Rooms To Go

ordered kitchen table and chair set on 1-02-had it delivered 3-31-it was damaged they have come out now times and still have damaged furniture ordered a new kitchen table and chair set on 1-2-was set up for delivery on 3-31-as we requested had to go back to store several times to deal with issues regarding the saleFurniture was delivered on 3-31-in which the furniture was damaged they sent another delivery out to replace damage product on 4-11-which also was damage they drivers didn't even bring it into our home because they saw the product had been damaged so again they would have to replace it for a third time which was 4-26-again the product was damaged in which the truck drivers had verified but when we talked to the company this time they wanted to send out a service tech to repair this furniture we told them we didn't want a service tech we wanted it replaced this is suppose to be brand new furniture why would you need to sent a service tech to repair br

Product starting to fall apart after years Purchased a living room set (faux leather) from Rooms to Go for my property rental business in Cudjoe Key Fl I then had one of my owners of another property buy the same set after months Both of our sets are completely frayed and literally breaking apart and falling apart in the structure of the fabric I called Rooms to Go and they said my year warranty was over and there was no recourse The fabric appears to be literally be dissolving in some fashion and separating Rooms to Go has had no interest or follow up to resolve the matter other than to say the year warranty is up Really? Would anyone buying a couch/loveseat set be expected to have that set for one year before it began to fall apart, quite literally We have both purchased another couch/loveseat set from another purveyor

We had two orders both delivered damaged, took weeks to even get the second delivery and it was damaged and took another weeks to get replaced Paid by store credit card, order #XXXXXXXX, $2833.31, [redacted] purchased on 9/03/ The delivery was scheduled a week from the purchased date The furniture was not delivered because the driver lied and said we were not home In face, my father was waiting with the front door open I tried to get them to come back but they would not send them I called the store and the manager was very unsympathetic to my complaint and when I said I would just want a refund he said ok, unwilling to assist me in getting the furniture my father called the regional manager and all he could do was make sure the furniture got to us but that took another two weeks Once it did come the driver arrived at at night and tore up my gravel driveway, and became hostile with me saying they could not make it to the main driveway once inside myself

Salesperson charged me, credited me and recharged me Told them I was paying cash out of my account Added an extra charge without approval The salesperson charged me $warranty without asking so I asked her to take it off She brought it to financial who (I'm sorry, I credited the whole balance by mistakeI need you to swipe your card again) the salesperson knew we were paying cash out of our bank account because we told her So I swiped for the second balance When I got home I had a message from the bank I was overdrawn by $I looked atY account and say two purchases from Rooms to go butO credit I called the store who wasDry rude and stated there was nothing they could do about itI had to wait until midnight to see the creditI asked what happens with the overdrafts I will get charged because they took and extra $out of my account It has.nOw been two days and there is still no credit They should be telling people these things before they are asking

Damaged furniture- would not have delivered new pieces until I called themI was not told First, I do not see a place on the website to write reviews, which is why I came hereOn 8/27/16, my large furniture order was delivered to my house after ordering from the Wilmington, NC storeOrder under " [redacted] " All of the pieces were delivered, but our Brenton piece platinum sectional was unable to be [redacted] together due to defective bracketsWe were told a tech would come out and fix this We also ordered an Ivy League White piece full sleigh bedroom set for our daughter one of the bed rails was damaged upon delivery, but usable so we kept it and we would not have to wait again to be able to use it even though it was to be replaced We were told the piece would be sent out After they left, I noticed a yellow stain on the white dresser and was going to let customer service know when they called to verify sending the other piece out and the techI thought I woul

Furniture damaged upon delivery two times I purchased a love seat and sofaIn July when the furniture was originally delivered both the love seat and sofa was damagedI had to wait until September 29th for the second delivery to discover the love seat was damaged againI have been paying for damaged furniture since JulyToday October the furniture has been discontinuedNke I have to search for new furniture that appears to be higher than I originally paidI am very disappointed in Rooms to go

I got hurt at a rooms to go location On December 5th 2016, I met my best friend at the rooms to go location in pompano beachShe recently brought a bedroom house and was looking to furnish itWe went into the clearance sectionAs we were looking at a table a piece of the table fell on my footI immediately cried out in painI couldnt even stand upThe sales guy came over to me and asked if I was okayI said no, Im hurtThe sales guy asked me did I need a ambulance at the time I didn't think soHe proceeded to take a report but didn't seem to care that I was seriously injuredMy friend kept asking can I walk can I walkThe sales guy took the report and I asked for a copy and he said No It is their policy to not give a copy outI tried to walk and I was not able to walkMy friend found a chair that had wheels on it and she sat me down and started to push me in the chairI was soo hurt I couldn't even walkShe starts to push me in the chair the whole time sales people

A part of my new bed became defectiveThey tried to fixed it but the problem remainedNow rooms to go said the problem is mine because my tile floor When I purchased the new bed it was supposed that this bed is fully functional to any common floor (Tile), I was never informed about any related issueThe middle support leg is broken, a technician came and tried to fix itThis same night the same support leg failed againI have been calling RtoGo customer service several times (two weeks) and they said will call me later: no further call from thenIn this last conversation they say that the problem is my Tile floor, I said that my floor is very common and the problem is about its product qualityI think they must supply and effective answer and action to solve an issuedHow are they going to sell a product that has problem over a very common kind of floor (Tiles)and don't let customer know about that at the purchase moment? Now they are sending a new Technician to do the same

I purchased a large amount of furniture in August 2017, in December I noticed a portion of my leather automatic recliner that is separating My brand new leather power recliner chair leather is separating on the edgeThis piece is in the middle of the room, not up against the wall - clearly this is some type of defect as nothing touches this part of the furnitureI even had the additional spray done on the furniture to keep it protetedWhen I noticed the separation in December I called into the warranty department, they sent a technician out the next week who took various pictures of the item, I then received a call the next week from the service department who stated this looks like a cut and it is not a manufacterer's defect, and I should have noticed something like this within the first three days of myself having the furnitureUnfortuantely I did not notice this since I sit in the chair and dont constantly look at the back of the furnitureI am very upset with Room

After RTG failed to deliver my furniture on the assigned date I decided to cancel my orderAfter days, they still will not cancel the order I placed orders with different locationsOrder #s are: XXXXXXXX & XXXXXXXXMy delivery for both was scheduled for Saturday January On the 6th, I received a call that my delivery was being cancelled due to weather and would be rescheduled for Monday January 9thInitially I was not going to be able to do the 9th but then I re-worked my schedule and called back and told them the 9th was okayI was assured my delivery would be on the 9thWhen the 9th came around, my delivery window passed, with no call and no delivery so I called the customer service numberThey said that in their system the delivery was scheduled for this day but for some reason the furniture was never put on a truckThey could not give me any explanation as to why the furniture was never put on a truckThe woman was very rude to me and when I asked to speak to a m

I purchased a chair and it was delivered with a loose arm, a few days later the material came apart and no one will help me solve the issue I bought an accent chair SKU #XXXXXXXX for $on 11/17/and it was delivered 11/29/Immediately I saw that the arm was loose and called the store to see about their damage during delivery policyA few weeks later the arm and the material fell apart, I called the store to see if they can fix it and they sent a man over to take picturesThe man came over and pulled apart the arm and I heard the fabric rip more, he took a few photos and leftThey called me that Thursday and said it was my fault they aren't doing anythingEnraged for owning the already broken chair for less than a month I drove to the location and explained that I barely sat on the chair since I just bought a house, I asked why did the saleswoman say I'm covered for damages and it not be trueThe woman from the customer service desk who said she was the manager said

A manager in the Palmetto Branch made a change a in the delivery date and now we will not have a living room set of dining room for almost months We purchased our Living room set and Dining room set and were supposed to have it delivered 03/18/if not mistakingWe then spoke with the local branch who then called the Palmetto branch where we bought it & they stated yes it could be delivered on a sooner date 03/04/So 03/04/comes around and the furniture is not deliveredWe speak with the branch & they said now it could not be delivered till 04/20/17! I spoke to the first manager who was very rude and asked for his managerHis manager who was nice stated he will get back to us today 03/7/which he didAll he said was he wasn't able to do anythingNow we're left living in a apartment with no where to eat or sit for over a month! For over a month! No living room set for us to sit on, no dining room set for us to eat on! We literally have no where to eat at all but our

Rooms To Go has a horrible customer service departmentThey are not helpful and extremely rude when you have a concern or issueThey delivered a power recliner without the motor unitWhen I called to discuss the issue, they responded with the part will be shipped out overnight and if I couldn't install it, cal them and they would send a technicianThese people are crazy! It's been over a week, we still haven't seen a technicianThey have so many people sub contracted out for their work, they don't know what's going on from one department to anotherThey contract their deliveries with another company here in NCThey don't uphold their delivery time and then act like it's the customers fault if they just happen to show up for a delivery and you are not waiting for them! Horrible company all the way around!! Rude, non-professional compant at its best! Don't waste your time and Money!

Misleading sales practiceNothing in document signed! I purchased my furniture from rooms to goI chose the acceptance now programThe sales rep didn't tell me that the Force Field Protection that is going to charge me $and $They charged me two different prices for one sectionalHe NEVER told me how much it's going to cost! They charged me for a queen mattress protector that I didn't ask forA total of total of charges! They keep saying they wouldn't sell me the furniture without itBut I never signed ANY documents that say they don't sell any furniture without the protectionThere is nothing in writing or nothing on the website that states thatI need a refund of the money, or they can take the off of the balance, or they can give me new furniture without the spray that costs $14!

I have been lied to by several customer service representativesI am still waiting on the parts that I ordered I called Rooms to Go customer service in July and asked about orderind some rail hooks for my son's bedThe representative that I spoke with put me on hold and came back stating that they do have the part, so I would just need to submit the parts order form along with the paymentOnce processed I will receive the parts no laterm thend to business daysOnce I submitted my payment, I was told it takes a while to processOnce my payment was processed, I was told to wait daysI kept calling to see if if would be any sooner and I was told different things every time I calledOne representative told me that I can get the parts from the warehouse in Katy so that there was no need to waitShe canceled my orderI then went to the store to get the parts and they said that I would have to order it because it doesn't work like thatI called customer service back that sa

I need a refund for Force Field coverage that I cannot use I purchased furniture and force field coverage for my various items on 2/17/2018; my delivery came on 2/23/On 2/24/I had an incident when one of my kids wrote on my new sectional with ink penI called customer service to schedule a cleaning only to be told the service does not cover ink pen, only food and beverageThat was not a specific detail explained to me by the sales rep when he suggested I purchase the coverageTherefore, I would like my money back for all Force Field coverage I paid for in association with my recent furniture purchaseI refuse to allow them to charge me for coverage I cannot use for all types of stains/blemishes, especially when the sales rep was not specific about what is and is not covered

I have been shopping at Rooms To Go for the past years since the purchase of our new houseThis employee has really surpass all expectations when it comes to customer service, respect, politeness, patience, and caring qualities This experience has been hands down the best when it comes to providing quality customer serviceShe has been consist with each and every visit no matter how many hours we stayed in the store trying to make our new home feel perfectMy family has walked out extremely happy after each visitShe would offer us ideas to help complete our rooms, however that means more money was spent during that visitI am a medical provider so I am always pressed for time,but I felt it should be priority after long years of great service to recognize this employeeOften time good service goes unrecognized to all the bad service that individuals receiveI wanted to recognize Ladwaun GSas well as this store location on an outstanding job of providing good business to the public Thanks again, [redacted]

Provided a delivery window from 1pm to 5pm, delivery over hour late I was provided a delivery time frame from 1pm to 5pm, requiring me to be there during that time frame, which also meant taking the half day off from workOnce the delivery drivers finally arrived AFTER 6pm (hour past the delivery time frame), numerous issues occured including backing into and damaging the entrance gate at the complex, damage to thermostat inside delivery addressI was required to pay a $delivery fee, yet the fee I paid for could not ensure an on time delivery

Were misled into believing our furniture piece would be repaired so that we would spend 10,on newer furniture In January/February we spent close to ten-thousand dollars ($10,000) on new furnitureWhile at the Grapevine location, and before checking out, the representatives stated it would be no problem for Rooms to Go to come and repair a new but damaged productThe roughly dollar ottoman had recently gone out of warranty, but it was said the customer service would have someone repair it for usAlthough the ottoman was rarely used in our downstairs living room, upon sitting on it (I weigh 160) the cheap timber inside gave way and brokeUpon looking closer, several boards were broken We were grossly misled by the store employees who stated that fixing the ottoman would be no problemSo we continued to buy 10,dollars of new princess bedroom sets for our daughtersIt was stated that when this furniture was delivered and setup they would repair the ottomanThis wa

this is about a bed I got a new bed and is sinking, I went to the store, they sent somebody, he came, spend no more that probably minute and they call to said that was nothing wrong,the bed is hard to get out of it,after laying on it