Roseville Hyundai

*** Thank you for sending the usb card on the ElantraWhen I opened the card I found that the lease contract still
showed the old amount of $279.?? instead of the revised amount of $Will you please send me a new usb card with the complete updated lease agreement that includes all of the original paperwork plus the new lease agreementAccording to the new lease agreement a payment is supposed to be due on the Elantra on the 21st of JulyAt this point we have received nothing from the financial institution asking for that paymentShould I assume that the payment due date was changed to the 1st of the month as originally requestedDMV has sent us a bill for the renewal of the Honda tagsWe need to verify that DMV was notified by Roseville Hyundai of the transferWe also do not have verification the lease on the Honda was cancelledThank you for all of your assistance*** ** ***

Mrs [redacted], check has been mailed for her rebates. The dealership has needed things from her but can't get in touch with her because the numbers in file do not except call nor does the email she use except emails. She is upset about a clerical error on the warranty companies side not ours. The...

warranty company would never tell her we pay off till the refund is given from the warranty company. We are the middle man not the holder of the warranty company. I would be more than happy to send her copies of checks but she can not be reached.

Thank you for confirming what I have said... The email states that I will forward to me clerks and get it out to you right away..

I am rejecting this response because: To reiterate, while I am grateful [redacted] agreed to help rectify this situation, he agreed to get a check out ASAP. Per my communication and agreement with [redacted], I would like the reimbursement ASAP as promised. Please see the email correspondence attached where [redacted] agreed to get the reimbursement out ASAP. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 Hello [redacted],I just checked with Wells Fargo Bank and Roseville Hyundai did send a second check. It was not the exact amount that I expected but after nearly 5 months  of going round and round with them it is better than nothing.Thank you [redacted] for your help. Something tells me this would not have happened without you..Kindest regards,[redacted]

According to [redacted] in Finance this has been handled,  I would like to coordinate with the customer to get with sales and address the situation.

Tell us why here.. Mr. And Mrs. [redacted] came in for a specific vehicle they saw on the website of Roseville Hyundai. When they arrived the salesperson could not find the vehicle they came in on. He found a car he thought was the correct vehicle. he took the customer out to look at the car but...

realized is was not the right car because the mileage was lower by 20k miles. The customer saw miles were less but didn't say a word. We addressed it with customer and explained that car was more money. They refused to pay the difference and it was at that time we found the car they came here in the back being detailed again. The customer said that was the car they came in but wanted to re drive the vehicle before moving forward. The customer came back from the test drive and the vehicle being shown to them and decided to move forward. We also have a video of customer stating it was their fault not our but wants us to eat it. The dealership also gave them the option of trading the car back in and paying the difference of the car that was more money but customer refused and wanted us to give them a car with less miles and more equipment for the same price. In the video the customer states it was their fault and then changes her story it was ours all in the same breath.  This complaint is a blatant lie and another example of customers miss using the system that is there to be used by consumers that have real complaints against companies that don't look out for the customers. This complaint is to be removed...

This is in response to a customer being upset with Roseville Hyundai. Reading through the complaint it seems to me that this customer should be upset with another dealership not Roseville Hyundai. They rejected her claim not Roseville Hyundai. Roseville Hyundai did offer to help the...

customer even though it was not us who rejected her claim. We have submitted her claim for her and have gotten it covered even though it was not Roseville Hyundai that rejected her claim. Unfortunately we are at the mercy of the Wheel and Tire warranty company to refund the customer the money that we did not charge her and another dealership did. Roseville Hyundai has gone out of it way to help a customer that brought her car to another dealership for a tire issue. This can some times take up to 180 days depending on if the warranty company needed further info from the dealership that rejected her claim. We request this complaint be closed.

Tell us why here...Mr. [redacted] I understand your frustration but after reviewing you deal and car that you purchased over a year and a half ago, I noticed you did receive your rebates. You stated you were to get $2000 cash back which you did. In fact you got $2500 cash back which shows on your...

contract on the rebate line. As for the 0% for 72 months. Hyundai does not offer 0% and rebates. Its one or the other. Our ads state that you can not combine offers. As for the 90 days deferred payments they only offer that on 60 months and you requested 72 months. The contract you signed is 72 months not 60 months therefore that offer does not qualify nor could we offer you something we don't have. I can assure you that you where not taken advantage of because your elderly nor where you mislead seeing you signed a contract showing all your numbers and interest rate upfront. I would be more than happy to sit with you and go over any questions you have..

I am rejecting this response because: I do not feel it is a fair resolution to the events that occurred. I don't appreciate the underhanded tactics I was subjected to and fail to see how the offer of free oil changes foe the life of the lease, which is 36 months, by the way makes up for the discrepancy on the contract. I would not have agreed to lease this vehicle had I realized that I was dealing with a dealership whose verbal promises do not translate into reality. Just driving round trip to work will put at least 12,000/mi /year on the vehicle, so why would I purposefully sign a lease allowing only 10,000 mil./year when I will have to pay 20 cents a mile after that at the end of the lease term?  Not only that, but how do you feel justified offering me 15,000 mi./year plus  a free oil change when you guys were trying to push me into re-signing the contract, and then dismissing me so rudely when you were able to "push the financing through, "when I was waiting to find out when I could talk to the GM? I will not be bringing the vehicle to your establishment for it's regularly scheduled maintenance, due to what I still feel was a veiled threat from Magdi [redacted]i, but will instead be taking it do a different Hyundai dealer for service. I don't feel it is too much to ask that you increase my yearly mileage allotment to the 12,000/mil./year that we had verbally agreed upon prior to all this. The only thing I can thank you for is the life lesson for  I will never again allow myself to be pushed into signing anything without first verifying that the the terms agreed upon verbally match those in writing. I see now that I was naive to assume that you would do what you said, but it added insult to injury, if you will,  to have Mr. [redacted]i throw out the promise of 15,000 mil./year and a free oil change when trying to coerce me into re-signing, only to push me out the door with nothing to show for spending 3 days stressed out by the prior days of phone harassment and for my time driving to you where I spent half of my only day off trying to get a straight answer out of someone. If you guys could "push the financing  through" after I had been driving the vehicle for 15 days, why didn't you just do that instead of subjecting me to the stress,? And  though unhappy with the "bait and switch" tactics originally employed by your outfit, I was resigned to accept those terms as I did ultimately sign. However, I feel further insult occurred when Mr.[redacted]i offered more empty promises when wanting me to re-sign the contract until, as he said "we got our money, " so  never mind. This was their error after all, and instead of apologizing when I expressed how disgruntled I felt,  they just about pushed me out the door, clearly showing me how invaluable my time was to them and how little my patronage as a customer meant. So, no I don't want free oil changes as I don't feel comfortable having the vehicle serviced at that location due to the veiled threat made by Mr. [redacted]i. I seek only that they honor the mileage allotment of 12,000 mil./yr. that was verbally agreed upon originally.

Re: complaint about Hyundai of Roseville. You stated in your phone call that Hyundai reached out and they stated that they did mail the check.  Yes, they finally returned the $1500 check.  However, the other check we should receive is a $500 check from the company.  We will, perhaps, receive that check if Hyundai of Roseville followed through with their companies policy on veterans discount.  They failed to inform us of the discount and when we found out about it  they told us we could not have it because the contract was already completed.  When we pushed for it they said they would send us the check but could not use it as a reduction of price. Roseville of Hyundai also failed to send us a completed contract.  I have a partial contract for the Elantra.  They had us resign the contract by having the sales person come to our house.  We signed, understanding that the veterans deduction would appear in the monthly payment.  we received 2 pages of a new contract a few days ago.  Then we asked for the full contract and were sent a disk that we downloaded and it was the old contract with a new date.  If there is a new contract than I should have a current copy with all information.  I don't see how it is a valid contract with 2 pages that don't match the original contract, and if the first contract is void then how can I be sure that they will honor the all of the conditions that I am paying for.  I feel that this was sloppy work and puts me as risk. I hope [redacted] receives this report he asked for and I would like you to email me a confirmation of receipt by [redacted]. Thank you,     [redacted]

All new Hyundais' come with a 5 year 60,000 mile limited warranty AND a 10 year 100,000 mile powertrain warranty in addition to a number of other warranties. The customer has both the  5 year 60k and the 10 year 100k. The customers owners manual has all the details of what is covered in...

addition the customer can visit the following site for a full break down. https://www.hyundaiusa.com/assurance/america-best-warranty.aspxWear items are not covered under any warranty. Items like brakes, tires and clutches are items that wear based on use. They are not covered by any manufacturer. This vehicle was purchased over 3 years ago.

I am rejecting this response because: Let me clarify so ALL is CLEAR to all who is involved. Our DECISION to purchase this particular Sonata over the first Sonata we test drove was BASED on INFORMATION provided to us by the salesman, that information provided was discovered to be INCORRECT. Let me also be CLEAR that it has nothing to do with the mileage OR the prices of the two vehicles. We purchased the second sonata because the salesman said that it was the same as the first the only difference was the second vehicle had more mileage, that is why the price is less.HOWEVER, the second vehicle was NOT the same, it did NOT HAVE THE FEATURES THAT THE SALESMAN TOLD US IT DID! EVEN THOUGH AS YOU CAN CLEARLY SEE ON THE CHECKLIST IT SAYS IT DID! BUT IT DOES NOT... how is that confusing??? So let me be clear again, since they are still confused. Here it is again in black and white. [redacted] marked PASS on these items #101, #102, and #103 on the CHECKLIST the night we purchased the car, so we believed that the car we were purchasing had these features.#101 Power seat (s) operation – the Sonata DOES NOT HAVE power seats features#102 Seat heaters/coolers operation – the Sonata  DOES NOT HAVE heated/cooler features#103 Power Memory seat operation – the Sonata DOES NOT HAVE memory seat featuresWhen we realized that they had lied to us, we tried to take the vehicle back the next day (less than 24 hours) and we wanted them buy it back for $17573.60 (what we paid). So that we can get the first Sonata.Let me be clear again, WE DID NOT WANT TO SWAP THE CAR OUT FOR THE OTHER ONE FOR THE SAME PRICE. We wanted them to PAY US the same PRICE WE JUST PAID THEM. So we didn't OWE anything.THEN we wanted to start FRESH OVER AND BUY THE OTHER SONATA for the price listed! It is as simple as that. I don't know why they are so confused.The ISSUE HERE IS that they REFUSED to purchase it back for $17573.60. Instead they offered us only $12,400.00. So we would be out of pocket $5,173.60 for a vehicle we had less than 24 hours! That is totally unfair, since they had lied about vehicle to begin with!We repeatedly tried to tell them this in several ways, but they just became excessively rude, and threatened to call the police on us.

If we were going to arrange financing with any bank we would have required a credit application. It would not have mattered what bank it was going to unless the customer arranged own financing and was bringing in a check to pay for the vehicle. To submit to any bank we would have needed the credit...

application. As far as the DMV goes customer purchased the vehicle on May 14 2016, she says she went to DMV on June 2nd and they told her car was not transferred into her name. Unfortunatley it takes longer than 19 days (14 business days) for DMV to process the paperwork. Customer states "without her approval we submitted her to [redacted] at a higher interest rate". The customer signed a Retail Installment Contract with the rate and payment on it. Do not see anyplace where it changed or is different from what customer agreed to and signed for. The contract rate on here signed contract is 2.79%

In response to the complaint. NSD just sent the check out on October 4th. This check comes in the mail from the company located in Florida. Once we receive the check and cash it the customers NSD will be credited to her account as she has been told before. The NSD company lost her paperwork not Roseville Hyundai. We are the middle man and have done everything our power to expedite the refund from NSD not Roseville Hyundai. Roseville Hyundai has called Wells Fargo and confirmed they received the check. Your account will not be credited till the check clears their account which could take up to 10 business days. Therefore it will not show up in the system or on your account till it clears..

We have contacted the customer and been dealing with the nanurfacturer to get parts. The customer has been in a loaner at our cost since before the mmanurfacturer approved. Please let me know who I can contact to update the case.Thanks

If we were going to arrange financing with any bank we would have required a credit application. It would not have mattered what bank it was going to unless the customer arranged own financing and was bringing in a check to pay for the vehicle. To submit to any bank we would have needed the credit application. As far as the DMV goes customer purchased the vehicle on May 14 2016, she says she went to DMV on June 2nd and they told her car was not transferred into her name. Unfortunatley it takes longer than 19 days (14 business days) for DMV to process the paperwork. Customer states "without her approval we submitted her to [redacted] at a higher interest rate". The customer signed a Retail Installment Contract with the rate and payment on it. Do not see anyplace where it changed or is different from what customer agreed to and signed for. The contract rate on here signed contract is 2.79%

Tell us why here...Roseville Hyundai has given the customer many options that they have refused. As for the price lets make sure we are on the same page. The customer paid $13,488 plus tax and fees not $17,573.60.  The customer decided to purchase an extended warranty and gap insurance on their own. Those have nothing to do with the price of the car. As for the items they say the other car has and the one they purchased does not would also be impossible. The Sonata model and year they purchased does not have the option of memory seats OR cooled seats... So I can see how the other car had those items if they were not an option on that specific model and year. So in short Roseville Hyundai does refuse to pay the customers taxes and fees and eat the difference in cost for a car with less miles. We have put forth our best offers to make the customer happy and they still are not happy with any of those options. I will put the option of trading the customer out of a car they came in and specifically wanted and bought into a car with less miles if they would like to pay the difference for the car or I will fix any issues the customer has with the car. It is at the dealerships request that the customer do not return to dealership because it was the customer who was loud and upset and that is why dealership threaten to call cops. We had children and customers in the showroom, that could hear her yelling in screaming in the showroom and that is why she was video taped for issues like this.

Judy, my name is [redacted]. I am the [redacted] at Roseville Hyundai. Please except my apology for this issue you are having at our store. I would also like to explain why you were told to bring the car in and leave it over night. Seeing it was not corrected the first time we wanted to look...

further into the situation and make sure we fix the issue once and for all. Our service department should have explained that to in and why we could not get you and out with in hours. We take pride in having great customer satisfaction and strive to be the best.  As far as a loaner car we do not have a loaner car program here but we can make arrangements to get you a car for you to use. Please give me and we will make the arrangements to get the car fixed.
[redacted]

Review: On May 14, 2016 my mother and I went to purchase a car. I found what I was looking for and under the approved amount from my bank.In order to get the car they said I had to fill out a credit app.The Credit mgr [redacted] then took over the finance part. With the GAP insurance the amount went over the approved amount. ** said to sign retail agreement with another lender and if my bank would not approve over the limit they would send to their bank. We contacted my bank and they inform me to drop GAP insurance cause they had their own.I called the next day to drop Gap and send the new amount to my bank.** did not submit a BILL OF SALE to my bank with the pre-approved letter we gave him. I tried calling him many times but no return calls. I went to [redacted] to find out who was my lender and when will I received my plates and tags .DMV said title was never transferred in my name as of June 2, 2016, I filed a complaint with DMV. Without my approved I received a letter on June 6, 2016 that he submitted to [redacted] with a higher interest rate.I went online to [redacted] and found out this is a normal practice they do.Desired Settlement: I want to file this complaint to let you know if there is a pattern on bait and switch when it comes to customers who have pre approval letter and then get financed by a bank with higher interest rates.

Business

Response:

If we were going to arrange financing with any bank we would have required a credit application. It would not have mattered what bank it was going to unless the customer arranged own financing and was bringing in a check to pay for the vehicle. To submit to any bank we would have needed the credit application. As far as the DMV goes customer purchased the vehicle on May 14 2016, she says she went to DMV on June 2nd and they told her car was not transferred into her name. Unfortunatley it takes longer than 19 days (14 business days) for DMV to process the paperwork. Customer states "without her approval we submitted her to [redacted] at a higher interest rate". The customer signed a Retail Installment Contract with the rate and payment on it. Do not see anyplace where it changed or is different from what customer agreed to and signed for. The contract rate on here signed contract is 2.79%

Business

Response:

If we were going to arrange financing with any bank we would have required a credit application. It would not have mattered what bank it was going to unless the customer arranged own financing and was bringing in a check to pay for the vehicle. To submit to any bank we would have needed the credit application. As far as the DMV goes customer purchased the vehicle on May 14 2016, she says she went to DMV on June 2nd and they told her car was not transferred into her name. Unfortunatley it takes longer than 19 days (14 business days) for DMV to process the paperwork. Customer states "without her approval we submitted her to [redacted] at a higher interest rate". The customer signed a Retail Installment Contract with the rate and payment on it. Do not see anyplace where it changed or is different from what customer agreed to and signed for. The contract rate on here signed contract is 2.79%