Royal Caribbean Group

Traveled on the Allure a month ago. The ship itself was great, as was the service by waitstaff, room attendants etc, but the customer service is pretty bad. It's evident to me that they are far more concerned about profits than they are about their passengers having a great trip. I no longer trust their excursion descriptions, and the line's language barriers caused several issues while onboard. RC provided some compensation for an on-board issue (after speaking to 2 reps and a supervisor - on two separate occasions (the first time being when we were told the problem was being fixed, and the second time being when it did not get fixed and we went through the whole process again, including speaking with a supervisor at least 2 times)), but have refused to accept any responsibility for a shore excursion (in spite of inaccurate descriptions in the app, and being given incorrect information by excursion guides). I traveled with Norwegian a while back and had zero problems. As much as I enjoyed the Allure itself, their lack of customer service is steering me towards Norwegian again (plus, the food on the Norwegian cruise was just as good as the Allure's, as was the quality of the ship itself).
TLDR;
Allure ship rating: 5/5,
RC customer service: 1/5

I was trying to book a cruise with them over a month ago on their Visions of the Sea cruise line. At the time, they had a "Kids Free" promotion but when I tried to book a room for my wife and six year old daughter, I was informed that due to coast guard restrictions, there were no rooms available for more than two people but that I could get on a waiting list and if there were any cancellations, I would be notified. A few weeks later, I get notified that there was a room available for three so I tried to book it but unfortunately, by this time the "kids free" promotion was no longer available. I found it to be very convenient that once the promotion was no longer available a room for more than two people did become available. I pleaded with them to honor the promotion since I was trying to book the room when the promotion was available but they would not honor it. I cannot prove that this was a plot but it truly does sound like one. A company that cares about their customers and good customer service would've honored the promotion. Not only did that promotion end but somehow the discount for people 55 and over was not available either. Hmm...

RCC is longer a trusted business to have access to my credit/debit card from here forward. On 12/01 I went on a cruise that I have been attending annually for the past 4 years. The sign and sail card received at check in was my Bank of America card which is attached to my personal checking account. On 12/2 I receive a text from my bank saying my account balance dropped below average. I looked into my online banking and discover I have been overcharged by RCC by close to 600.00. I spoke to guest services onboard as well as a person who indicated he was a manager they both stated I would receive the amount overcharged plus a 50% discount on my beverage package. It now 12/7 I'm back home and my account is overdrawn due to RCC negligence. This is going to create a financial hardship for me because every overdraft is $35, plus they took my money to pay my bills! I called corporate today and the individual I was speaking with disconnected the telephone prior to giving me any explanation. This is absolutely unacceptable!

I have been trying to get someone from ROYAL CARIBBEAN to refund my deposit of $750 for close to 3 weeks. When I called to cancel I was told I could not because I chose a non refundable deposit which I did not. A supervisor TINA told me she would "LISTEN TO THE TAPES" and get back to me within 24 hours with a resolution. Its over two weeks, no call. I called back 72 hours later to speak with this supervisor and the gentleman told me their was no notes of the situation he could not transfer me to anyone because no one left details for transfer extension. I reached out twice to guest relations. First JUDI *** who has not returned emails, phone messages that s about a week, I emailed the head Mr., nothing. I received a message thursday that another guest relations rep would get back to me, NOTHING. To me maybe they realize I am right and they are running from my calls. ITS A DISGRACE. I haven't even gotten on the ship and justbecause of the several personel I have spoken with they clearly DO NOT CARE ABOUT THEIR CUSTOMERS. I will be making this known to larger media outlets asap.

If your a citizen born in cuba, PLEASE read this. My mom is 83 years old and came from Cuba in the 1940's. She wanted to see Cuba since she has never been back. I thought it would be a great gift for Christmas 2017. Before booking I call RC and asked what documentation we would need. I was told just a US Passport and a $75.00 visa we get From RC. Perfect, I booked the cruise for my mom, my husband and myself. I received my edocuments 30 days prior to the cruise. I now find out my mom needs a special visa HE-11. I call RC, the person I spoke with knows nothing of this and puts me on hold to speck with her supervisor. She tells me I need this visa which takes 90 days to get. I ask if we can board the ship and not get off in Cuba, she had to call the supervisor again. She returns and tells me to call the Cuban Embassy. WOW!!! I thought maybe she is new an inexperienced so I call right back. I ask this person if they are familiar with documentation for Cuba. I told him mom was born there and I now need a HE-11 visa. He ask me if she has a US Passport, that's ALL she needs. WOW!! After I read what the edocuments said, he then helped me by giving me 3 numbers to travel agents. I decided to go to a local agency that deals with flights to Cuba. The visa is $220.00 which I am willing to pay so my mom can see Cuba. She was honest and told my it will take 45 to 50 days. I will NOT have it in time. Next day I call RC and ask to speak to a supervisor. Long story short this person was cold, unhelpful and blamed me for not having the visa which I had plenty of time to get if I had known. I asked him to show me where it informs you about any addition visa you may need on the RC website. How can I obtain something I know nothing about. He didn't know. I call back hoping NOT to speak to this it and ask for a supervisor. This lady was at least friendly but couldn't help me in any way and can not even offer me info about cancellation policy without me asking. She showed me where this information was located on RC site. hidden... In a place you will never think to look in stead of being in the destination to Cuba information so you can know what to expect. Very disappointed because RC was the very first cruise I took in 2007. We take a cruise yearly with different cruise lines and NEVER had any problems. This WOULD NOT happen on a Disney cruise but you get what you pay for. I was excited about cruising with RC. THE INFO YOU NEED TO KNOW IS... If you were born in Cuba and came before 1971, you need a HE-11 which takes up to 90 days. See a travel agent. If you came after 1971, you need a Cuban passport which is $350.00.They dont tell you this hoping to keep all your money.

We booked two rooms with our first experience with Royal Caribbean. We cruise twice per year and have traveled the world. As our first family cruise and for my birthday experience this year we decided Royal Caribbean was the atmosphere we were looking for. It turned out to be the worst experience we've ever had in our lives. Full of tears and disappointment.

Day One: they lost my youngest daughters luggage. No big deal. Things happen. But neither room we booked had air conditioning. One room was fixed later that evening but the other room, the more expensive one with 3 people in it, that was never fixed. We booked an excursion on board that night. We waited until we got on the ship so that we could directly speak to a staff member and be prepared and educated.

Day Two: We went on our Atlantis excursion for our family of 5 on my actual birthday. We were told the day before to not bring drivers licenses or passports with us. That all we needed was our vouchers and sail passes. We asked to clarify no ID was needed and the booking attendant told us specifically to not take it. When we arrived in Atlantis we were unable to purchase a locker, food, water, or souvenirs for the entire day because we had no ID for our credit cards. When we attempted to board the ship when leaving the Bahamas we were denied access and had to migrate to a special holding area to validate our identities. Other people from the ship were also held here as they too were provided with misinformation of not carrying identification to their excursions. Later that night we would spend over two hours at dinner because there was a problem with the food line. Then we'd spend another 3 hours with guest services and maintenance trying to resolve our AC issue. This whole day ended up causing emotional distress on my birthday resulting in tears.

Day 3: Cuba. We were told by *** that if we boarded the ship early they would relocate us to a different room since other cruisers didn't make it back from the Bahamas we could have their room to resolve the AC. The ship had been fully booked to maximum capacity which is why we couldn't previously move rooms. We returned from Cuba early and waited for assistance to move from room 3121 to room 4040. Assistance never came (we were told 15 minutes, we waited 45, called again, and then after another 20 minutes just moved everything ourselves). When we got to room 4040 and opened the door, it was a room for 2 people only, and we had 3. For the rest of the night we went around the ship with staff while they searched for a room for 3 with AC. They suggested we just return to the room with no air. We refused and they finally found a room to sleep 3. But the air was also broken in that room. So for 2 more hours they worked on the air conditioning in 3154.

Day 4: Cuba. We got off the ship for the entire day in Cuba and only boarded to eat and pack. *** provided us with a letter that *** promised us to receive a cruise voucher for a future cruise. And a separate letter for Shore Side communications to request our refund. *** said the voucher was above and beyond our refund and although they couldn't provide us the refund on board that Shore Side customer care had all of the necessary information and notes to simply give us our money back upon returning home. They both apologized for the entire trip and agreed they too would expect a refund and that too many big situations had occurred on the ship to justify spending $3,731 on rooms alone. They agreed so much so that they typed, printed, signed, and stamped, a special letter for us to assist in receiving our refund.

We contacted Shore Side upon returning home and *** our representative, stated a refund was not possible and that Royal Caribbean did not offer refunds under any circumstances. Regardless of the experience. *** refused to transfer us to a supervisor or manager stating he was the management department. He said we could request a call back in 72 hours but he wouldn't be able to help us further despite our experience.

We had already booked and paid for another Royal Caribbean cruise in three weeks with 8 other people. We have already booked our summer vacation for next summer and paid for it in full as well. We wouldn't be able to utilize the voucher provided which is why we explained to *** we didn't require that and simply needed our money back. He said the voucher was a "cherry on top" and "above and beyond the refund". *** says because Royal Caribbean issued us a voucher, which we can't use and haven't actually received, that they will not return our funds for the rooms.

This is just a glimpse into what happened on this ship. Several other people, one receiving a $600 watch for his troubles, had similar experiences. Nothing worse has ever happened to my family than a Royal Caribbean cruise.

FALSE ADVERTISING!
We received an email stating "buy one get one 50% off, Beverage Package." We called to have our price adjusted since we purchased the package at $413/pp a few days prior. We were advised the price would be $388/pp, this is NOT buy one get one 50% off. The rep stated the price is actually 25% off each. Ok, but $413 versus $388 is $25 off, not 25% off. After a convoluted dialogue, WITH THE SUPERVISOR, she stated $388/pp is 25% off the onboard prices, but could not tell me the actual price that was being deducted from. This makes no sense and is completely fraudulent. Very disappointing as our first time cruising.

DO NOT WASTE YOUR MONEY. Royal Caribbean will SCAM you, incorrectly order your cruises, and jack their prices up all while saying "there is nothing we can do". I've spend over SEVEN HOURS on the phone, specifically with "Supervisor Julianne" trying to rectify a reservation THEIR TEAM INCORRECTLY PLACED and not one solution was offered. I will NEVER sail with Royal Caribbean again. They are THIEVES who could care less about the people spending their hard earned money for family vacations. They should be ashamed of themselves.

Three days from returning from my cruise in March I woke up to discover beg bugs and bites all over my body. I had to call an exterminator to exterminate my entire condo. I asked my exterminator to determine where they came from to which he said AND documented from my suitcase, the same suitcase I had with me on the cruise ship. After the cruise I had spent one night at my sister's house who lived in the port city before departing on a plane back to Chicago. My sister had her house checked for bed bugs after I found them; she did not have them. I called Royal Caribbean to 1. Inform them that there were bed bugs on their ship and 2. to request that they reimburse me for the $550 that I had to spend in order to vaccinate my condo. I even sent them the report from my exterminator citing that they came from my suitcase. Royal Caribbean took NO accountability at all for their actions and refused to reimburse me claiming that the bed bugs could have come from the airport even though there was not enough time for them to spread at the rate in which they did since I had returned from my plain and my suitcase had been zipped the entire time in the airport and bed bugs were found inside the suitcase. Apparently, because there was a 1% chance that they could have came from somewhere, even though it defies all logic and reason, Royal Caribbean refused point blank to take accountability. I was absolutely appalled by the lack of concerns and responsibility of Royal Caribbean. Do not sail there unless you would like to receive an array of unwelcome critters when you return and have to deal with the horrible customer service I encountered at Royal Caribbean!!!!!

Arriving at Royal Caribbean's Allure of the Seas port terminal April 1, 2018 we dropped off three pieces of tagged luggage to the ships luggage handlers, watched them put all three pieces onto one of their carts and went to check in. It was the last we saw of my wife and daughter's single piece of luggage. The other two pieces arrived safely. Reported concerns of the missing piece before and after dinner the first night. We were told not to worry it will show up. From this point the ship's staff handled the situation terribly, and our vacation was substantially degraded which affected all three of us. We wasted cruise hours dealing with Guest Services and filling out paperwork for reimbursement of what was lost. We were told the onboard stores had clothing we could buy, REALLY? Already spent a lot on clothing that was in the lost bag. We saved all year to go on this vacation, there's no money left to replace clothing already purchased.
At no time did the Guest Services staff ask us what we needed. At no time did Guest Services show any appreciation for the fact that my wife and daughter had NO CLOTHING WHICH INCLUDED UNDERWEAR for the week. Royal Caribbean displayed no accountability for the loss even though it was in their possession at the time.
After several complaints to multiple departments and days later, their only attempt at reconciliation was $300; stated as an onboard "INCONVENIENCE" credit. This was insufficient since our stateroom alone was $3988, plus the roughly $50 a day for tips which are AUTOMATICALLY added as an additional cost to us. The on board credit was effectively an insult.
This experience was incomprehensible and we are very disappointed in learning how Royal Caribbean treats passengers who have sailed on nearly all their ships beginning with the Song of Norway in 1980.

I have a problem with Royal Caribbeans new practices. I know that just because of this review that nothing will change but I feel that people need to be aware of these issues before they go on a cruise or even book one. First off, RC decided to make tipping mandatory. They did this about 3 or 4 years ago. The problem is that all, and I mean ALL, of the services on the ships have deteriorated terribly. Rooms are unclean, crew members do not smile or talk to the passengers like they use to, the food has gotten much worse, cleaning off tables in the dining rooms used to be instantaneous, now on many occassions you have to clean your own table before you can use it, and the overall appearance of the ships has deteriorated. And now, if you want to book a cruise with them but you need some flexibility with your reservation because you work a job that causes you to change dates etc at times you get the honor of paying about $200 more per person for that priveldge. The old way of you can change up to the final payment date has gone away, unless you want to pay up to 50% more for your fare. Unfortunately, after being a Royal Caribbean fan since 2000 I will be searching other cruise lines to continue my vacations on.

I took a friend on the February 25th sailing of The Liberty of the Sea. Worst experience ever. My friend yelled at the staff during the mandatory safety meeting before we left, he had security called on him at a kareoke event because he threatened a 14 year old. I tried to calm him down, but honestly I was happier when he was out drinking, because he wasn't screaming at me. Finally, when he was stopping people in the stairwell on Friday, screaming at them and calling me names I started to yell back and screamed at him to shut up. I took a video of him screaming and stopping people. Two men offered to take me to security because they where afraid of what he was going to do to me. I put my phone in the room and went to smoke. I was afraid to go back to my room, so a guy named *** walked with me. Sure enough, the friend jumped up and ran over screaming in my face the second I opened the door. I grabbed my phone, and took what was left of the cheap champagne I was gifted, poured what was left in two cups for Charlie and I and walked out. I cried to *** about all the abuse I suffered on the trip, the names, the fights he would pick and I would walk away from, and how every time my friend was alone with me he would threaten me. *** and a guy named *** both told me to go to security and offered to go with me. I declined. I shouldn't have. Your security treated me like a felon. The did not go to the room to verify my story of my friend writing me a note. They did not check with any of the people who witnessed the stairs, or any of the other incidents. I have a medical condition. ***. It's rare, and I'm one of few survivors, but I have side effects. 99% of the time I look normal, but when I'm scared, I shake, almost violently, and do not have a sense of smell. Because I was scared, I was shaking in the security office. I was not taken seriously. The also never asked for my video, which when I tried turn on my phone, didn't work,(I found out after returning and having my phone sent away, it had been submerged in beer, which I didn't drink, but my friend had). I told security the my friend had been calling me names for days and that I had had enough and yelled back and he cornered me and threatened me. I refused to go into details about the threats, but the truth is, for days he had been threatening to throw me overboard. I was now to the point I thought he was really going to do it, and I was terrified. I was afraid to go to room, because I knew he would scream at me or possibly get violent. I asked the friend be moved since this was my cruise and he didn't pay for it, instead they made me move rooms, to the basement, we're all you hear is the engines. Because of my disorder I didn't know my phone and shorts pocket reeked of booze, I was shaking, crying, and forced to be humiliated doing the walk of shame, all because I wanted one night without threats of violence. Not one staff member checked on me and my new steward seemed irritated by my presence. Two men who witnessed me being attacked on the stairs found me on the smoking deck later. They watched over me like a hawk. They were so afraid for me, they switched their flights, actually got in a taxi with me and rode to my airport to make sure I got inside safely and checked in with security, and then rented a car to drive in a opposite direction to their airport. There names are Randy and Jamie, and they were my guardian angels. I have everyone who witnessed this, their first and last names and contact information, as well as my doctors information if you would like to verify any of this. Also, since I didn't have a phone for the last days of the cruise, the friend cancelled my airfare and sent my parents a message stating I wasn't coming home from the cruise, which lead to authorities back home being called, you are welcome to that documention as well. According to police, this friend has attempted to have multiple previous charges dropped, stalking, sexual assault, violation of privacy, assault, etc. We can provide you with copies of those as well. (I did not know about this until after this trip).
Security on the ship is a joke and discriminated against me due to my disorder.

We just returned from a 4 day trip with Royal Caribbean and will not be using them again. When I made our reservations I specifically told the salesman that this was my kids' (11,14,&16 yr old) Christmas present. I asked if the boat was suitable for kids and he said it was one of the best they have for kids. That was not the case! We ended up having an unusual cold front so it was cold during our entire trip. It was too cold to swim or get in the hot tub on the top deck. They do have an indoor pool and 2 hot tubs, but kids we're not allowed, therefore, my children got to watch adults swim and have fun, but they weren't allowed to participate. They weren't able to enjoy any water activities the entire trip :( Also, everything they had going on inside was for adults only, except family bingo. We did go along with two other families and it was in the baby nursery and played on slide cards, basically bingo for 5 year olds and under. Our room was not clean, the bathroom had wringing on the sink and wall and the toilet didn't flush for about 1/2 of one day. Our a/c control was broken and laying on the counter so it was always freezing in our room and we couldn't control it. We spent our time on the ship cold and very bored. I have been on several cruises, but this was their first time. I was really expecting a lot more and was extremely dissatisfied. We are planning on booking another cruise very soon, but it will be through a different cruise line!

I had issue with previous cruise and we were extended special credit certificates to compensate us for future cruise to rectify our bad experience.
We were promised 2 credit vouchers one in the amount of $399 we cannot use now , even with active certificate numbers to book future cruise when we applied the credits now that we already paid $500 deposit we were told we could only claim one voucher. No where on the letters and certificates I received does it say we can only claim one voucher. We now booked a cruise and paid deposit of $500 and are stuck if we don't pay we loose the credit. We have here letters written with the credits and now Royal Carribean is saying we were to pick one of them and there was seierste letter stating that. I have yet to receive a letter.

I booked a 7 night Bahamas cruise on August 31 to September 7 ,I tried to make a payment on the 25th and couldn't online so I called to make a payment thinking the web page down and when I got a email saying that I paid ,the bill told me that I'm going to Canada and new England now and not the Bahamas with out calling me and telling me that anything has changed And I called a total of 9 times to see what was going on they told me I didn't book a Bahamas cruise and I printed it out when I paid for it and it says Bahamas I had plenty documentation that I had booked a trip to the Bahamas so they looked at it they said that this cruise and no longer available and that they have no answers yet to call back next week so I kept calling till I got answers it did not seem right so about the 8th time I called they changed my date from the 31st to the 17th and then down graded me from what I picked when I booked and took on on board money off of me so when I asked if they where going to do something for me to accommodate me for down grading they said that they cant do anything with out having me pay more money they would not fix the issue , so I asked for my money back and i'm still waiting on my money I would like to get it back soon so I can pay on my cruise I booked else where please help me this company is awful and does not care about the people booking through them , I'm very upset this was my husband's and I first time.

I purchased two $100 gift certificates on line to be sent to me via email. They were to come within 48 hours after they charged my account
I purchased two $100 gift certificates on January 22, 2018. I was to receive them within 48 hours after the charge was approved, which was January 24, 2018. I have been trying to find out where they are as I have not received them and they charged my credit card. I have contacted RCCL on January 27 and gave them my information and they had to email that information to someone and I would hear from them on Monday, January 29. I did not. I called again yesterday, January 29th and they told me they could not find anything that I purchased from them, yet they did charge my credit card. They again took my information and said someone would get back to me by Wednesday, January 31st. This is totally ridiculous that I cannot get a human being to help me.

I submitted a valid gift certificate for my reservation. However, it has not been applied and no one is offering solutions.
I received a gift certificate from OC *** (ID XXXXXX) for $100. The certificate suggested that I book my cruise first, then submit a copy of the certificate via email (***@rccl.com). I completed these steps on January 10, 2018. I then called back on January 20 because I had not heard from anyone regarding the certificate being applied. The representative (unknown name) told me they could not see the certificate on file and that he would make a note on the file. I gave him all of my contact information and was told I would be contacted. I received an email from (***@rccl.com) on January 22, 2018 asking for a pdf copy of the certificate to be sent. I emailed a pdf copy at 6pm that night. With no response, I called back on January 27, 2018. The total call lasted about 1 hour and 30 minutes. I was on hold for over an hour of the call. My initial conversation was with a gentleman (unknown name) who I explained the issue too again. He once again stated that he had no access to the gift certificate email and recommended I call OC Tanner. After asking for a supervisor to speak with, he refused and put me on hold. He returned asking for OC Tanner ID number and then put me back on hold. He then stated that I could send another email to (***@rccl.com) and they would respond. At this point, I asked for a supervisor again. He then put me on hold for appox. 45 min. I then spoke to ***, a resolution specialist. She verified they received an email from me with the gift certificates on 1/10 and 1/20. She stated they take 10-14 business days to process and that I should wait. I expressed that my final payment is due on February 5 and 10-14 business days is past that date. *** stated that I would be granted a 7 day extension if the issue was not resolved. She stated the extension would not create any additional fees. She expressed there was nothing more that could be done at this time and she could not contact whomever runs the shared services email. The call then ended.

Royal Caribbean Reservation ID:XXXXXXX

Refusal to adequately compensate for changed port schedule, which impacted flight cost
I booked a cruise with Royal Caribbean via Expedia and purchased my own airfare separately. After the fact, I was informed that the return docking time had changed due to anticipated congestion at the port, which impacted my return flight home. Royal Caribbean offered to compensate for the $200 change fee per airfare ticket, which is their standard compensation. They did not, however, agree to pay for the fare difference of having to re-book. I had to pay the $131 difference. I had no choice but to pay this, otherwise I would lose a lot more money to cancel the trip. I am extremely dissatisfied with this outcome. I asked if they would consider compensating with on-board credit. They declined. This sours my experience and does not seem like good business. I have already spoken to two staff members through customer service, as well as an executive assistant to the President and CEO. This issue has still not been resolved to my satisfaction.

No returned calls on issue.
I have left 5 different messages with Royal Caribbean human resources with not a single response back. I am a former employee simply seeking information on what company currently services Royal Caribbean's Employee Stock purchase plan. My address has changed several times and I need to know what company they are using now so that I can gain access to my account and funds. Please respond back to me with the company name of who is servicing RCCL's Employee Stock Purchase plans.

Written to the CEO:
Mr ***,

I am writing to you to inform you of the immense disappointment I have in your cruise line. My sister, myself and my best friend were scheduled to take a 7 night Caribbean cruise with your line in October of 2016 to celebrate my 50th birthday. Two weeks prior to the cruise my sister fell very ill and we found it necessary to cancel our cruise. We did have travel insurance through AON and felt we had no need to worry about refunds or credits. Within 8 weeks on December 29th 2016 my sister sadly passed away, she was diagnosed with stage 4 lung cancer (she did not smoke) and the cancer had spread to most areas of her body and brain. Again she passed very quickly.

After a few months had passed and I was able to deal with the situation I submitted the claim to AON. I submitted a letter from her Dr stating she was unable to travel due to the cancer, her Death Certificate and the claim forms. Our claim was denied because I could not supply a signature from her physician on the physician certification form because my sister had passed and due to HIPAA laws her Dr refuses to release any further medical information, however felt that the letter he has previously supplied should suffice as it is on Company letterhead and signed by him. Our only choice was to accept the 75% cruise credit offered by Royal Caribbean, which we graciously did. I contacted RCCI customer cancellation department and requested to have my sisters credit moved to my name as I am her surviving beneficiary. They stated that in order to do this I would need to have a certified letter from the executor of the estate, and here is where the problem comes in. My sister died with very little property left, due to this and following California probate laws if the deceased has less then 150,000.00 in real property no probate of estate is needed. My sister passed with less then 30,000.00 in real property so again, there is no probate and no estate, wich means there is no executor of the estate.

Mr ***, I have been denied access to speak to managers each time I have contacted your customer service department, and although I cannot say that your team was "rude", they were cold and uncaring, and were repeating the same script to me over and over. The frustration I feel over this treatment is more then I can explain to you at this time. I am a professional and absolutely understand there are policies placed in order for a purpose, however there are always at some point a need to have an exception due to unusual circumstances. I have reminded your team again and again that I have sent the physicians letter, as well as the Death Certificate that shows me as her surviving beneficiary. They also stated that I could have a notarized letter completed by the legal department handling her estate, again refusing to listen and understand that there is no estate. I asked if I could submit a letter, notarized confirming that I am her beneficiary, however I feel that even this again will be denied. These complaints I share with you are not unusual, as the web is riddled with the same denials from AON and RCCI, I know I am not the only person this has happened to. We were hoping to book our cruise for a wonderful 7 night Western Caribbean cruise at the end of May however this entire ordeal has left a very bitter taste in my mouth and I am not sure I would be able to enjoy myself. The loss of my sister has been very tragic for me, a loss I continue to mourn daily.

Mr ***, I truly do not expect you to read or respond to this letter, I doubt it will ever make it to your desk, however on the off chance that it does I just really needed to feel that I made a valid effort to voice my disappointment to you, and speak on behalf of any other cruisers who may have come across the same obstacle as I have. Not all matters are created equally, especially matters of sickness and death.