Rooms To Go

I waited for weeks to have a mattress replacement also they broke an entry lamp and never paid for the cost to replace We visited Rooms to Go where my son wanted to purchase a bedroom set with a nightstand and also a queen mattress setEverything went well until the delivery, the guys that delivered were not professional, they enter the house with dirty shoes and did not put together the mattress completely with the cover that was purchased for itAlso bringing in the mattress, they broke my entry lamp, they said to not reported it that they would reimburse us for the replacement costThey stop contact with my son and I ended up with the cost of replacementLater on the mattress started to have issues and finally a hole formed in the middle right of it and my son had to sleep to one sideI contacted the store where the purchase was made and I was directed to customer serviceI called them and they schedule days later a technician to see the mattress and make a finding repor

damage to wood flooring during furniture delivery during Feb delivery of furniture, at approx3pm, the delivery person overturned a large box containing a wood lingerie chest, causing chips in the month-old oak flooring - complaint was registered within an hour with Rooms To Go customer service, but they have not been in touch about the repair and associated costs

Worst experience I have dealt with, I purchased a recliner online and within a few months the mechanism brokeI contacted Rooms to Go and they sent out a technician a week later to my house to evaluate the recliner he deemed in fact it needed to be repairedCool so he orders the part and replaces it a few weeks laterwell a few weeks go by after repairs were made and it's broken again, sent out another technician and he said it can't be repaired so I waited a week later for the assessment to be sent in and they said I was able to do a "Re-Selection" so essentially I would receive a credit of what I paid for the recliner, awesome no problem I went to the local store this time so I could see the build quality instead of purchasing onlineI went picked out a new more expensive recliner paid cash scheduled a delivery and felt pretty good about upgrading to a better reclinerWell I received an email from internet sales, Dear Valued Customer, Our records indicate there is a new order and return on your account To schedule a delivery date and take care of any balances due, please contact us directly at 1-888-709-5380, option "1" If we do not receive a response from you within days the reselection will be canceled Sincerely, Internet Sales Support SO this concerned me, called and apparently the store incorrectly charged me and now I need to pay an additional fee of $58, after contacting multiple departments of which I requested to speak to a supervisor and told there wasn't one I'm basically screwed and need to pay the additional amountSo because there's three departments that can't communicate properly it's my fault I was incorrectly charged, I've been EXTREMLY easy going about the whole situation up until this pointSo now I requested a refund which still is in question on how or when I will receive it?!?! I was trying to spend more money and forgive the bad experience and upgrade, now I'm stuck with a broken $recliner and poor customer service experiencenot a smart way of trying to continue business with someone, did anyone offer to say they messed up on the price of $no! Worst Experience Ever Purchasing Furniture!

broken couch they had to replace a couch on Aug 2, called in Sept they sent a man out to look at it he said wear and springs messed up but the couch is only mth old they want replace because of what of what repair man said ive called several time and they tell me same thing over

Huge problem with Cindy Crawford Home Crosby Street: feathers keep poking every day after months We bought a Cindy Crawford Home Crosby Street sectional on May 20, 2015, which was delivered the following dayA few days after using it we noticed that every now and then a feather would protrude the fabric and poke us, in an extremely uncomfortable wayOne week later we went back to the store and talked to the salesperson, who told us we had nothing to worry about, as this was very common with a brand new sofa of that model and that should be over in a few weeksTwo months later the problem persisted and we went back to the storeThe salesperson told us we couldn't return the item but again assured us we shouldn't worry because this problem would over soon Well, it has been already months since we bought the sofa and every single day a few feathers still protrude the fabric and poke anyone who sits on the sofaOur kids don't want do be with us in the family room anymore beca

My claim was denied for damage in a BRAND NEW HOUSE that the delivery people made I was to receive a pc bed set with mattress on February 24thRight after the delivery people left I noticed that the railing in the stairwell was chipped but the delivery people had already drove off by the time I got a chance to go outside and catch them I filed a claim that same day and on last week was told that they denied my claim and stated that the delivery people informed them that they did not damage anything This was a blatant lie by the delivery people I have a BRAND NEW HOUSE that doesn't have any furniture upstairs This was the first piece of furniture being transported upstairs I am very upset that this is not being accepted or being taken care of I filed the claim the same day of deliveryI noticed that they were having trouble getting the mattress up the stairsI am aware that the mattress may not have been what chipped the stairwell Like I stated before there was a wh

March 31, I was supposed to receive the furniture, due to the driver being lateEven after being told they would come, they never came April 4, our re-schedule date for deliveryA CSR had called, stated that they are in our front yard and would be leaving in minutes if I didn't arriveUpon arrival the delivery guys have already put the furniture together in the front yardNot ONE piece of furniture was in perfect, or in BRAND NEW conditionThe headboard had chips, the door wouldn't close- due to the hardware being installed slightly offThe baseboard was scratched, dinged and had a bulging screwThe drawers wouldn't work, scratches, dings and dents were all presentThis was on both the trundle and captain drawers? side April 13, our SECOND re-schedule dateThey began opening the wrapped furniture using a box cutting knifeThe furniture has sliced marks across both sides of the bedThe Manager stated the best they could do is replace or repair the

days no delivery as scheduledNo follow upCall customer care and store 1/and 1/I was told they were unable to contact the manager Order #XXXXXXX delivery scheduled 1/all dayReceived confirmation call 1/in the evening; I confirmedI waited all day 1/received a call at 8pm stating there was an emergency with the driver and delivery had been pushed to next day from 9am to 1pmI called the store asked for the managerSpoke to Ross offered refund for delivery but he stated he would follow up at 8am 1/ 1/Ross did not call till noon and stated they were working on the issue and I should hear from delivery in 15-minutesAt 1:I called customer care and they were unable to give me any details when my order would be delivered

I want to cancel my order and they denied the cancellation until salesman come back from day offHave hrs to cancel I Called at 10:AM and they say that they will cancel but will call back in hoursNever called At 12:PM called and spoke to Sharine who said she will cancelThey not after verifying with customer serviceAsk for the store manager and was not present at the storeOrder number is XXXXXXXXI want to cancel and receive the credit back to my credit cards

Damaged sofa The fight arm on sofa is defectedA large block of wood is not covered by paddingThe left arm is okThey sent a tech out and he agreed that it is defectedHe took several photos of armRooms to go said sofa okThe problem is you can't see the wood through paddingWhen you sit down you keep hitting against woodImpossible to lie on and uncomfortable to sit on right side

I purchased furniture from rooms to go and have had noting but bad experience from improper bill charges to charging interest on a no interest loan I purchased furniture on 9/02/from rooms to go in Hoover, AlI was so excited on that day because, I had just closed on my new home and was excited about getting new furnitureMy happiness have turned into a complete nightmareI was made aware at the time of purchase that some of the items would be delayed on delivery but, I still agreed to continue with the sales purchased on the itemsI was never told that I would be billed a separate charge for the itemsIt was never explained to me that my account would be charged again after the delayed furniture would be deliveredI have always assumed that furniture had to be paid for before any delivery would take placeWhen, I received my first bill in Octfrom synchrony bank for $4,the exact amount that I agreed to payI did not see where they took off for an item that

This has been the most horrible experience with Room To GoThey damaged my wall & furniture bring into my houseAlso my rugs was full of ants!!!! Order# XXXXXXXX PD: 6/27/ 2,I sent email complaint on July 14, Ticket XXXXX Rep Savon Complaint from the July 7,and July 14th Time taken off work again to correct there mistake Damage to my wall bring the sofa in The rugs had bed full of Ants they brought into my home

Did not receive furniture on delivery date as promisedThen was told to come to store for my refund and would not give it to me I purchased a set of furniture for my master bedroom and my daughters room from Kids section on the SAME dayThey delivered only one set, not my daughtersI had scheduled an open house and paid $2,to stage it and was depending and expecting the furniture to arrive as I had confirmed times that weekWhen it did not show up, I called and the manager Cecelia told me all she could do was send me to pick it up myself from their wearhouse in [redacted] TX but I didn't have a truckShe apologized and said there was no way it could be delivered until the following Wednesday because it was put onto the wrong delivery truckI was promised if I came into the store I could get a full refund back onto my credit card or be issued a check mailed to meI explained to her my credit card used was no longer active and I had a new credit/debit card and she said it was no

Please contact me at [redacted] @gmail.com ASAPChronic delivery / broken furniture / incorrect furniture delivered, pointing fingers between your sales and warehouse departmentsThis has been going on since August A potential class action law suit if this is not properly corrected and credited for all my time lostAsked to speak with upper management and was put on hold because they needed to get permission to ask their management team to discuss the issueWorst experience of all timeMissing merchandise, wrong box spring, wrong head board, cracked furniture, and spend hours on a re-order that was delivered with broken partsStore management blames customer service and the warehouse, delivery blames warehouseIf not contacted then I will submiited a complaint to the Revdex.com and will make sure this story is heard by socail media becuase I think no one is being held accountable

Within a year my furniture fabric has frayed and Rooms to Go is brushing me off Stating they can do anything about it On July 6, I purchased a love seat and sofa from Rooms To GoThe fabric began to fray on the seats, arm rest, sides and backI called Customer Service and on June 20, they sent a man out to take pictures, he stated someone would call meOn June 21, a young lady called and stated that the pictures he took he stated it was wear and tear of the fabricShe also stated they could not do anything except send me new cushion fabric and the arm rest and side would stay the sameAnd she said that because we place our arms on the arm rest that why it is frayingOn June 22, I called corporate and spoke with Ms Cherly 0607Agent, I explained to her & she stated to send her pictures and she would get back to meI asked her and the lady from c/s to send me the finding on paper and they both stated that I cannot get any paperwork stating it was norma

Defects occurred to my set of furniture when Rooms To Go applied wrong materials to them, under their three year protection plan I purchased a set of Sofa, Loveseat and Chair from Rooms To Go on 10/21/The order number is: XXXXXXXThe sales rep is Justin CThe furniture were made of fabric(polyester) materials I purchased a three-year protection plan and Rooms To Go was supposed to sell a ForceField FABRIC PROTECTOR along with the fabric furnitureI later discovered in October that they, instead, sold a ForceFiled LEATHER PROTECTOR along with my furniture I set the furniture in my second living room without using it and I traveled out of the countryI started noticing discoloration and cracking all over the furniture sometimes in March when I returned to the StatesI reported the situation to the local store where I purchased the furniture and the staff at the store promised to get back with me, but they did notI traveled out of the country again by t

Furniture purchase Furniture purchase

RTG refuses to compensate consumer for work time missed to be home for delivery of cracked and broken furniture Bedroom furniture was ordered for my daughter on 05/11/on Invoice #XXXXXXXX in the amount of $1,600.00+ Payment was made in full at that time on my MastercardWas told delivery would be 05/15/anytime between am and pmAfter staying home all day, the delivery arrived with both pieces cracked and brokenThe drivers said they would note the merchandise was damaged and have new furniture deliveredDays went by and no word from RTGI finally called back on 05/22/to check on the status and was told the delivery department does not communicate with customer service; therefore they would have no idea the merchandise was damaged and needed to be re-delivered had I not called! They gave 05/29/as a second delivery date, and told someone had to be home from - p.mAfter staying home during that time period, the delivery arrived and was damaged again for a se

They delivered the wrong bed I reject the option to keep the bed and wait to business days for replacement I went into the store on Wednesday made the purchase for a bed and a king mattress I explain to the sales person my specific needs and requirements ( price points & and availability) Sabinas O(salesman) explained that he understood and can meet my requirements The following Tuesday, July 2, the wrong bed was delivered I spoke to customer service via delivery man cell phone and she explained that I can keep the order and they will ship the right date to me within to business days or I could reject the order and they will send the corrected to me in seven business days I was concerned about scuff marks scratches in such therefore I rejected the complete order Since I explained to the salesman MrO my need for a bed immediately, I decided to make a purchase for a bed elsewhere whereas I would not have to wait for

I purchased a sofa and loveseat "as is" from the Forest Park Rooms to Go outlet store on 12/20/as a Christmas gift for my son When I purchased the sofa and loveseat there was no worn or discolored spots on the furniture In November the sofa and loveseat had worn and discolored spots everywhereI know leather does not wear that fast and bad I called the customer service number and they said there was nothing they could do because I brought the sofa and loveseat "as is" There was no worn or discolored spots when I brought the sofaWhen I brought it "as it" the sofa and loveseat was one colorI brought it "as is" for the scratch on the arm rest not for future discoloration and worn spots