Royal Bank of Canada (Client Care Centre)

[redacted]

I'm using RBC Saddletowne Calgary branch (most unprofessional) from last two years file complaints but no improvements and now dicided to stop using this bank.
Reasons :-
I went to their branch to transfer some funds to my suppliers account and they took money from my moms personal account instead of my business account couple months ago the branch manager told me he will figure out what went wrong still no response.

Last month I went to the bank (most unprofessional ) to transfer $10000 to my suppliers account and wrote a chaque all went well till yesterday I got a call from manager (unprofessional ) they did somthing wrong and instead taking money from my account they took money from someone eals account and they need the money right away but I told them I need to look to my account and want

RBC keeps making these "free [redacted]" offers. Well, in fall 2014, I took them up on it. The deal was: open a chequing account ($15 monthly fee for a fairly basic account!) and set up 2 pre-authorized payments (PAPs) by Dec. 1st, and they'd send me an [redacted]. I did as instructed, telling both payees to make sure the PAPS were started by no later than Dec. 1.
By summer 2015, I still hadn't received the tablet. So I called the bank: they told me that I hadn't qualified for the [redacted] Offer because 1 of my PAP payees didn't initiate its 1st PAP withdrawal until Dec. 2nd -- one day late!
I figured, OK, the bank's computer system didn't put me on the [redacted] mailing list because of a minor technical detail; but it's nothing that can't be fixed by a little intervention by a Customer Service agent.
WRONG!!
In branch, I was told by a teller and an assistant manager that there was no way for them to override/overrule the computer. They suggested I contact Head Office in Downtown Toronto. I did.
The Head Office told me the same thing: the PAPS had to start by Dec. 1; no exceptions, no excuses. If I didn't like it, I could complain to their Ombudsman. I did.
After 4 months, the Ombudsman finally responded: the marketing department policy was reasonable; the decision not to give me an [redacted] was reasonable; and the Ombudsman couldn't and wouldn't do anything to intervene on my behalf.
At least in the "good ol' days", when a bank offered you a free toaster, they gave it to you on the spot. You didn't have to pay exorbitant monthly service fees for the better part of a year, until you found out whether or not the bank would live up to its promises!
Lesson learned: stick with the banks you trust. Don't get sucked in by marketing ploys and questionable promises.
My RBC account is now closed. They won't see my business again. Or my wife's. Or (if I can help it) my kids'.
Anyone who asks: I say bank somewhere that values your business and cares about your customer satisfaction; somewhere other than RBC.

I've been a client for over 20 years, watched their services slide continually. After being told they tried to call but didn't even leave essay I'm switching banks.

[redacted] I had Auto Insurance through RBC and when it was time for renewal they asked me to provide them with other peoples personal information in order to renewal my auto insurance.

Example:
As a business they are treated like a "person". So RBC "person" asked me to go get personal information of my family members (other people) and provide it to them so they can renew my auto insurance.

It is against the law for someone to have another persons personal information so I don't understand how RBC is able to ask for it. They should know better.

There was no explanation as to why this is important. I had asked what if that individual doesn't want to provide me with the information. Their response was "we will cancel your insurance". They stressed me to the point where my family (20 members) will cancel all our accounts, checking / savings, mortgage, [redacted], property insurance, auto insurance within the next 2 years (at the time of mortgage renewal).

This is unacceptable and we all already know Insurance is a growing problem for everyone. The consumer needs to be protected. I hope this helps others to make the right choice...

I was charged #$3.50 plus $0.19 interest for making a transaction with credit card, they said it was a cash like transaction so they charged me the cash advance fee of $3.50 cents plus $0.19 cents interest. The transaction was $100 dollars to play on olg casinos online, how is this a cash advance ***.

We contacted account manager several times before our GIC was matured. Didn't get any response. On the day of GIC maturity, we found the GIC money disappeared, couldn't see it on any of our RBC accounts (cheques and saving). We called RBC account manager again, no answer, client service, calls were transferred here, there, finally we were told the money was holding by Branch, we wanted our money back to our account, they refused with no reason and told us the money had to be hold to Branch for at least two business days. Right now we still don't know when we can get our money back.

I deposited my paycheck at the bank on March 15 at the branch on King st in St Catharine's ON.
The bank put my paycheck on hold for no apparent reason. I have gotten pays from this employer before.
From March 15 to today March 19 I Have been trying to get this resolved.
I have called the call centre they said to call the branch. So I did. I spoke to Valerie at the branch. She transferred me to a managers voicemail. I've left voicemail for Tim C. the manager.
I have gotten no help or resolution with this issue.
Thanks to this bank I can't buy groceries or do laundry cause they have my money on hold.

Takes far too long to reach a person by phone. customer service is very poor.

I rue the day that I allowed an RBC representative to talk me into keeping my account with them before going overseas. Their customer service is deplorable, and they have no idea how to meet the banking needs of overseas clients. At the moment, I am struggling to get money out of my own account without being forced to exchange it for another currency using their terrible exchange rate. I've messaged them on their online message centre and not heard back for six days and counting; I've called their customer service and been told that I have to call their home branch during business hours -- the middle of the night in my time zone -- in order to transfer my own money. They make it impossible to perform the simple online operation making an international money transfer without changing the currency with them -- an operation that by other bank, ***, does easily. I cannot wait to close my account with RBC.

. You phone in to sit on the phone transferred 4-5 times before you actually get to the point of what needs to get done. Technical difficulties non stop. In branch personal who don't have a clue what as well is ever going on resulting in long wait times or not sure what they are doing. No direct contact always directing to other departments. You cant even make a straight forward complaint online without a pile of channels to go through. Would be nice to have a bitcoin digital currency take over this brutal banking system already as what a person pays in interest and fee's is brutal to get a headache over.

Small Business Customer Service: keep trying to call them but all that happens is that I am supposedly put on hold and forced to listen to their sales pitches over and over again!

It takes me 42 mins and transferred 3 times to file a fraud transaction on my card which they don't even help me with. Instead they say I have to wait for a email from them and follow another process. I have an Elite card which supposedly is suppose to have great service. Not so great I can assure you Also get transferred multiple times to try and get a secondary card added.... all I can say is that the call centre staff must really hate their job and it shows in how horrible they treat the customers. My best reccomendation is to stay well away from RBC.

I called 3 times, hoping to get through to my branch. Each time I called, I was put into their robot system that had ridiculous amounts of wait times. Once past this system, I spoke to 3 different people, that gave me 3 different answers to the same question!! Argh. I just wanted to contact someone at my branch, not the people at the call centre. The call centre people were unhelpful and the last one patronizing. I do understand that she was following the rules that RBC puts in place but that does not give her a right to be patronizing albeit my patience had worn very thin at that point with all the wait times and bouncing around. What I required was a very simple letter that outlined 2 things. This letter costs 15 dollars and takes 7 to 10 business days?!! Gone are the days when RBC was helpful and fast. I have been a client for over 31 years.

One of my first concerns is that RBC contacts me to try and sell me their mutual funds and other services. This is so inappropriate, I am in the process of researching other institutions to switch too. Thus RBC must check people's accounts to see fund levels and the kinds of products to try and pitch to them, it is so dodgy. As well like any bank RBC makes money via their spread between the interest they pay out for borrowing money and how much they make from lending money. RBC has tried to sell various kinds of credit to me as well, I personally do not believe in debt and try to have none other than on a credit card for bill payment. Thus watch out as being a client means they will try to sell you all their products.