Royal Caribbean Group

IRREGULÃ?R BANKING PRACTICES
I took a cruise with Royal Caribbean, departing on 11/19 and returning on 11/24.
When I was leaving the ship on 11/24, I was presented with a bill for $954.26, the total bill for any services while on the ship. Please note that the cruise itself was paid for prior to embarkation.
First, when I was presented with the bill, I disputed an internet charge for $118.69 which I did not authorize. I was told then it would be credited to my account. As of today, 11/28, it still has not been credited.
Also, I found out in discussion with my bank, that the total bill of $954.26 was posted to my bank account on 11/20 - 4 DAYS BEFORE I KNEW OF THE BILL OR WAS PRESENTED WITH THE BILL.
I feel that this is irregular banking practices and is ONLY in the favor of the company, getting money from myself and the bank before any services are performed.

Royal Caribbean changed ship.
I booked my cruise in October 2017 through a travel agent for a cruise on the Majesty of the Seas in October of 2018. In November of 2017 I was informed that y the ship has changed to the Enchantment of the Seas. This change was made for their business purposes not because of something out of their control. I have Celiac disease and my food options on the new ship are not as accommodating. I asked to be put back on the Majesty for October 29th for the same price they were charging for the new itinerary when I originally put down my deposit. I was informed that was impossible and my options were to pay the current price for the switch or cancel and lose my $100 deposit. Even if they let me cancel without losing my it still leaves me looking for another cruise at a higher price than I would have paid for in October.

Was over charged on a deposit when booking cruise, money was not returned as stated Company has handled poorly, has not replied.
I recently made two reservations for a sailing on Anthem of the Seas on 4/6/19 to celebrate our 10th wedding anniversary and my wife's 40th Birthday. We were married on a Royal Caribbean ship leaving from the same port so this was supposed to be a special trip. I has planning a surprise reengagement to my wife on this trip. with all our family there. So this was supposed to be an even to look forward to. Since booking this last week it has turned this into a nightmare! I booked on 11/11/17, paid $250 and as it was a holiday. I was allowed to pay the deposit in full on 11/13 after the banks opened. I did so as agreed and called to pay the additional due $800 that afternoon. I was told "something happened" and I was over charged for my deposit $450. While I understand mistakes happen I was promised that it would be reversed as soon as it posted that day and it would go immediately back into my bank. I was told I should call back to confirm. I was patient and waited until Wednesday (11/15) to call when the funds never showed up in my bank. I was told the reversal was never processed and I'd have to wait for that to occur and a few days for my funds to come back to my bank. This is not what I was told I explained I had bills written out and scheduled out of that account In the meantime this have caused overdrafts to my account and now I had an issue that my mortgage is due (last day to pay before fees) but they still had my money. I just don't have the extra funds 6 weeks before Christmas. I was told they were sorry but "this was the best they could do". If I budget that something will cost $800 its not $1250. After another phone call later that night. I was issued an email to give to my bank and mortgage company by *** stating it was not my fault, but I'm not sure that will help. I then had to run around on my time with this note and straighten it all out and make deposits. When I called back about it again I was told I should have called earlier to see why my payment hadn't gone through. Are you kidding me? I don't work for them, why should I call to see if someone did their job? I was then made to feel like this was my fault. I was told this was the best that could be done.I told them this was unacceptable. I also told them I can not book any on board activities on the ship as its is still locked. This is not acceptable. Each time I call it seems that no one really seems to care the position you have put me and my family in and and only make it worse. My in-laws have also booked a cabin on this cruise and my mother was supposed to book this week as well. I hate to cancel an event that we were so looking forward to but this is terrible. One of the things we always enjoyed about RC cruise line was customer service and how great it was! This is a FAILURE! My wife doesn't want to go through 18 months of this. If booking is this bad how good can a cruise be? The best "sorry" we got was a verbal "I'm very sorry" and a letter saying its not our fault. What kind of service is this only four days after a booking? What happened to let me do something for you or give you a upgrade for your troubles or something like thatNothing, just a note on file that I can cancel if I want to. I know that my bookings plus extras and other guests is only a few tens of thousand to a company, so no real loss there on such a big ship, but it was really important to us and its basically something that I don't even want to deal with anymore.A vacation shouldn't be such an issue and arguments! I also sent this basically very similar e-mail to Royal Caribbean Customer Service on 11/16/17 and received an automated reply that I would be contacted. This is five days later, no such luck. More lies and terrible service. To top it off the only booking e-mails that I get for the two cabins I have reserved are for the one for our children and they are sending the emails addressed to a three year old, I'm not even getting the information for my cabin.

I got Norovirus aboard Royal Caribbean cruise
Royal customer service gave me not right direction to how take care of virus and getting out the ship.
Reservation Number: XXXXXXX
Cruise: 7 Night Bahamas Cruise
Ship Name: Anthem of the Seas
Date of Departure: 28-Oct-2017
Departing From: Cape Liberty, New Jersey

The day before we arrived in Bayonne New Jersey, I felt nauseous right after lunch and by the afternoon I was vomiting and had diarrhea. Didn't you think too much of it because maybe I was getting sea sick? No.

I went back to my room because I was not feeling well and stuck on the room number was a letter from the captain, *** In the letter it said there was a virus circulating in the boat, a description that sounded a lot like the symptoms I was having. In the letter it said "at any time during your cruise, we request you contact the ship's medical facility for a complimentary consultation and treatment." So I went straight to the medical facility on the second deck.

At the medical facility, there were people who came prior, holding trash cans vomiting and others crying. I waited for 2 hours and finally was able to meet a nurse. I was given a shot to stop the vomiting and was given medicine to take two times. Afterwards I went straight back to my room because the nurse told me I could not walk around and be amongst people, which is fair. My family however could not attend any shows because they were all worried about me. They couldn't event have a proper dinner or breakfast because they were helping and looking after me.

Early in the morning before we arrived at the dock, I received a phone call around 6 AM and customer service called me not to leave my room when we arrived and that they were going to send people to help us out. I said ok and hung up.

When we woke around 8 AM I stopped vomiting, but my body was aching and I was sweating. The pain was unbearable. I haven't been sick like this for a very long time. Since 8 AM my family and I waited patiently for someone to come, to tell us it's okay to leave. However, no one came or even called. My mother anxiously called the medical center. The woman who picked up raised her voice telling us to leave, asking us why we were still in our room and hung up. My mother called the guest service this time. They told us to stay put in our room because they needed to check for symptoms and they were going to help us check out. Waiting. It was already 10 AM so I called, again. Nothing, again. Later they broadcasted on the boat for everyone to come down to the fifth floor. We waited on the fifth floor along with other sick families.

I was having diarrhea, was vomiting, could not eat, was exhausted but they just made us wait. No wheelchair nor seats provided. On the fifth floor, standing waiting. Some people were so exhausted they were sitting on the ground. Then an employee with a lanyard around his neck comes and tells us to follow him out and that we have to stay in a group with no explanation. Royal did not give us any direction on what to do. Everyone we called told us to do different things.

No one came to our room to help, we were told by the broadcast to come to the fifth floor. No one checked if I still had symptoms, we were just told to follow him out. No one provided me with a wheelchair, I was told to walk out.
When I got home, I could not eat for several more days because I still felt ill! Later my mother had similar symptoms!

Royal has been disrespectful to me and irresponsible about their actions. I got the virus on Royal not bring it in from a different place. Please take responsibility on the vacation you ruined.

Royal Caribbean has a reward offer with MyVegas' slots game. They've offered a deal for *** credit but won't honor their own terms.
Royal Caribbean has a reward deal with MyVegas where you can redeem points for $250 onboard credit for their sailing.
When I contacted Royal Caribbean to redeem this offer on the phone with a representative they gave me various reasons why I was not eligible for the offer. I have screenshots of the terms and conditions from the phone app for this promotion and had followed them but they refused to give me the offer OR explain in what case a person would be able to redeem the offer.

I asked to speak to a manager and they wouldn't put me through to one on the phone, they said they would contact me back within 48 hours by phone and did not. The representative on the phone said I couldn't redeem the offer because I had paid the full amount for my cruise already, and that I had to redeem the offer before paying 100% of the cruise total. (This is not in the terms and conditions). Then she said I should have redeemed this offer 90 days before sailing. (The terms and conditions say that the offer must be redeemed 30 days within the date of cruise booking so that would be nullified the offer as well. Furthermore I HAD to pay the full upfront cost of my cruise BECAUSE of this 30 day stipulation). Then she told me I should have redeemed the offer 24 hours after booking my cruise. The story kept changing.

When I asked her what is the use case for someone actually successfully redeeming this offer, as in, in what time frame would they have had to book and redeem the offer, she had no answer for me. And simply said sorry you're not eligible over and over.

When I later contacted the email address for this department they sent me over terms and conditions that were again different than those shown to users on the MyVegas app. I've taken screenshots of the terms because I am very sure they will attempt to change them before this filing goes through.

You can ask Royal Caribbean for the recording of our phone conversation too.

Extremely unorganized and unprofessional staff on our recent cruise sailing from NJ to Caribbean. The lack of professionalism and basic etiquette culminated in our last day's bill that we received 2 hr before the arrival in the terminal. The bill had undisclosed charges that we attempted to address with Guest Services yet due to extremely long lines had to wait until the lines cleared off. With few hundred people still waiting in lines to leave the ship and looking for help Guest Service desk closed and told us we are too late "because they need to sanitize". Refusing to offer us any help the staff acted rude and unprofessional forcing us away from the customer service desk. As they pushed people out they gave us number (XXX-XXX-XXXX) to call promising that our billing issues will be resolved. Being forced to leave with no help we contacted the number while still waiting in line at the terminal and got similar treatment from the phone representatives. First rep. put us on extended hold and never came back. Second rep. named *** looked into the issue and told us that we where misinformed by the crew and only the crew on the ship can make any charges to our bill or issue refund. Consequently, we ended up in the situation when we were already out of the ship and had no way of coming back to speak with the crew and told that ONLY crew can help us with the billing and corporate office has no way of calling the ship to discuss our billing. Royal Caribbean staff of the Anthem of the Seas lied to the customers to get them out of their way and out of their boat, leaving us with no way of getting help from the corporate office and with the last minute charges to our card. Extremely unprofessional crew was always understaffed and unorganized in Guest Services, especially during the arrival morning hrs creating extensive lines of hundreds of people waiting to be helped by 3 service reps, only to be kicked out literally when the crew felt like it was time "to sanitize the area". This was also our experience during the entire duration of our cruise. According to the crew Anthem of the Seas had 1800 kids on board yet their kid's club could only accommodate 55 due to the staff shortage. As a result parents and kids where lining up for hours (literally) in front of the kids club doors waiting for their child to be admitted inside. Daily lines where also at the dinning places where hundreds of guests had to wait until seated in restaurants (even with timed reservations), or to get a free table in the buffet Windjammer. Same with the North Star, people had to wait in long lines to make a reservation at the always crowded Guest Services only to arrive on their time and wait again because they were overbooked. When we arrived to the North Star 15min earlier the crew member told us we where "too late" because some people already waited in line and had to go on our scheduled time. As such we had to stay in line and wait 40 min regardless of our reservation.
Product_Or_Service: Gratuities charges

Booked refundable rate and company insists it is non-refundable.
This complaint concerns reservations XXXXXXX, XXXXXXX, and XXXXXXX. I booked this reservation last night, and the agent explicitly told me it is a refundable deposit. I received my paperwork, and it lists it as non-refundable. I called to inquire, spent almost an hour on the phone, and eventually received the response that all suites are non-refundable deposits. If that is the corporate policy, you have an obligation to tell me that when I book. You did not, and the agents with whom I spoke today conceded the point that the reservation was booked with a refundable code. They simply refused to honor it. That locks me in if the price drops or I later receive a promotional offer. They also said it continued to show that way in the system for new bookings, which means someone else will be misinformed.

I scheduled a cruise that showed a list of amenities on their site and was then told that those amenities would no longer be honored with that suite
I scheduled a 5 day cruise roundtrip from New York to Bermuda departing April 28, 2018 with Royal Caribbean on Sunday, October 29th. I decided to book a Sky Loft Suite as Royal Caribbean's site showed that this level of suite would have the top tier of amenities including the Royal ***, free gratuities, free and unlimited drinks, free specialty restaurants, etc. After scheduling we began looking at the site for an additional room for the same cruise for my dad and his girlfriend. We knew that they would want a balcony and we also thought priority boarding and disembarkation would be good too since we got that with our cabin and we would obviously be travelling together. As we searched to see what level of cabin would provide them those amenities we happened across a FAQ sheet. On this sheet it showed 3 levels of suites. Under each it showed what amenities were included in each of those levels and also what suites were in each. We noticed that the suite we had picked only showed a couple of amenities on this sheet. I immediately decided to call Royal Caribbean to find out which was correct ie the webpage with the cabin we purchased or this FAQ sheet. During the almost one hour I was on the phone I spoke with a few different people. The first person said it was not included, the second said it was but that the document she had said that it was to change on sailings leaving after April 28, the exact date we were leaving and then I was told that they would not be able to discuss any more with me as they needed to speak wo my travel agent which was Cruise.com. They told me to call Cruise.com and have them call RC and they would figure it out. So, I then called Cruise.com and spoke with an agent. She called RC and came back on the line and said those amenities would be included. She even read her "sell sheet" to me that listed even more amenities for the cabin we purchased. I told her I didn't really trust that with all of the back and forth and would like to have in writing. She offered to do a three-way call, so myself, my representative from Cruise.com and a person at Royal Caribbean all chatted. Now Royal said it would not be included and that it would have to go to escalations. That was all on Sunday October 28, the day we purchased the cruise. I checked back with my contact as cruise.com who again said it had been escalated. I didn't hear anything else for several days and decided to phone my cruise.com representative. She placed me on hold and phoned RC but the person she had been dealing with was on vacation. She told me she spoke with someone else and that he was going to ask his supervisor and get back to her. I am losing count at this point the number of people and supervisors that this has been passed to. I received a call from my representative at cruise.com who said she was on the phone nearly an hour and half trying to figure this out and that she was told WE WOULD NOT receive the amenities that were listed on the site for the cabin we purchased. She said if I wanted those amenities, I would have to upgrade. She also said the computer didn't know which date I was sailing so didn't know to update the info. I did take a screenshot on 11/8 still showing the list of amenities that we believed we were getting. This feels like the definition of bait and switch. I feel it is also fraudulent in that it was a false promise and mis-representation by Royal Caribbean. I will also note that I have looked at a multitude of cruises on RC's site and those amenities are listed on every one of the Sky Loft Suites I looked at which means there will be many many people who board these ships who booked these cabins thinking they will get those amenities. We were lucky, I guess, that we accidentally found that FAQ sheet which made us question. Being that it was still on their site and the rep didn't seem to care says an awful lot about their customer service to me.

I had a final bill which was paid in full, still have a pending hold that has been on hold for almost 5 days.
I took the royal caribbean from 10/30-11/3 majesty of the seas out of Port Canaveral bahamas cruise. As my first cruise for my anniversary, I have to say I am disappointed. There were alot of issues with the personnel, but mostly the fact that my final bill was fully paid, and I still have 262 dollars pending on my checking account. I called customer service and they were no help. In order to book another cruise, I want my issues resolved now!

I requested a refund in place of the certificate that was issued due to cruise rescheduling because of hurricane Irma.
I along with 15 other people booked as a group on Royal Caribbean a 8day cruise on 9/10/2017 onboard the Oasis of the Seas from Port Canaveral, Fl, group #XXXXXXX and reservation #XXXXXXX.
The cruise was rescheduled down to a 5day and going to Mexico which was not part of the original destinations due to hurricane Irma. We were notified of the changes and options on 9/9/207. At that time, flights and hotels were cancelled as well.
The cruise was pushed back to 9/13/2017 and at that point the majority could not get flights to Orlando or hotels for the night before.
We were issued a future cruise certificate that has to be used by 9/30/2018.
I called the post cruise dept. to request a refund instead of the certificate and was told by a person named *** that I could not get a refund nor a extension to the certificate. I am very upset with Royal Caribbean because we were not given a option of a refund or certificate. I had planned a entire year for this cruise that never happened because of the Hurricane. Royal Caribbean did refund the taxes, fees, wifi and excursions but not the cost of the cruise. When I looked into possibly booking another cruise, the prices are much higher than what we had paid and they told us that we had to put another deposit in to secure the booking and that the certificate could not be used in place of the deposit. I just think that this is so unfair because if I want to take another cruise just like what I originally had, I would need to pay $400 or more in order to use the certificate.
There was no reasoning with Ms. She offered nothing to help me with my problems. I am not able to pay the additional costs for a new cruise not to mention getting hotel, transportation and airfare to Florida by 9/30/2018. Those things are not apart of my plans for 2018. I just wish that because the cruise did not go as planned, that I could get a refund and make the plans of doing another cruise at my leisure. I have made many calls to Royal Caribbean about this but on resolution. I am also disappointed in the way the other refunds were handled. We were not notified by any means as to when the refunds were coming nor for what they were for. As of to day, we have yet to get any documents of the itemized refunds that were issued and we were told that this would be done in 30days from the original arrival date of the cruise. I have 3 people in my group that is still waiting on their refunds and certificate correction. I am not happy by the way things were handled, because if we booked as a group, then we all should have been handled at the same time because we were a group but that is not the way it went.
All I want at this point is a refund of the amount on the certificate for me and the others in my group.

Overcharged my card.
I went on a cruise departing from Port Canaveral, FLorida, on 10/16/2017. On 10/19/2017, I authorized a ONE TIME PAYMENT of $150.00 to my credit card. Royal Caribbean International charged my card $180.24. I have called three times to inquire about the charge and was assured that the charge would just "drop off". The card is still on my card. I want my money back. I will NEVER cruise with this company again.

I was over charge by 139.50. ask supervioir by the *** to fix overcharge, he stated too me that he will not correct the problem and said you must pay.
10/22/2017

I purchased tickets via Royal Caribbean for my family and myself. I advised the representative that my family and I would like to sit together on our flights. He assured me that he will take care of us. He even selected our seats ( not by the bathroom) our request. I'm just finding our that he booked our seat going to Florida, but not coming back. Now American Air Lines is stating that well have to pay to sit together coming back. I just spent over 2 hours at work trying to get this issues resolved.
Product_Or_Service: Flight tickets
Order_Number: XXXXXXX

My cruise was canceled due to Hurricane Irma on the 11th of September. I was told I would be receiving a full refund within 5-7 business days. I received a partial refund within that time. However, almost a month later and I'm still waiting on a remaining $641. Both myself and my travel agent have made multiple phone calls, talked to a customer service representative and have gotten nowhere. We are basically being told that I'll receive the money when I get it and they cant give me any information. I finally asked to speak to a supervisor on my fourth phone call and I spoke with a woman named Meghan. She told me she would get to the bottom of it and give me a call back the following day. That was a week ago and I still have not received a call back. This situation is very disappointing considering I was given a day notice that my cruise was canceled and then had to spend an additional amount of money on an alternate vacation before receiving any money back. A company of this size should not be making consumers wait a month for a refund when it takes them only moments to take the money at time of purchase.

I booked a cruise leaving Fort Lauderdale for September 23, 2017. Due to unforeseen weather my whole itinerary was changed as to where my ship would be sailing. While I understand that weather is unpredictable I am still very disheartened that I was not offered some sort of compensation for this change where as other cruise lines were offering free refunds to their patrons. Something as small as free wifi for patrons would have shown that Royal Caribbean cared in the least that my 1 year anniversary vacation was totally changed. To add insult to injury my experience on the Harmony of The Seas was less than pleasant. For the entire 2nd day the ship was unsteady and unsettling. I have cruised with other companies in the past and never have I felt so uncomfortable. A third issue was the amount of noise that could be heard through my closed balcony door overlooking the Central Park neighborhood. When I called to inquire about this noise concern prior to me booking my cruise I was ensured that the doors were sound proofed and that noise would not be an issue. This was completely untrue. Lastly one of the reasons for me sailing on the Harmony of The Seas was to enjoy the live theatrical reenactment of "Grease." I attended on the last night only for the auditorium to be informed by the staff that the set wasn't working and that we would only be seeing a "watered down" version of what the show normally is. None of the lighting or staging affects were working and many of the scenes were taken out.

A representative was assisting me w/ my reservations. The phone was disconnected and she proceeded to process everything w/o my consent.
A representative by the name of *** started to assist me at 12:12PM. I told her that if we get disconnected please contact me back and I provided my phone number. I was on the phone with her for 2 hours and the phone was disconnected. She never called back or followed up. Later that evening I called and asked to speak to a manager. Apparently *** went ahead and processed my reservation without my consent. I never received a confirmation email. She returned $617 to my account, removed me out of the 3 room where I was originally staying and charged the 4th guess $2024. She made a lot of changes without confirming with me and at the end of her notes at 2:30PM she mentions that the line was disconnected. I ***, was scammed out of a trip and was asked to pay $2024 for another room, due to the fact that *** changed the 3 bedroom room that *** (me) was already in. and only allowing two out of three guest to be on the ship. The trip was already paid in full, and I deserved better professionalism, than that.

We are to leave on a cruise booked, paid for, from San Juan, Puerto Rico on October 14, 2017. Reservation XXXXXXX We have paid airfare leaving October 13 to fly from Baltimore, MD to San Juan, Puerto Rico plus a paid hotel in San Juan October 13. There is a humanitarian crisis in that country. No communication. Many passengers to go to Puerto Rico to stay prior to the cruise from all over the world have received cancellation emails from hotels there. I called our airline NO flights into Puerto Rico. And was told not likely flights will be restored by our departure date. The airline is graciously offering to change flights or use or flights within one year at no charge. Royal Caribbean is NOT willing to credit or offer any solution -only stating their ship will be expected to be there as planned. Thousands of people from all over the world were to get there to board the ship. This is absurd!! People in Puerto Rico need help and the boat could be helping those there in desperate need of help. Royal Caribbean has our money and placing stress on it's passengers to get there. It's a crisis!!! What are we to doswim there?? We need help in resolving this crookery. Also putting people in harms way to a country with no electric, no water, no food.

Royal Caribbean has not communicated plans for our cruised scheduled to disembark from San Juan, Puerto Rico on Oct 7 due to impact of Hurricane Maria
On 9/26/17, I contacted Royal Caribbean (RC) on behalf of our 32 party group in regards to status of our Oct 7 cruise scheduled to disembark from San Juan, Puerto Rico. I spoke with two agents who were unsympathetic and rude. Our party includes many young children whom we are concerned about their safety. When inquiring about alternative options given impact of Hurricane Maria in San Juan, RC could not provided any alternate options or advise of whether our cruise will be cancelled or adjusted. We asked them to make an exception for our large group since we wanted the ability to make alternate plans with enough lead time. Our group planned to arrive 2 days prior to our disembark date but our hotel accommodations have cancelled and our airlines have advised we cancel any trips to San Juan due to current state of no power and food. Again, our large group does not feel safe flying into and disembarking from San Juan. We are asking that RC either allow us to change to another ship and itinerary or refund us in full in the form of payment we originally paid with. Again, RC doesn't have any updates on a cruise that is scheduled to leave in about a week.

Promised a refund in 4-5 days. Almost a month later and still no refund.
We were booked for the August 27th 2017 sailing on the Liberty of the Seas departing from Port of Galveston in Galveston, TX. We are from Chicago and had to travel to Texas for the cruise. Unfortunately the aftermath of Hurricane Harvey caused the cruise to be canceled by Royal Caribbean International. The cruise was canceled on the original departure date 08/27/2017 leaving us stranded in Galveston with no flights in or out because airports were shut down. Original correspondence from Royal Caribbean International promised a 100% refund of cruise fare paid in 4-5 business days. After 5 days we called customer service to inquire about the delay. The representative advised us to give it a few more days because refunds normally take 7-10 business days. Okay, we waited, and after 10 business days still no refund. We have spent a countless amount of minutes on the phone with customer service who continues to give us the run around. This Wednesday 09/27/2017 will make a full month and we are still getting the run around from Royal Caribbean International. The total cruise fare was $1251. This is unacceptable. The customer service reps are is. It seems like no one there can get to the bottom of the delay. We were also promised a 25% off future cruise credit if we re-booked within 30 days. We are getting close to the 30 day mark but cannot re-book until we receive our refund. I think Royal Caribbean International dropped the ball in multiple ways with handling this sailing. The cruise should have been canceled days before the original departure date. Royal Caribbean continued to lead us on claiming the sailing was still on schedule causing many of out of towners to travel in dangerous weather conditions. We were stranded for days and now we have to fight for OUR money back. This needs to be resolved ASAP. Reservation # XXXXXXX. Refund amount $1251.

Our cruise - Miami - Bahamas is scheduled on the day, when the worst hurricane ever will hit Miami. This is our first time in United States and this situation makes it the way insane. I highly recommend everyone not to choose to travel with this agency. They just take care about money and not about their customers, about lives. We call for refund a they refuse. This is the worst huricane ever in in the Caribbean and they want still sail and and endanger the lives of people on board.
Product_Or_Service: Cruise
Order_Number: XXXXXXXXXXXXX