Roto Rooter

Initial Business Response / [redacted] (1000, 8, 2015/05/11) */ To: Whom it may concern From: Roto Rooter As per the complaint, we do offer a day warranty on Drain service for Commercial businesses, so as for the $charge, that should have been done under warrantyAs for the bill of $1, this was an additional job of pumping your septic tank, grease trap and additional servicesI will deduct the $from the $1,job we performed and reduce the amount owed to $ 1, Thank you [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Job about plumping septic tank and grease trap is additional job because when I consult with technical why drain it's always struck and can't flow down, one reason possible come from tank almost full then I accept to take it out but after they take it out, it's still flooding in the kitchen on the next day and once more thing I have confident this business not honest because the first time he check septic tank and grease trap, they said tank it only 1,gallon and another only gallon but in the invoice said once tank is 2,gallon NOT 1,gallon as same when estimate, I never mind if I have to pay more but I should be accept and know about that before, he pluming tanks before I'm in the restaurantIt's no fair if I have to pay double, I should be know and accept that but he didn't call me or waiting to ask me firstAfter did it the job, my pluming drain still have the problem then why I have to pay this bill? Discount it's not enough for this business, you should be training employer have to honest customer NOT JUST want to make money for your company and not care customerThen I still keep avoid this bill and I think, I should be not pay anything to this business Final Consumer Response / [redacted] (4200, 20, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) My point I complain Roto-Rooter not honest for do business because on bill $1,include specter fee and maintained pump at tanks, my point I want to tell youYour staff know verything before come back on another day, know about size tank and tell me about estimate price because maintained price calculate from gallon tankHe told me just 1,gallon and gallon for another once but when he come back and do the job doneInvoice show up 2,gallon for once tank! I want to tell your manager for this company if you tell customer about price but when job done, customer have to pay double because tank bigger than when you estimate, you should be ask them first???? You have my phone number for contact or should be waiting for me said yes firstAnd how about specter fee I paid that for what??? You specter and check everything and tell me already but when job done, tell me I have to pay more double price, It's not fairThis's I want to tell you, you company and your staff not to honest do business and I won't recommend to anyone Final Business Response / [redacted] (4000, 18, 2015/06/04) */ To whom it may concern: Clearing a blockage in the kitchen drain line, was under warrantyHence the credit for the second chargeThe customer then requested for us to Pump his septic tank and Grease trap, two completely unrelated jobs, from the initial backed up drainWe returned on a separate visit to pump the tanks these tanks are required to be pumped and maintained Thank you [redacted] ***

Mr [redacted] disputed his credit card charge for our services, of which the Phoenix Branch received notification on December 21, There was no explanation as to why the dispute was being made; nor did the Branch ever receive a call from Mr [redacted] As a result, without knowing why the charge was in dispute, the Branch charged back the amount due on December 22, It was disputed by Mr [redacted] once more, and we have since submitted the amount due to collectionsAdditional charges reflect collection fees Until the Revdex.com complaint was filed we were not informed of Mr [redacted] 's specific concernsHe states he called to discuss, but the Branch has not received a callIf Mr [redacted] would like to call the Branch Manager, [redacted] , to express his concerns directly, that would be the best course of action at this pointMr [redacted] may be reached at ###-###-####Thank you

We in no way took advantage of this customerIf the party complaining felt there mother wasn’t competent to make a purchasing decision they should have made it for her.Anyone can find things on the internet cheaperIs it the exact make and model? Does it include state sales tax and shipping? We make up our parts a standard 25% the way we lowered the price to the customer was offering a 1/hp disposal instead of a 3/4hp disposalOur rates are what they are to everyone and we did not take advantage of someone due to their age We will not be issuing a refund in this matter!

Good Morning, Our hydrojetting services are a minimum of $and his covers a two hour time frame After you spoke wih a member of our office staff as a courtesy we agreed to knock $off the correct price in an effort to make you a happy customer We provided a FREE estimate of the cost up front like we do with every call If you had an issue with our pricing at that point you could have declined the service visit At this time we cannot offer any additional discounts on our hydrojetting services Regards, Calvin W [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.) I was traveling out of the country and just returned to US yesterday (October 15, 2015)They should write an email to me if they could not reach me by phonesNow they should be able to contact me by calls or emails to resolve this issue

We did excavate the line in question and did this from the back water check valve towards the schoolThe line was replaced with ABSWe did offer to line the pipe with the MaxLiner product which comes with a year guarantee (the ABS solution comes with a one year warranty), however Mr*** declined the MaxLiner solutionWe completed the work per the contract: We dug to the twith the city at the property line, however Mr [redacted] is under the impression the twith the city is at the manhole, 20’ in the streetWhen we informed him we were done with the asphalt and the concrete he brought up the additional 20’ which was again explained to him that this would be an additional cost over the $12,We have tried to contact Mr [redacted] to resolve the issue and our calls were not returnedWhen we followed up for payment he insisted the project was not complete but in reality it has been completedMr [redacted] has shared an express interest in our completion of the project, and has indicated he would pay for this additional service We would be more than happy to assist him; however we must receive payment for the initial phase of the project as the work was completed some time agoThank you [redacted] ***| Director of Sales and MarketingHoffman Southwest Corp| Madero | Mission Viejo, CA 92691T: ext| C: E: [redacted] @hswcorp.com | W: hswcorp.com

08/06/Ticket 18835221Drain Technician [redacted] Charged $424.65Also, discussed and called in a request for Water Restoration due to almost the entire basement having Category(3) sewage water on the floor[redacted] was sent to inspect and discuss options with Ms [redacted] It as decided the best option was to run the claim with the insurane company.Every customer including Ms [redacted] are told that they are responsible for their deductableIn this case The deductable was Roughly $2,500.00Roto-Rooter uses the program Xactimate which uses pricing averages to report costs of Jobs this is the program all insurance company use for estimate and not Roto-Rooter pricingI have attached the Xactimate along with the Water Restoration Extraction agreement and all additional paperwork which Ms [redacted] signed off.We will contact Ms [redacted] and try an help out any way possible

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for allowing us a forum to reach an agreed upon solution without unnecessary expenditures in cost, time, and aggravation Regards, [redacted] ***

Revdex.com:At this time, I have not been contacted by CRS Services Corp - Roto_Rooter Plumbing & Drain Service regarding complaint ID [redacted] .The company did not contact me at all instead, they send the bill to collectionSee the attached RooterEWDCombined.pdfThings become worse and worseThe company simply do not response to any of my effort try to resolve the problem but simply ask the collection compan MED-REV to threaten me with a couple of phone calls.Please also see the attached image, that shows the job, They charge me about $for simply replace a shower valve.Sincerely, [redacted] ***

Good Morning, I apologize that my original response to this complaint was not received We have already given the customer a $discount off of our minimum service feeThe line required hydrojetting which is $for the first two hours This price and method was explained prior to starting any work, if our customer did not wish to proceed with the work they could have opted to decline service We give free estimates with no obligation or committment until we receive approval for work We will not be offering any additional discounts on this service call Regards, Calvin W [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke to Mr [redacted] via phone on 3/We discussed the experiences that I had with the initial charges and work, follow up reviews done by the local team there at Roto Rooter, the issue with communication between corporate and his local branchThey have two telephone contact numbers on their receipts, one for main corporate and another for a local branchI had been speaking to individuals from the corporate number that never escalated my issue to the local branchThis was several phone calls where no one ever mentioned that I talk to the local branch.Mr [redacted] asked me how I would like this to be resolved, and I reiterated that I wanted the charges that were sent to collection to be revokedWe should just move on based on the number of mistakes and poor experience that Roto Rooter providedI have not heard from Mr [redacted] since the 24th and he stated he would contact me on the 27th, after his assistant did some further review.Thanks! [redacted]

Contact Name and Title: [redacted] Office Manager Contact Phone: [redacted] Contact Email: [redacted] [email protected] Left serveral messages for the customer and they never returned any calls to resolve this matter

Final Consumer Response / [redacted] (2000, 9, 2015/07/30) */ In the mail today, a check for $ It's been deposited, and I'm assuming that it'll clearI think that that closes the case for meIn an ideal world, they would also be responsible for any further cost, but somehow I feel that I was lucky to get the money back that I spent on themThank you for your assistanceI think that simply having to answer to the Revdex.com must have helped them come to a decision to issue a refund [redacted] ***

Good Afternoon, We cannot definitively say that our service visit was the cause of the second backup at your business It is possible that during our intial call the problem was in the same area of the sewer line We applied the cost of the first sevice visit to the second and offered a reduced price for water remediation We cannot take responsibility but we would be happy to handle the restoration if still needed FREE of CHARGE Calvin W [redacted]

Hello, I've been the RR General Manager at the same location but I never rece a letter at Dawson Drive NewarkI have strived to maintain an A+ rating This customer received a refund check in the mail last week

I had a great experience today during a service call to unclog my basement drain. The technician, Mr. Brough was amazing. He immediately reduced the level of anxiety by calmly explaining the process of how he could solve my problem. He was very thorough and extremely knowledgeable, answering all my plumbing questions with confidence and clarity. His expertise was impressive and he made sure that everything was just right before he left. His work was outstanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below 1) Pump was not "a little noisy" A different HVAC service fixed the problem by removing debris stuck in one side of the impeller Continuing to run the pump off-balance as it was would have ruined the bearings and caused hot water leaks at the system joints Problem had to be fixed for safe operation of the system and Reynolds' techs did nothing to fix it2) Water levels in toilets were incorrect and were fixed by a different plumbing service I accept this explanation and reduce my claim to seventy-five dollars ($75), the cost of the heating system service call3) Reynolds' Plumbing has made no attempt to contact me I left three messages, with my correct phone number, for the service manager, and he has not returned any call Regards, [redacted]

The phone number for the [redacted] Roto Rooters is tel:###-###-#### and the address is [redacted] PA ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]