Royal Bank of Canada (Client Care Centre)

RBC is dealing with *** activities of company called *** inc RBC helps *** inc an online *** company to withdraw money from my there were several transactions over 3000$ not even once they tried to check security and make sure if it's legit or not now it's been almost a month still I have heard any thing for them to look into netter it tools 30 plus calls and three 3 visits to beach still they didn't get back to me

I activated my rbc card in november and at the time the rep offered me balance protection, I said I dont want it cancel it. He insisted and said try it anyway (even though I didnt want it). he said I can cancel it later. I could not fight any longer and had to go to work. I obviously needed the card active for some transactions that day. This is an unethical business practice and no way to sell a product. I never did want it and they wont accept no for an answer. If I wanted it I would persue it myself.

On February 5, 2019 RBC processed cheque *** in the amount of $870.00 then reversed it stating NSF (non-sufficient fund) but on that afternoon I made an additional cash deposit of $400 to my chequing account to top up the funds sitting in my account. RBC system processed this deposit via ATM as next day deposit which led to the above cheques being returned NSF. This is continuously happening and I kept on getting ding *** and beside I don't want to continuously calling the contact centre having to explain the problem and asking for the NSF charge be reversed. Furthermore, the landlord is charging me a $30 fee having the cheque bounced.
Product_Or_Service: RBC ***
Account_Number: XXXXX-XXXXXXX

*** We asked to have our information and accounts updated several times and they never did itI filed a complaint with head office for mismanagement of our account and they said they would work on coaching for their managers but never apologized and made no effort to work with us*** ***

RBC of Canada/Case Reference: PERXXXXXXXX, PERXXXXXXXX,PERXXXXXXXX
Car Loan Started: 2018, April 23
Car Loan Paid Out/Off in FULL: 2018, October 22

TAKE NOTE that, the "Car Loan" was paid-off was in-person at the Royal Bank located in ***. The amount of "out-standing balance" as per advised by the staff. and the amount was $ 23,924.99 on October 22, 2018.

Henceforth and thereafter after the paid-off/out and in late of October, 2018.
The RBC accused by writing was still owing $ 512.84, and we did call to RBC for proof and for for explanation in writing but was "ignored" and "refused" but still owing $ 514.97 without an explanation. Thereafter, a letter was issued by RBC still mentioned the owing with other amount of different from before.
During all of these times, we contacted the RBC at least over six/6 times as to provide the proof.
Indeed, during all of these times of telephone calls was recorded as a evidence and proof of communications to the public. Indeed, at of this email of complaint to your office, the RBC fails to provide the proof of owing.
***
Overall the purpose of this complaint against the RBC, as for the issue of demand the proof of demand of owing from RBC of Canada.
Product_Or_Service: Car Loan

***
I had a horrible experience with RBC regarding money that was incorrectly sent to them via online banking and their incompetence in returning the funds
I had an RBC Visa Gold card, which I closed, but the card number was still on my list of payees for my *** online banking The $payment that was supposed to be for another institution but was directed to RBC Visa Gold in error on October 19, 2016, well after the RBC Visa Gold card was CLOSED early October of that year
RBC Visa should have immediately returned the payment since the account was closed and up to date, but instead they kept funds and have been horrible to deal with
I have been contacting them via phone, email and even visited the branch in person (most of the agents failed to document my issue and no one even initiated the request before I went in person - a month after the initial call)
Nearly months later, they just give excuses and claim the cheque will be in the mail It doesn't take months to mail a cheque
I will be escalating my issue to outside parties to get back my money, but I wanted to tell my story as to discourage people from doing business with this company
*** *

*** *** ***
I'm using RBC Saddletowne Calgary branch (most unprofessional) from last two years file complaints but no improvements and now dicided to stop using this bank
Reasons :-
I went to their branch to transfer some funds to my suppliers account and they took money from my moms personal account instead of my business account couple months ago the branch manager told me he will figure out what went wrong still no response
Last month I went to the bank (most unprofessional ) to transfer $to my suppliers account and wrote a chaque all went well till yesterday I got a call from manager (unprofessional ) they did somthing wrong and instead taking money from my account they took money from someone eals account and they need the money right away but I told them I need to look to my account and want

*** We asked to have our information and accounts updated several times and they never did itI filed a complaint with head office for mismanagement of our account and they said they would work on coaching for their managers but never apologized and made no effort to work with us*** ***

They changed the website absolute garbage now!! To top it off raised fees now being charged a dollar every time I have money deposited in my account!! Will be pulling my accounts and going to a local credit union

On Dec 13,2018, I applied RBC *** Card with the special promotion that I should have free annual fee ($120) and welcome bonus 15,000 and 5000 points after I spent $1000 in a first month. I was not sure about this promotion and I called RBC to confirm the offer and they said it was the offer ;otherwise I wouldn't apply it. The staff was confirmed and put the note on my account. On Jan 15, I received the statement with the annual fee charge ($120) I called RBC and the person who called *** and he said the offer was not valid to me and they made mistake at the time when I called on Dec 13,2018 . He can refund the $120 but he can't give me 5000 points as what it was. I said I spent $1000 dollar on the card because of this special promotion. I strongly believe RBC made the mistake and I should get back 5000 points.

I have had an ongoing issue of extremely bad customer service at RBC
On Dec 28 a company calling themselves *** took$20 out of my account. I reported the issue to RBC and went to the bank to fill out the form to get my money back. Jan 4 I finally got my money back. However this same company *** took $20 out of my account on Jan 4 Right after it was put back in.
So I went back into the bank on January 4 and filled out yet another firm disputing the charge. Then started the process to close this account and open another account. Then on Saturday January 12 I discovered that yet again *** have tried to take $20 out of my account. I called customer service at RBC and was told the form wasn't filled out correctly by the teller at the bank. So I now have to go back into bank and fill out another form. I am now out a total of $60+ due to this ongoing issue. I went down to the bank and filled out the form again. your bank manager *** at the *** branch was very ***. He publicly in front of other customers blamed me for the issue and told me to take some responsibility for my banking transactions. This is exactly what I have been doing every time I reported the issue to your bank. I have also called and emailed *** 3 times and gotten no response.

Client card #XXXXXXXXXXXXXXXX

On September 17, 2018 I booked travel through an RBC Travel Rewards promotion which indicated that travel during the promotion period would receive 30% points back. I read the fine print of terms and understood that my booking qualified for 30% back. I proceeded to book on the basis of receiving the 30% back. According to the promotion, points back were supposed to be credited within 4 to 6 weeks. After 6 weeks (on October 31) I called to inquire why the 30% did not appear on my points balance and RBC Rewards agents that I spoke to could not explain why I did not receive the points or why I did not qualify. I was told I would hear back. I received an email November 2 saying the case was resolved but no points were received. I called again on November 7 and again no one at RBC Rewards was able to explain to me why the booking did not qualify. the agent that I spoke to said she would escalate to her manager because she thought I qualified and that I would receive a call back. I did not. On my third call today (November 14) RBC Rewards transferred me to RBC Travel, who transferred me to a supervisor, who said a.) the promotion is not run through RBC Travel and she didn't know why I was transferred to Travel and b.) she sees that the travel was not booked through the "travel redemption schedule" and therefore would not qualify. This is meaningless jargon that was not explained or defined anywhere in the promotion literature. I feel the promotion was misleading in that it was incomplete in defining these terms. Even RBC Rewards agents who reviewed the promotion terms could not explain in layman's terms why I did not qualify. Furthermore, I have tried (unsuccessfully) since October 31 to escalate this issue and gain understanding of why my booking was deemed not to qualify. RBC Rewards tells me I have to speak with RBC Travel and RBC Travel tells me I have to speak with RBC Rewards. The promotion is so poorly conducted that customer service agents do not know who is responsible for the points back. I would not have booked the travel at that time if there was any indication in the available promotion information that the booking would not qualify for the points back.

I have called the RBC and asked them to stop mailing me mail belonging to *** and ***....they no longer live at this address and I am constantly *** with mail constantly for them. I have lived at this address since 2016 now and have asked a few times for RBC to stop mailing me their stuff to this address but I get no help in this matter. I tried talking to *** but they informed me it has to stopped by RBC.

On May 16, 2018 I opened an RBC High eSavings Interest Bonus Offer account, with RBC advisor ***. I was made to believe that my investment would receive 2.5% monthly interest, for the three months that the offer ran for.
I went over the numbers in detail with this sales advisor, for the $120,000 that I was investing.
I never received the detailed package of the account in the mail.
On July 25, 2018, my account was only credited an interest amount of $519.32.
I contacted RBC at this time and they claimed that this promotional rate of 2.5% was calculated on an annual basis.

Since then, I have spoke with multiple representatives that have given me answers that do not align with what *** communicated to me, and they have claimed that I misunderstood the investment terms. I requested the transcripted conversation between *** and I, which RBC provided without time stamps or any sort of legitimate format. I confident this transcript was altered, as several parts of the conversation have been taken out of the document. Specifically the section where he and I went over the exact number values of the interest I would receive.
I also requested the voice recording of the conversation to ensure that the whole conversation is reviewed, however I have had to contact a new person each time to request this and have spoken to over 7 people with no further resolution.

I expect RBC to honour the contact for this savings account and reimburse me for the total $9000 that should have been accrued over 3 months at 2.5% a month.

I have been a Royal Bank customer for a few years now and I am more than disappointed and enraged by their service! WARNING to all other Royal Bank customers: if you deposit a cheque AND cash together(in the same envelope) Royal Bank is not able to count the few hundred in cash but will see the cheque ONLY!!! Couple days after the deposit is made, the cash suddenly disappears from your account as an ATM/Mobile Adjustment. On top of it, resolving the situation takes them up to 2 weeks!!! As Royal Bank's ATM system seems to be archaic and only based on stamps on deposit envelops and not on actually counting the cash.I am left feeling like I am not just a victim of an *** customer service but of actual theft! Thanks a lot Royal Bank!

My Auto insurance jumped up by 20%, only because I purchased a new car. We have no claims in our history with them of over 10 years, Been going up each for past 4 years. I have seen annual increases ranging from 5% to 10%, which they say is from changes to industry. Try calling customer care, you get put on hold anywhere from 60 minutes to several hours or you can enter your phone number for them to call you back at their convenience not yours much later. However if you call billing they answer right away, strange how if it involves money they are quick to respond to customers, otherwise they don't care about customers, Also have issue where RBC took 2 payments from my account for auto which they say one payment is from old system and one payment from new system, it's like they explained with new system its like 1st and last months rent, come the end of my policy the last month I would see no deduction from account. Now thanks to RBC I am overdrawn in account and have to pay $30 dollars penalty to my bank and juggle things around to make sure nothing else bounces. Oh and try speaking with an operator who is challenged to speak English. So frustrating, Arg.... Thank you RBC, you are making my decision to close everything |I have with you a simple decision. This bank is definitely not customer friendly...

I was a client for many years and someone stole my bank card, observed me input my access number then stole my card and took $2400.00 dollars from my account. Although I knew who this person was they would do nothing for me! They insisted it was my fault and refused to refund my money! This to me was ***, and completely ignored my client rights! So I was left with a $2400 loss!

Before I start, Id like to say that there are good people working at this branch (the tellers are friendly and there is at least one decent financial advisor I have dealt with) but otherwise I have had awful, awful, awful service. The saddest part is I voluntarily chose RBC because, after comparative research, they seemed like the ideal bank to deal with my requirements. I chose this specific branch because of its convenient proximity to my workplace. BIG MISTAKE! The fellow who set up my accounts (since promoted and working somewhere else) completely messed up everything (basic stuff, like somehow confusing my 6 year old son's account with mine and putting him as the PRIMARY on my checking account!) Within a couple of days, it got to the point that nothing worked at all, my financials were a mess (on paper) and I cancelled everything save for my mortgage, and believe you me as soon as it is up for renewal, I'm moving it out of there. 1 trip to set up the accounts, 5 trips (and numerous phone calls) to straighten it out. At the end of it, the branch manager (since promoted and gone as well!) was completely unconcerned and gave me a token 'sorry it didn't work for YOU, if you ever decide to change your mind, we will be glad to help you, thank you for choosing RBC' *** has it's share of problems, but I've been a customer of theirs for almost 40 years and I've never dealt with a level of incompetence like I've experienced with this bank/branch before. ***. UPDATE 2017 - Second screw up with my mortgage. Funds were 'manually removed' (their words) ahead of the scheduled date - THEN PUT BACK INTO THE ACCOUNT- but then the mortgage showed NSF. Next month NO PAYMENT was taken out. ANOTHER TRIP to the bank to straighten things out. Apparently 'for unknown reasons' funds were accessed from my account 'prematurely', then the 'mistake was recognized' and the funds returned. But the computer only recognized the payment being NSF...and next month it didn't even bother to take the money out because the account was 'delinquent'. NOT ONCE did I hear anything from RBC. I caught the mistake and brought it to THEIR attention. THEY FULLY ADMITTED THEY SCREWED UP. UPDATE 2018 - THIRD MORTGAGE MISTAKE. Critical information from my lawyer relating to changes in my mortgage were relayed in January, but were not acted upon until MAY. Reason? The financial adviser went on vacation for 6 weeks and the information was LOST. NO APOLOGY. Incredible. I left the meeting and was walking to my car when I realized the whole time they were telling me they had screwed up my mortgage, they had NOT ONCE said 'I'm sorry' or even 'on behalf of RBC I apologize.' I went back in and explained that in this case, an apology is warranted and all he said was 'Yes, I understand.' UPDATE - Met with the Branch Manager. He admitted his employee 'could have done better' but deflected the blame on my lawyer, claiming the documents were faxed and there was no cover letter, so they just 'filed it away'.... Nice try RBC, the documents were filled out precisely according to your template, couriered (NOT faxed) with a tracking # and receipt, they were accepted and signed for at their destination. I've filed a complaint with RBC's 'Customer Care' center, but I'm not holding my breath.

[redacted]

I had a horrible experience with RBC regarding money that was incorrectly sent to them via online banking and their incompetence in returning the funds.

I had an RBC Visa Gold card, which I closed, but the card number was still on my list of payees for my [redacted] online banking. The $3322.73 payment that was supposed to be for another institution but was directed to RBC Visa Gold in error on October 19, 2016, well after the RBC Visa Gold card was CLOSED early October of that year.

RBC Visa should have immediately returned the payment since the account was closed and up to date, but instead they kept funds and have been horrible to deal with.

I have been contacting them via phone, email and even visited the branch in person (most of the agents failed to document my issue and no one even initiated the request before I went in person - a month after the initial call)

Nearly 2 months later, they just give excuses and claim the cheque will be in the mail. It doesn't take 2 months to mail a cheque.

I will be escalating my issue to outside parties to get back my money, but I wanted to tell my story as to discourage people from doing business with this company.

[redacted]

Horrible customer service. No way to resolve any dispute with Royal Bank [redacted]. They stand on merchant side. RBC [redacted] doesn't want to be involved in anything other than you using your [redacted] Card.