Rydell Auto Outlet & Garage

Initial Business Response / [redacted] (1000, 5, 2015/04/20) */ Despite numerous attempts to get the customer to come in, she has notVirtually every used car on the market has had replacement partsIf the door is popping and not working properly, we will be more than happy to look at it - even though it's a year and a half since we sold the car Both CarFax and Autocheck show no signs of reported accidentsThere are many reasons why a part, even a door, may have been replacedWe would deal with the issue, and the issue isn't a loss of valueI even guaranteed a person that called on her behalf that I would cover the fair market value of the car down the road even if they didn't buy another car from us We sold the car for a very good price and it's been a good car for the customerAs I said, we will address the performance issue of the door but will not compensate for a perceived loss of value - as there has been none Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) While it is true that many cars on the market have had replacement parts, there certainly is a difference between a replacement cup holder and a replacement door, for exampleFurther, the combination of there being a replacement headlight on the same side of the driver's door leads me to believe to this car was previously involved in an accident or collisionA simple walk around or visual inspection of the vehicle prior to sale would have shown this I have declined Rydell's repeated attempts to get me to come in because I do not feel comfortable visiting with the manager given his toneI do not trust Rydell to perform any work on my vehicle because if they were willing to sell me a collision damaged vehicle incognito then who knows what they might try to do to my vehicle while in their possession? Rydell's claim that the vehicle has been a good car for me is falseAside from the worrisome replacement driver's side door and headlight, there is a missing piece inside an actual headlight casing that causes bulbs to burn out at a much faster rateIn order to obtain the replacement piece, a new headlight kit is required which costs upwards of $There has also been an issue with my vehicle's starter as of late I reject Rydell's claim that they assume zero liability

I sold my Nissan Frontier to Rydell and worked with Martin K***, the Sales Manager It was my first experience with Rydell and it was excellentI initially placed an ad in Autotrader and received a voicemail from Martin within two days Initially, I was hesitant since this was the first time to sell a vehicle to a dealership instead of a private party I wasn't sure if I would get the price I was selling it for We communicated initially by email and I provided all the history records of the truck Went to meet Martin yesterday and the sales process was direct, no small talk and sold the truck Martin was great to work with and I would definitely work with him again in the future One may say I was happy because I got my 'deal' It was not only that, but the 'no nonsense' conversation Martin and I had and his year experience For me, this is why I rated Rydell and especially Martin, a out rating

Rydell service center inspected and fixed my truck,after I was rear-endedThey were very thorough and timely in the repairsChelsie, in the Service Deptwas very pleasant and professional to work withI have also had my oil changed on my car at a different date, and was very satisfied with the rapid service

I want to thank Elvis M [redacted] and Martin K***, together they made it easy, fun, and cost affordable to purchase my first car from Rydell Auto OutletMy brother has purchased several cars from Rydell Auto Outlet and recommended we start shopping there firstOn November 19, I purchased a Mitsubishi Mirage with a great financing package with the help of Elvis and MartinI highly recommend these two individuals and their company, Rydell Auto OutletIt is the place to start and stop looking for a car that meets your auto needs and pocketbook!

Great experienceMy service advisor, Phil D***, took the time to clearly explain what my car needed and whyHe also let me know what my options wereI was well-informed, never pressured, and confident that I had made good decisions

Initial Business Response / [redacted] (1000, 5, 2014/01/30) */ We have contacted the customer and initiated the steps to get a resolutionThere are a lot of pieces to the story, mainly that it's a non-factory remote and unfortunately a vendor that disappeared on us, but clearly it falls in our lap to have handled this better and more promptlyThe customer is bringing the vehicle to us at which point we will take it to an aftermarket vendor and find a solutionAll employees involved have been coached on how we would handle this differently and better in the futureWe will get this resolved promptly Final Business Response / [redacted] (4000, 8, 2014/01/31) */ We have taken the vehicle to an aftermarket key company and had a second key made and programmedWe gave the customer a car to use in the meantime, gassed his car and did a quick clean on itThis was something that took a little effort to get handled but nothing out of the ordinaryWe simply dropped the ball in communication and will implement processes to insure it doesn't happen again

I had an extremely pleasant car buying experience at Rydell Auto Outlet and would recommend them to friends, family, and anyone looking to purchase a new/used carCraig was extremely helpful in finding what I was looking for; a professional through and throughThe rest of the staff was also professional, provided great assistance, were extremely courteous I'd say if you're looking, give Rydell a try...you'll be glad you did

I worked with Randy and the entire process was flawlessI purchased a new Suzuki Kingquad, and Randy and his team discussed all the current promotions and rebates offeredThere was no pressure or upselling from anybody, just an entirely easy going sale from start to finishI have never felt so comfortable at a dealership, and would highly recommend Rydell Auto Outlet & Garage to everyoneI hope to be doing business with Randy at Rydell again in the near future

I went in to the dealership and met with Elvis M*** I explained what I was looking for, and he found some cars in the lot I was interested in, and even showed me some I hadn't previously considered After finding a car I liked, but it had minor damage, he offered to bring another car from another lot for me to test It was a great car at a very fair priceThe process was very smooth, and Elvis was a "no pressure" "no hassle" kind of sales person I was very happy with my service at Rydell!

I brought my car into get detailed and Greg K did an unbelievable job My wife said it is like she got a new car Awesome service and work!! I will be recommending the detail shop here to everyone

love my new car I bought extremely satisfiedAlso great swvice and friendly staffstop by and check out their inventory

Initial Business Response / [redacted] (1000, 6, 2014/01/27) */ Rydell Auto Outlet has an impeccable reputation for taking care of customers and selling older, higher mileage cars at a fair priceWe will always work with customers on a fair and equitable solutionWe did brakes, shocks, battery, suspension and steering work before selling the car Like most dealers, we sell 100,mile cars as Minnesota law allowsProblems will occur and owners do have the responsibilty for those repairsWe tell all customers to expect to pay the diagnostic fee to determine the issuesWe may participate but only if the customer approves the inspectionThe customer refused to approve the diagnostics so we could not determine any necessary repairs As for an independant shops recommendation, it is impossible to not have a list of "recommended" maintenance on a 100,mile carThose are items a consumer can choose to do or notOnce again, if not verified by my mechanics, I can't deal with it As for the odometer issue, there has been nothing in the historyIt appears to be a problem that came about months and months after the saleAgain, we have not had the opportunity to inspect the vehicle Finally, we are not a bankIronically, the bank basically tells us what the customer can buy based on what they get approved forYet it's the bank that is telling the customer to go deal with the dealership when problems ariseThe vehicle was sold at a very fair price but it's been over one year so it is not reasonable to expect a buybackThe bank, again, will determine what the customer can qualify forIt's out of our hands We will offer the customer a free diagnostic inspection, participation in repairs and a more-than-fair trade option Final Consumer Response / [redacted] (3000, 11, 2014/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spoke to the General Manager [redacted] at Rydell Auto OutletHe set me up a appointment to drop my vehicle off on 2/1/ [redacted] asked me questionsAfter we talked, he gave me a loaner car to use until the service outlet center checked the car, On Monday 2/3/He called me Monday 2/3/and said it would cost me $to fix the carI told him I do not have that much moneyHe explained I will see what I can do, and call you backToday is Friday 7,2014, and I have not heard anything yetI do not know what the over all response will be, or what is happening yet with this complaintI do not want to close this case yetThank You Final Business Response / [redacted] (1000, 9, 2014/01/31) */ We have made contact with the customer and scheduled an appoinment for Saturday the 1st to drop the vehicle off for a no-charge inspection and evaluationWe will provide a no-cost loanerWe have communicated that we will discuss the results of the estimate and also explore a traoptionWe will do our best to help the customer in a fair and equitable way

Great service Had my car detailed there and it looked awesome!

I wanted to share my very good experience in purchasing my car at Rydell Auto OutletThe entire time spent looking, buying, and the subsequent filling out of paperwork was great! Gary, my salesman, was so easy to work withHe let me browse at my convenience and answered any questions I had when I was ready to askThe whole process was as easy as I can ever remember in buying a new or used vehicle! I highly recommend Rydell Auto Outlet to anyone looking to be a vehicle!

I have been to rydell auto outlet many times to buy new cars in their awesome selection of new and used cars and have my cars fixed in their garage for every small and big problem I may have(Most problems with my cars are my own fault getting into accidents)But it's always a great atmosphere of nice and outgoing peopleBri M is always the front desk representative, she knows me by name and always makes sure I'm comfortable and if I need anything, which is very nice compared to other auto places who don't care about me as a person, just my carIf a promotion is available, she would get my vote for itAlso Phil D is always helpful and friendly, along with your garage worker "the philosopher" (forgot his name but he's going to school for philosophy and is very accomidatingGerald in the garage has also been very helpful throughout my many visits hereSo A+ for the whole teamI will AWAYS be a customer hereNot just because of the good work they do, but the awesome people they employ

Great service Feel they are honestVery friendly and respectfulWill continue to use their services I've gone for things like tires, car maintenance etcwould recommend them

found this place online, and got the best deal I could Imagine for the amount of money I was spendingthe salesmen were friendly, knowledgeable, and courteousi would recommend them to friends and family anytime

I bought a car from Jason C*** @ Rydell Auto last week The card runs and drive great and the price was excellent The folks at Rydell were a breath of fresh air to work with No pressure, clear speaking and down to earth My wife and I drove away very satisfied and comfortable that WE made the right decision

Initial Business Response /* (1000, 5, 2015/04/20) */
Despite numerous attempts to get the customer to come in, she has notVirtually every used car on the market has had replacement partsIf the door is popping and not working properly, we will be more than happy to look at it - even
though it's a year and a half since we sold the car
Both CarFax and Autocheck show no signs of reported accidentsThere are many reasons why a part, even a door, may have been replacedWe would deal with the issue, and the issue isn't a loss of valueI even guaranteed a person that called on her behalf that I would cover the fair market value of the car down the road even if they didn't buy another car from us
We sold the car for a very good price and it's been a good car for the customerAs I said, we will address the performance issue of the door but will not compensate for a perceived loss of value - as there has been none
Initial Consumer Rebuttal /* (3000, 7, 2015/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While it is true that many cars on the market have had replacement parts, there certainly is a difference between a replacement cup holder and a replacement door, for exampleFurther, the combination of there being a replacement headlight on the same side of the driver's door leads me to believe to this car was previously involved in an accident or collisionA simple walk around or visual inspection of the vehicle prior to sale would have shown this
I have declined Rydell's repeated attempts to get me to come in because I do not feel comfortable visiting with the manager given his toneI do not trust Rydell to perform any work on my vehicle because if they were willing to sell me a collision damaged vehicle incognito then who knows what they might try to do to my vehicle while in their possession?
Rydell's claim that the vehicle has been a good car for me is falseAside from the worrisome replacement driver's side door and headlight, there is a missing piece inside an actual headlight casing that causes bulbs to burn out at a much faster rateIn order to obtain the replacement piece, a new headlight kit is required which costs upwards of $There has also been an issue with my vehicle's starter as of late
I reject Rydell's claim that they assume zero liability

Suzuki Hayabusa purchaseCame in late in the day end of month to purchase this bikeCraig and Randy both stayed well after closing time to get everything organized so I could ride off with the bike that nightHad a great experience trading in my old bike for a new bikeThey both answered all my questionsHad a great experience ! ! ! ! !