Rumpke Consolidated Companies

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 14, 2015
 [redacted]
[redacted]
[redacted]  [redacted]
RE:  RevDex.com Complaint # [redacted]
Dear [redacted],
Please accept my apology for the misfortune regarding the
Rumpke Trash Cart you left at [redacted] in Batavia, when...

you moved.
The charge has been reversed and the agency updated. 
Should you have any further questions or concerns, please do
not hesitate to contact me.
Regards,
[redacted]
Manager, Customer Services
Rumpke – Southeast Market
###-###-####  x[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
 
In regards to the letter from [redacted], if they couldn't make the turn in the driveway to get to the container, I would rather they leave, not pick up the container and call to ask me to move it. Also, the time being there without daylight is not a good excuse, if they couldn't see come back when they can. Regarding the driver thinking that it was "freshly graded" it used to be a gravel turn-around. Now, it is topsoil. How is that mixed up with being "freshly graded". It is totally different material. They say they take responsibility for repairs, but obviously they don't. There is just justification and no accountability. As the customer, owning a landscaping company, it doesn't matter. The damage from Rumpke had to get repaired. Whether it was done internally, or outsourced, is irrelevant. To sum up, I don't mind the driver making the mistake of damaging the newly topsoil graded area. It is just frustrating how management has dealt with the situation. I was very patient with them, and gave them an option to fix and repair it themselves or that we will fix it and I will send the bill. They responded very arrogantly that they won't fix it and if we send the bill they said "go ahead, we won't pay it". 
Regards,
[redacted]

March
16, 2015
[redacted]
 
RE: Revdex.com Complaint [redacted]
 
Dear Mr. [redacted],
 
This is in response to your complaint to the
Revdex.com on 3/12/15 requesting a credit for the missed...

service
during the inclement weather. 
 
We value your business and we are sincerely sorry
for the inconvenience.  The drivers
wanted to service their customers during the inclement weather period; however,
there were multiple days when we were not permitted to travel on the roads, even
after the State of Emergency was lifted by the Governor.  The Local and State Police Departments were
afraid our trucks would hinder the efforts by the road crews.
 
Our business is
based on trash collection and we pride ourselves with dependable and
professional service.  Unfortunately, we were
unable to control the recent weather and subsequent conditions of the secondary
roads.
Again, we value
your business and have issued a credit to your account in the amount of $3.92
for the weekly portion of your monthly rate.  In addition, a request has been sent to the driver
to collect up to 10 additional bags of trash on your next service day.
Please call us
with any questions.
 
Regards,
[redacted]
Rumpke, [redacted]
 
CC:  Operations Department Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Rumpke made the mistake in charging me for a commercial business, therefore they should refund the amount incorrectly charged. It is their responsibility to make sure customers are billed correctly.  It is unprofessional and ethically wrong to leave the situation without a remedy, and that would be a full refund of the overages.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Thanks Revdex.com. You guys are great.

March
20, 2015
 
[redacted]
[redacted]
[redacted]  [redacted]
*
RE:  Revdex.com
Complaint [redacted]
 
Dear Mr [redacted],
 
Thank you for bringing your situation to our
attention.  First allow me to apologize
for the stress and...

inconvenience this situation has caused you and your
family.  After reviewing the account with
the Operations Manager, you trash was not collected due to a series of errors
in routing your service.  Due to the
routing errors the drivers were unable to locate your address on their route or
the driver arrived on the wrong day. 
 
If you would consider granting us a second
chance, I would like to offer you a period of free service in an effort to
redeem our reputation of providing quality service.   If you choose not, I understand.
 
As you requested, a check refund has been
submitted for $39.00.
 
Please contact me with any questions or
concerns.
 
Sincerely,
 
[redacted]
Manager, Customer Services
Rumpke – Southeast Market
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am in my deepest gratitude to the Revdex.com! Before I contacted the Revdex.com I felt bullied and harassed about a situation that I tried so hard for years to resolve and provide evidence. Through the help of the Revdex.com I now know that I have something to help me when and if I need help with a business rather good or bad.
Regards,
[redacted]

Rumpke appreciated the opportunity to respond to the customer's concern. Rumpke's Operation team dispatched a driver to address the service issue. In addition Rumpke's Sales Supervisor attempted to contact Leon.  On both occasions, the Sales Supervisor had to leave...

a message with the receptionist answering the phone.  Rumpke appreciates the customer's business. If there are any further issues or concerns, please contact Darrell W[redacted] @ ###-###-####.

With regard to Mr. [redacted]'s complaint for account # [redacted] @ [redacted]
Mr. [redacted] has been a customer since 7/9/13 with once a month commercial service. The driveway our driver must use to service this stop is a very narrow single lane drive( barley...

wide enough for our truck) approximately 400 ft long that leads to a large turnaround area at the very end of the drive at the back of this large property. That is were the container was always placed so our driver would drive in turn around to service the container then pull straight out of the drive back onto [redacted] Drive. On 9/19/14 our driver pulled in to service this stop at 6:30am. When he pulled into the turn around area his tires sank into the ground. as he checked out the situation he found that the whole turn around area had been excavated and filled and graded with soil. There were no barricades or signs in place to warn our driver to stay out of the area, nor did the customer call to inform us of this change. Had he done so we would not have been able to service the account with out the use of a turn around area. At 6:30 in the morning at this time of year it is still dark, our driver couldn't that any change had been made. And even if he had he would still need to turn his truck around to exit the property.
Our supervisor and Operations Manager on separate occasions both visited this site and found no fault on the part of our driver, and the customer to be negligent in informing us of the site change.

[redacted]
Rumpke Waste and Recycling
[redacted]
v

December 22, 2016     Revdex.com [redacted]  [redacted] 1 E Fourth Street, Suite 600 Cincinnati, Ohio 45202   RE:  Complaint Number [redacted]         Mr. [redacted]     This letter is in response to Mr. [redacted]’s...

complaint regarding the missing trash cart.  We have credited the charges from his account and removed the account from the collection agency.   We apologize for any inconvenience this may have caused.   If you need any further information, please do not hesitate to contact us at (513) [redacted] between the hours of 8:00 a.m. and 5:00 p.m.   Thank you for your assistance in this matter.   Sincerely,     [redacted] Customer Service Manager   Cc:  [redacted]

Rumpke appreciates the opportunity to respond.   Rumpke’s Safety Supervisor, Matt D., was contacted to respond to the reported issue.   Mr. D. visited the site on 5/24/17 and assessed the placement of the neighbor’s dumpster.  Mr. D. agreed that the dumpster needed to be...

removed and contacted operation management to ensure that this was completed on 5/24/17.   If there are any further concerns, please contact Rumpke at ###-###-####. Sincerely, Laurie P. Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This date is July 8th, which is the date that the business stated I should receive my refund, however, I did not receive it as of today, and my mail has already been delivered. As requested in the company's response to the complaint, I contacted the Customer Service Manager, Jennifer S[redacted] at 2:02 PM and left her a voice mail. Waiting on her return call for resolution.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 21, 2019   [redacted]   Re:     Revdex.com complaint [redacted]   Dear [redacted],   Thank you for taking my call today regarding your account balance and customer service experience.  ...

Again, allow me to express my sincere apology for your experience with our customer service department. Your situation was used as an opportunity to improve our service to all involved.      Our goal continues to be providing exceptional customer service to each one of our customers. Because our customer service team was less than expected, including the multiple billing errors, the agreed upon credit has been applied to your account balance, leaving the balance due at $38.47.   I am glad we discussed the situation, compromised, and retain your service.   Please contact me should you have any further inquiries.   Sincerely,   Debbie A. Manager, Customer Services Rumpke of Kentucky, Southeast Market ###-###-#### [redacted]

We are sorry for the inconvenience.  I have spoken to the customer and taken the charges off and removed the can from the correct address thanks

Date Sent: 6/9/2015 10:37:03 AMRumpke apologizes for the inconvenience this issue has caused. A Supervisor was dispatched to the residence to remove the bulk item (door). Mr. [redacted] was contacted to resolve the issue. A credit will be placed on the resident's account. Rumpke appreciates Mr. [redacted]'s business and again apologizes for the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is both outlandish and disappointing to read the manipulative response made by the business. The accusation that only one voicemail was left and that there were no problems until the beginning of this year is a complete lie. I have proof and I offered the proof but it is obvious that, since they have a monopoly on the trash service here in [redacted], they are not concerned about customers or about proper business practices. Also, the conversation that she had with the other person was stretched as well. Thing is, RUMPKE needs to take CAUTION in further accusations because we DO have proof involving our problems and THEIR horrible actions. A family member may have paid them but I absolutely refuse to pay for service that WAS NOT RENDERED. Also, the service was not asked to be "restarted for me" by the person who called either, rather she was explaining that we had problems with their system and that they did not make things right therefore I refused to pay for service that was not rendered. It has been made very apparent that Rumpke has dishonest practices and the people need to know!
Regards,
[redacted]

September 30, 2014
Revdex.com
Attn.:  Ms. [redacted]
7 West 7th
Street, Suite 1600
Cincinnati, Ohio 45202
RE:  Complaint Numbe[redacted]
        [redacted]...

[redacted]
To Whom It May Concern,
This letter is in response
to Mr. [redacted]’s complaint regarding cancelled service.  The account is marked cancelled and no
balance due.  It appears the account was
invoiced for a trash cart after service was originally cancelled since it had
not been removed.  However, the charge
was credited after the cart was removed on August 22, 2014.
I apologize for the
frustration this may have caused and the manner in which Mr. [redacted] stated the
call was handled.  This is unacceptable
and will be handled appropriately.  However,
the account has been closed with no balance due.
If you need any additional
information, please do not hesitate to contact us at [redacted] between the
hours of 8:00 a.m. and 5:00 p.m.
Thank you for your
assistance in this matter.
Sincerely,
[redacted]
Cc:  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]