [redacted] Ronco Holdings, IncCustomer Care Director
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello [redacted] ,I apologize that it has taken so long to take care of your warrantyI have entered and order [redacted] for your replacement strainerI entered your email address on the order and when it ships you should receive an email with tracking information.Best regards, [redacted] Ronco Holdings, Inc[redacted]
Hello Mr [redacted] , We reviewed this complaint and we saw the notes where you spoke with our customer service representativesOur procedure would be to send you a Non-receipt Affidavit for the items not received by us and not in your possessionOnce that is signed we would refund the amount in question However, under these circumstances we will waive the procedure and issue a full refund Best regards,
Dear Mr [redacted] , On our website we offer plans for purchasing the knives The default plan on the website is the payment plan and the customer must choose which one they would likeYour order came in as the payment planI have attached a pdf of what that area looks like on our websiteIf you were over charged, please submit documentation so that we can correct this issue Best regards, [redacted] Ronco Holdings, Inc Customer Care Director
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello Mr***,Please accept this communication as our formal response to your allegations of advertisingThe website for the Ronco piece Six Star Knives is clear and precise in the offerWe deny any claim that you have been misledWe advertise sets of knives for the price of set with the requirement as specified with an asterisk after the word Free on the banner attached to the picture of the sets in the optional blocksThe slot block and the Ronco Rockers are optional, and not included in the buy one get one free offerIf you scroll down the page you will see exactly what is included in the piece knife setWhen you find the asterisk you will find the shipping costs as well as the block informationThe piece steak knives are offered for a single payment instead of installmentsThey are not offered as a buy one get one freeHowever, to keep you as a satisfied customer, we will send you one each free block you have requested.Best regards, [redacted] Ronco Holdings, Inc.Customer Care Manager
Good Afternoon, A refund was provide in full to this customer on March 14, after receipt of the resent signed non-receipt affidavit The customer also requested a refund for their overdraft An email was send on March 18, requesting the customer send a bank copy showing the overdraft fee To date we not received the bank statement showing the overdraft A copy of the refund and email communication with the customer is attached Sincerely, [redacted] for Ronco
Complaint: [redacted] I am rejecting this response because: Ronco was paid twice for the two sets of knives- once lump sum when ordered and then (3) separate $installments Your company is very deceitful and underhanded- I can only imagine how many other customers have been taken advantage of like this I am still requesting a refund of $X for a Total of $ Regards, [redacted]
Hello [redacted] ,I have had to do some investigating on your issueI apologize for the inconvenience this has caused youBefore I go through your orders, I would like to explain some of our proceduresFirst we are allowed by law to run the credit card up to times for a product I understand that you do not like this but for others it works very well for many different reasonsSecond our policy is to ship within to weeksThis is to cover temporarily out of stock items or any unforeseen issuesYour orders fall within all policies.I found you had different ordersThe first order was placed online and was never shipped and will never shipThe second order was placed with a customer service representative in FebruaryYour credit card had a "Do Not Honor" designation from your credit card companyWe do not know why but on the 4th time it was released by your credit card companyI think sometime during the "Do Not Honor" period you had called and our customer service representative told you that the order would not go throughYou ordered again from our website thinking that the order would not shipThe order from the website was shipped right awayDue to an electronic anomaly your 2nd order was hung and finally released to ship very shortly after the 3rd order shipped.I understand you only wanted order of the Buy One Get One free and I apologize that this has created some distress for youI will initiate your refund todayThe refund has to go through our system and then it goes to your credit card company and they have to process itThis process takes time and will probably not be finished in just hoursI would like to offer that you keep all four sets of knives for the inconvenienceYou can give them as gifts or for family membersBest regards, [redacted] Ronco Customer Care Manager
Hello Ms [redacted] , I apologize for the delay of receiving your knives.I remember your return since we shipped your knives to a different city in errorI thought that we had redirected your knives to the correct address with UPSWhen I tracked your package it says signed by [redacted] but still the incorrect city.We have entered a new order [redacted] to ship your knivesWe entered your email address on the order and you should receive an email when your knives ship.Best regards, [redacted] Ronco Holdings, Inc
Hello [redacted] ,I apologize that it has taken so long to take care of your warrantyWe normally ask our customers to call or return the defective unit to the place where they purchased the product; if it is within the return policy of the company they purchased the productI have entered order [redacted] for your replacement of the Model Black rotisserieI have put your email address on the order and you should receive an email when it ships with tracking information.Best regards, [redacted] Ronco Holdings, Inc.Customer Care Manager
Good Morning, The missing shears has been shipped to the customer and they have been provided tracking The shears are scheduled to arrive on Saturday, May 10th Best Regards, [redacted] for Ronco
Purchased rotiserie, then purchased rib basket with hooksupon receipt of basket, one hook was missing contacted Ronco, was told hook would b sent out and should receive within weeks, waited month then calledc again, was told Ronco support should have sent it out,was told it was requested again and would receive it in weeksHave not received it, called agn and was told support would contact meask to speak to supervisor none on dutyWHAT HORRIFIC TERRIBLE CUSTOMER SERVICE CANT SEND IT BACK PAST TIME TO RETURN ITMUST LIVE WITH DEFECTIVE MERCHANDISEDO NOT BUY FROM THIS COMPANY.HORIBLE CUSTOMER SERVICE
Hello Ms***,Ronco policy is to refund customers as soon as possible after the return of the product to our warehouseWe ask customers to allow to weeks for the refundYour product was returned to our warehouse on October 14th and a full refund of what you had paid was issued on November 2ndThis date is when we initiate the refundIt must go through our operating system then it goes to the credit card companiesThe entire process takes a few days We have no way of knowing what length of time it takes your credit card company to put it into your accountYour order was on a installment plan and you had only paid the first installment, therefore, your refund was $104.38.Best regards, [redacted] Ronco Holdings, Inc[redacted]
Good Afternoon, Per our previous emails including the tracking number, the replacements arrived on 3/11/ Sincerely, [redacted] ***
Hello Ms [redacted] , We apologize for the delay responding to your emailsWe do recommend our customers returning to the stores or place they purchased their productsWe should also know that they have a limited return policyWe entered order [redacted] for a new replacement of the Veg-O-MaticThe UPS tracking number is [redacted] and shows to be delivered Friday, April 22, Best regards, [redacted] Ronco Holdings, IncCustomer Care Director
Complaint: [redacted] I am rejecting this response because:The item was received damaged Was this item shipped with insurance? Perhaps a claim can be initiatedRegards, [redacted]
My husband saw one of their infomercials & ordered a set of knives during the end of November or first part of DecemberWe received the knives, the cost was over $100, about $to be exact, billed to his credit card I told my husband we did not need the knives & did not want to pay for the unecessary expenseWe never even opened the packages, we returned the knives in two separate packages & had to pay a little over $ shipping costs to return them via post office & have confirmed receipt that they were received & also confirmed verbally After numerous phone calls made by my husband & promises to credit his account, it is now March & we still have not received credit for the knives This is totally unacceptable & very bad customer service! It certainly did not take them that long to charge his credit card! My husband has requested the cost of the knives be credited along with shipping costs we were initially charged because of the length of time we have had to wait They promised to do that too, but has done nothing!!!! My husband does not work on a computer nor does he have an email address, but he asked that I file the complaint with Revdex.comWe in good faith returned their merchandise, & the least they could do is credit our money back!! If I would have known the charge was going to stay on our credit card this long due to inefficiency of this company's crediting procedures & lack of compassion for the customer, I would have at least kept the knivesWe are still paying interest on that charge, & we should be compensated for that too!!
Complaint: [redacted] I am rejecting this response because: I am not only asking for a refund for the product because that should be a given since it was sent back and has been deliveredBut, I am asking for a refund of $because I had to PAY to ship this back after I was told that it wouldn't ship and I couldn't cancel itThis is the entire issue....that I had to pay to ship this back when I tried to cancel from the beginning..I was told I couldn't cancel because the charge was pending and that it wouldn't ship because it was on backorderThen it shipped the next dayYour customer service said the same thing several times about just dropping off the package at either USPS or Fedex (although they couldn't telll me which place) and neither will accept a package just being "dropped off" after it's deliveredI also have not received a refund for just the contents since your last emailPlease refund me entirely for the items in addition to the shipping charge Regards, [redacted] ***
Dear Mr [redacted] , You place the order on February 29th and we completed the shipping process on March 2nd when you received your emailThe email is generated when we process and close the orderI cannot tell you why there was a two day period before UPS showed the trackingOnly UPS can do that it is out of our controlI tracked your package today and you should receive it tomorrow Best regards, [redacted] Ronco Holdings, IncCustomer Care Director
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]