Route 22 Honda

Review: I went to route 22 honda at the end of August 2013 to look into purchasing a new vehicle. I was shown a 2011 honda crv with significant damage on the passenger side rear door and fender we were told that if that was the car we selected they would give us a great discount on the car due to the damage. We agreed to purchasing that vehicle and we're told they took a few thousand dollars off the price, however later that night I went to the dealerships website and found the car we purchased and noticed they did not give us any type of discount. We understood that because of our credit we had a higher interest rate, we were concerned about the high monthly payments and we're considering at that point not purchasing the vehicle. We told them we did not want any warranty to try to help lower the monthly cost, and still some how managed to be tricked into a warranty for our tires. The finance manager assured my pregnant wife and I that in 6 months if we had excellent payment history for the vehicle we would be able to return and refinance the car at a better rate. We every month on time and even waited a few extra months just to assure we would get a better rate. When we called we were told they don't refinance directed to a credit union and then the finance department for Honda told us that it would be based on credit not payment history. I was infuriated by the unethical sales tactics they used. We now have a vehicle that we owe 3xs the amount of the Kelly blue book value of the car. We are now stuck with ridiculous monthly payments of $700 a month for the next 5 years totaling $42,000 on a car that is not worth $15,000.Desired Settlement: We are looking for a reimbursement of a minimum of 3 monthly payments to help alleviate the financial burden. $1200 to fix the damage on the damage on the passenger side rear door and fender.

Business

Response:

Official Response is attached.July 24, 2014 Revdex.com1262 White Horse Hamilton Square Road, Building A, Suite 202Hamilton, NJ 08690 Re: Gonzalez/Complaint No.10137398/Route 22 Honda Dear Sir/Madam: We are in receipt of above referenced complaint letter sent to you by customer Sergio Gonzalez. Please be advised of the following: · The price that the customer paid for the 2011 CRV was fully disclosed to the customer. The condition of the vehicle was fully disclosed to the customer and the price the customer paid for the vehicle reflects this.· Customer acknowledged that because of their credit history they did end up paying a higher interest rate. Interest rates available to customers are solely a function of their credit score.· The customer selected a number of after sale items at the time of their purchase, which did not include a tire and wheelpolicy. There was no deception with respect to the products that the customer agreed to purchase. These products included a warranty, GAP insurance and a millennium package which consists of a key replacement, vehicleetch and chemical coating. Customer elected to purchase all these items and all of the documents (which the customer signed) that comprised the transactional documents for this purchase reflect this. · Route 22 Honda did not make any misrepresentations as to the customer’s ability to refinance the vehicle at apoint in the future. In fact, Route 22 Honda did not promise or otherwise indicate that the customer would be able torefinance the vehicle in six (6) months. Any customer’s ability to refinance a vehicle purchase is a reflectionof their credit rather than a payment history for the specific vehicle. There were no misrepresentations made.· Although the customer was fully aware of the condition of the vehicle at the time of purchase, Route 22 Honda will work with the customer on this issue. However, Route 22 Honda must inspect the vehicle and agree with the customer as to whatthose repairs will be, and Route 22 Honda will make the agreed repairs at its service department at no charge to the customer.· Route 22 Honda will not make any monthly payments to this customer since all of the monthly payments were disclosed at the time of the purchase.· Route 22 Honda would be amenable to cancelling those products that the customer feels he does no longer wishes to have. However, the customer has had the benefit of the after sale products for one year and the amount of the refund would be pro-rated based upon the benefits already received. In addition, any refund for these products would be in the form of a payment to the lien holder on the car loan since their purchase of these products was financed with their vehicle purchase. Therefore, the principle amount of the loan balance would be reduced by the amount of the refund and would not be in the form of a cash payment to the customer. If the customer wishes to obtain a refund for any of the products purchased, the customer should contact Route 22Honda and we will prepare the appropriate forms for the customer to sign. In addition, if the customer wishes to bringthe vehicle in for inspection on the repair portion, he should contact Craig Cohen at 973-705-9300. We believe that this addresses the complaint sent in by Mr. Gonzalez and Route 22 Honda will be happy to work withthe Revdex.com and Mr. Gonzalez to resolve his issues. Sincerely, Linda SmileyCustomer Relations managerRoute 22 Honda(973)705-9300

Review: I purchased a used 2005 Mercury Mariner from Route 22 Honda on January 3rd 2014. When I bought the car the lift gate was broken and it was agreed upon that the dealer would fix the lift gate at no charge to me. I left my down payment of $1200.00, signed the finance contract to pay $187.00 per month, insured the vehicle and was assured by the salesman Abraham Jobbi that I would have the car in 2-3 days. That was the weekend of the first blizzard of 2014 so it was understandable that they could not get me the car. After several painful calls to this dealership, getting hung up on and leaving messages that were never returned I emailed the General Manager, Edward Garcia, asking for his assistance. He never responded and when I finally got a sales manager on the phone, Aaron Stevens, who told me all I could do is wait and "what do you think emailing the general manager would do?". I then called the service department where I spoke with a Claudia who was very nice and gave me updated information on when this lift gate would be fixed and I could pick up the car directly from her. I asked if the registration and plates would be there when I could pick the car up and she said "Yes" and I wouldn't have to go to the dealer. After a week she called and I took a bus from Manhattan to pick up the car. Claudia wasn't in, but her co-worker gave me the keys, told me the lift gate was fixed and I could be on my way. I asked about the registration and plates and he said I was good to go. I walk up to the car, no registration & no plates. I question Claudia and her co-worker and now they said they didn't come in yet and I would have to go to the dealer to get a temporary plate. I go and the dealer reassured me the plates would be in soon, gave me a NJ temp plate and I drove my car home. After frequent calls, once being hung up on 8 times!, for my plates to come in, my temp expired on Jan 22 and they told me to drive out to NJ and they would issue me (Cont. in 'DesiredOutcome' sectionDesired Settlement: another temp giving me more time for the reg. and plates to arrive. I take off of work, again, to get my new temp plate. they then tell methey can't re-issue another temp plate becasue they never had the title for the car. It was never released from the previous bank. I asked them "You sold me a car without a title?" The salesman apologized and said they would give me a loaner and the plates would be here soon. I go to the serivce department,drop my car off and get the loaner. they tell me they don't have any left, but would rent one from Hertz for me. Hertz comes and Route 22 tries to tell me I have to pay Hertz $50! I emphatically tell them I am not paying anything so route 22 Honda calls route 22 Nissan to get me a loaner which they did @ no charge to me. After several more calls and voicemails to a customer service rep. Carolina, I STILL do not have my reg,or plates and they have had my car for 5 weeks while I'm paying $187 PLUS $280 a month in insurance for a car I dont have!

Review: Company has not provided me sufficient information that tells me where a $2000.00 fee was applied. They told me that it was the amount the bank (Westlake Financial in CA) charged to buy the loan. The bank stated that they finance whatever amount the dealership gives them and does not release information between Dealership and Bank. I would like to know who this money was paid to and why. I was also charged $800.00 for a Pre-Delivery Inspection. After researching, I learned that the average cost for a PDI is $295.00. Would also like to have this investigated.Desired Settlement: To have overcharge ($2505.00) taken off loan.

Business

Response:

Please be advised that I, [redacted] the Customer Relations Manager spoke with [redacted] and have apologized for the inconvenience and on behalf of Route 22 Honda. We have come to an agreement that [redacted] will come to Route 22 Honda 12/19/13 and pick up a check for $1500.00 in good faith. We at Route 22 stand by our word and have done nothing wrong. The customer signed all documents.

Sincerely yours,

Route 22 Honda.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a certified pre-owned 2007 Honda Accord with 45,749 miles on 3/15/10 from Route 22 Honda for $12,000. In addition to the vehicle we paid $7,000 for a 7 year/100,000 Mile bumper-to-bumper warranty. On July 9th 2015 I took my vehicle to a local dealership in ** to conduct several repairs which should be covered by the warranty only to be told it expired in 2014 after just 4 years of coverage and less than 54,000 miles on the vehicle.

Upon further investigating the matter with Honda customer services I was told that according to their policy the warranty on the vehicle was valid for the first 7 years of the vehicles life. I was advised that any issues regarding the warranty should be referred back to the dealer.

I called the dealer on 7/13/15 and spoke with a manager explaining the exact situation. He promised to investigate the matter and the following day he called me requesting detailed information about the repairs required. On July 15th he called offering to give me 350.00 USD in “good faith” as a gift to get some of the repairs done on the car, which I respectfully declined.

The manager admitted that we did indeed sign a contract for 7 years or 100,000 miles in March of 2010. At the same token said that they would not honor my request in regards to the warranty we paid $7,000 plus interest for. Although he was not physically present for the conversation he stated that it was his opinion that the finance manager had explained to me that although I paid for seven years according our agreement I would only be covered for four. I then reiterated to him I had no documentation explaining to me that at the time of purchase of the bumper-to-bumper warranty that it was for 4 years and 54,251 miles; neither was this explained to me verbally; nor did I sign any such documents from Route 22 Honda explaining that this was indeed the offer/understanding.Desired Settlement: I’ve spent 7,000 dollars plus interest for the bumper-to-bumper warranty only to find that my car did not have a warranty for 7 years or the first 100,000 miles that I put on the car. The contract that we (Route 22 and I) signed and dated stated clearly seven years or 100,000 miles, which I have documented. We did not sign any other agreements regarding the terms of the warranty.

I was taken advantage of and I want all internal issues with my vehicle repaired at no cost to me as well as a full refund of the bumper-to-bumper warranty in the amount of 7,000 dollars. It has since occurred to me that whichever warranty was on the vehicle at the time of purchase was very likely transferred from the previous owner leading me to believe that the 7,000 plus interest I was charged was a ruse by the dealer to inflate the cost of the vehicle. I would like this matter resolved within the next 14 days.

Business

Response:

We spoke to [redacted] and asked her to forward some documents to us. We explained that the warranty she purchased was $1,525.06 not $7,000. We will seek a resolution.