My onsite estimate was given on 9/29/ At that time I was told that we were not packing and moving everything The ***'s were going to pack and move some things themselves and some pieces were not going and we would do the rest My estimate reflected this The estimate was a non-binding estimate That means that it's charged by the exact amount of time and materials needed to complete the job James (long time employee, driver and crew leader on this job) says that nothing was packed or moved prior to them arriving and that is why the final total exceeded the original estimate James also says Mr [redacted] statements referring to him signing or saying are untrue.many times customers like to do some of the packing or moving themselves to save money; I get that and respect that Sometimes I give estimates to pack and move everything and then upon move day we arrive and the customer has packed and moved everything except the heavy furniture Their final cost was a lot less than the estimateIn reference to submitting a claim; if the balance is paid in full, since replacement value insurance was not purchased the value of the items were insured up to a value of sixty cents per pound per signed contractMr [redacted] knew up front that he did not have a binding estimate or flat rate Mr [redacted] knew he was being charged by the hour + materials for his packing and moving job That is all we are asking for is to be paid for our time and materials Mr [redacted] received.Regards,Matt B [redacted] Matt B [redacted]
I assure you that you were not scammed me and it was not intentional that we sent a two-man crew instead of a three man crewThat day we had an employee call in sick and since we don't use temporary labor we had to go with the two-man crew and the rate was discounted $per hour If this happened on your previous move then I assure you it was just a coincidence Either way it does not affect the final price because although it does save a little time using three guys versus two men it costs $20/hr more so with the time saved versus the additional amount it comes out a wash either way for the total in the endIn addition, both employees testify that The customer insisted that the teenagers helped because she wanted to keep it to her budget of $We also waived 3% of the bill in order to keep within this budgetAlso per our contract that was agreed upon before hand, our insurance does not cover mechanical failure of appliances This is common in the moving industry since moving companies cannot and do not test them prior to moving to make sure everything is functioning properly before it is movedTherefore your appliance was not covered for the error code that you received two days after the move when your significant other was hooking it up However out of goodwill I gave the same amount had it been covered ; the amount came up to $I sent the check to the address that we moved you to and you had verified A month later you stated you did receive that check so I had to put a stop payment on that check in which I can show you the transaction if you needed further proof To further rectify this refund and the receiving off it , I have since credited your credit card ,used for the move, in the amount of $ Thank you, Matt Burkhart www.busybeemovers.com 317-695-
Attached are the pictures of the crack in the footboard It was insured up to a value of cents per pound per agreement on the contract I believe it is made out of faux wood which wouldn't normally be insured anyway but I was able to put the claim through since I wasn't sure The customer may try contacting the manufacturer to see if they would warranty it since it would not have cracked had it been made out of solid wood; every company is different but I've seen manufactuers of pressboard or faux wood furniture do that before.Matt
Better BBWe did pack and move our garage , patio and outside itemsWe even sold a few pieces of furnitureWe also have away furniture to the moversBottom line is that Busy Bee has several times now confused fact based infoThe 9-29-17, bid was revised because went back to them when ready to move The consumer cannot control businesses that bait and hook customersIt's not about the money, it's about the unethical business practice that needs resolvedWe moved miles and the lack of organization, leadership are among several items that may of created the poor performance and follow upI have already retained an attorney because BB believes and practices that consumers will just accept their lack of professionalism [redacted] ***Cc: File
I am sorry we could not come to a resolution with your acceptance of my final offer to resolve the dispute.You had in fact agreed to inspect for loss or damage upon completion of the move with our company per the contract you signed and although we cannot force you to inspect; you were not denied either.Thank you, Matt B [redacted]
[redacted] contacted us on 6/22/via urgent e-mail to schedule a move for 6/25/ We originally scheduled to move into her new residence but she had a problem with closing and could only move into the garage She then said she requested the same crew to come back and move her again from garage to the house We gave a 5% discount for 2nd move and fit her into a very tight schedule Attached are the bill of ladings and e-mails and texts Both moves had been completed and I had not heard anything from Ms [redacted] until I called her after receiving this claim I contacted the driver on her move and she had actually been texting back and forth with the driver and not me about the box that had been left on the truck I then got the box of dishes and had it returned to her today I spoke to Ms [redacted] and explained that the 5% discount had been applied and went over the math with her I also showed her the e-mail that I had sent originally before she scheduled that outlined the rates we in fact charged her She was satisfied with these findings except she thinks there was still another box missing However, there was only the box of dishes that had been left on the truck The same box she had originally claimed was missing I told Ms [redacted] the only thing I could do was to file a claim for the missing box which I did but have yet to receive the form back Matt B [redacted]
Yes the truck was inspected and nothing was left on the truck. We talked with the employees again that moved you and they stated that the only things that they couldn't take were things that were not packed such as lamps.
I need more details on the claim such as make and model of sofa as a description If you have a copy of a receipt that shows that too that would be helpful. Thanks, Matt
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]We had to purchase a longer water hose for the dryer's steam function, which is why it was a few days before we realized they had broken it.They have sent NO Checks, however a check for $is unacceptable, when and if it ever arrives. What does a "discounted rate" have to do with ANYTHING? They marketed a service they had no intention of providing, which made me accept their bid over a competitor's. What does my posting of negative reviews have to do with their mailing of an alleged check? They can't have it both ways with that contract, I don't thinkThey asked my sons to help - against their contractAnd probably their insurance as wellI haven't contacted them, but I will if this isn't resolvedThey used our tools and supplies - against their contract.The movers told us, if we have any issues just contact the officeAt no time did they tell me that they were picking and choosing parts of the contract to enforce. An appliance that will cost $1,to replace - and he's sending $(Allegedly) Since we've never received anything from them. They're running a scamThey bait you with a lower quote with a man crew, and then switch you on the day of your move to a man crewThey offered the $off to begin with, before ever arriving - because they knew I was obtaining other quotes from other companiesThey offered the additional $off when they arrived, with only movers instead of three.
They break your property and then say they're sending a checkAt no time prior to me asking him, did he disclose the shockingly small amount of money being sent. I want a repairman authorized by Frigidaire - paid for by that companyOr I want the cost of the appliance reimbursed.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed ]
The adjusted bill for services was agreed upon and paid in fullThe claim form was requested after unpackingNotes were made on my copies on some of the damagesThere was no mention that this would affect a claim on moving damagesI can forward copies when homeTraveling on business.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am aware of the hour agreement with the movers. The mover did apologize but Crystal nor the owner did. I emailed the owner (Matt) a couple of times and he responded with one worded answers still no apology. The first apology I received from him was today. I faxed over the insurance claim form on 4/4/17. I have the confirmation to prove it. I resent it again on 04/13/
Regards,
*** ***
The customer was scheduled for late afternoon on 7/29/17. The "minimum" amount to be charged if it took hours or less from the time we stated loading at point a until they finished unloading at point b + the hour service charge (customer moved from Marion county to Hamilton County which
added an extra min on top of the hour service charge if moving within Marion Co.) Minimum time to be charged was hours x $139/hr for men on Saturday + $flat charge for fuel = $461.75 There was no mention of $Afternoon arrival times are approximate arrival times since they have a morning job beforehand and things such as travel distance, lunch breaks, traffic, etc can alter the time they arrive. The crews 1st job that morning used a man crew. A man crew is $20/hr more than men but also quicker than men so it's a wash for total cost in comparison. We gave the option of either or men with the option that if she chose the men that the minimum time charged would be reduced to hours instead of to keep the price structure the same. *Note- see attachment where customer had originally wanted a man crew* The customer chose to use the man crew again. The men arrived and the customer stated to them that her budget was $462.00 The crew said that they would estimate the amount of time it would take to load up, drive to the new destination and unload. The crew got to work and then let the customer know when they reached the time limit for her budget. The total bill came in at $+ 3% added for ccard transaction = $460.66 The customer seemed satisfied since she tipped the men afterwards.The customer didn't call until days after her move to complain about the bill and that she had to move some things herself. I apologized and tried to explain the charges and let her know I would look into seeing if there was anything else I could do. I looked over the bill and noticed that the crew actually got done minutes prior to the hour minimum so we credited back to her card $See attachmentsThe crew was there to move whatever she needed moved within her budget. Matt B*** and team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Matt,I believe you are a wonderful person and that you really want to resolve my issue. I too want to come to a commendable resolution. I was asked yesterday who I would recommended to a colleague who is moving and suggested your business. Hopefully they will give you a call :-). Being a business savvy woman myself - I would never trash your business to others - as is evident in my trying to come to a resolution with you. It's not personal Matt and I will never make it personal. I really hope you really consider a different resolution than the one presented.Stay cool in this hot summer heat!
Regards,
*** ***
We completed the move on 6/15/without incident and customer signed off on the contract stating there were no damages. 6/24/a claim was filed for a lateral file that customer claims we damaged. The claim was denied due to it being made of particle board which is excluded from
coverage. We were closed 7/2-7/due to the holiday and did not notice another claim was being made via e-mail on 7/3/16. Note- there were no claims made during the move day. We have requested they send a copy of their receipt to our office and we are still waiting to receive it. Matt B***owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Did they look through the truck for the table lamps (3), none of which have shown up while unpacking? The table lamps were not part of the remaining items that were not moved and are not in the pictures As for the $remaining balance, my initial call wasn't even to discuss missing or damaged items, but more disappointed with the overall service and not moving everything from the home as planned I made attempts to reach out to the owner three consecutive days in a row with no response at all $seems like a small amount for a business owner to forgive given the circumstances involved with the customer service we received As I mentioned prior all movers were told that EVERYTHING needed to be removed from the house It would be very easy for them to walk through the home and see what items remained, I realize they were tired and it was a long day and no one planned on the truck breaking down I would have probably even been willing to end the day and wrap things up the next day if they were too tired, but to simply leave the premises after repeatedly asking "Miss ***, does this need to go" and repeatedly being told EVERYTHING needed to go only to find while I am cleaning that they left without doing so I had to call for them to return so we could at least put our bed back together They did return and once again didn't take everything At this point it was pm and they had already left a 2nd time.The back of the house was the first place they had me walk through with them to show them what all needed to be added to the truck, so they were clearly aware, yet upon inspection it wasn't taken again At this point I have no confidence or trust in your company and feel the $balance should have nothing to do with filing a claim for the missing and damaged items
Regards,
*** ***
We moved *** *** 6/19/17. See attachments. The truck needed a jumpstart and there was a hour delay which of course we did not charge during that time. These times were recorded and agreed upon per contract. The customer refused to pay the bill in full. No
damages, missing items or items left behind were reported per the contract. An invoice was mailed out for the balance owed. A claim form has been sent out but we would need to be paid in full before the claim can be submitted.Thank you, Matt B***
On 4/1/we did a move for *** *** moving within the same complex. We have a hour minimum charge which was discussed prior to her booking and also stated on our contract. Unfortunately their was some difficulty in getting the sofa around a corner and scuffed the sofa. The
movers apologized as well as Crystal when she called to collect the remaining balance. I was not in on 4/1/17. A claim form was sent out the same day to Ms*** and we received an e-mail on 4/12/asking the status of her claim and I responded that we still have not received her claim form that she is needing to fill out. We are just waiting on the claim form to be completed so we can process the claim. Again, we do apologize for the incident.ThanksMatt B***
The crew and I are rather surprised we received this complaint from *** *** ***. As you can see the initial inquiry was for a room home with a garage. Nothing was ever mentioned to us about the safe or shed and how full the contents of all the rooms and garages and sheds or even
that the new address was in *** *** until we called to confirm the move. After hearing of the additional items it was suggested we use a 2nd truck to make sure the move got completed in day and the added manpower to move the heavy gunsafe. All charges were disclosed beforehand and agreed by Ms***. Also the 3% ccf was disclosed as well as the service charge and fuel charge in the initial email. The rate was also discounted from $238/hr to $218/hr. In the email after the move Ms *** said that she had been pleased with the move other than the broken plastic handle for the umbrella and the broken plastic wheel on the small heater. The insurance is disclosed on our contract as well and agreed upon and signed beforehand. Sincerely,Matt B***
My onsite estimate was given on 9/29/ At that time I was told that we were not packing and moving everything The ***'s were going to pack and move some things themselves and some pieces were not going and we would do the rest My estimate reflected this The estimate was a non-binding estimate That means that it's charged by the exact amount of time and materials needed to complete the job James (long time employee, driver and crew leader on this job) says that nothing was packed or moved prior to them arriving and that is why the final total exceeded the original estimate James also says Mr [redacted] statements referring to him signing or saying are untrue.many times customers like to do some of the packing or moving themselves to save money; I get that and respect that Sometimes I give estimates to pack and move everything and then upon move day we arrive and the customer has packed and moved everything except the heavy furniture Their final cost was a lot less than the estimateIn reference to submitting a claim; if the balance is paid in full, since replacement value insurance was not purchased the value of the items were insured up to a value of sixty cents per pound per signed contractMr [redacted] knew up front that he did not have a binding estimate or flat rate Mr [redacted] knew he was being charged by the hour + materials for his packing and moving job That is all we are asking for is to be paid for our time and materials Mr [redacted] received.Regards,Matt B [redacted] Matt B [redacted]
I assure you that you were not scammed me and it was not intentional that we sent a two-man crew instead of a three man crewThat day we had an employee call in sick and since we don't use temporary labor we had to go with the two-man crew and the rate was discounted $per hour If this happened on your previous move then I assure you it was just a coincidence Either way it does not affect the final price because although it does save a little time using three guys versus two men it costs $20/hr more so with the time saved versus the additional amount it comes out a wash either way for the total in the endIn addition, both employees testify that The customer insisted that the teenagers helped because she wanted to keep it to her budget of $We also waived 3% of the bill in order to keep within this budgetAlso per our contract that was agreed upon before hand, our insurance does not cover mechanical failure of appliances This is common in the moving industry since moving companies cannot and do not test them prior to moving to make sure everything is functioning properly before it is movedTherefore your appliance was not covered for the error code that you received two days after the move when your significant other was hooking it up However out of goodwill I gave the same amount had it been covered ; the amount came up to $I sent the check to the address that we moved you to and you had verified A month later you stated you did receive that check so I had to put a stop payment on that check in which I can show you the transaction if you needed further proof To further rectify this refund and the receiving off it , I have since credited your credit card ,used for the move, in the amount of $ Thank you, Matt Burkhart www.busybeemovers.com 317-695-
Attached are the pictures of the crack in the footboard It was insured up to a value of cents per pound per agreement on the contract I believe it is made out of faux wood which wouldn't normally be insured anyway but I was able to put the claim through since I wasn't sure The customer may try contacting the manufacturer to see if they would warranty it since it would not have cracked had it been made out of solid wood; every company is different but I've seen manufactuers of pressboard or faux wood furniture do that before.Matt
Better BBWe did pack and move our garage , patio and outside itemsWe even sold a few pieces of furnitureWe also have away furniture to the moversBottom line is that Busy Bee has several times now confused fact based infoThe 9-29-17, bid was revised because went back to them when ready to move The consumer cannot control businesses that bait and hook customersIt's not about the money, it's about the unethical business practice that needs resolvedWe moved miles and the lack of organization, leadership are among several items that may of created the poor performance and follow upI have already retained an attorney because BB believes and practices that consumers will just accept their lack of professionalism [redacted] ***Cc: File
I am sorry we could not come to a resolution with your acceptance of my final offer to resolve the dispute.You had in fact agreed to inspect for loss or damage upon completion of the move with our company per the contract you signed and although we cannot force you to inspect; you were not denied either.Thank you, Matt B [redacted]
[redacted] contacted us on 6/22/via urgent e-mail to schedule a move for 6/25/ We originally scheduled to move into her new residence but she had a problem with closing and could only move into the garage She then said she requested the same crew to come back and move her again from garage to the house We gave a 5% discount for 2nd move and fit her into a very tight schedule Attached are the bill of ladings and e-mails and texts Both moves had been completed and I had not heard anything from Ms [redacted] until I called her after receiving this claim I contacted the driver on her move and she had actually been texting back and forth with the driver and not me about the box that had been left on the truck I then got the box of dishes and had it returned to her today I spoke to Ms [redacted] and explained that the 5% discount had been applied and went over the math with her I also showed her the e-mail that I had sent originally before she scheduled that outlined the rates we in fact charged her She was satisfied with these findings except she thinks there was still another box missing However, there was only the box of dishes that had been left on the truck The same box she had originally claimed was missing I told Ms [redacted] the only thing I could do was to file a claim for the missing box which I did but have yet to receive the form back Matt B [redacted]
Yes the truck was inspected and nothing was left on the truck. We talked with the employees again that moved you and they stated that the only things that they couldn't take were things that were not packed such as lamps.
I need more details on the claim such as make and model of sofa as a description If you have a copy of a receipt that shows that too that would be helpful. Thanks, Matt
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]We had to purchase a longer water hose for the dryer's steam function, which is why it was a few days before we realized they had broken it.They have sent NO Checks, however a check for $is unacceptable, when and if it ever arrives. What does a "discounted rate" have to do with ANYTHING? They marketed a service they had no intention of providing, which made me accept their bid over a competitor's. What does my posting of negative reviews have to do with their mailing of an alleged check? They can't have it both ways with that contract, I don't thinkThey asked my sons to help - against their contractAnd probably their insurance as wellI haven't contacted them, but I will if this isn't resolvedThey used our tools and supplies - against their contract.The movers told us, if we have any issues just contact the officeAt no time did they tell me that they were picking and choosing parts of the contract to enforce. An appliance that will cost $1,to replace - and he's sending $(Allegedly) Since we've never received anything from them. They're running a scamThey bait you with a lower quote with a man crew, and then switch you on the day of your move to a man crewThey offered the $off to begin with, before ever arriving - because they knew I was obtaining other quotes from other companiesThey offered the additional $off when they arrived, with only movers instead of three.
They break your property and then say they're sending a checkAt no time prior to me asking him, did he disclose the shockingly small amount of money being sent. I want a repairman authorized by Frigidaire - paid for by that companyOr I want the cost of the appliance reimbursed.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed ]
The adjusted bill for services was agreed upon and paid in fullThe claim form was requested after unpackingNotes were made on my copies on some of the damagesThere was no mention that this would affect a claim on moving damagesI can forward copies when homeTraveling on business.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am aware of the hour agreement with the movers. The mover did apologize but Crystal nor the owner did. I emailed the owner (Matt) a couple of times and he responded with one worded answers still no apology. The first apology I received from him was today. I faxed over the insurance claim form on 4/4/17. I have the confirmation to prove it. I resent it again on 04/13/
Regards,
*** ***
The bill was not paid in full. Again, I have no problem submitting a claim after the bill has been paid in full.Matt B***
The claim has been processed and $has been refunded to your card Again I do apologize. Sincerely, Matt B***
The customer was scheduled for late afternoon on 7/29/17. The "minimum" amount to be charged if it took hours or less from the time we stated loading at point a until they finished unloading at point b + the hour service charge (customer moved from Marion county to Hamilton County which
added an extra min on top of the hour service charge if moving within Marion Co.) Minimum time to be charged was hours x $139/hr for men on Saturday + $flat charge for fuel = $461.75 There was no mention of $Afternoon arrival times are approximate arrival times since they have a morning job beforehand and things such as travel distance, lunch breaks, traffic, etc can alter the time they arrive. The crews 1st job that morning used a man crew. A man crew is $20/hr more than men but also quicker than men so it's a wash for total cost in comparison. We gave the option of either or men with the option that if she chose the men that the minimum time charged would be reduced to hours instead of to keep the price structure the same. *Note- see attachment where customer had originally wanted a man crew* The customer chose to use the man crew again. The men arrived and the customer stated to them that her budget was $462.00 The crew said that they would estimate the amount of time it would take to load up, drive to the new destination and unload. The crew got to work and then let the customer know when they reached the time limit for her budget. The total bill came in at $+ 3% added for ccard transaction = $460.66 The customer seemed satisfied since she tipped the men afterwards.The customer didn't call until days after her move to complain about the bill and that she had to move some things herself. I apologized and tried to explain the charges and let her know I would look into seeing if there was anything else I could do. I looked over the bill and noticed that the crew actually got done minutes prior to the hour minimum so we credited back to her card $See attachmentsThe crew was there to move whatever she needed moved within her budget. Matt B*** and team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Matt,I believe you are a wonderful person and that you really want to resolve my issue. I too want to come to a commendable resolution. I was asked yesterday who I would recommended to a colleague who is moving and suggested your business. Hopefully they will give you a call :-). Being a business savvy woman myself - I would never trash your business to others - as is evident in my trying to come to a resolution with you. It's not personal Matt and I will never make it personal. I really hope you really consider a different resolution than the one presented.Stay cool in this hot summer heat!
Regards,
*** ***
We completed the move on 6/15/without incident and customer signed off on the contract stating there were no damages. 6/24/a claim was filed for a lateral file that customer claims we damaged. The claim was denied due to it being made of particle board which is excluded from
coverage. We were closed 7/2-7/due to the holiday and did not notice another claim was being made via e-mail on 7/3/16. Note- there were no claims made during the move day. We have requested they send a copy of their receipt to our office and we are still waiting to receive it. Matt B***owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Did they look through the truck for the table lamps (3), none of which have shown up while unpacking? The table lamps were not part of the remaining items that were not moved and are not in the pictures As for the $remaining balance, my initial call wasn't even to discuss missing or damaged items, but more disappointed with the overall service and not moving everything from the home as planned I made attempts to reach out to the owner three consecutive days in a row with no response at all $seems like a small amount for a business owner to forgive given the circumstances involved with the customer service we received As I mentioned prior all movers were told that EVERYTHING needed to be removed from the house It would be very easy for them to walk through the home and see what items remained, I realize they were tired and it was a long day and no one planned on the truck breaking down I would have probably even been willing to end the day and wrap things up the next day if they were too tired, but to simply leave the premises after repeatedly asking "Miss ***, does this need to go" and repeatedly being told EVERYTHING needed to go only to find while I am cleaning that they left without doing so I had to call for them to return so we could at least put our bed back together They did return and once again didn't take everything At this point it was pm and they had already left a 2nd time.The back of the house was the first place they had me walk through with them to show them what all needed to be added to the truck, so they were clearly aware, yet upon inspection it wasn't taken again At this point I have no confidence or trust in your company and feel the $balance should have nothing to do with filing a claim for the missing and damaged items
Regards,
*** ***
We moved *** *** 6/19/17. See attachments. The truck needed a jumpstart and there was a hour delay which of course we did not charge during that time. These times were recorded and agreed upon per contract. The customer refused to pay the bill in full. No
damages, missing items or items left behind were reported per the contract. An invoice was mailed out for the balance owed. A claim form has been sent out but we would need to be paid in full before the claim can be submitted.Thank you, Matt B***
On 4/1/we did a move for *** *** moving within the same complex. We have a hour minimum charge which was discussed prior to her booking and also stated on our contract. Unfortunately their was some difficulty in getting the sofa around a corner and scuffed the sofa. The
movers apologized as well as Crystal when she called to collect the remaining balance. I was not in on 4/1/17. A claim form was sent out the same day to Ms*** and we received an e-mail on 4/12/asking the status of her claim and I responded that we still have not received her claim form that she is needing to fill out. We are just waiting on the claim form to be completed so we can process the claim. Again, we do apologize for the incident.ThanksMatt B***
The crew and I are rather surprised we received this complaint from *** *** ***. As you can see the initial inquiry was for a room home with a garage. Nothing was ever mentioned to us about the safe or shed and how full the contents of all the rooms and garages and sheds or even
that the new address was in *** *** until we called to confirm the move. After hearing of the additional items it was suggested we use a 2nd truck to make sure the move got completed in day and the added manpower to move the heavy gunsafe. All charges were disclosed beforehand and agreed by Ms***. Also the 3% ccf was disclosed as well as the service charge and fuel charge in the initial email. The rate was also discounted from $238/hr to $218/hr. In the email after the move Ms *** said that she had been pleased with the move other than the broken plastic handle for the umbrella and the broken plastic wheel on the small heater. The insurance is disclosed on our contract as well and agreed upon and signed beforehand. Sincerely,Matt B***