Rooms To Go

We purchased a full size mattress and it was confirmed by their inspector to be defective and Rooms to Go is requiring me to pay a $delivery fee Problem Date: March 22, 2017, Purchase Date: 11/12/2012, SKU Number:XXXXXXXX, Order Number: XXXXXXX, MrsPhyllis ***, Sale Rep: Ethel [redacted] Payment Method: Credit Card, Payment Amount: $559.98, We reported a defect with our 'full' size mattress and Rooms To Go assigned an inspector to come out and validate He confirmed it has a 3" depression in the mattress and a repwould contact us The representative stated that we had to pay the manufacturers delivery fee of $for a product that is their responsibility under the warranty I DO NOT agree that we should be responsible for the shipping of a replacement mattress since it is a defect under their warranty

Purchased merchandise has not been delivered On August 15, 2018, I purchased furniture from Rooms To Go in The Colony, TX My salesperson was Ryan C The order # for my purchase was XXXXXXX The total amount of my purchase was $2921.31, in which $was paid using my Visa card and $was placed on my Rooms To Go credit card The problem occurred with the first delivery on August 30th On August 30th, the delivery drivers showed up hour later and when I asked why my window was missed, I was told, "We had a delivery in Houston, that's why we are late." The other delivery entered my home with the dresser and stated, "do you not have lights?" I found that question to be very bizarre and very unprofessional I told the delivery person that the furniture would be placed in the bedroom and there was no lights needed in my living room The delivery person, backed up and exited my apartment He took my dresser back to the delivery truck and stated they were leaving I to

RTG has deceptive sales practices The existing policy in NO RETURNS It is only communicated thru the fine print on the back of the contract The NO RETURN policy should be communicated during the sales process It seems that this is intentionally omitted It could easily be resolved with a sign posted on the door that states "ALL SALES ARE FINAL"

Delivery never received and company refuses to provide refund I ordered a living room set, dining set, and bedroom set from Rooms to Go in May I paid my order in full and in cash in June On July 13, Rooms to Go was scheduled to deliver my items between the hours of 11am and 3pm but they never showed or calledAt 3:45pm I called customer service and they advised that the delivery drivers will arrive no later than 5pm that same dayBut they never showed up or calledI left my residence to pick up my daughter and was only minutes away when I received a call at 6pm saying that they were at my houseThey told me they would wait for me to arrive but when I got to the house (in minutes) they were not thereI called customer service who advised that the drivers would not turn around and I would have to reschedule another delivery day in hours and also some of my items will now not be available for delivery until September Since none of this was my fault

Rocker- recliner on battery pack will not workSecond battery now in chair not working, stuck in up position Never told about a return or refund policySale person outright lied when asked if the recliner would still work if we lost powerHe said the chair worked while plugged in and on the battery if a power failureNot true, first service call we were told the chair was to be charged for a few hours then unplugged otherwise burn out the batteryService man said these chairs were a problem Atyears old with a collapsed spine my wife was happy to find a recliner that fit her small frame and had spine supportafter the first repair, new battery, the chair is again dead and stuck in the "UP" positionMy wife had to try to climb out of the chair, hurting her backOnly took days for this new battery to dieCalled to get a refund on the chair but they are sending an other chair to replace this oneFrom what the service man said these chairs are defectiveWould like to get

this company has deliver bad furniture times purchased date 02/10/

advertisement, lack of guidance and horrible serviceI am suffering horrible back pain due to the lack of support of the furniture Rooms to Go Acct #XXXX XXXX XXXX XXXX In February, my girlfriend and I decided to purchase a bedroom set from Rooms To Go I loved the model I picked (My girlfriend actually suggested for us to get a room set somewhere else but I loved the Rooms to Go set better)and with the advice of the sales rep, even added storage drawer on one side I was advised to purchase a low profile box spring for the mattress to avoid any complications and of course for it to look more like the one in the showroom (THAT IS WHAT EVERYONE WANTS ANY WAYS, THEY WANT WHAT IS BEING SHOWN)Well sometime in early March, we received the new furniture and as the delivery men were assembling the furniture they realized when they went to place the wooden supporter slats that hold the mattress, that those pieces were not the correct ones We were informed that they would r

I will never order from Rooms2Go again! I recently purchased my first apartmentI have always heard good things about Rooms to Go so I decided to pick a dining room table set and a loveseat and sofaI set the deliver date for SaturdayJune I let my boss know in advance what was going on so I could have the day offFinally, Saturday comes and as the men are putting the legs on my furniture, the loveseat legs wouldn't screw into the couchUpon inspecting the couch, the delivery man noticed the hole was welded too small and there was no way the leg's screw would fitI called Cusromer Care and explainedThe loveseat sat on my bare floor for four daysI was told the next available date would be today, June This was a huge inconvenience as I work Tuesday-Saturday and couldn't let my boss know in advanceI was given a window of 4-My mother stayed in my home since my boss wouldn't let me off and greeted the delivery menAfter the couch was brought up, they all leftI come

Delivered wrong set of couches and they were late! when I call customer services they were TERRIBLE at listening and getting my correct set on time On 06/26/we bought sectional couch from RTG on Glenwood ave Sales Representative, Anita was wonderful and very nice, I was actually very happy and impressed with the service I got at the store on Glenwood ave My couches were scheduled for delivery for 7/3/from 10-pm Costumer service repcalled to inform me they would be late; the couches arrived at 3:00pm When the couches arrived I realized it was the wrong set and there was an oil stain on one of my pillows! We told the delivery guys and they just left the couches and told us to call customer service who would take care of the couches They left the couches and left I called customer service and they wanted me to wait another week to get my correct set deliveredAfter spending an hour on the phone with the costumer service representative I was finally able to

We were quoted a price and offered a $store creditWhen we got a our credit card bill, we had been charged $for the credit Our agreed upon purchase price for the mattresses and frame were for $8,The sales person also offered us a $store credit and pillows; he stated it was part of the Black Friday sale going onAs we went to sign the RTG receipt, it showed our agreed upon price and an additional $for the pillowsHe explained it was odd but he had to charge us for the free pillowsDue to the price, we agreedNext, he stated I needed to sign for our store credit of $He also stated it showed odd numbers but that is how it is shownWe then made an additional purchase and used the credit When paying off our RTG card, we noticed there was a $charge on itI printed copies and took it to the storeAt first, George D., was helping us as he was with us during our initial purchaseI was then approached by Judy B., who was condescending and sta

Rooms to Go delivered broken and damaged furniture and took months to replace one of the items I originally received my furniture July 8, which was delivered well past the timeframe givenWhen the tv stand was unwrapped, a piece on the side was brokenWhen the bed was brought in there was an extra whole where it shouldn't have been, dings, chipped off paint, and protruding areas on the side where whoever put the headboard together originally drilled the screws in too deepThe delivery guy took pictures and informed me I would receive a call to set up a time for them to replace the furnitureI never received a callI called 7/or 14th spoke with a manager who claimed to file an incident report because my son scraped his wrist on the damage tv stand that was left hereI told them that I wanted them to pick it up and refund me for itI was told to call the local Rooms to GoCalled and spoke with Mike who tried to ridicule me for waiting a week to talk to himI explained the

Ordered a bed for relatives visitingNo hardware and bed not assembledTried to return but will not take mattresses I ordered a day bed for relatives and purchased two mattresses to go with the bed in the storeI explained to the salesman the date of arrival of my relatives and agreed for and paid for the item to be delivered in time for the visitThe mattresses were clearance but purchased with the bedThe bed was delivered without hardware and not assembled or able to beI contacted RTG CS, I was transferred to the Asheville store and then back to CSI asked to speak to supervisor and was put on holdmin total on the phone and was told by agent that she had spoke to supervisor and could not help meI was never allowed to speak to a supervisorI was told by the driver that he put in an order for the hardwareWas told by RTG CS that the driver could not put in an order and I should have contacted RTG CS myselfI do not work for RTG and took the driver for his wordR

Received a living room set of poor qualityI have made attempts for refund/exchange with either no customer service or poor/refusal customer service My mother-in-law, Tracey R., purchased my fiancee and I a living room set for our new home in early December The living room set consisted of a love seat, sofa, over-sized chair, a coffee table, end tables and lampsThe packaged living room was not delivered until December 22, However, within a week the couch, love seat, over-size chair had fabric popping out and seams tearingThe lamps also do not turn on properly when clicked into placeAt times, the lamps will turn off expectantlyI reported these issues to the sales representative, Tonya ZeiglerShe informed me on February 6, to call the customer service number, X (XXX) XXX-XXXX to report the poor quality of products that I have receivedInitially, my fiancee wanted to just have the living room package exchange for a more expensive sectional couchSince i

Purchased a bed and mattress from the Pensacola storePaid for express shipment and got it within hoursSideboard was broken and that kept them from assembling the bedWas told it would be a week before they could get a replacement part to mePart and assemblers arrive and it the wrong partTold it would be another week before they got it straightened outWent to the Pensacola store and spoke with the store managerThat was a big waste of timeI cancelled the order and told her to come get their bed and mattresstold it would be another days before they could pickup the order (Sept) and 10-work days before I could get a refund check from CorpAt the end of the working days (Oct) I called the Corpcustomed service line and was told that a check had not been orderedit was invoiced that day and I received it today, OctI have advised family and friends to avoid Rooms to GoThe customer service it great until they get your moneyThen it's all downhill I also sent emails to customer service and the response was 72hrs later or no answer

I had a mattress warranted out and got a store creditBought another mattress, It went on sale I was told I would be getting a refund check In I bought a bedroom set and living room set from the Metairie, La store The mattress I bought was sinking in the middle and started hurting my back when I'd sleep in it In January I contacted Rooms To Go about the warranty on the mattress which was years I emailed their Customer Service department and waited a week to receive a responseI was finally contacted by a lady from their Customer Service I spoke to her about the warranty on my mattress and the issues with it She helped me set up a scheduled date for the service appointment which was on 2-13-to come out and inspect the mattress Before the service tech left he told me that within a week I should hear something back about the warrantyWednesday or Thursday that following week I called Rooms To Go Customer Service and then they told me the mattress woul

Delay in service for defective sofa recliner In Feb 2016, I purchased (Order Number: XXXXXXXXi)a sofa recliner, love seat and recliner (Anaheim Mink Pc Living Room - XXXXXXXP) as an internet orderI received delivery on 2/9/at which time the loveseat and recliner were damaged A re-delivery was scheduled for the loveseat on 2/and was delivered without issue, but developed an issue within a month (right side sagging very low) and service techs responded on 4/20/to repair the loveseat A service tech was scheduled for 2/15/to repair the recliner, but this was delayed twice and service was eventually canceled by Room To Go but hey did set up a re-delivery for the recliner on 3/1/ Now, the sofa recliner has an issue with the right side recliner (does not stay in upright position) I called the service number on 9/at pm Spoke to Michael who transferred me to DeOris who transferred me to Shamile who transferred me to Customer Care and got a recording that th

ON 12/18/CALLED TO HAVE EXTENDED WARRANTY REMOVED AND IT'S BEEN TWO MONTHS AND NO RESPONSE ON 12/8/CALLED ROOMS TO GO EXTENDED WARRANTY (CORPORATE OFFICE) AND SPOKE TO VICTOR AND ADVISE HIM THAT I DID NOT WANT THE EXTENDED WARRANTY, TO PLEASE REMOVE IT FROM THE ACCOUNT, I NEVER ORDERED ITHE ADVISED ME THAT NORMA THE ADMINISTRATOR WILL CALL ME WITHIN HOURS TO HAVE IT REMOVEDIT TOOK HER OVER A MONTH TO FINALLY CALL ME AND SAID SHE WOULD TAKE CARE OF ITTODAY I CALLED SPOKE TO DANIEL AND THE EXTENDED WARRANTY IS STILL ON THE ACCOUNT AND IT HAS NOT BEEN REMOVEDIT'S BEEN MONTHS ALREADY, HE SAID I COULD SPEAK TO A SUPERVISOR, AND THAT HE WOULD BE A MESSAGE FOR LISA (SUPERVISOR) OR NORMA TO CALL ME BACKAND THAT THERE WAS NOTHING ELSE HE CAN DO

I received left sides of an entertainment center instead of a right and left side Pieces were just left on the floor The people where there to delivered and put together the entertainment center but they had left sides so they just left the pieces on the floor and were already driving off without unloading my sofas They told me that when they called to do the survey I should tell them about the entertainment center and they would get me one in days It has been more like weeks I did financing so all those items were already paid for yet I am have not receive the items that I have already been charged for I called times today Once to see about cancelling a second order for a dinning table set that I no longer want because of this experience I spoke to an internet person whop said her name is Michelle and she was the only internet Manager She said there is nothing she could do and that will be billed 20% if I cancel the 2nd order Then I called back to co

Was sold additional warranty for adjustable bed power baseWe are now told warranty does not cover power base on bedRequested full refund Purchased 12/16/14,Order#XXXXXXXX, del1/7/15,total $9, Have had company out times first year for broken power base on bedSo when we received call from RTG for additional warranty on power base on bed we agreedWhen original warranty was out, we called yet again for broken power base, was then told they don't cover warranty on power base only furniture Numerous calls to RTG warranty company- transferred times, telling me the warranty I was sold does NOT cover what the said it would! After no answers from calls we wrote this: Review on Facebook- September 19, 2016! So RTG, this how you treat your DISABLED VETERAN customers??? Can you say VIRAL!!! I cannot believe this!!!! After having RTG come out five times in the first year, to repair a broken adjustable bed nothing else just their adjustable bedNow they're telling u

stop by the store to get our bedroom set, we require an specific type of feature in the bed we did not get what we request by the sales rep My fiancé and I stop by room to go on Sunday DEC we talked with Robert Vthe sales associate, we required an specific type of feature on the bed like message, up and down system with and an specific type of remote controlfor him everything that will request there was not a problem we will get itwe proceed to payOn DEC we received the base and was not even closed to what we request on the beginning no message, the remote completely out of what we expect even we have pic of what we requestMy fiancé called the agent at that time he was on vacation out of country and he mentioned that it's nothing he can do that we need to contact the customer service line or contact the storeWhich we did, and we talked with the store manager Jason ( very sarcastic and no professional) we exposed all the situation and at that time he only said tha