Roseville Hyundai

Review: I purchased/financed Feb/2013 Hyundai Accent 2013 I was tols I had 10 yr - 100,000 miles unde my warranty. However, I just found out that the warranty is 5yrs - 60, 000 miles. I schedule an appointment Roseville Hyundai dropped the vehicle off 6/24/16 in the evning. I phoned & told the Service dept regarding my complaint & needed the car looked at(cluth). next morninggot a call from the dealership spoke with [redacted] my service advisor he told me in order to find out if the clutch was bad the cost would be $133 so I stated the car is under warranty why do I need to pay. He said "in order to proceed to check your clutch itwould cost $133" so I said ok. I never received a call on the status of the vehicle. I told my dad what the cost would be & he was very upset simply because the car is under the warranty & I should not have to pay a dime, I got [redacted] on the phone & my dad spoke to him. Later that afternoon I called [redacted] & he stated it would be $39.90 for them re-setting the computer.So nothing was down to clutch because he claims it not under the warrant. When I purchased the car I was told everything under the hood was covered within the warranty.Desired Settlement: Repair the clutch it is still under the warranty & I feel it should be fixed or replaced.

Business

Response:

All new Hyundais' come with a 5 year 60,000 mile limited warranty AND a 10 year 100,000 mile powertrain warranty in addition to a number of other warranties. The customer has both the 5 year 60k and the 10 year 100k. The customers owners manual has all the details of what is covered in addition the customer can visit the following site for a full break down. https://www.hyundaiusa.com/assurance/america-best-warranty.aspxWear items are not covered under any warranty. Items like brakes, tires and clutches are items that wear based on use. They are not covered by any manufacturer. This vehicle was purchased over 3 years ago.

Review: Dealer advertised 2013 [redacted] Sonata Limited, VIN [redacted], stock number [redacted] for $12,000. I called and spoke with [redacted],the sales manager, and verified availability AND price. I drove 39 miles to dealer, again verified price on their website from their showroom floor computers, printed it, and gave it to Mitch, our sales person. I test drove the car. Only after two hours and a completed credit application did dealer say the price was a mistake. They tried to show me a cheaper, less equipped car instead. This is classic "bait and switch". Dealer should have verified the price long before two hours had transpired.Desired Settlement: I would like the dealership to sell me the car for $12,000 - the price advertised, and still advertised 2.5 hours after I left the dealership. If the car has already been sold, I would like them to sell me a comparable car at a comparable price.

Business

Response:

Tell us why here... Mr [redacted], I apologize for the misunderstanding that transpired during your visit but like you have been told it was a mistake made by the company who handles our website. Roseville [redacted] did show you cars like the GLS that was listed for $12,000 but you were not happy with them. If you look at the car description online it says that vehicle is a GLS when in fact the car is a Limited and that is where the price mistake happened. Roseville [redacted] did not bait and switch you at all. it was a human error. I also want to apologize that I would not give you $25 in gas that you demanded in return for not writing this review and complaint for an mistake. We did offer you other vehicles but gave us no to help you find a vehicle that fits your needs and wants. Roseville [redacted] does not practice unethical business practices and we do apologize for the mistake. If you would like to discuss this further please contact me. [redacted]

Consumer

Response:

I am rejecting this response because:I understand it was an advertising mistake. I also understand that your dealership never agreed in writing to sell me the car at that price. However, I disagree with many of your statements:1. "If you look at the car description online it says that the vehicle is a GLS when in fact the car is a Limited and that is where the price mistake happened." - this is false. While the title includes "GLS", it also clearly says "LTD", and lists the VIN, mileage, and features of the Limited. It also includes multiple pictures of the actual Limited with that VIN, and no pictures of a GLS. Please see the attached screenshots from your website, as well as from cars.com, listing all the features of this vehicle.2. "Roseville Hyundai did show you cars like the GLS that was listed for $12,000 but you were not happy with them." - after being at your dealership for two hours - during which time your staff had ample opportunity to verify the price - I was taken aside, told the price would not be honored, and they ATTEMPTED to show me a car far inferior to the one advertised in terms of features and miles. I refused to even view the car.3. "I want to apologize that I would not give you $25 in gas that you demanded in return for not writing this review and complaint for a mistake." - I estimated the cost of round-trip fuel for myself and my daughter at approximately $20 (not $25). After telling [redacted] how completely dissatisfied I was and that I planned to write negative reviews - which I have done - I told [redacted] that I would be satisfied if the dealership made a goodwill gesture and reimbursed me for the cost of gasoline for my daughter and myself. After checking with management, [redacted] told me they don't pay for avoiding bad reviews. I just wanted to give the dealership an opportunity to make a token goodwill gesture, which you refused to do.4. "Roseville Hyundai does not practice unethical business practices" - again, a matter of opinion, and one in which we apparently disagree. I consider what occurred "unintentional bait-and-switch" or "accidental bait-and-switch". Do I think your dealership INTENTIONALLY posted an inaccurate ad to lure me in, only to swap out the Limited for a GLS? No. But is that what happened? Yes. In summary, if the dealership had told me on the phone that the price was a mistake, or when I arrived that it was a mistake, or when I printed out the ad on your own computers and gave it to the sales person (who commented directly on the great price) that it was a mistake, I would not be nearly as dissatisfied. Mistakes happen. I believe your dealership stepped over the line from mistake to negligent when they did not verify the price much earlier in the process.

Review: On Sept. 3, 2014, I took my 2002 Hyundai in Roseville Hyundai, 200 N. Sunrise Ave in Roseville, CA for an oil change and tune-up at 200,000 miles. The Hyundai is an XG-350, Vin # [redacted] worth about $2000. The service Advisor was [redacted]. I mentioned that I wanted the oil changed, fluids checked, to check a "thunk sound in the front end when we brake for a stop, check a very slight oil drip (one drop a day), and a noise in the front end when going over bumps in road. Just to let me know what the repairs would cost beofre doing anything. The service manager told me that the timing belt should be replaced at 200,000 mi and probably the spark plugs and wires. Other inspections and fluids would bring the repair bill to $1680. I had gone in to the dealership with a limit of about $500, but was convinced of the importantance of the timing belt replacement and I was told that the car would be as good as new and worth more than $2000, after the repairs were completed. I reluctanlty agreed to maximum of $1680 and explained we were retired on a fixed income and would rather sell the car than put in more $$$ tha it was worth.

In the next day or two, [redacted] called and said he had run into problems. We now needed to replace all the belts (cheaper to do now when replacing the timing belt,) the throttle body needed to replaced, that sway bars bushings and control arm bushings were worn down to the metal, the power steering pump needed replacement, suction hoses needed replacement and some other leak repairs that would cost a total of $4000 to $5000 to complete. He said he had everything torn apart and will wait for our decision before proceeding. He also said that the car would be as good as new and give us another 200,000 mi trouble free. He showed a picture of his relative's car (same as mine) that had over 400,000 mi on it. I discussed the issues with my wife. I was going in to the hospital on Sept 24 for total knee replacement and will be in rehab for 12 weeks after that. We needed the car since we are also taking care of our Son and Granddaughter and it was the only car we had to transport me to rehab. We felt tricked and trapped, but we felt we had no choice except to get the car running and returned. On Sept 5 and 6th, I left a voicemail message (each day) on the Service Advisors direct phone line at the Hyundai dealership. I verbally approved the lower amount of repairs ($4000) to get the car running, to prioritize repairs in order to keep the total to the $4000 end of the given range. Also I emphasized again that we are on a fixed income and the car is only worth $2000, but we need the car back before my surgery on Sept. 24 (If I had known it would cost $4000 I would not have taken the car in, but used the $$$ to buy another car). I assumed the car was being repaired, since I received no further contact from the Service Advisor. I would have expected him to call to see when to get started or what to do with the car. On Sept 14 (over a week later), I called the Service Advisor for the status of the repairs. He said he was waiting for me to approve making the repairs (which I did in the two voicemails on Sept 5 and 6th). How long was he going to wait before he contacted me? I repeated to him the need to keep the total repair expenses to $4000 estimate and to prioritize the repairs to keep that limit. He reminded me that it is a great car and it will run like new again for another 200,000 mi. after the repairs are done. On Sept 21 and 22, my wife called to see the status of the repairs since I had to go to surgery on Sept 24. The Service Advisor was very rude to her and said "what do you want me to do drop all the 10,000 other things I have to do" He then said he would have the car completed by the end of the day Sept 23.

I went to pick up the car in the late afternoon of the 23rd. When I got there I asked if he had the damaged or replaced parts in the trunk since I thought it was a law to protect the consumer. He said NO! He didn't want to get the trunk dirty and that the damaged or replaced parts were in the dumpster if I wanted to look for them. I t was almost closing time so I said if he separated them out I would have my son pick them up the next day (since I would be in surgery). He said the trash would be removed that night (and therefore not available tomorrow). He also said that he did everything he could to keep the expenses down (discounts for good customer, reduced costs, finding lowest priced parts, etc) but the bill was now $5270 and I could have the car (he knew I need to get to surgery)as soon as I paid the bill. I was very angry and shocked. I just wanted to get out of there. It took 20 min for them to find the car and I had to go looking with them to locate it in the back of the lot. It was covered with dirt blown over from the construction site two doors down and the inside was blown over from the construction site two doors down and the inside was full of dust and dirt and leaves indicating that the windows were left down for most of the 3 weeks they had the car. The Service Advisor said that I could bring it back for detailed cleaning when I got out of the hospital. I drove the car home and got all clogged up (due to asthma and allergies) from the dust and dirt inside the car. I turned on the A/C for the 40min ride home since it was hot and I wanted to blow out the dust. The A/C worked before I took the car in, but for the whole trip home it only blew very hot air.

On Oct 14, after release from the hospital and two weeks of rehab, I called the Service Advisor ([redacted]) and said that I would like to set a Tue or Thur appt to get the detailed cleaning and the A/C fixed at no further expense and that I need the car back the same day I brought in. He said he or ** would make sure that happen, and that he knows what happen to the A/C and could easily fix it (it is obvious that they didn't inspect repairs or operation of the car before having me drive it home even after repeatedly stating that I would get the car back as good as new). I had my wife and son take the car in on Thurs, Oct 16th with the promise that all will be in working order and returned by the end of the day, at no further expense. My wife met with [redacted] (the Service Advisor) and he apologized for the problems. He also said that she would have to work with ** since he ([redacted]) was given forced leave and would not be available. He implied that his boss felt he was stressed and overreacting at work. My wife did get the car back later that day. It was cleaned and detailed, but they had to order an additional part that the A/C needed (the A/C ran fine before taking the car in for an oil change). She was told everything they discussed (parts ordered and no cost to us) was documented that they would call us when the part came in and there would be no cost to us to complete that repair. On Oct 20, and we still did not receive that the A/C part was ready, so I called the Hyundai Service Dept. I was told [redacted] was still not available and that they couldn't get a hold of ** (that he was probably in the shop). My wife called later in the same day and spoke with the Service Dept. She was told that there was no record of any parts ordered since a call back after a few hours, she called the Service Dept. again. This time we were told that the parts were found. My wife took the car in on 10/22/2014 and the repairs were completed at no cost to us.

It is interesting that Hyundai did not return any damaged or repairs parts. The car was running well and everything working for the last 5 yrs. I changed the oil and filters every 5000 mi and I checked the control arm and sway bar bushings thinking they may be the cause of the noise in the front end when braking or going over bumps. I found them not to be worned or cracked. That is why I took the car into the Hyundai dealer to see if they could find the case. I was surprised when they found the bushings were worn down to metal and would not give me the old parts to prove that they needed to be replaced. No calls were made to us to get approval for repairs above $4000. There still is a "banging" noise when going over bumps. The Hyundai dealership did all repairs they wanted to (even if not approved by me) including things never mentioned to me--- windshield wipers, bushings,end links, alignment, power steering pump, hoses, ABS wheel sensor, water pump, battery cables, thermostat, etc. No wonder [redacted] said it would be like a new car---everything was replaced! It is also interesting that the Roseville Hyundai phone "hold" message and advertisements state "we have the top customer service rating for the past 4 years". I wonder who decides that.Desired Settlement: So it took almost two months of deception and constant communication problems, plus $5270 ($1270 more than I felt forced to approve) to get my cars oil changed and a "tune-up" for a $2000 car. now that the "repairs" have been completed, I would like to take the car to another Hyundai dealership to inspect the repair work and complete any repairs that weren't resolved, but paid for. I would like Roseville Hyundai pay for the inspection and corrective repairs made. I would also like Roseville Hyundai to reimburse me for the $1270 to $3600 in repairs that I did not approve or were not required for safe return of my $2000 car. This has turned out to be very costly lesson in trust, and being taken advantage of at a time when we were most vulnerable-health, emotions, and finances.

Allan Dixon

I am 72 years old. My wife and I are retired. We live on a fixed income and both have serious medicare conditions.

Business

Response:

I have contacted the customer and we are working with them toward a resolution, which may include rechecking all the work performed, performing additional work at no charge, and possible a refund of a portion of the bill.

Review: Auto Repair Service Department Review: My "Check engine" light came on 3/15/16.. took to Roseville Hyundai and Paid to have car fixed after 9 hours at this service dept. Picked up, paid and went home. The same problem occurred again, the VERY NEXT DAY on 3/16/16 and I called Hyundai once again and requested to return, the service manager stated they could not look at it that day but I was welcome to drop it off again, this time overnight. I inquired about a "loaner car" since I was bringing back a car that was just-paid-to-be- fixed-the-day prior and the service manager "Paul" told me they had no loaners and WOULD NOT pay for a rental car since it was not a warranty item. So in other words this customer is at the mercy of the Roseville Hyundai dealer./service department and must keep paying good money for the same problem more than once. I intend to notify the [redacted] and all other interested parties regarding what I feel is akin to Auto Repair Fraud. Not only did they not fix the problem after charging me, but they also refused to back their work which caused me to incur further out-of-pocket charges to rent a car so I can leave my car to be " re-diagnosed" once again. I do not trust this service department any longer and desire an intervention. I also intend to notify the B.A.R . Thank you and any assistance would be appreciated. They are charging for work they are not performing!Desired Settlement: I wish RSV. Hyundai to stand behind their work and if they do not fix a problem and the customer has to incur additional time off of work to bring the same vehicle with the same problem in two days in a rowe that RSV. Hyundai provide a loaner vehicle OR Pay for a rental car for their customer. I was thinking of buying a new car, now...I will never buy a another Hyundai if the only choice for service in my area is Rsv Hyundai ,they have not reflected positive regard for their customers.

Business

Response:

Judy, my name is [redacted]. I am the [redacted] at Roseville Hyundai. Please except my apology for this issue you are having at our store. I would also like to explain why you were told to bring the car in and leave it over night. Seeing it was not corrected the first time we wanted to look further into the situation and make sure we fix the issue once and for all. Our service department should have explained that to in and why we could not get you and out with in hours. We take pride in having great customer satisfaction and strive to be the best. As far as a loaner car we do not have a loaner car program here but we can make arrangements to get you a car for you to use. Please give me and we will make the arrangements to get the car fixed.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I would like to respond to [redacted] and let him know I just spoke to [redacted] and he stated he will speak to his staff about the way I was treated and will agree to comp me the cost for the rental car. He also asked me to call him and let him know if the car had the same problem again and he would see to it that it was fixed. My original problem was that the Service department was adding insult to injury by stating they had no power to authorize a rental car for , when I knew otherwise. The other issue I had was besides saying they no longer have loaner cars and that I would have to pay for my own car rental was that they told me they could not longer wash customers cars due to the drought.......but as I was walking to my car the service men went and got a influential customer driving an $80,000 car and said right in front of me " Sir your car is all clean and polished". They had just washed his car! Being treated like a second class citizen does not make any one want to return to an establishment like this. On a positive note I am hoping that a review of your standards/ethics might yield an attitude change and thus higher customer retention levels.

THANK YOU FOR YOUR TIME. [redacted]

Review: The Salesman lied about the condition and features of the vehicle purchased, we have documentation to prove that they were wrong. But when we tried to resolve the situation they refused to do anything.Desired Settlement: The should take the car back for the price we paid.

Business

Response:

Tell us why here.. Mr. And Mrs. [redacted] came in for a specific vehicle they saw on the website of Roseville Hyundai. When they arrived the salesperson could not find the vehicle they came in on. He found a car he thought was the correct vehicle. he took the customer out to look at the car but realized is was not the right car because the mileage was lower by 20k miles. The customer saw miles were less but didn't say a word. We addressed it with customer and explained that car was more money. They refused to pay the difference and it was at that time we found the car they came here in the back being detailed again. The customer said that was the car they came in but wanted to re drive the vehicle before moving forward. The customer came back from the test drive and the vehicle being shown to them and decided to move forward. We also have a video of customer stating it was their fault not our but wants us to eat it. The dealership also gave them the option of trading the car back in and paying the difference of the car that was more money but customer refused and wanted us to give them a car with less miles and more equipment for the same price. In the video the customer states it was their fault and then changes her story it was ours all in the same breath. This complaint is a blatant lie and another example of customers miss using the system that is there to be used by consumers that have real complaints against companies that don't look out for the customers. This complaint is to be removed...

Consumer

Response:

I am rejecting this response because: Let me clarify so ALL is CLEAR to all who is involved. Our DECISION to purchase this particular Sonata over the first Sonata we test drove was BASED on INFORMATION provided to us by the salesman, that information provided was discovered to be INCORRECT. Let me also be CLEAR that it has nothing to do with the mileage OR the prices of the two vehicles. We purchased the second sonata because the salesman said that it was the same as the first the only difference was the second vehicle had more mileage, that is why the price is less.HOWEVER, the second vehicle was NOT the same, it did NOT HAVE THE FEATURES THAT THE SALESMAN TOLD US IT DID! EVEN THOUGH AS YOU CAN CLEARLY SEE ON THE CHECKLIST IT SAYS IT DID! BUT IT DOES NOT... how is that confusing??? So let me be clear again, since they are still confused. Here it is again in black and white. [redacted] marked PASS on these items #101, #102, and #103 on the CHECKLIST the night we purchased the car, so we believed that the car we were purchasing had these features.#101 Power seat (s) operation – the Sonata DOES NOT HAVE power seats features#102 Seat heaters/coolers operation – the Sonata DOES NOT HAVE heated/cooler features#103 Power Memory seat operation – the Sonata DOES NOT HAVE memory seat featuresWhen we realized that they had lied to us, we tried to take the vehicle back the next day (less than 24 hours) and we wanted them buy it back for $17573.60 (what we paid). So that we can get the first Sonata.Let me be clear again, WE DID NOT WANT TO SWAP THE CAR OUT FOR THE OTHER ONE FOR THE SAME PRICE. We wanted them to PAY US the same PRICE WE JUST PAID THEM. So we didn't OWE anything.THEN we wanted to start FRESH OVER AND BUY THE OTHER SONATA for the price listed! It is as simple as that. I don't know why they are so confused.The ISSUE HERE IS that they REFUSED to purchase it back for $17573.60. Instead they offered us only $12,400.00. So we would be out of pocket $5,173.60 for a vehicle we had less than 24 hours! That is totally unfair, since they had lied about vehicle to begin with!We repeatedly tried to tell them this in several ways, but they just became excessively rude, and threatened to call the police on us.

Business

Response:

Tell us why here...Roseville Hyundai has given the customer many options that they have refused. As for the price lets make sure we are on the same page. The customer paid $13,488 plus tax and fees not $17,573.60. The customer decided to purchase an extended warranty and gap insurance on their own. Those have nothing to do with the price of the car. As for the items they say the other car has and the one they purchased does not would also be impossible. The Sonata model and year they purchased does not have the option of memory seats OR cooled seats... So I can see how the other car had those items if they were not an option on that specific model and year. So in short Roseville Hyundai does refuse to pay the customers taxes and fees and eat the difference in cost for a car with less miles. We have put forth our best offers to make the customer happy and they still are not happy with any of those options. I will put the option of trading the customer out of a car they came in and specifically wanted and bought into a car with less miles if they would like to pay the difference for the car or I will fix any issues the customer has with the car. It is at the dealerships request that the customer do not return to dealership because it was the customer who was loud and upset and that is why dealership threaten to call cops. We had children and customers in the showroom, that could hear her yelling in screaming in the showroom and that is why she was video taped for issues like this.

Review: Agreed on a price up front then changed the price at contract signing claiming they had SW app problem that removed sales tax

Agreed Price "Total" before down & trade in: $21,000. Final Paid Price after this sales process (before amt down & trade-in): 25,282. $2000 down. $2300 trade in. Financed: 21,242. Date: 3/16/2013. Deal: XXXXX, Deal Number: XXXXX Stock Number: HXXXXXX. Make/Model: Hyundai Tuscan(2013) Several issues: stretched out the process to be long & wearing - over 8 hours. They took my car keys to appraise my car, then appraised it lower than Kelly Blue Book. They then wouldnt give me my car keys back claiming they had to find them, while in the mean time sales team continued to pressure. When I was ready to go, no car keys - brought "sales manager" in and got me to agree to looking at a selling price. After much negotiation they finally came up with a price I agreed to & the sales manager was clear the total includes "sales tax" even though it may be Placer County tax. Then I was told I had to switch my car insurance to the new vehicle right then and there, when I argued that I believed I had 10 days to change it the salesman said "oh no we can't put you on the vehicle without the insurance on it" They take me to a room where I logged into my esurance account and made the change (later I confirmed that I do in fact have time to switch the insurance over - this was sales tactics to prevent me from backing out.) I'm then left to wait even longer, finally 8 hours into this process, It's dark, I'm tired they bring me into the finance office. The finance person shows me the agreement - It's about $1800 more than I agreed to. So I tell him "no, it was $1800 less and the payments were over $40 less. He catches himself and says, "oh yeah, that was run from "another program" and we're having issues with it. Then he turns to his computer screen and points to it and asks "is this the amount you agreed to?" I say yes. So he begins filling out the electronic forms and asks me to verify my address. I tell him, no you have my County wrong, I'm in Sacramento County. So he corrects the county, then he proceeds to tell me his app is blanking out the sales tax. At this point I'm exhausted. Had I not been so tired I would have told him it was a deal breaker and to fix their App. So after some back and forth I signe the contract. Since that night I have come to realize this was a sales scam. I reported the issue to Hyandai Motors, to the Sales Manager [redacted] and reported it via their follow up survey - to no avail. No one cares or has bothered to follow up with me.Desired Settlement: I want a refund in the amount of the sales tax of $1870.88 which is the difference between what Hyandai agreed to (which persuaded me to buy the car) and what I actually ended up paying

Business

Response:

Initial Business Response

We are very soory Mrs. [redacted] is unhappy, we in no way want her to be upset. Unfortunatly we can not refund her tax. Any price given or negotiated is plus tax and the dmv fees. We collect the tax for the state.

We apologize if there was any miscommunication but Mrs. [redacted] signed a contract for the total amount and she said in her complaint that she knew the total before she signed the contract. She could have decided not to sign or not to buy the car. Unfortunalty we can not refund the tax now.

As far as the trade goes, we base our apprasiel on what we think its worth. Kelly blue book is a guide. We don't pay retail or private party. Again we do not want to argue with Mrs [redacted] but if she was unahppy with the trade in amount she received, long before she went in to sign she could have said no or not traded it. it was a 1999 Mercury with 122,000 miles on it. We paid $2300.

In the letter we recieved from Revdex.com Mrs. [redacted] said she reported the issue to a sales manager named [redacted] We have never had anyone here by that name. there are 5 managers here and each one has been here for atleast 5-7 years so I am not sure who the complaint went to.

We apologize for any miscommunication and Mrs. [redacted] being upset but can not refund her taxes. We would be willing to give her 2 years of oil changes at no charge to her as a gesture of good will.

Review: On May 21st 2011 I leased a Sonata from Roseville Hyundai. The lease ended on May 21, 2014. Prior to lease end I was encouraged to turn my car in early and a program was being offered that would waive up to 3 months of payments on my old lease. On April 17th I went in to talk about and possibly turn in my car for a new lease on a 2014 model. I specifically told them about this offer I had received and that my last payment had been sent from my bank the day before. No one told me that I did not qualify for this "program" nor did they advise me to wait a month and turn in my car by May 21st. They also assured me I would get a refund from Hyundai Motor Financing for that last payment. However, the way they wrote up my deal did not get me a rebate for my payment. I have been trying since April to get this resolved. No one wants to take responsibility, the owner, [redacted] does not return my e-mails or calls, the General Manager, [redacted] will not speak to me or return my e-mails and the finance person, [redacted] and Sales Manager, [redacted] have bounced me around like a tennis bsll. Finally I was told [redacted] would call me and, again, he did not. On August 8th I sent a demand for payment letter to Roseville Hyundai (addressed to those mentioned above ) and also to the legal dept of Hyundai Motor Financing. The action date was August 22nd. I did certified return receipt requested so I know they received it. No response at all.Desired Settlement: I would like to be compensated for my last payment on the old contract in the amount of #397.92. I feel that this is a very poor way to treat a loyal customer. I love my car but I will never go this dealership again!

Review: Roseville Hyundai did not and has not honored the offer in their sales advertisement (sun aug 31, 2014). I was reassured by the salesman (African American man, cant recall his name)that the car that I was purchasing was one of the five vehicles on the lot that qualified for this offer.- 0% interest for 72 months- 0 payments for 90 days- $2000 cash backTo this date I am being charged interest, I did not get a delayed payment schedule and I never received $2000 cash back.I was assured by the salesman that this incentive offer applied to my purchase, I was taken advantage of and mislead because I am elderly, I trusted the salesman.Desired Settlement: I simply want the terms of the offer honored.- 0% interest for 72 months- 0 payments for 90 days- $2000 cash backor an equivalent mutually agreed upon remedy, I am senior on a fixed income and I agreed to this sale because of the incentives.

Business

Response:

Tell us why here...Mr. [redacted] I understand your frustration but after reviewing you deal and car that you purchased over a year and a half ago, I noticed you did receive your rebates. You stated you were to get $2000 cash back which you did. In fact you got $2500 cash back which shows on your contract on the rebate line. As for the 0% for 72 months. Hyundai does not offer 0% and rebates. Its one or the other. Our ads state that you can not combine offers. As for the 90 days deferred payments they only offer that on 60 months and you requested 72 months. The contract you signed is 72 months not 60 months therefore that offer does not qualify nor could we offer you something we don't have. I can assure you that you where not taken advantage of because your elderly nor where you mislead seeing you signed a contract showing all your numbers and interest rate upfront. I would be more than happy to sit with you and go over any questions you have..

Review: They cashed the first months payment on a leases that they never followed through with and will not return the money.

On June 13, 2013 my company entered into a lease agreement with the dealer. Part of the agreement was the first months lease payment was due. That was provided at the time of signing. The next day the dealership informed me that they could not honor the lease(s) agreement. I asked if the check had been cashed and I was informed it had not been. Once I realized that it had been cashed (a week later) I spoke with [redacted] the owner and asked for my refund. He promised me it would be returned with in the week. It is a month later and I still have no refund. The withdrawal of contract by the dealer has created financial hardship and then the dealership holding the first month payment for over a month is just the icing on the cake. Desired Settlement: The $895.42 and for the dealership to destroy all information associated with my company.

Business

Response:

Business' Initial Response

Customer has received his check. It was mailed out to the address on the check which was out of state and caused a delay for him to receive.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I was told by the company that they had mailed the check purposely to the wrong address, as they had the correct address of the business and admitted that they did and made the mistake. They then informed me they couldn't do anything to help me, even though it was their mistake. So I had to track down the check instead of them canceling the check and mailing me a new one to the correct address.

The owner of the company [redacted] and [redacted] both told me that they would take another $500.00 off the four vehicles that was the start of the cashing of the 895.00 check that they held on to for a month. That part of the deal was never fulfilled.

Review: I purchased a 2010 Hyundai Elantra in September of 2012. paid $230 for registration, and had to pay $170 again in April 2013.

I purchased a used 2010 Hyundai Elantra in September of 2012. paid $230 for registration, and had to pay $170 again in April 2013. The license plate had a Oct. sticker. I got a notice from the DMV that I had to pay the registration in April? Yes this issue had been over a year. I went in the dealership 4 times to get an answer, I spoke to "[redacted]" in the Finance Dept. but with no result. I am still mad. Please do something. Is this legal?Desired Settlement: I over paid for registration. It looks like the dearlership had me paid for the late registration for the car that have been parked for quite sometime. It was NEVER brought to my attention. The trade in had a $800 mistake that I am still paying for it at $30 per month. Bad math on "[redacted]" the Finance Dept. This came after I had signed the purchased. WOW!!! Help please.

Business

Response:

Initial Business Response

We calculate dmv fees for DMV, we do not charge them or get to keep them.

The finance managers don't do any math, the contract is calculated by the computer, the customer had the opportunity to read the contract.

They agreed to and singed it.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

This is unacceptable answer. The car had been sitting in your lot for quite some time. The car license had a Oct. sticker on it. I had to paid an additional $170 for a May sticker. Your company pass on the late fee to me, and that is not fair. On top of it all, your company miss calculated (again) on my trade in value & balance of the old car by $800. Ofcorse you had me paid an additional $30/month for $800 balance. All of this could have been explain to me. You do crappy work. You would be terminated if you work for me. You look out for your profit, not look out for your customers. I bought another car 2 weeks ago in folsom, CA. It is obvious that you step over a dallor to pick up a dime. What goes around comes around. I told a lot of people not to shop at ROSEVILLE HYUNDAI. You know what they say about the best advertisement, its WORD OF MOUTH.

Review: The service didn't bother to contact me as the car was in shop due to careless action on porter who never acknowledged nor apologized for what happened. Made several trips to car rental place on three occasions. Was really time consuming for me to deal with a bunch of Unaccommodating peopleDesired Settlement: Just an apology from the porter.

Business

Response:

Company states that they had accidentally damaged customer's bumper and so they had paid to have his bumper to be fixed and also gave him a free rental for the time being. Service manager offered to call customer personally and apologize.

Review: We traded in our 2007 for a 2011 Chevy HD 2500 Crew Cab cub. The sales guy [redacted] told me the truck would pull a mountain. I told him we were buying a Toy Hauler trailer and the truck needed to pull 13,500 lbs. He said no problem. He said this truck is a beast. It has a Vortec V8 motor, blah, blah blah. I did the deal and found out two weeks later it only pulls up to 9600 lbs. He lied. I have no proof other than he lied. I had to go and trade in a truck I just bought with no money down and my payment was higher as well. A bad situation all along. The owner of the dealer was a rude mouthy guy who actually over the phone talk sy to me. When I drove to his store he acted all big and bad. He still told me to go pound salt. All I wanted was our car back or the $6,000 as that was our down payment. He still said no. I wouldn't deal with these guys ever again. The sales guy didn't know what he was selling. he sells cars, he doesn't sell trucks. He shouldn't have said what he said but he wanted the sale. I want at least $3,000 of the $6,000 back to make up the higher monthly payment. Plus we have a older truck we had to buy. Doesn't make sense why they wouldn't just give me the car back and let me go buy a truck that would pull our trailer.Desired Settlement: $3,000 which takes care of a higher interest rate we had to pay, an older truck we had to buy, and the BS we went thru.

Business

Response:

We are sorry that the consumer is unhappy however he bought a bought a pre-owned truck that he researched and found online. The consumer researched and knew all the features and what it could pull before he came in our store. He was never told it would pull a particualr wieght.

The consumer miscalcualted the weight he needed to pull and is trying to blame us for it. Again we apologize but we are not responsible for the consumers mistake or him not checking how heavy his equipment would be. If he paid a higher interest rate someplace else we would have no control over that either.

Business

Response:

n response to the customers comment of not being a internet customer is a lie. I don't think the customer realizes we keep full record of every form of communication. The customer emailed the store asking for an internet price and info on the truck in question that occured on May 1st, 2013. The customer came in on May 2nd after speaking with the managment staff and looked at the truck in question. He was here for several hours then left to get his wife it was at this time when they returned they bought the truck. The customer was looking for this exact truck and drove from meadow Vista for the truck in question. They even drove the truck twice before they bought it. Any proof needed for that please let me know and I will send it over.

Review: To Whom it may concern:

My husband and I recently leased vehicles from Roseville Hyundai. After the contract was signed on the first vehicle, we noticed an ad in the showroom announcing veterans incentives. When we asked about it we were told that it probably did not apply and that the contract was already completed. When we went to sign the paperwork for the second vehicle, we, again asked about the veterans benefits, we were told by the financial person that he did not think we would qualify because my husband changed his name and is transgender and he did not think that Hyundai would honor the deal. We explained that along with the presentation of the DD214 we would supply all court documents showing this person to be the veteran. We also stated that our home was purchased using the same veteran information. The financial person said if it was approved by Hyundai then he would re-write the contract. Hyundai did approve the contract and the sales person brought the new contract to our home for us to sign. 3 weeks later I still have not received a copy of the sales contract and have still not received my only copy of my Honda paperwork used to trade in my Honda. There was also a $1500. Check that was held until I brought in a check from one account that was short of funds. 2days I later took in a $1500 check from my account and was told that they could not give me back the first check.

I feel that this dealership was violated a number of laws. One not providing me with a copy of my contract, denying veterans, insensitive, and withholding a check.

I am attaching a copy of the narration that I sent to the Hyundai Corporation and to date have not received any information or compensation, I would appreciate you looking into this matter.

Thank you [redacted]

Desired Settlement: 3 weeks later I still have not received a copy of the sales contract.......I later took in a $1500 check.....and was told that they could not give me back the first check.

Business

Response:

Spoke to the sales department, this customer has gotten the refund. Please contact me or the store if there is anything else that is needed.Thanks,[redacted]

Consumer

Response:

[redacted] Thank you for sending the usb card on the Elantra. When I opened the card I found that the lease contract still showed the old amount of $279.?? instead of the revised amount of $265.41. Will you please send me a new usb card with the complete updated lease agreement that includes all of the original paperwork plus the new lease agreement. According to the new lease agreement a payment is supposed to be due on the Elantra on the 21st of July. At this point we have received nothing from the financial institution asking for that payment. Should I assume that the payment due date was changed to the 1st of the month as originally requested. DMV has sent us a bill for the renewal of the Honda tags. We need to verify that DMV was notified by Roseville Hyundai of the transfer. We also do not have verification the lease on the Honda was cancelled. Thank you for all of your assistance. [redacted]

Consumer

Response:

Re: complaint about Hyundai of Roseville. You stated in your phone call that Hyundai reached out and they stated that they did mail the check. Yes, they finally returned the $1500 check. However, the other check we should receive is a $500 check from the company. We will, perhaps, receive that check if Hyundai of Roseville followed through with their companies policy on veterans discount. They failed to inform us of the discount and when we found out about it they told us we could not have it because the contract was already completed. When we pushed for it they said they would send us the check but could not use it as a reduction of price. Roseville of Hyundai also failed to send us a completed contract. I have a partial contract for the Elantra. They had us resign the contract by having the sales person come to our house. We signed, understanding that the veterans deduction would appear in the monthly payment. we received 2 pages of a new contract a few days ago. Then we asked for the full contract and were sent a disk that we downloaded and it was the old contract with a new date. If there is a new contract than I should have a current copy with all information. I don't see how it is a valid contract with 2 pages that don't match the original contract, and if the first contract is void then how can I be sure that they will honor the all of the conditions that I am paying for. I feel that this was sloppy work and puts me as risk. I hope [redacted] receives this report he asked for and I would like you to email me a confirmation of receipt by [redacted]. Thank you, [redacted]

Business

Response:

According to [redacted] in Finance this has been handled, I would like to coordinate with the customer to get with sales and address the situation.

Consumer

Response:

This email is in response to our conversation on 7/28/15. I had a conversation with [redacted] from the Hyundai Corporation regarding the denial of the dealership for the Veterans incentive. [redacted] assured me that she had reached out to the dealership and the Regional manager and is waiting for a response. During my conversation with her I stated that I had not received a payment notice and was concerned. [redacted] stated that I would have to call Hyundai Financial Department and she gave me the phone number. I called the Hyundai Finance Department only to find out that I owe a payment for July 2015. I stated that I had not received a bill and she told me that if the contract was funded late then they would not have been able to send me a statement. I questioned her about that practice because it seems that the dealership and the finance department were neglegent with their paperwork. I asked her how I could be held responsible for this payment when I did not receive a bill. Her comment back to me was that they would not report this late payment to the credit bureau. I explained to the person from the finance department that I did not receive my contract until 7/27/15 and cannot understand how they can hold me accountable for a bill I did not receive. This dealership has been less than competent on the sale of my Elantra. They tried to deny me the veterans incentive, they tried to tell me that it might not be approved because the veteran had a name change and when the dealer was told that this veteran purchased her home as a veteran they said they would have to wait. So, when they agreed to give us the incentive they sent the salesperson to my house to have us sign a new contract. I did not receive a copy of the new contract that day. Several weeks later I received a copy of the old contract. This has not been a good experience and if they treated me this was who else are they misleading.

Consumer

Response:

Hi Just wanted to thank you for your efforts and let you know the outcome. [redacted], Hyundai representative, has been assisting me from the corporate end. Apparently the corporate office was not too happy with this dealership even though their hands were tied, or at least that what we were told. However,Thursday afternoon I received a phone call from [redacted] telling me that she had a conversation with the dealership regarding the check for $500., veterans incentive and wanted to know if we wanted to pick up the check from the dealer or have it mailed. The dealership told [redacted] that their Fed-x had already gone out for the day so she suggested they figure out how to do this in a very timely manner. I received the check by Fed-x Friday morning by8am. Because of the harassing phone calls from Hyundai Finance she told me that to make up for all the problems the dealership caused me, she would arrange to pay for my next car payment. Wow, apparently the Corporation is not real happy with this dealership. Yea, we did it. Your help was a huge part of this settlement. I just wanted to say thank you for all your work and let you know that there was a resolution. Sincerely, [redacted]

Review: My 2012 Hyundai Santa Fe broke down on the freeway on Sunday May 31st 2015. It was towed to the Roseville Hyundai dealership the same day, I called to give them a description of the problem. On Monday morning around 10 am I received a call from [redacted] asking again for a description of what happened to my vehicle. I again told him and he said he would call back around noon that day when he figured out what was wrong with it. I waited for a phone call and finally called [redacted] to follow up around 2pm Monday. He said he would call me in an hour or two because they were just starting to look at the car. I waited until 6pm with still no phone call from [redacted]. I called again at 6:50 and he told me that he thought it was my motor that blew up and that he would call me Tuesday.Tuesday I waited again fro a call and heard nothing. I called Hyundai Tuesday afternoon and spoke with [redacted] and he told me it was for sure my motor that had blown and when I asked him what I needed to do he told me that I should find my oil change receipts for the past year. I told him they were probably in my car which was there with him or at my home in Reno which I could not get to because I had no car to get there. I heard nothing on Wednesday or Thursday so I decided to go into the dealership and look for my oil receipts myself since nothing seemed to be getting done. When I went in he told me he tore apart my car and found nothing when I went and looked I found 3 receipts right away in the center console within plain sight. It is Thursday I still don't have a rental car which is covered in my warranty and the warranty has not been approved and no one has been out to inspect the motor to notify the warranty issuer of the problem. When the manager of the service department at Roseville Hyundai was contacted he made it clear no progress had been made.Desired Settlement: I want the situation resolved immediately. a change in policy to make this issue resolved sooner. Corrective action taken on behalf of the Dealership in reference to [redacted] and [redacted]. I would like my next four services to be complimentary for having been with out a vehicle so far 4 days, but could be longer.

Business

Response:

We have contacted the customer and been dealing with the nanurfacturer to get parts. The customer has been in a loaner at our cost since before the mmanurfacturer approved. Please let me know who I can contact to update the case.Thanks

Review: We purchased 2 cars from Roseville Hyundai during Memorial Day weekend. [redacted], the contract writing person, sold us on extended warranties for both cards and said if we decide to cancel, it's easy and the monies will reduce our monthly payment. We were reluctant with the increased cost but were told that it can only be added at the time of sale. Having discussing the matter more decided to cancel the extended warranties and did the required paperwork. Now, about 8 months later, the warranties have not been cancelled still despite our numerous contacts. [redacted] blames the salesman or Folsom Hyundai. Folsom Hyundai blames the company that processes the extended warranties. We really don't care who is to blame, we just want them cancelled. We also were told (after the fact) that our payments would be lowered, just the principle dropped.Desired Settlement: $4500 to refund the extended warranty, the sales tax on the extended warranty, and the interest on both the warranty and sales tax for both cars.-OR-The extended warranties cancelled per our agreement and the monthly payment dropped accordingly.-OR-Cancel the entire contract and start all over with our 8 months of payments reflected in the new lower balance.

Business

Response:

Customer did purchase extended warranty for $1510 not $4500 and was told that if the customer decided to change there minds within 3 (72 hours) business days that we would re-write the contract and that if the warranties were cancelled in that time period their payment would go down. It was after the 72 hour deadline that the warranties were canceled. The customer states they did the "required paperwork", not a contract. The paperwork cancels the warranties but does not lower there payment after the 72 deadline. That money goes back to the bank who is financing the vehicle and lowers the principle. As far as it being 8 months later and it still not being cancelled is false. The customer filed for the cancellation in late July. We send all required paperwork to the warranty company and they refund us the money. It is at that time we send the money to the bank and payoff of the warranty they purchased. The refund has been done and the customer states that the principle has dropped. The warranty does not get taxed in California and the interest is already adjusted because the amount finance like the customer states has been reduced. So again they are asking for things they have not been charged for. They are asking and making a complaint about something that has already been fixed as well. The money was applied to there account as of Dec 29th, 2014.

Consumer

Response:

I am rejecting this response because:How much money does Hyundai spend on advertising a year toentice new costumers to come into their showrooms? Wouldn’t it be better and cheaper to treat the customers youalready have great so they’ll come back and tell their friends, family,coworkers, etc to check Hyundai out? Many of Hyundai’s response items are more unprofessional jabsthan useful responses and will be ignored. I will only respond to the false claims that still needaddressing.Timeline:5/25/14, purchased 2 cars (2014 Sonata and 2014 Elantra)5/25/14, Sonata and Elantra contracts completed.6/19/14, new contract for Elantra completed.~6/20/14, Sonata extended warranty cancel request given toHyundai.~7/05/14, Elantra extended warranty cancel request given toHyundai.Repeated requests for status updates and checks but neithercontract cancelled. We were toldthat we would be notified when with the refund was processed but NEVER receivedany correspondence or update from them.1/6/15, Sonata extended warranty shows up on our financeaccount. Amended complaint Monies:1510.00 for Elantra – still not refunded. 30.14 for Sonata interest (August – December) due to refund time lag (8 months)433.98 for Elantra interest for entire loan term due to not cancelled yet.1974.12 TOTALThe initial $4500 was assessed by 1510+1510+434+434+612(extended warranty+extended warranty+interest charged on extendedwarranty+interest charged on extended warranty+sales tax charged on extendedwarranty plus interest charged on it). Note: the sales tax was notcharged on the extended warranty which we believed was when the complaint wasfiled. Apologies. This isn’t the first or even second issue we’ve had withHyundai but the third. First was abait and switch (monthly payment higher on our contract than on the dealpaperwork) move pulled by the dealership that we almost cancelled the contracton 5/25. The second being a majorscrew up with selling us the “wrong” car on our contract so it had be cancelledand rewritten (6/19). This beingthe third where Hyundai is still unwilling or not wanting to cancel theextended warranty on the Elantra and the Sonata was way overdue. Hyundai, we are first time Hyundaibuyers, you should be making every reasonable effort to make us happy. You’ve only partially resolved ourcomplaint, it’s time to make it ALL right without any unprofessional actions orfalsehoods.

Business

Response:

Mr. Customer nobody has taken jabs at you. Just stating the correct facts to your statements. You said it was $4500 but that number was not correct. All we want is to have the correct information and if your going to make complaints that the should be accurate. As for the Elantra cancellation, it has been done. I can't make the bank refund it do you any faster. We are a privately owned dealership and have nothing to do with Hyundai Motor Finance. The check was sent and the refund has been completed just like on your Sonata that you stated was not done but has been done for 2 months. If you would like me to follow up with HMFC I would be more than happy to do so. As for new customer versus old customer. We at Roseville Hyundai respect all customers whether they be here to buy. just look or service. As far as you not being happy I do apologize for that but it not our intention to make you unhappy because I know first hand when you bought the two cars you were extremely grateful for our hard work and getting you approved on two cars with GREAT PRICING AND INTEREST RATES. As far as the interest you paid on the warranty it would be my pleasure to refund you that if that would make you a happy customer again. I f it ok with you I can refund the $30.15 times two for you immediately. Once I get a call of email from you I will get a check sent out to you for $60.30. Please understand no jabs were taken but as a company we want to make sure the correct information is given. Please let me know the next step in this process and I look forward to making you happy once again.

Consumer

Response:

As of 2/20, our Hyundai account reflects the refund and interest. (See attached). Assuming this information is correct and not modified, we will consider this complaint as resolved.