Complaint: [redacted] I am rejecting this response because:I have yet to receive the shipment, so I do not know if what was shipped will be the part that I need It is supposed to arrive Monday March 2nd so I will be able to give a more honest response after I receive it Regards, [redacted]
Hello [redacted] ,I apologize for the delay of your warranty part and will send it right awayI have the address from your orderI am not sure if you need anything thing elseI could not see the attachment with the desired settlement request.Please respond and I will make it right.Best regards, [redacted] Ronco Holdings, IncCustomer Care Manager
Dear Mr [redacted] , We apologize that it has taken you contacting Revdex.com, phone calls and emails to finally get a responseWe are behind answering the customers on the email system and there is no excuse for it taking phone callsWe have a call center that takes the initial calls and sends us the escalated calls, like warranties and reshipsWe received an email from our call center on February 23rd that was sent to one of the Customer Care SpecialistsShe will be contacting you later today and has been authorized to offer you a replacement EZ Store Dehydrator to replace your tray dehydratorBest regards, [redacted] Ronco Holdings, IncCustomer Care Director
Hello [redacted] ,My computer was out the last half of the week and I was unable to release the orderI have released the order and included the Ronco Rocker and extra steak knives to your replacementsI am sorry for the delay and hope you will like the Ronco RockerThe UPS tracking number is [redacted] it is shipping today and you should receive an email with the tracking numberYou will be able to track your knives once it is in the UPS System.Best regards,
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I have yet to receive the shipment, so I do not know if what was shipped will be the part that I need It is supposed to arrive Monday March 2nd so I will be able to give a more honest response after I receive it Regards, [redacted]
Hello [redacted] ,I apologize for the delay of your warranty part and will send it right awayI have the address from your orderI am not sure if you need anything thing elseI could not see the attachment with the desired settlement request.Please respond and I will make it right.Best regards, [redacted] Ronco Holdings, IncCustomer Care Manager
Dear Mr [redacted] , We apologize that it has taken you contacting Revdex.com, phone calls and emails to finally get a responseWe are behind answering the customers on the email system and there is no excuse for it taking phone callsWe have a call center that takes the initial calls and sends us the escalated calls, like warranties and reshipsWe received an email from our call center on February 23rd that was sent to one of the Customer Care SpecialistsShe will be contacting you later today and has been authorized to offer you a replacement EZ Store Dehydrator to replace your tray dehydratorBest regards, [redacted] Ronco Holdings, IncCustomer Care Director
Hello [redacted] ,My computer was out the last half of the week and I was unable to release the orderI have released the order and included the Ronco Rocker and extra steak knives to your replacementsI am sorry for the delay and hope you will like the Ronco RockerThe UPS tracking number is [redacted] it is shipping today and you should receive an email with the tracking numberYou will be able to track your knives once it is in the UPS System.Best regards,
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]