Route 22 Honda

Customer is unable to provide proof of the box of belly ringsOur offer stands for $of service credit

Howard N reached out to the customer twice and left two messages asking for a call backWe are cancelling the Tire & Wheel warranty as well as the VSC warrantyThe lien holder will receive a check for the cancellations of $2,

Complaint: [redacted] I am rejecting this response because:The business has contacted me and said that the money would be refunded and it has not as of April What further action can I take? Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:Full the full amount has not been paid there is still an open balance for the amount of $1,rental agreement number *** has not received payment for this Invoice
Regards,*** *** *** ***
*

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID *** and find that this resolution is very good to meHowever Ed put in the comments that Route Honda found nothing wrong with tires and seatsThis is not trueSalesman Ace admited that the tires were dirty and that the Service Department did not clean the car properlyAlso sales manager, *** L*** saw the spot on the rear seats and said Honda will not charge me for spot, when I return back the car at end of leaseThank you for resolving the matter, it would have been better if the resolution was made without having to file a complaint with Revdex.com.orgNevertheless I appreciate Route Honda for re-examining my case and taking the time to solve the issueI really hope they will take a good look at their customer service skills and work to improve the customer's experience.Thank you
Regards,
*** ***

We spoke to the customer and issued the refund today

We spoke to *** *** and asked her to forward some documents to usWe explained that the warranty she purchased was $1,not $7,We will seek a resolution

We will be refunding the customer $When the check is ready for pickup the customer will be required to sign a release

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are issuing the refund today

We have spoken to *** *** and apologized for the inconvenienceWe will submit the cancellation request to our accounting department and have it expedited

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Howard spoke to the customerWe canceled the warranty, and he explained to her the rest of the feesOffered a goodwill of $

[redacted] spoke with Ms. M[redacted] and we have offered to give her a goodwill of one months payment as well a reimbursement for tolls which totals $266. We have inspected the vehicle and have found nothing to be wrong with the seats or the tires.

Howard made an agreement with the customers lawyer to pay half of the customers disposition fee.

We have paid [redacted] for the first two invoices already. We overnighted the last check yesterday on 11/23/16. Check number [redacted] in the amount of 1,260.

We are processing the refund for the customer. She has also been provided with all of the documents she requested.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have confirmed with [redacted] that they have received the payments.

Complaint: [redacted]
I am rejecting this response because:The business has contacted me and said that the money would be refunded and it has not as of 9 April 17. What further action can I take?
Regards,
[redacted]