Royal Caribbean Group Reviews (%countItem)
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Royal Caribbean Group Rating
Address: 1050 Caribbean Way, Miami, Florida, United States, 33132-2028
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+1 (316) 554-5850 |
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www.rccreservations.com
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Our cruise - Miami - Bahamas is scheduled on the day, when the worst hurricane ever will hit Miami. This is our first time in United States and this situation makes it the way insane. I highly recommend everyone not to choose to travel with this agency. They just take care about money and not about their customers, about lives. We call for refund a they refuse. This is the worst huricane ever in in the Caribbean and they want still sail and and endanger the lives of people on board.
Product_Or_Service: Cruise
Order_Number: XXXXXXXXXXXXX
Other (requires explanation) We want full refund and cancel the cruise because it is about people's lives
Subject: ***
Case # XXXXXXXX
Thank you for forwarding a copy of the complaint filed with your agency. We appreciate this opportunity to respond.
We did end up cancelling that cruise due to conditions. We have offered impacted guests a full refund. In addition, they are receiving 25% off of a future Royal Caribbean cruise, based on their original cruise fare paid. The Future Cruise Certificates must be used within 30 days of cancelled sailing.
Thank you for bringing this matter to our attention. We have thoroughly and completely addressed all of the concerns in our responses and consider this matter to be resolved.
Sincerely,
Guest Experience Management
Royal Caribbean is making it quite difficult to get our $1000.00 deposit made for a cruise over a year ago.
I contacted Royal Caribben at the end of August cancelling the cruise and requesting the money that was paid so far on the cruise be refunded to us. They inform me that the money would have to be refunded to the card use to pay the bill originally. Unfortunately for us the check card use is no longer available since the account connected to it has been close for over a year. At that time I told them that card was no longer available and I needed to have my money sent back to me a different route. They insisted that they had to send the money to the card. Now the money is no where to be found. I contacted the bank that Royal Caribbean said they sent the money and the bank manager confirm to me that no money has been issued to that account and even if it had that accound is frozen and no transaction can be done under that account. I know a 1000.00 is not much for some people but we really needed our money back and feel we have been treated unfairly and taking advantage as a consumer who trusted this company and now its getting the run around from
Royal Caribbean. I think its a shame !
I just would like to get my deposit of 1000.00 dollars. They held my money for more than a year and now when I need for them to be fair there are making me feel like i am trying to get something that it is not mine.
Subject: ***
Case # XXXXXXXX
Thank you for forwarding a copy of the complaint filed with your agency. We appreciate this opportunity to respond.
We are unable to locate the reservation that Mr. has mentioned. We have attempted to reach Mr. for further information. Unfortunately, we have not been successful.
Thank you for bringing this matter to our attention. We have thoroughly and completely addressed all of the concerns in our responses and consider this matter to be resolved.
Sincerely,
Guest Experience Management
(The consumer indicated he/she DID NOT accept the response from the business.)
We have personally spoke to *** and *** several times in The past 2 weeks. All 3 claim they would get this resolve but did nothing. It upsets me that they so bluntly lied in their response. After then a lady call us, her name was Feevie but after several tries I was not ever to reach her Another lady name *** informed me that she was taking over the case. After a couple of days on Sept 16, she informed that 500.00 dollars of the 1000.00 had been returned from the company that they send it too and was will be send to me using my current checking Acct debit card. I ask if all 1000 was sent to the same account why only part is being giving to me. She stated that I would have to research the rest with a reference number for the other transactions. I don't understand why me as a customer has to do their work. All I want is the other 500 owed to me and my husband. Why isRoyal Caribbean continue to demonstrate such lack of business ethics to people who was so lucking forward to take their first cruise with them. I am sadden by lack of ethics this company is demonstrating not just to us but my family and friends
(The consumer indicated he/she DID NOT accept the response from the business.)
we are not able to retain legal help. My spouse was angry because of the poorly manner we are being treated by Royal Caribbean. I made the payments for this cruise and I just want my money back. PLEASE accept our apology for my my husband *** looking his temper. All we want if for someone at Royal Caribbean to take responsibility and resolve this matter. please this had gone long enough
Subject: ***
Case # XXXXXXXX
Thank you for forwarding a copy of the complaint filed with your agency. We appreciate this opportunity to respond.
We appreciate the clarification regarding legal counsel. In researching the funds with our Accounting Department again, it has been found that the funds have been returned to us from the guest's financial institution. I have asked that a check be issued to the guests, and that it be mailed to their home address, as stated in this filing. The *** can expect this refund check to be received within six weeks.
Thank you for bringing this matter to our attention. We have thoroughly and completely addressed all of the concerns in our responses and consider this matter to be resolved.
Sincerely,
Guest Experience Management