Roseville Hyundai

My vehicle has been in the shop at Roseville Hyundai for 3 months 8/28/23-11/28/2023 and still counting. I took it in with the check engine light on and an evap leak code. I was told they did the smoke test and could not locate any reason for the check engine light. They checked for oil leaks and there were no leak. Picked the car up 8/30 they reset check engine light. Light came back on next day. Took the car back. Told their Service the car is under warranty. Received a call 16 days in that I need to bring in more money for diagnostic testing since the car is not under warranty and their mechanics need to get paid. WTH! Once again I had to tell them the car is under warranty and exactly why do I need to bring in more money. I personally had to call their Finance guy to print out my warranty and my boyfriend walked into their finance dept and hand delivered it to THEIR service manager. In the same building might I add. I was told not only were their mechanics trying to locate the evap leak but they also had the Hyundai Engineers involved in the troubleshooting, yet they still could not find the reason for the evap leak. 2 months and a few weeks in a 3rd mechanic gets involved and low and behold he finds multiple oil leaks, the charcoal cannister is bad, the gas cap failed the tests and multiple other issues. Now mind you, I inquired about the gas cap and charcoal cannister and was told they had passed the test when the first 2 mechanics were trying to diagnose the problems. I have received many different stories from the day I dropped the car off. I took the car to the dealer because I expected top notch service and I have not only the Hyundai Used Certified Warranty but also the Fidelity Platinum Warranty. In all of this I am also told that the turbo (which Hyundai replaced in 2020) needs to be replaced. I told the Service Manager it was only 3 years old. His response was oh you didn't mention having issues with the turbo? NOOOO! I brought the car in for the evap leak. I was told the turbo was leaking. Then I was told the turbo doesn't leak the mechanic noticed a lag in the turbo when driving the car? Honestly I question if they are even sue they have the right car. This has been insane to say the least. NEVER expected them to have the car for 3 months and counting.

We have contacted the customer and been dealing with the nanurfacturer to get partsThe customer has been in a loaner at our cost since before the mmanurfacturer approvedPlease let me know who I can contact to update the case.Thanks

According to [redacted] in Finance this has been handled, I would like to coordinate with the customer to get with sales and address the situation

I am rejecting this response because: I do not feel it is a fair resolution to the events that occurredI don't appreciate the underhanded tactics I was subjected to and fail to see how the offer of free oil changes foe the life of the lease, which is months, by the way makes up for the discrepancy on the contractI would not have agreed to lease this vehicle had I realized that I was dealing with a dealership whose verbal promises do not translate into realityJust driving round trip to work will put at least 12,000/mi /year on the vehicle, so why would I purposefully sign a lease allowing only 10,mil./year when I will have to pay cents a mile after that at the end of the lease term? Not only that, but how do you feel justified offering me 15,mi./year plus a free oil change when you guys were trying to push me into re-signing the contract, and then dismissing me so rudely when you were able to "push the financing through, "when I was waiting to find out when I could talk to the GM? I will not be bringing the vehicle to your establishment for it's regularly scheduled maintenance, due to what I still feel was a veiled threat from Magdi ***i, but will instead be taking it do a different Hyundai dealer for serviceI don't feel it is too much to ask that you increase my yearly mileage allotment to the 12,000/mil./year that we had verbally agreed upon prior to all thisThe only thing I can thank you for is the life lesson for I will never again allow myself to be pushed into signing anything without first verifying that the the terms agreed upon verbally match those in writingI see now that I was naive to assume that you would do what you said, but it added insult to injury, if you will, to have Mr***i throw out the promise of 15,mil./year and a free oil change when trying to coerce me into re-signing, only to push me out the door with nothing to show for spending days stressed out by the prior days of phone harassment and for my time driving to you where I spent half of my only day off trying to get a straight answer out of someoneIf you guys could "push the financing through" after I had been driving the vehicle for days, why didn't you just do that instead of subjecting me to the stress,? And though unhappy with the "bait and switch" tactics originally employed by your outfit, I was resigned to accept those terms as I did ultimately signHowever, I feel further insult occurred when Mr.***i offered more empty promises when wanting me to re-sign the contract until, as he said "we got our money, " so never mindThis was their error after all, and instead of apologizing when I expressed how disgruntled I felt, they just about pushed me out the door, clearly showing me how invaluable my time was to them and how little my patronage as a customer meantSo, no I don't want free oil changes as I don't feel comfortable having the vehicle serviced at that location due to the veiled threat made by Mr***iI seek only that they honor the mileage allotment of 12,mil./yrthat was verbally agreed upon originally

If we were going to arrange financing with any bank we would have required a credit applicationIt would not have mattered what bank it was going to unless the customer arranged own financing and was bringing in a check to pay for the vehicleTo submit to any bank we would have needed the credit applicationAs far as the DMV goes customer purchased the vehicle on May 2016, she says she went to DMV on June 2nd and they told her car was not transferred into her nameUnfortunatley it takes longer than days (business days) for DMV to process the paperworkCustomer states "without her approval we submitted her to [redacted] at a higher interest rate"The customer signed a Retail Installment Contract with the rate and payment on itDo not see anyplace where it changed or is different from what customer agreed to and signed forThe contract rate on here signed contract is 2.79%

I am rejecting this response because: Let me clarify so ALL is CLEAR to all who is involvedOur DECISION to purchase this particular Sonata over the first Sonata we test drove was BASED on INFORMATION provided to us by the salesman, that information provided was discovered to be INCORRECTLet me also be CLEAR that it has nothing to do with the mileage OR the prices of the two vehiclesWe purchased the second sonata because the salesman said that it was the same as the first the only difference was the second vehicle had more mileage, that is why the price is less.HOWEVER, the second vehicle was NOT the same, it did NOT HAVE THE FEATURES THAT THE SALESMAN TOLD US IT DID! EVEN THOUGH AS YOU CAN CLEARLY SEE ON THE CHECKLIST IT SAYS IT DID! BUT IT DOES NOThow is that confusing??? So let me be clear again, since they are still confusedHere it is again in black and white [redacted] marked PASS on these items #101, #102, and #on the CHECKLIST the night we purchased the car, so we believed that the car we were purchasing had these features.#Power seat (s) operation – the Sonata DOES NOT HAVE power seats features#Seat heaters/coolers operation – the Sonata DOES NOT HAVE heated/cooler features#Power Memory seat operation – the Sonata DOES NOT HAVE memory seat featuresWhen we realized that they had lied to us, we tried to take the vehicle back the next day (less than hours) and we wanted them buy it back for $(what we paid)So that we can get the first Sonata.Let me be clear again, WE DID NOT WANT TO SWAP THE CAR OUT FOR THE OTHER ONE FOR THE SAME PRICEWe wanted them to PAY US the same PRICE WE JUST PAID THEMSo we didn't OWE anything.THEN we wanted to start FRESH OVER AND BUY THE OTHER SONATA for the price listed! It is as simple as thatI don't know why they are so confused.The ISSUE HERE IS that they REFUSED to purchase it back for $Instead they offered us only $12,So we would be out of pocket $5,for a vehicle we had less than hours! That is totally unfair, since they had lied about vehicle to begin with!We repeatedly tried to tell them this in several ways, but they just became excessively rude, and threatened to call the police on us

Tell us why here...Mr [redacted] I understand your frustration but after reviewing you deal and car that you purchased over a year and a half ago, I noticed you did receive your rebatesYou stated you were to get $cash back which you didIn fact you got $cash back which shows on your contract on the rebate lineAs for the 0% for monthsHyundai does not offer 0% and rebatesIts one or the otherOur ads state that you can not combine offersAs for the days deferred payments they only offer that on months and you requested monthsThe contract you signed is months not months therefore that offer does not qualify nor could we offer you something we don't haveI can assure you that you where not taken advantage of because your elderly nor where you mislead seeing you signed a contract showing all your numbers and interest rate upfrontI would be more than happy to sit with you and go over any questions you have

Tell us why here...Roseville Hyundai has given the customer many options that they have refusedAs for the price lets make sure we are on the same pageThe customer paid $13,plus tax and fees not $17, The customer decided to purchase an extended warranty and gap insurance on their ownThose have nothing to do with the price of the carAs for the items they say the other car has and the one they purchased does not would also be impossibleThe Sonata model and year they purchased does not have the option of memory seats OR cooled seatsSo I can see how the other car had those items if they were not an option on that specific model and yearSo in short Roseville Hyundai does refuse to pay the customers taxes and fees and eat the difference in cost for a car with less milesWe have put forth our best offers to make the customer happy and they still are not happy with any of those optionsI will put the option of trading the customer out of a car they came in and specifically wanted and bought into a car with less miles if they would like to pay the difference for the car or I will fix any issues the customer has with the carIt is at the dealerships request that the customer do not return to dealership because it was the customer who was loud and upset and that is why dealership threaten to call copsWe had children and customers in the showroom, that could hear her yelling in screaming in the showroom and that is why she was video taped for issues like this

Tell us why hereMrAnd Mrs [redacted] came in for a specific vehicle they saw on the website of Roseville HyundaiWhen they arrived the salesperson could not find the vehicle they came in onHe found a car he thought was the correct vehiclehe took the customer out to look at the car but realized is was not the right car because the mileage was lower by 20k milesThe customer saw miles were less but didn't say a wordWe addressed it with customer and explained that car was more moneyThey refused to pay the difference and it was at that time we found the car they came here in the back being detailed againThe customer said that was the car they came in but wanted to re drive the vehicle before moving forwardThe customer came back from the test drive and the vehicle being shown to them and decided to move forwardWe also have a video of customer stating it was their fault not our but wants us to eat itThe dealership also gave them the option of trading the car back in and paying the difference of the car that was more money but customer refused and wanted us to give them a car with less miles and more equipment for the same priceIn the video the customer states it was their fault and then changes her story it was ours all in the same breath This complaint is a blatant lie and another example of customers miss using the system that is there to be used by consumers that have real complaints against companies that don't look out for the customersThis complaint is to be removed

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Hello ***,I just checked with Wells Fargo Bank and Roseville Hyundai did send a second checkIt was not the exact amount that I expected but after nearly months of going round and round with them it is better than nothing.Thank you [redacted] for your helpSomething tells me this would not have happened without you..Kindest regards, [redacted]

Tell us why hereMr ***, I apologize for the misunderstanding that transpired during your visit but like you have been told it was a mistake made by the company who handles our websiteRoseville *** did show you cars like the GLS that was listed for $12,but you were not happy with
themIf you look at the car description online it says that vehicle is a GLS when in fact the car is a Limited and that is where the price mistake happenedRoseville *** did not bait and switch you at allit was a human errorI also want to apologize that I would not give you $in gas that you demanded in return for not writing this review and complaint for an mistakeWe did offer you other vehicles but gave us no to help you find a vehicle that fits your needs and wants Roseville *** does not practice unethical business practices and we do apologize for the mistakeIf you would like to discuss this further please contact me*** ***

Spoke to the sales department, this customer has gotten the refundPlease contact me or the store if there is anything else that is needed.Thanks,*** *** ***
*** ***

Roseville Hyundai request this complaint be closedThe customer was not given information on the warrantyThe other dealership that we are not affiliated with did not submit the claim for a tire warranty she hadRoseville Hyundai like the customer stated in here first email would work on her behalf to get the claim submitted and the money refundedAt no time would Roseville Hyundai say the fiancé team would reimburse her because that is not who refunds any moneyThe claim has been submitted and approvedThe customer will be receiving a refund from her warranty that she purchased from Roseville HyundaiAt now time did Roseville Hyundai make statementsInstead Roseville Hyundai went out of our way to help a customer that was taken advantage of by another dealershipI would hope a complaint was made about that dealership

I am rejecting this response because:I understand it was an advertising mistakeI also understand that your dealership never agreed in writing to sell me the car at that priceHowever, I disagree with many of your statements:"If you look at the car description online it says that the vehicle is a GLS when in fact the car is a Limited and that is where the price mistake happened." - this is falseWhile the title includes "GLS", it also clearly says "LTD", and lists the VIN, mileage, and features of the LimitedIt also includes multiple pictures of the actual Limited with that VIN, and no pictures of a GLSPlease see the attached screenshots from your website, as well as from cars.com, listing all the features of this vehicle"Roseville Hyundai did show you cars like the GLS that was listed for $12,but you were not happy with them." - after being at your dealership for two hours - during which time your staff had ample opportunity to verify the price - I was taken aside, told the price would not be honored, and they ATTEMPTED to show me a car far inferior to the one advertised in terms of features and milesI refused to even view the car"I want to apologize that I would not give you $in gas that you demanded in return for not writing this review and complaint for a mistake." - I estimated the cost of round-trip fuel for myself and my daughter at approximately $(not $25)After telling *** how completely dissatisfied I was and that I planned to write negative reviews - which I have done - I told *** that I would be satisfied if the dealership made a goodwill gesture and reimbursed me for the cost of gasoline for my daughter and myselfAfter checking with management, *** told me they don't pay for avoiding bad reviewsI just wanted to give the dealership an opportunity to make a token goodwill gesture, which you refused to do"Roseville Hyundai does not practice unethical business practices" - again, a matter of opinion, and one in which we apparently disagreeI consider what occurred "unintentional bait-and-switch" or "accidental bait-and-switch"Do I think your dealership INTENTIONALLY posted an inaccurate ad to lure me in, only to swap out the Limited for a GLS? NoBut is that what happened? Yes. In summary, if the dealership had told me on the phone that the price was a mistake, or when I arrived that it was a mistake, or when I printed out the ad on your own computers and gave it to the sales person (who commented directly on the great price) that it was a mistake, I would not be nearly as dissatisfiedMistakes happenI believe your dealership stepped over the line from mistake to negligent when they did not verify the price much earlier in the process

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I would like to respond to *** *** and let him know I just spoke to *** *** *** *** and he stated he will speak to his staff about the way I was treated and will agree to comp me the cost for the rental carHe also asked me to call him and let him know if the car had the same problem again and he would see to it that it was fixedMy original problem was that the Service department was adding insult to injury by stating they had no power to authorize a rental car for , when I knew otherwiseThe other issue I had was besides saying they no longer have loaner cars and that I would have to pay for my own car rental was that they told me they could not longer wash customers cars due to the drought.......but as I was walking to my car the service men went and got a influential customer driving an $80,car and said right in front of me " Sir your car is all clean and polished"They had just washed his car! Being treated like a second class citizen does not make any one want to return to an establishment like thisOn a positive note I am hoping that a review of your standards/ethics might yield an attitude change and thus higher customer retention levels
THANK YOU FOR YOUR TIME*** *** ***

The last thing we want to do is have an upset customerThe mileage is printed on the contract and there was no intention to decieve or misrepresent anythingIt does sound like there was a misunderstnading and for that we apologizeWe also apologize for the calls to try to have the consumer
re-sign however this does happen sometimes in every dealership when dealing with the banks and sometimes its as simple as the bank wanting something in a different place or a fee underchargedWhile it does not affect the customer or the payment it does affect the dealer sometimesIn this case it sounds like the bank gave us the ok to not need a new contract since it did not affect customer terms or payment.Again we apologize for the misunderstanding and the customer time and hassle and would like to offer to give her oil changes for free for the full life of here leaseIn this case it would months I believe

This email is in response to our conversation on 7/28/15. I had a conversation with *** from the Hyundai Corporation regarding the denial of the dealership for the Veterans incentive. *** assured me that she had reached out to the dealership and the Regional manager and is waiting for a response. During my conversation with her I stated that I had not received a payment notice and was concerned. *** stated that I would have to call Hyundai Financial Department and she gave me the phone number. I called the Hyundai Finance Department only to find out that I owe a payment for July 2015. I stated that I had not received a bill and she told me that if the contract was funded late then they would not have been able to send me a statement. I questioned her about that practice because it seems that the dealership and the finance department were neglegent with their paperwork. I asked her how I could be held responsible for this payment when I did not receive a bill. Her comment back to me was that they would not report this late payment to the credit bureau. I explained to the person from the finance department that I did not receive my contract until 7/27/and cannot understand how they can hold me accountable for a bill I did not receive. This dealership has been less than competent on the sale of my Elantra. They tried to deny me the veterans incentive, they tried to tell me that it might not be approved because the veteran had a name change and when the dealer was told that this veteran purchased her home as a veteran they said they would have to wait. So, when they agreed to give us the incentive they sent the salesperson to my house to have us sign a new contract. I did not receive a copy of the new contract that day. Several weeks later I received a copy of the old contract This has not been a good experience and if they treated me this was who else are they misleading

Tell us why here...Mr**, I am confused on this complaintMr** had contacted me not because he couldn't get in touch with the service advisor but upset because his clutch went out not because of defect but because of wear and tear on a car he purchased over a year agoWhen I myself told
Mr** he was upset that he would have to pay the bill and that we would not cover the part or labor because it is not a warrantied itemWe as a favor to him reached out To Hyundai Motor but Hyundai said it was wear and tear and not covered as a warrantied part. At that time we explained to Mr** about the situation and that he would be required to pay the billThe reason it took so long was not because we didn't want to fix the car or because he couldn't get in touch with someone because he was speaking to me the General Manager but rather waiting on his ok to do the work that he was refusing to pay forWe as a good faith offer discounted the part for him and once we were given the ok to perform the work we didRoseville Hyundai will not work on any car with out customer consentAny further questions please feel free to contact me

Hi Just wanted to thank you for your efforts and let you know the outcome. ***, Hyundai representative, has been assisting me from the corporate end. Apparently the corporate office was not too happy with this dealership even though their hands were tied, or at least that what we were told. However,Thursday afternoon I received a phone call from *** telling me that she had a conversation with the dealership regarding the check for $500., veterans incentive and wanted to know if we wanted to pick up the check from the dealer or have it mailed. The dealership told *** that their Fed-x had already gone out for the day so she suggested they figure out how to do this in a very timely manner. I received the check by Fed-x Friday morning by8am. Because of the harassing phone calls from Hyundai Finance she told me that to make up for all the problems the dealership caused me, she would arrange to pay for my next car payment. Wow, apparently the Corporation is not real happy with this dealership. Yea, we did it. Your help was a huge part of this settlement. I just wanted to say thank you for all your work and let you know that there was a resolution. Sincerely, *** ***

I am rejecting this response because: While I am extremely grateful Roseville Hyundai chose to help me, it was the sales and finance team at Roseville Hyundai who initially gave me information to the warranty I purchased so it should be this team who rectifies the situationAdditionally, *** assured me the refund check would be mailed ASAP, explaining the finance team would issue the check to me and then wait to receive reimbursement from the insurance companyWhen I emailed twice requesting a status update, I received no responseWhen I began to explain the circumstances to *** earlier today over the phone, he hung up on meAgain, I am grateful for the team's willingness to take on my claim but the lack of communication has led to my concern of the delivery of the agreed upon resolutionI'd ask that the reimbursement check be mailed immediately, as promisedThank you for your time