Rooms To Go

I purchased furniture and scheduled a delivery dateI was advised that delivery will take placepThey are refusing to deliver my purchase I purchased furniture and scheduled a delivery dateI was advised that delivery will take place from 7a to pThey are refusing to deliver my purchaseI spoke with manager Raymond, but he did not assist me at allI am not sure what can be done

Products defective, Customer service unprofessional and rude, delivery dispatch lie, late delivery, replacement product defective Ordered a entertainment center from RTG the original delivery was hours late, product was delivered and installed and found to be warped and defective (drawers not shutting, towers not lining up)A week later a tech comes by to inspect and determines a replacement is requiredWeeks later the replacement comes, AGAIN hours past delivery timemy daughter is in bed because they arrived @ 10pm!! Replacement comes falling apart, so we have to mix and match parts to make a complete unitat this point im completely over itholes to connect towers were on the opposite end so I had to DRILL MY OWN HOLES to properly install product!!! ive been given the run around from customer service who is quick to offer a $credit towards a future purchaseare you kidding me??? I dont want your products or future businessi want my money back for your cheap

My bedroom set night stand is peeling on the corner this is my second bedroom set I purchased because they took first one back to make for first one On feburary I notice my night stand started peeling this is my second set I bought to rectify the first bedroom set issue and I had to pay the difference for more cheaply made furniture again my sales rep was #XXXXXXX -lampkin , I purchased 10/13/my order number is XXXXXXXXRTi paid it in full with a credit card Delivery date 10/23/15i called customer service and I contacted the president hot line supposedly they send they are sending some one I wish a new night stand because glue and sticking it together is not what I paid for I am veteran that fought my country and this is not good if we are being scammed by poorly made products

Product issueService issuesReturn/Refund issues First off, it's CHEAP furniture! Cost more than it's worth Bought an entertainment unit w/stone surround w/fireplace was delivered scratched Service was scheduled for today 9/and confirmed via text for between 9- I drove hrs to be here for service then called when no one showed and was told techCalled in and service was rescheduled for 24th, with no notification to me Second: I also had purchased matching end tables and side table w/stone surround and none of the pieces match, I understand shading in tile but these are not even closeI sent pictures to them for an exchange but was told they are not able to exchange for something like that Tiles are different and that's how it is Said I wanted to return it all and was told no refund only store credit I should have known better, should have read reviews Purchased on impulse Regret isn't a strong enough word Also purchased at time of side tables a drawer

Product Falling Apart at seamsOffered repair then rescinded I purchased the a room set years ago in January Order# XXXXXXXX at store [redacted] Over the last few months, the love seat and chaise are literally coming apart at the seams, with the stitching and thread coming apart in places badly and several other places showing loosening and fraying I emailed rooms to go on 10/4/They responded quickly, saying "we have recently been made aware of a defect in the stitching of this modelCan you please submit photos showing the damaged areas?" Note: This is rooms to go openly in writing acknowledging that they have knowingly sold me a product which is defective I submitted the photos, and was told they would schedule an appointment for a technician to come out and evaluate Upon confirming my address, they send a second note saying that because I moved, because I now live outside of their service area, they will not evaluate or even consider repairing my couch

Promised resolve from not completeLetter states rooms to go issue will be corrected with credit bureaus not done Revdex.com case number XXXXXXXX never closed with all credit agencies

I waited all day for the rest of my bed to be deliveredVery unprofessionaThe guy was lateHe also refused to put protection on his shoesHe left Dear, Rooms to Go People I would like to inform everyone about the unacceptable and unprofessional customer service shown to me by Rooms to Go corporationI recently bought my first home about a month agoNow any new home owner realizes the amount of time, money and planning it takes to settle down with a new homeAnd of course, the excitement with getting everything to put in the home! Someday I plan to start a family, create new memories and eventually retire in my homeSo you can probably imagine my excitement shopping for my new home! I saved for months on getting all the necessities to go in my new homeI am a business ownerI have worked so hard in my life to accomplish this dreamAnd I did it! My problem now? The kind of respect I get shown by Room To Go is my issue Now, as a fellow business owner I would li

defected chairEither refund me are give me a new chairfree delivery of chair I purchase a chair on 9/3/at Rooms to Go located at Southwest FRY Stafford, Texas My salesperson is Mo, Salem told me I can pick my chair up in days on 9/6/He fell to tell be about the no return after hours after purchase which is hidden on the back of the receipt in small printMy husband pick up the chair on 9/which was wrapped in plasticWhen he go home he discovered the manufacture forgot to drill a hole for the leg on the chairThey also forgot to put screws for the legMy husband then notified me and told me about the defected chairI immediately contacted Rooms to gospoke with several peopleThey decline to help meThey decline to assist me on my new chairThey stated that they couldn't send a technician out or the couldn't send me a new chair that dayThey said it was not possibleThey also said I would have to pay a percent charge on that defected ch

How is it the delivery personal and dispatch are so unprofessional and disregards for consumers I purchased a sofa sleeper on 7/15/and the sales man was amazing no issues with himWe advised the urgency of the delivery and he said someone would call us on Sunday 7/16/to advise what time the delivery would be made on Monday 7/17/No one called on Sunday On Monday 7/17/i had to call and get a time frame for the deliveryWhich they said between - we requested we get a phone call minutes before they arrived At 1:pm we got the call and I advised them no-one was home but would be there by 2pm the driver said he needed someone there NOW and I continued to explain to him our delivery was confirmed between 2-not 1:and someone would be there at he proceeded to say no delivery then I had my wife call dispatch at 1:and talk to someone She called at 2pm and spoke to a women and she explained what happened and she said she would call the driver a

Received two couches not as experienced in showroom Purchased two couches (SKU#XXXXXXXP) on 5/27/The order number is XXXXXXXI also bought Protection for both couches.The sales rep is Greg BHe did a great job during and after the saleThe payment amount is $by credit card We received the couches on 6/02/We immediately noticed how firm the seats and back wereIt was not the experience we had in the showroomIn the showroom, we sat in the couchAt home, we sat on the couchTwo days later, we went back to the store and inquired as to what to doThe salesman called the warranty deptand we set up a home visitThe following week the warranty rep came in and checked out the couchesHe commented that they appeared to be over stuffedHe said we would get a call from the warranty peopleThe following week a woman called and said that the man checked it out and said everything was fineWhen I said that the man agreed with us that it was too firm and "over

Product selected in store Wrong item delivered Will not refund charge On November 26, 2018, I went to the Gainesville, GA store for a Cheval mirror The sales associate helping me was Lakeata C Holloway I found the mirror I wanted, the only one on the floor cherry carved floor mirror I told Ms Holloway I wished to purchase it but I needed it delivered due my handicap We traded for the mirror to delivered on December 3, 2018, and I paid with a Wells Fargo Visa card I signed the credit card receipt looking only at the amount of $on the computer screen She printed the paperwork and tucked it into a folder I never read the actual paperwork to which the computer afixed my signature When delivery arrived on December 3, 2018, the men unboxed the mirror and it was the wrong color It was a white finish I refused the delivery I called MsHolloway and advised her and she indicated I would receive a refund Once I looked at the paperwork, I realized that she had

2nd couch delivery on 10/14/they scratched brand new wood floors in hallway upstairs 1st deliver went very smoothly 2nd delivery on 10/14/the guys had a difficult time getting chaise thru hallway They ended up taking the couch apart to fit thru hall After it was installed I noticed a small scratch on my BRAND NEW wood floor in hallway I told the delivery boss about it and he said that it was already there I said no it was not I would have noticed it since the floor was brand new I asked him what I needed to do and he said call the store I did that on 10/17/ I have been waiting for a response from them I have had calls from them about getting a warranty on furniture but no calls about claim I called them today and the lady I spoke with told me that the dismissed my claim She said that the delivery man told his supervisor that he tried to tell me before the couch was delivered that there was a scratch on floor The note also said they they dismi

Delivery men stole jewelery from my home and were snooping around my closet and bathroomCompany did nothing about it My fiancé and I spent a very large amount of money to furnish our entire home from Rooms to GoI can't begin to explain the terrible things that have happenedFirst being that one piece arrived broken and they couldn't schedule to get our furniture to us until months after we ordered it, but one (or both) of the delivery men from the 3rd delivery I caught snooping around my room when I went to check on them putting the bed frame togetherLater that day we noticed missing jewelry and gold pieces that were in our bedside tablesThe men went through our belongings and stole from usThe company did not try to help, the man who is in charge of deliveries, Marc L., was extremely rude and disrespectfulAlthough I told him I witnessed them snooping, he said since I didn't see them take my fiancé and I's jewelry with my own eyes, it was the delivery men's word against

Stetson sectional motor burned up within monthsNo warranty after 12moWere told we had 36moyears now, bad motor againRTG wont help Purchased Stetson piece sectional April Purchased year warranty we thought at time of purchasemonths later motor burned upRooms To Go said only had 12month warranty, and a year fabric protection warranty.We paid $7oo to replace defective chairService would not repair even after we agreed to pay for motor replacement laborRooms To Go said they will not service there own products, once there past there warrantyEven after we offered to pay for parts and laborAbout days after our supposed warranty on chair was up, we received a call for an extended warranty after we bought a new 2nd chairWe live on a fixed incomeI recently had colon surgery on December 5th and need chair for supportTerribly disappointedThere willing to sell us another chairWhat do we do with existing chair? Its the left end unit piece of sec

Will not issue refund I placed a sofa set on layaway on Saturday, July 23, with a $dollar down paymentOn Sunday, July 24,after speaking with a family member about the poor quality of the store's product, I called at 10:08am to cancel my orderThe person told me that the store wasn't open yet, but they would take care of it for meOn Tuesday, July 26, 2016, I called to see when my money would be back on my card and I was told that I would only be getting a store creditI called the corporate office to complain and was told that I would be getting 80% of my money and that they would take roughly $dollars and apply as a store creditWhen I called the store back, the manager laughed and said "you're not getting ANY money backI don't have to give you anythingYou better check your receiptNobody told you to sign without reading"When I purchased the furniture, I was told I was signing for my credit card, not a contractThis is shady business and something ne

I have experienced rude customer service from this company, poor delivery, and over lack of willingness to resolve customer issue Omg this company has the worst customer service ever! They delivered a dresser I paid $500+ for to the incorrect address and refuse to deliver a replacement for their error! Now someone ends up with a free dresser that I'm stuck paying for!! DO NOT!!! I REPEAT, DO NOT SHOP HERE EVER IN LIFE!!!!!! Save yourself the headache! I am beyond furious with their poor customer service and inability to help! If I had to rate them I'll give them -stars! However, they don't deserve that much! There was this one representative by the name of Michael Pwho refused to transfer me over to a higher superiorI basically begged this guy to do so with no resolveHe stated to me that he was the highest superior available, which I knew wasn't true SN: I PREVIOUSLY ORDERED A BUNK BED FROM THEM AND IT WAS DELIVERED TO MY CORRECT ADDRESSHOWEVER, THE SETUP WAS VERY POOR!

Didn't receive correct parts! Our delivery was scheduled weeks from purchase! We received part of my sons bed 1/weeks after purchase but missing parts! After a day conversation with rooms to go they sent bed rails today! I made sure someone was home all day and we have video cam! But never came! They called and said delivery guys came but no one was home but we have no proof they rang our video ring door bell on camera! Delivery sucks!! We spent over 7k and should not be waiting this long for our final delivery!

Bought a sofa on 12/01/, and In April it cracked in front and brokeSeller is not taking responsibility for defect of product Bought a new sofa on 12/01/at rooms to go which they deliveredIn April the sofa cracked in front/brokeI called them & they said it's not a defect, nor their fault, and blamed it on me the customerThey did not want to fix it or replace itI advised them that it's impossible for me or my family to crack a sofa when I weigh lbsand my wife less, and the children are less than 80lbsIt's obsurd that I paid $for a sofa that was defective, broke, and Rooms to Go doesn't want to be responsible for their product

The delivery people broke a ceiling light and left a crack on the ceilingMultiple calls to customer serviceIssues have never be resolved We ordered a pair of sofa and lover seat in early SeptemberThey were delivered in min SeptemberThe delivery people broke a ceiling lamp and created a crack on the ceiling tooWhen we called the customer service, we were promised that they would send someone to fix these within daysWe have made multiple callsNo one has ever showed up to fix them

The bunk bed set I paid for arrived with no hardware to assemble it The hardware was overnight mailed and now I can't get anyone out to assemble it I purchased a bunk bed set on 3/10/order# XXXXXXXX and a delivery date of 3/31/ The delivery arrived but was missing the hardware to assemble the pieces together I was told that the hardware would be overnight mailed on Monday and once the hardware arrived to call them and technicians would come out the same day and assemble I called once the hardware arrived and was told no one could come assemble because it was minutes before the last scheduled delivery time I was asked for a manager and was finally transferred to MsAwho told me that her notes on the account indicated that a night manager had called and made arrangements with me for a next (today) delivery with a minute call ahead, which was a lie I had not been contacted by any manager during the night to inform me of a delivery the following day (today)