Rooms To Go

Product delivered to residence on Jan 2018; white styrofoam everywhere; minor damage to house; left w/o finishing one bed - no notice given
Store # *** Order Number XXXXXXXOrdered on December for January Delivery dateFurniture delivered at approximately pm on JanuaryWorkers arrived and began to deliver productNoticed one of the beds were not in a box and had damageI called and notified the service and was directed to call customer service; they stated they would give me a 10% discount or I could return the productI wanted to wait until everything was done before making a decisionThe workers left in a hurry and wanted me to immediately sign a documentAfter they left I walked around the home and noticed white styrofoam everywhere around the house - including all over the furniture in addition to garbage outside of our door and our carpet was soaked with their wet shoesIn addition there was minor damage to the walls, and a destroyed wire door sto

damaged dressers and now the bed has brokenWe have not been able to enjoy the furniture that we bought, not finances, BOUGHT outright
We bought our furniture before easter, it was delivered with several little dings but we overlooked thatThen the dresser began to peel and then just bustedNow our bed is also bustedNot fair

Hello..I have purchased a very expensive bed at Rooms to Go, we received it less than a week agoWe had a King bed and went to a QueenThe bed we were interested in did not have the Queen bed dimensions, it was several inches smaller in length and width, we were not advised of this prior to purchasingThe bed is so much smaller especially with the differenceAfter sleeping on it, I have a back acheI tried the bed for several nights and still have back painWe wanted to return the bed and get our down payment back but they would not let us, they wanted to give us another bedThey would not give us our refund after many calls and truthfully we do not want to deal with them againAlso, my husband has seizures and due to this extra stress, he has been very sick
Product_Or_Service: QN BLUE MAX PS, QN MOTION ESSENTIAL
Order_Number: XXXXXXXX
Account_Number: SEXXXXXXX

I was not told there was no returnI purchased worth of furniturethe Bunkie boards were not comfortable I was told I could not return the
order#XXXXXXXX,XXXXXXXX X-I ordered enough furniture to fill a town houseduring the visit, I was never told that any of it could not be returned,after sleeping on the beds in question, I realized I needed box springs instead of the Bunkie boards the employed recommended, to save money.I called to ask how to return the boards, I was told the was a no return at rooms to goI have never dealt with a store that you could not return an item, If I had been told a no return policy existed a rooms to go, I would have gone to another store.I have purchased bedroom furniture for my granddaughter in college,in virginia,I was never told of the no return policy

We had furniture from rooms to go we paid in november we told then we need delivery in December drivers came with broken drawers broken dining table n
And table with missing parts when they told me to call costumer service I called they talk to drivers they said I will receive missing part within 3-days when I received it technician came and left he said this is not the part he need it when we call costumer service they were so rude and I ask them to refund my money because they didn't know when they will have missing part or replace table if they can send me new table or just take this one away they took my number to call me back but never call me back I am so upset with this incomplete furniture laying in my garage

When I told sales person I was buying mattress from Macy's he said he had a "better" mattress than a Stearns&foster@ a deal
WEST PALM BEACH OKEECHOBEE BLVD LOCATION ROOMS TO GO ARE A BUNCH OF LIARS!! I was told by sales person # XXXXXX ON FEBRUARY 7, 2016after purchasing a couch, love seat, end tables, lamps, king bed, night stands, armoire, chest, mirror, kitchen table, chairs and a bench that if I had any issues or problems with anything I purchased I could have it picked up and returned (I'd be responsible for delivery fee)! I told the salesperson I'd be purchasing the mattress and box spring from Macy's and he went on and on about a mattress he had on sale that was better than a Stearns&foster and cheaper than what I'd spend at Macy's and assured me if I didn't like it that I could call him directly and he'd take care of it A week later the whole story is completely different and salesman#XXXXXX is never availableSO AFTER A FEW WEEKS OF HIM NEVER CONVENIENTLY AVA

we bought a recliner sit back on December of which they offer a warranty of yearsyears later the back of the recliner seem to be loose ,I call customer service and they said we don't have warranty for that ,, the ONLY thing the warranty covers is spillsreally if I will only knew that before we got all the other stuff and we bought the warranty on it but is fine I will never go back to buy anything from them anymore

In July (5th) Rooms to go cashed my check for $for slipcovers which they state could take up to 90days to recieveNo response to my call kr email
They said last week they would get back to me in to hrs and I never heard from them againThey cash my check but make no attempt at all to contact and let you know the order has been placed, or even open an account for you..Every time calling it is the same thing, they apparently do not consider buying slipcovers as placing an krder so never bother to out you in the system so everytime you call it is like starting over

Put $down on a living room set on 1/12/Went back wks later was told the set was discontinued & no refunds
I put $down on a living room set on 1/12/and went back to show it to my daughter on 2/03/and was informed that the living room set has been discontinued and was also informed that there are no refunds I asked them how they could sell the set that I saw in the store if they new I out it on lay away, they told me that they have no way of knowing when items will be discontinued or when they are no longer in inventory

Delivery and Customer Service
My Delivery was set for between the hours of and No problem took the day off to waitBy the time 4pm came and went I called customer service to get an ETAand the person on the other end said its not there yetThen oh we called you and left a voicemail to let you know that the new window is 1-I did not receive a call on my primary phone (they called my office number and left a message there which I received Monday upon my return)Around 6pm when they finally arrivedOne of the delivery people came up and told me they were thereI watched them outside the patio just hanging around the truck and chatting for some reason as I was waiting to finally get my couch....then I watched them pull it out of the truck and drop it.....I was really hoping it was packed wellThen of course they come up and tell me they cant deliver my couch because it now has broken legsOf course this happened during transit SO now they must reje

Delivered damaged furniture, did not deliver second order during scheduled time with no updates updateI was told that I would have reschedule
We ordered a white children's bedroom setUpon delivery on January 5th the dresser was damagedThe white paint was chipping offThis was brought to the delivery person at the time of delivery and I was instructed to call customer service and they sent a service tech on January 9th who advised a replacement pieceI was told 3-days for the replacement to be processed and then would have to schedule a deliveryIt is unacceptable to me to have to hold on to damaged piece of furniture for approximately weeks while they process the return
The second order was bar stools that were supposed to be delivered on January 9th between the hours of 4-pmAs of 8:last night no delivery, no contact from Rooms to GoWe called customer service who advised they would have dispatch contact or try to find the driver to get and update so they tra

Two holes on seam and one hole not top of couches
Both couches were months old called for service cause there was holes in the couch the tech came out twice now and told me it was a warranty issue then the office called me and said it wasn't we take care of these couches and can't get any service for themI don't know what to do to get them fixed and don't even want them anymore with all the trouble I have been going thru

Both times the deliverer came to bring my couch they came earlier than the times they saidAsked for a refundIt's been two weeks and no refund
I ordered a couch on August Was set up for delivery on August 11thThe people delivering came earlier than they said they would and I was not homeI set up another delivery on August 25th that was after 3pmThe delivery company called me on August 24th and said they would be there at 7amSo I called Rooms to go on August 24th and asked for a refund on the couchThe man I spoke with said it would be mailed to me within a few business daysIt is now September 3rd and I have not received any sort of refund or anything from Rooms to GoI would like my money back as soon as possible

Went into the Naples, Fl storeCustomer Service woman wasn't interested in My problemJust wanted Me in & outWould never shop there againTheir sales woman never informed Me She was entering Me for a Rooms To Go Credit Card which I never wantedI only came in for a bedShe added this bedroom set that I was looking at, but I never said I wanted itI said I would think about itThey are very sneakyOnce You are approved, & of course I was, Your credit score drops over pointsThat's pretty drasticSo be very cautious shopping there

"Leather" furniture is shedding/peeling after a couple of years
I bought the recliner leather couch set After years it started to shed or peel the leather away The shedding is really bad and gets all over you when you sit in the chairs There are only two people living in my house and we are not rough with the furniture The furniture is not old enough to look this bad

Horrible customer service, first purchased a set of my daughter's bedroom and a sectional for my living room on memorial day sale, scheduled the bedroom furniture received it with the six drawer chest missing some of the legs was going to take five to seven business days to receive them, (still haven't receive them) next, I schedule the sectional and had to schedule to receive in 2-weeks because they didn't have all the parts available, the day of the delivery they say that I refused the order and then that they tried to contact me for the delivery but they couldn't I called that same day customer service because I hadn't received anything and didn't have any idea where my furniture was but it was closed so I called the store where I purchased everything and they said my order was locked and that they couldn't do anything for hours until the order was unlocked to reschedule because they couldn't deliver anythingTwo days later which it was a Monday called customer service to see what was going on and she said that I could reschedule the delivery but not all the pieces were available and they were going to be available until August, which makes wonder what is it that they had in the truck when they were supposed to deliver if they're saying they don't have all the pieces availableOf course that got me really upset because I don't plan to sit on the floor for the next two monthsI told her I wanted to cancel my order and she transferred me to the store I bought it atThe girl there a little rude told that I could cancel the order but that because I paid in cash I was going to get a check in three weeks and that they keep 20% as a store credit when you cancel, all this was over the phone so I decided to go into the store because it's unfair for me not to get all my money back when they don't even have the items in stock and have had going thru a bad experience all along (they shouldn't sell anything if they don't have it.) so I go into the store and ask to talk to the manager and he is gone for the dayGreat!! They stay firm that they can't give me all my money back because I signed and that's their policy and that they could only give the money back when you cancel within hours after the purchase, believe me I would've done it then If I had known I was going to go thru all thisI'm so upset and hope nobody ever does business with this placeHorrible experience from the beginning I don't know how they are still running business were all the reviews I see for this company are complaints about similar issues to mineI'm still going to wait to talk to the manager and see what he can doBut no matter what I'm not doing business with them againAll customer service representatives care nothing about customers

I've been dealing with rooms to go since July my original purchase dateI've experienced horrible customer service all around in every catergory
Since July the beginning of purchase I received damaged pieces of furniture in my homecustomer service appointed an exchange and I have gone through extreme difficulty in receiving quality furniture backThey have tried to make serveral excuses on their fail to provide the proper service as well as good quality productsI have yet to be satisfiedI've asked for a full refund several times and have spoken to people in their coorporate office as wellAll I've been told time and time again Is " there isn't anything we can do,we are sorry for the inconvenience, you'll just have to wait....etc." now it's been almost months and today they arrived at my house with yet another damaged piece of furniture and the only thing they are offering me is to go back in the store and deselect a new set or keep what I haveI'm extremely dis

The top of my dresser cracked within a year of purchaseThe company agreed to fix it but now declined due to no truck coming to my area
I purchased a bedroom set from roomtogo.com and they were delivered in May, The furniture was fine until this Jan, the top of the dresser cracked by itselfI contacted roomtogo and they agreed to fix itAfter realizing they don't have trucks coming to my area, they decided they won't keep their promise and told me I am on my ownWhen I ordered online, I paid for the shippingThey don't have store in my area

Zero stars should be an optionI agree with all of the reviews of the delivery serviceIt was horrible when my sectional was delivered over a year ago, but obviously this is still a recurring issueMy main concern is the craftsmanship and warranty provided on the furnitureAfter purchasing a $3,sectional which required multiple calls in the 1st year due to multiple issues, the screws and brackets are now stripping out of the particle board which was used throughout the sectionalWhen I discussed the use of particle board as a reliable product for a $sectional, I was told "well you bought the couch." I responded with, "obviously I did not know the sectional was made with particle board which is not a reliable product." The response, "well the company thought it was reliable at the time they made the sectional." Of course, RTG now responds that the craftsmanship of the couch is not their issue after one year and can do nothing at this point which is the same that occurred with my children's furniture when bed slats were breaking and hinges on drawers were coming apart, of course, after the one year warrantyRTG response is that I can write a letter to "Presidential"? Way to pass the blame RTG and offer no remedy to the situation even when I am willing to pay for a repair if the company would be willing to send a technician

Took times to deliver the complete and undamaged orderRefused to refund delivery fee
After having to make appointments to deliver a large furniture purchase, RTG refused to refund the delivery feeIt took times due to RTG 'forgetting' to load all the furniture and then twice delivering damaged goodsThey offered a 50% refund, then never applied thatCustomer service reps were rude and not at all empathetic to the customer