S A W Enterprises Inc

I purchased a living social deal for Boston Elite Transportation for round trip car service to/from *** airport I called and left a message and someone got back to me and informed me I was "out of the service area" so I'd have an addition fee I said fine as my elderly parents were coming with me on the trip I received an email confirming my service A week before leaving on the trip I called and left a message to change the time as I had heard about the security at the airports were longer than usually No on called me back I looked for an email address to write to them but I did not find one I tried going on their website and it said "Not Found" ***
I tried calling several times on Monday, Tuesday and it says mailbox full they can not accept anymore messages, *** This was to be the number we were to call when we returned from our trip I then decided to use *** express as I couldn't have my parents and myself waiti

This response is in regards to complaint ID # *** for customer *** ***.8/*/- SAW Enterprises received the service order from client Uniters NA to have a repair technician inspect/repair the *** *** dual reclining sofa as the motor stopped working and the RAF
recliner was in the open position and *** *** was unable to close it.The SAW service technician inspected the sofa on 9/**/and reported that he found the RSF power motor had shortage as well as the switch If to repair, need to po a motor and switch and allow minutes to install.This technicians report was submitted to Uniters NA on 9/**/to review and determine the next step in the repair process for *** ***.9/**/- SAW Enterprises received a service order from client Uniters NA to have a repair technician go back to *** *** to reinspect the dual reclining sofa as they needed to know what type switch lever style, what side and if it was a button switch.The SAW service technician inspected the sofa on 10/*/and reported that the RSF power motor had a short If to repair, need to po a motor and a push button controller to repair.This technicians report was submitted to Uniters NA on 10/*/to review and determine the next step in the repair process for *** ***.10/**/- SAW Enterprises received a service order from client Uniters NA to have a repair technician install motor and push button.The SAW service technician arrived to *** *** home on 11/*/and installed the push button, however the motor the customer received was incorrect If to repair, need to po the correct motor This technicians report was submitted to Uniters NA on 11/**/to review and determine the next step in the repair process for *** ***.SAW Enterprises can not discuss the issues of the furniture with the customers or order parts as Uniters NA is the final decision maker with *** *** services on her furniture for repairs, parts orders and installs SAW Enterprises has advised Uniters NA of the correct parts that are needed to complete the repairs of the furniture and *** *** would need to contact them in regards to the status of her furniture claim.Please contact me if you have any further questions.Thank you, AnnSAW Enterprises###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
My insurance company has decided to replace the couch due to the prolonged hassle.
Sincerely,
*** ***

Worst company I ever dealt with!!! different apptsthat they were hrslate with no callStill dont have a repair after over one month

Today I tried Elite Transportation for the first time, and the results were absolutely unsatisfactoryAntoine picked me up from my home at Chinatown in Boston approximately 1:pmThat part was fineI asked that I be dropped off at my doctor's office at Cambridge St., Boston (near *** ***) at 2:pm for a 3:appointment(I like to schedule an early time in case there are delays.) But first Antoine had to pick up some people in DorchesterAfter we got off the expressway, he made a multitude of turns before we finally arrived at the destinationHe may have gotten lost, but he would not admit itHe had a bad habit of not answering questions directlyThis might have not been so bad, except I needed to use a restroom very badly He also got several phone calls from his office--thus he was talking on the phone while he was driving, which is dangerous (and he did not have a hands-free setup) He arrived at the other passengers' home at approximately 2:15, and dropped them off at Boston Medical Center at approximately 2:He then proceeded to my destinationHe went through a tunnel--rather than getting off at Government Center, which I thought he should have done, he got off at Storrow DriveHe had a slavish reliance on GPSBut then, rather than taking the fork marked "North Station", he took the one marked *** ***We ended up in East Cambridge! Even though I told him we were going away from *** ***, he refused to change what he was doingHe said if he didn't follow his GPS, he could get firedI asked to be let off at the *** in Cambridge, because I needed to use a restroom so badlyHe refused to do itFinally, he made a U-turn at the ***, and proceeded on the Longfellow Bridge to my doctor's officeI arrived at 3:I hope to never take your service againIf you do a web search, you will find that Elite Transportation has a terrible reputationCertainly, changes need to be madePerhaps you should try *** or *** insteadThey have their problems, too, but they are certainly better than what I experienced today

This company is terribleOne hour before they were supposed to pick us up for a ride to *** *** for a Florida vacation, they texted us that they would not be able to pick us up! They never offered to help us obtain another rideThey did not answer their phone and they have not credited our accountWe've tried calling them to no availWe were able to obtain a ride through another company thank goodnessI will never use them again

HorribleCalled to use a *** I purchasedThey refused to honor it stating "we don't work with *** anymore." The *** does not expire until July "Take it up with ***" they statedInterestingly, after refusing to honor the ***, they tried to offer me a "rate" that was 50% more than I paid for my *** ($instead of the $*** cost.) They explained that "you are better off this way because we charge $in extra fees each way on top of the $*** anyway." So even if they had honored the *** that would have cost me $and they NEVER DISCLOSED this in their *** offerWhen I mentioned this, they promptly huon meNice, huh? Reading the other reviews, I would not use this company for any priceImagine being stranded at an Airport or missing an important flight because Boston Elite Transportation can't be trusted to be reliable or keep their wordThis company should loose whatever licenses they have to operate

Good Morning, I spoke to the customer on 2/*. Customer advised me that she was concerned about the damage to the back of the loveseatHe claimed that there was a gash mark left from a tool used by the Tech while repairing the loveseat After speaking to our Tech, he advised that
this was not the issue, and that he did not leave any damages on the loveseat Customer at that time did not advise me that there were issues with the installation of the arm, but only concerned about the gash If customer expressed his concerns at that time, a new appointment would have been made for the very next daySince the service appointment on February *, 2017, customer has been scheduled for a second service appointment with a different Tech to resolve any issues that the customer may have Service appointment is scheduled for March *, 2017. Attached you will find the service report for the service appointment on February *, as well as a screen shot of the scheduled service appointment on March *,

NEVER use BOSTON ELITE TRANSPORTATION Booked and prepaid for a sedan to bring us home from the airport yesterday This guy left a woman and child STRANDED over an hour from homeAll of my calls went straight to voicemail Almost two hours later, I received the most unprofessional text ever"Give it up already obviously we can't make it to the airport to pick you up grab a taxi or get an ***
Now I have to find my credit card transaction as they required it to be prepaid to dispute the charge

Do not book with these peopleI booked a trip months agoI have been calling the entire week leading up to my departureat 9:PM the night before I leave, I get a text saying sorry we can't pick you up tomorrow morning at 4:AMthey also did this to my mother-in-law a month agoit is too late to book something else so now I am stuckOn a side note they have not refunded her money yet either, a month later

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The same tech, thas was not supposed to come ever again, was sent to my house to repair the couch. In the reply from S A W furniture they replied they were going to send a different tech after the very bad experience from original tech. I'm requesting this couch is fixed, but as previously noted, by a different tech than was originally sent the first time.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom it May Concern, In regards to Customer ID [redacted], SAW Enterprises was sent out on behalf of Ashley B[redacted] to perform a mattress inspection covered under a warranty held by Ashley B[redacted] on September **, 2016.  SAW Enterprises is a Third Party company, and we are only...

responsible for reporting the findings back to the company that sent over the work order.  SAW Enterprises can not make final decisions  as to how the customer is handled after the inspections are done.  SAW Enterprises does not  have a say in what defects are covered or not covered in regards to the mattress as the warranty is under Ashley B[redacted].    Please contact Ashley B[redacted] at [redacted] with any further questions.  Thank You!

This response is in regards to complaint ID # [redacted] for customer [redacted].8/*/2015 - SAW Enterprises received the service order from client Uniters NA to have a repair technician inspect/repair the [redacted] dual reclining sofa as the motor stopped working and the RAF recliner was in...

the open position and [redacted] was unable to close it.The SAW service technician inspected the sofa on 9/**/2015 and reported that he found the RSF power motor had shortage as well as the switch.  If to repair, need to po a motor and switch and allow 30 minutes to install.This technicians report was submitted to Uniters NA on 9/**/2015 to review and determine the next step in the repair process for [redacted].9/**/2015 - SAW Enterprises received a service order from client Uniters NA to have a repair technician go back to [redacted] to reinspect the dual reclining sofa as they needed to know what type switch lever style, what side and if it was a 2 button switch.The SAW service technician inspected the sofa on 10/*/2015 and reported that the RSF power motor had a short.  If to repair, need to po a motor and a push button controller to repair.This technicians report was submitted to Uniters NA on 10/*/2015 to review and determine the next step in the repair process for [redacted].10/**/2015 - SAW Enterprises received a service order from client Uniters NA to have a repair technician install motor and push button.The SAW service technician arrived to [redacted] home on 11/*/2015 and installed the push button, however the motor the customer received was incorrect.  If to repair, need to po the correct motor.  This technicians report was submitted to Uniters NA on 11/**/2015 to review and determine the next step in the repair process for [redacted].SAW Enterprises can not discuss the issues of the furniture with the customers or order parts as Uniters NA is the final decision maker with [redacted] services on her furniture for repairs, parts orders and installs.  SAW Enterprises has advised Uniters NA of the correct parts that are needed to complete the repairs of the furniture and [redacted] would need to contact them in regards to the status of her furniture claim.Please contact me if you have any further questions.Thank you, AnnSAW Enterprises###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
My insurance company has decided to replace the couch due to the prolonged hassle. Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by S A W Enterprises Inc regarding complaint ID [redacted].Sincerely,
[redacted]

We are a third party service contractor. Our terms state any damages need to be reported within 10 days of service on in home damages. We would have no idea if anyone has done anything to the furniture since the time we left the customers home.

Customer did request after 4 PM When scheduling we did offer a pm request and a one hour call ahead which the customer accepted.  The day of service we did call him to see if the technician could arrive earlier since he was running ahead cust refused and we gave him the 1 hr call ahead at that...

time.  We are in a different time zone so the customer service rep thought he was calling for the technician for after his 330 request in his last conversation.  We have since rescheduled the customer for 8/* a Sat since we could not accommodate an after 4 pm call

We are a third party service contractor. Our terms state any damages need to be reported within 10 days of service on in home damages. We would have no idea if anyone has done anything to the...

furniture since the time we left the customers home.

Saw Enterprises hires thieves! Do not trust them in your house! You can’t turn your back for one min without the technician stealing a pair of seeing eye glasses. The technician came to my house and some how left with more than he came with! He stole 2 pairs of seeing eye glasses and a watch! Bad for business! They proceed to tell me bc I do not have cameras in my room they can not do anything. I will never shop at Ashley’s Furniture again!

their appointments scheduals suck they have a window and run their people ragged.. I had a 3-6 window poor guy got here at 9pm.. I could have gone shopping wonderful tech kuddos to kevin in connecticut.. you better appreshiate him.. and maybe call your clients and let them know its going to be 5v hrs,,, loreen nicolai wallingford ct