Royal Bank of Canada (Client Care Centre)

RBC called me more than 50 times in past month despite that each time I told them 'you got wrong phone number ans stop calling!' but they just keep CALLING again and again!

my home phone# called is : XXX-XXX-XXXX, and their calling phone# are: XXX-XXX-XXXX, XXX-XXX-XXXX, XXX-XXX-XXXX, XXX-XXX-XXXX................

STOP CALLING PLEASE!!!!!!!!!!!

I have been a RBC customer for decades and I am completely unsatisfied with the recent customer service. For about 5 months I have called and asked why the amount for my mortgage has almost doubled - and they are refusing to tell me. They say this matter is of great importance and they will call me back, they will escalate my concern, they will contact a specialist who will deal with this, they will have a senior manager handle my case etc. But after 5 months, no one has ever called and they continue to withdraw an unauthorized amount and they do not care - this must be against the law ... horrible bank with zero concern for their customers

RBC are closing my accounts with no explanation at all, I've tried contacting their customer service, they said they do not know why, I then went to the bank and the teller told me the same thing. I asked for the branch director to call me, which she did, but only to tell me that she does not know either and to send an email to their client care center. I sent them an email, they told me to contact obudsman, which I did. They in return told me that they do not handle these kind of issues and redirected me to RBC's client care.

It has been 3 weeks now since I've received the letter to terminate my bank accounts, with no explanation, I have yet to hear from client care again, I do not know what good that will do after our first failed communication. They gave me until September to withdraw my money or move it to another bank. I would like to add that I have an account with very normal usage, buying clothe and eating out. I receive a paycheck from the company that I work at twice a month, nothing unusual, there is no reason for them to close my account, and I cannot reach anyone from RBC with any explanation whatsoever. I am out of ideas.

Not pleased
My payout on mortgage jumped up over 1000$ in two weeks
The two weeks they needed my closing date extended to, because they couldn't get an appraiser out there for the buyer, also using Rbc
So in that two extra weeks they needed I get dinged another 1000$ Like the penalty and fees wasn't already ridiculous
Been trying to have this looked into for a week with promises of a supervisor returning my call, and hour at customer service trying to get an phone appt with an advisor, for what!? For them not to even bother calling at the scheduled appt!!

I am really annoyed with the virtual assistant whenever I try to call RBC. It is really time consuming and frustrating, I am thinking of switching banks if I can't easily communicate with my bank.

I have been having issues with the account fees, every time I call they said it will be resolved, But never happened and I had to call. But, the virtual assistant make me loose my patience. If they don't change the way we could reach them, I am definitely will switch the bank

I am having a really bad experience with royal bank. I have been a custom of theirs since I was 13 I am 42 now. So that's a long time. I realize I always just dealt with situations that constantly came up because I thought maybe that's what bank experience we're like.
I definitely would like to change banks.

I find the customer service team *** each one gives you a different answer.

My daily limit was dropped during covid, my husband and I were displaced for a while so this made things very difficult. I had contacted them to explain we were off grid at times, Looking for a home. ***. I made a payment recently on my credit card to get it caught up and so I can use it for renting a moving truck etc. Without me knowing they closed my credit card. So no one notified me. No phone calls, no voice mail, no email, no text message, no message on my online banking. Just decided to lower my daily limit and change my credit card to a lone but I still am required to pay 19% interest. I'm honestly at my wits end. The bank actually make my life way more difficult. It actually been more than times than I can count was unable to pay deposites for a home. Because my daily limit was changed without my knowledge.

RBC does not follow through with the commitments that their staff make. Multiple follows ups, 4 weeks later told that the commitment made was not honored and that I am on the hook for the bill. Ombudsman has been contacted but I look to be S.O.L. due to RBC's poor customer service, advice and information. Community manager tells you how to manage your money even though their team provides garbage advice and insinuates that you should have known better than to trust multiple RBC reps advice. Will never do ANY business with RBC ever again as they do not care for the customer and they have no integrity, just looking to get your hard earned $$$ any way they can.

Hello, many months ago, starting in January, I had multiple charges on my account for the same amount. It has been investigated twice but it was determined that the situation was not fraud and I was told that a different sort of investigation would have to occur at RBC to determine why this money was being withdrawn from my account. I've spent hours on the phone with them and have even met with a representative in person to discuss the issue. She was unable to resolve it and had to escalate it to her manager and a different team. Last we spoke she told me that she would have an answer for me regarding the situation in two weeks. It has been 38 days since that time. The issue started in January so you can see it has been ongoing for a very long time. I am extremely frustrated at not having any answers. When I didn't hear from the RBC representative at the time that she said she would have an answer for me, I started to call and sent emails to get a status update on this investigation. No one has responded to me and she has not returned any of my phone calls or messages.

I am still owed $131.04 by RBC bank and would like this amount returned.
It's cruel to extend this issue for such a long period of time. It's cruel to extend this issue for such a long period of time. How long can a person wait to get a simple answer on an internal RBC issue? The problem was never on my end. There is something wrong with the RBC system. I can provide screenshots of both the amount that was withdrawn and the exchange that I had with my RBC representative.

I bank mostly online and try to resolve issues via online messaging system with the bank customer service staff.
On Jun 18, 2019, RBC bank charged me 0.59 CAD overdraft interest even though my bank account was never overdrawn. After complaining and explaining the situation it was successfully refunded by customer service.
This time I'm not so lucky. The error on RBC's side occurred again on Apr 17, 2020 when I was charged 0.46 CAD overdraft Interest even though my bank was never overdrawn. I have already tried 4 times to request refund but each time the staff does not refund me.
The erroneous overdraft charges occur whenever I send an international money transfer, via RBC online. These transfers fail if the funds are not available in my bank account. Hence it is never possible for my bank account to be overdrawn as a result of such transaction. IE: If I did not have in my bank account, the exact amount of money that I want to transfer internationally, the transfer would fail. I do not have overdraft protection.

If the account balance shown to me on RBC online is incorrect, that should be rectified by the bank.

I place an *** order on May.04,2020 using my RBC Rewards points and charged to my RBC *** credit card amount of $277.76. Total amount of $482.23. RBC created *** tracking number on May.05.20. I called RBC Reward Customer Service 2 weeks later to get an update about my order because shipping label created but not picked up by *** yet. I have been told to wait for another week and call back if I do not receive any tracking update. After 1 week waiting period, I have been told to wait until June 01 and call back again. They gave me reference number and said someone will call me back in 24 hours when I called back on June 1. I called back RBC Customer service on June.04 @5.12pm. I have been told to wait 48 hours and some will call me back. I have been on the phone for 53 minutes on June 4 and I had terrible customer service. I have requested to speak with supervisor or shift manager but they did not come to the phone. I have requested to receive a refund on my RBC *** charge and return my points back for the product they did not shipped but I did not get any help from Customer Service Rep. It is not acceptable to charge some one for product that is not shipped for over a month. I had teribble customer service experience with Royal Bank Of Canada.

. Their servers are down for the second consecutive business day after having a whole weekend to address their technical issues. They seems to have NO regard for their customers or the effects the service outrage is having on customers. How can this be? The largest bank in Canada and one of the largest in the world doesn't have the resources to provide a reliable service?

On May 7th 2020 my boyfriend and I attended the bank to deposit 2 government certified checks. He does not have a bank account but I do. He was as told to return with government issued ID and they could deposit the cheques. He returned with 4 pieces of government issue is and 2 pieces of non government issued ID with a photo. They told him to return with a driver's licence/id card . His was stolen some time ago so he went to registry to order a new one and returned (may 8th) with these ids. He was told that he could not cash the checks we asked if he could open an account they said no, we asked if I could add him to my account and they said no. They suggested we could deposit the cheques into either an ATM or online and that it should take 1-5 business days to clear and that 100$ would be immediately available. We did this and my bank account got locked. I could not sign into online banking or use my debit card or access funds at all. I phoned the customer service line to be told to deal with the bank. I was told they can't remove the hold, they can't tell me why there is a hold they can't transfer me to a department with more information. I explained I just left the branch and could not go back in as they were now closed. I was told that was my only option and that I would just have to wait. I called customer service again to see if I could authorize someone who understands financial issues more than I do to speak to them in order to get a better understanding of the issue and was told no. I explained the situation with the check and this representative was the most helpful person I spoke to out of anyone and I appreciated it she is certainly not a party to my complaint. She apologized for everything that happened and explained that although she couldn't fix anything or access the information, that she could take notes and create a complaint and advised me to go in Monday and speak to a manager, and gave the names of the managers u could try to talk to. Monday I went in to speak to the manager who happened to be *** that day. She told me to show her the check and my I'd and my boyfriend's to take a photocopy and come back in one hour (may 10th) I returned and was told the fraud department had flagged the check and not allowed it to clear, that she doesn't believe that her staff told us to do that that she asked them and they said they told us not to do that, ***, told me my account would be frozen for up to 30 days that those checks would be cancelled that she would call the CRA to have those cheques cancelled and that he would have to call and have them re issued. I told her that I'm sure one of your 800 cameras has sound go ahead and look because that's exactly what they told us to do *** I had someone with me who also heard the whole thing. I told her to look again because I was telling the truth. I recieved a call from *** the next day to say that she found out I was telling the truth ***. That she would allow the checks to clear and unlock my account but that this would take time and guaranteed that it would be resolved as of Monday. On Monday (the 18th) my problem was not resolved. I attempted to call the branch to speak to *** but the bank was closed. I called customer service who said to go to the branch. I explained I had financial responsibilities I promised to fulfill today because *** had guaranteed the issue would be resolved today. Again I was told they could do nothing. I asked if they could give me a short term loan for a portion of the check and unlock my card until I could resolve this. The service rep said she would see if she could do a loan for 1500 (about 1/2 the amount deposited) I was put on hold and she came back on and said she would transfer me to the fraud department who could possibly just resolve all of it for me and I could just have access to the amount I

I've used RBC since I was about 10 years old (currently 35) - All my banking has been through them including mortgages, RRSPs, personal banking and some insurance.
This week they have cancelled my credit card from a issue over a month ago when my specific request was to NOT cancel my credit card.
This left me in a very bad position with some current work I'm having done and was pretty much told to *** and I was screwed, costing me a few hundred dollars since some services had to be cancelled due to not being able to pay.
Every last penny I ever use will never be with this operation again. Currently getting everything switched over to a different bank (unfortunately my mortgage might need to wait another year or two)

Went to the atm to with draw $400 on December 26, 2019. The money didn't come out Of the machine but the receipt did saying the money was withdrawn from the account. Did another transaction and got the $400 and the slip confirming the money was taken from our account. So, we received $400 but were charged $800. RBC said it is our error and as of today April 21, 2020 they will not reimburse us the $400 that we did not receive.

RBC convinced us to move our retirement money from a private firm to them. They said they would look after us. Some of the money could not be moved right away because it was locked in with another company so we signed some papers so RBC could receive the funds when they were unlocked. This meant we did not receive notification about the money. Being unlocked. After meeting with our advisor who was "looking after us" we noticed there was an amount sitting in an account and was not invested. When we asked Our advisor,about this money she said it was the money that had been locked in and it had been sitting in an account, not invested for a year. So $50,000 sat there, not invested for a year. They said it was our fault for not checking our statements more carefully. We moved all of our investments to a different firm and did not even receive a phone call from RBC.

I put in 6,761 dollars and had to make bill payments via *** debt. I had about 475 dollars left. Went to the bank machine and couldn't get any money. Apparently I was double charged, not by my merchants but by *** debt via Royal Bank. Still not really correct and they said I have to wait 6 business days???. This never happened before and this was a nasty surprise because I have to still get groceries. Very Frustrating. If this get settled I'm taking out all my funds and switching to another bank.

My husband and I paid off the balance of our Royal Bank ***, so we then tried to apply for a Classic Low interest *** to replace our current high interest *** with them. My husband was told that we don't qualify ! We have our mortgage and Line of Credit , as well as our chequing account and savings account with the bank! A customer service expérience has us considering switching our accounts to another bank! So much for customer loyalty!

Have been a customer through rbc for years and have enjoyed their services until today. Usually I use my rbc app and rarely ever log in to my accounts using the online website. Found out my chequing account would be changed shortly. Contacted customer care the rep was nice at first until she brought up my account. Tone changed and if you have issues with said changes go into an office or. That is when I cut her off. Got it up my credit and she said yes changes would or could happen then. Disturbing attitude. This is the only time I have had issues with rbc.

To whom this may concern:

I acquired a Royal Bank 'RBC Rewards+ *** Card? in July 2019 after applying through a RBC-paid ad on *** (***). The ad features an exclusive offer for *** Customers which I am a member of, and advertises for a $50 statement credit after a minimum $500 purchase by December 31, 2019. Terms and conditions of this offer states that the credit will be deposited on January 31, 2020.

I was able to easily fulfill the terms and conditions of this offer on the statement period July 25 ? August 19 (please ***). ***, I paid $505.90 towards the outstanding balance of this account.

Unfortunately, I did not receive the $50 statement credit on January 31, which prompted me to wait for a couple more weeks. On 0958 hours of February 25, I called into RBC and spoke to '***? regarding the offer. I was advised that RBC does not have such offer and asked me to physically attend a RBC branch and ask them to call the RBC Customer Service to validate the authentically of the offer claim. I then attended the RBC Park Royal Branch (899 Park Royal N., West Van, BC) and spoke to the teller *** at approximately 1PM of the same day. *** then called RBC Customer Service and was placed on hold for an extended period of time. *** then advised me that the RBC calltaker claimed that I did not 'apply the credit card through the proper link? and thus I did not get the $50 credit, which is false. So far, I have been getting conflicting stories about this offer by RBC.
Product_Or_Service: Credit Card Application and Spending
Account_Number: credit card #: XXXXX

On 02/21 there was fraud on my account and money taken. I reported it on 02/23 and they stated they canceled the card and would ensure a fraud report. All of it was lies because on 02/25 they let the same people back into my account to steal more money. I called them on the 25th to ask how they could let this happen. 7 times I was transferred, sometimes to wrong departments, to get "We canceled the card" but nothing on how these people are still in my account. On the 7th transfer they picked up and than hung up as soon as I asked the question. It is now 02/26 the people are still in my account and I can't close it as Rbc states they will not give my money back without an open account which is going into debt. I am sure they won't hesitate to charge me nsf fees though!