Rumpke Consolidated Companies

June 27, 2016   [redacted]  [redacted]   Revdex.com Complaint:                 [redacted] Rumpke Account:             [redacted]  ...

Dear Mr. [redacted],   We are in receipt of your complaint to the Revdex.com regarding your Rumpke recycling service and appreciate you notifying us of the issue and allowing us the opportunity to make necessary adjustments.    The manager of the Rumpke recycling division spoke with the driver and has taken steps to ensure your recycling materials will be collected on a consistent schedule going forward.    Earlier this month a Rumpke recycling cart was delivered to your residence.  The Rumpke Recycling Manager has issued credit in the amount of $31.72 to your account that includes three months of service at no charge in addition to your original payment. Your next invoice will be for service from September through August of 2017 at the contracted rate of $5.93 per month.   I am sorry that we disappointed you in the past, but look forward to the opportunity to serve you moving forward.   Should you have any further inquiries, please do not hesitate to contact me directly.     Sincerely,   [redacted] Manager, Customer Services Rumpke – Southeast Market ###-###-#### [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ms. [redacted]'s service had been interrupted due to not receiving payment. The account was billed in October for the months of October/November/December. We send past due notices out and place reminder calls to customers that are past due. I apologize if Ms. [redacted] did not receive these...

notifications. We bill every 3 months and have since she started service in March 2014.
Ms. [redacted] did contact Rumpke on the day of her service. We informed her that service could not be preformed because of no payment for 3 months. We are unable to resume the same day of service due to our drivers already out on the routes for that day but informed her that if payment is made we can resume for the following weeks pick up.
Ms. [redacted]'s account is now current and service will be preformed this Friday, January 15th. A manager did contact Ms. [redacted] about her concerns but did not receive a call back.
Sincerely,
Christine M[redacted] Customer Service Manager, Central Ohio Market

It has been 20 days now that I stopped my service with Rumpke. The money they stole from my bank account was returned after days of calling and being lied to, only after a complaint was filed with Revdex.com did this happen. I also was told to place Rumpke trash containers next to curb to be picked up. After 14 days a truck came out and picked up 2 of the 3 cans. The 3rd can located at 5[redacted] is still sitting curbside now for 20 days. If Rumpke does not want this container please say so. I'm sure their competitor will not have a problem crushing it up.

During the current contract term, at the customers request, we changed from one service type to another to accommodate the customer's needs and concerns. The new rate was calculated at a less than profitable level. We found it necessary to implement an increase in rate. We have subsequently...

negotiated a new rate to come close to matching a competitor quote. We are working within the terms of a duly executed services agreement. Rumpke considers the matter resolved.
Cordially submitted.

If no refund can be made I will deduct off next payment.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have rejected the reply from Rumpke as they said they were cutting me acheck on Monday because I have been a faithful customer since 2007 then they called and said they are not giving me a refund.  So they keep my money and do not pick up my trash.  I think it is poor business practice

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Miss [redacted],This is in response to Mr. [redacted]'s complaint. The trash carts have been replaced. We will educate our representative to ensure that this will not happen again. I apologize for any confusion or frustration this has called. Please contact me at ###-###-#### is any additional...

information is needed. Thank you for your assistance in this matter.[redacted]Rumpke Market Support Supervisor

February 23, 2017 [redacted] Dear Ms. [redacted], We apologize for the concerns you have with picture of the couch our team member obtained. We understand your frustrations, and we apologize for not being able to resolve this issue in a timely manner. Please know we appreciate your business. We have included print outs of the pictures of the sofa that were taken by our team members.  Again, we apologize for not being able to resolve this earlier. If you would like to discuss in more detail, or have any questions, please contact me directly at ###-###-####. Regards,  [redacted]Customer Service ManagerRumpke Waste & Recycling

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My card was never ran. I'm not sure why,so no refund is due. 
Regards,A very unhappy ex customer 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I disagree with the response as the household next store is running a day care and they put out a ungodly amount a trash each week with no problems , I also have a neighbor 3 doors down that runs a roofing business out of there home and the same with tons of trash each week with no problems. I'm single and live alone all I expect is my garbage picked up in a timely manner as I pay on time. Rumke said they didn't pick up my recycle because there was things in it, they didn't even stop and look they drove right by I was outside watching in dis·be·lief.
Thank you,
[redacted]

We have reviewed the complaint, as well as account history. While I cannot determine specifically that the balance isn't owed, given the timeliness and history of the account we have determined that in the interest of both parties we will credit the balance and eliminate the dispute regarding the...

$39.67 in questions. We apologize for any shortcoming on Rumpke's part that may have contributed to the untimeliness or prolonged confusion in this matter.
Respectfully
Rumpke of Ohio, Inc.

I would like to apologize to Mr. [redacted] for the issues he has had with his Rumpke account.  When we received Mr. [redacted]'s payment and his account was resumed with the assumption that Mr. [redacted] wanted to continue with his trash service.  The account is cancelled and all billing has been...

removed.  The account is a zero balance.I am sorry for any inconvenience this has caused Mr. [redacted].Sincerely,[redacted], Customer Service Manager

I would like to apologize to Mr. [redacted] for the billing issues he has had with his Rumpke account.  Account was billed for the non-removal of the trash cart.  We will attempt to remove the cart asap.Mr. [redacted]'s account has been credited for the charges that were billed for the...

cart.  Request to our collections department to remove account from collections and from the credit report has been submitted.  Mr. [redacted] will be receiving a refund in the amount of -$26.54.I am very sorry for any inconvenience this has caused Mr. [redacted].Sincerely,[redacted], Customer Service Manager Central Ohio Market

Rumpke appreciates the opportunity to review and resolve this issue.   Upon review of the account, a credit was issued in the amount of $100 to the account on 6/26/17. In addition, the refund was issued on 6/27/17. Due the original form of payment being a credit card, the refund was issued...

back to the card. Credit card refunds could take a few days to post back to the customer's account.  A receipt of this transaction was emailed to Mr. [redacted].   A follow-up telephone call was made to Mr. [redacted] to confirm that the refund had been issued in the amount of $100.  Rumpke apologizes for any inconvenience and frustration this may have caused the customer.  If there are any further concerns, please contact me at ###-###-####.Sincerely,Laurie P[redacted]Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Rumpke sincerely apologizes for the service issues Ms. [redacted] experienced.  A phone call was placed to Ms. [redacted] to discuss the problem in more detail. An apology was issued and the resident's account will be closed. A full refund will be issued.

RE:   [redacted]   
 
Dear Mr. [redacted],
Thank you for contacting us regarding the missed trash service.   I apologize for the oversight. 
Per your request, the customer service representative issued a credit to your account for the missed...

service. 
Again, thank you for contacting us and please do not hesitate to contact us again, should you have any questions.
Sincerely,
[redacted]
Manager, Customer Services
Rumpke, Southeast Market
[redacted]
[redacted]