Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
The initial claim was for a filing cabinet made of particle board in which Crystal told the owner that we are not responsible for items constructed of particle board. This is also stated on our contract the customer signs and agrees to. This is a common policy in the moving industry.The 2nd claim was sent to us via e-mail over the holiday weekend. All movers denied any of those items were damaged and none were hidden as shown in the pictures. The contract was signed off that all items were received in good order and condition by the owner *** ***.Attached is the copy of the signatures and terms and conditions However, out of goodwill effort to resolve this complaint I can offer $refund to *** *** Matt B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I appreciate the verified, written admission of using my under aged children as laborHowever, I can assure you that I did not insist that they use my children, but my old neighbors DID hear the movers ask my sons if they wanted to help Nor did I ever state a budget of $Given that we were quoted at $595, I am confused as to how you come to that numberBut if it is Busy Bee's position that I was able to negate their contract (and likely go against their insurance and company policy) --- then I'm afraid I have to insist that they replace our dryer or send a repairman or refund an additional $to replace the unit. And again I'll state - $off originally was issued via email when the "man crew scam" was still in effectThe $off on the day of the move did NOT mitigate the duration of the moveNor did the excessive smoke breaks, and phone calls about the CadillacWhich is why your estimate was overrun by nearly $ Regards,
*** ***
As per attachments we packed and moved *** ***. Mr*** was not overcharged. In fact he refused to pay the bill in full. The invoice was sent 4/1/for $455.98 Shortly thereafter he submitted a claim form. We have no problem filing the claim after the bill has
been paid in full.Matt B***
I apologize for the miscommunication. What Crystal was trying to explain was that all but the $ccard processing fee charged to us was going to be refunded since we were charged that fee. I refunded back the $back to your card. Thanks Matt B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Its difficult to determine missing and damaged items until you begin unpacking One lamp was broken and three are missing In addition our dining room table was damaged After unpacking our bathroom items a bottle of oxycotin was emptied We are told we must file a police report due to the drug I am a cancer patient months post surgery and undergoing treatment and although I rarely need this without the report it could jeopardize any future drug needs Of greater concern is that the movers didn't complete the jobThey left items behind that I couldn't see upon a glance were still in the home and we had to find someone else to pick up the items All three movers were told numerous times that everything needed to be removed from the home I took pictures
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I still would not recommend this company based on their responses to requests. Should not have to engage Revdex.com to get action taken.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. The sofa is a brown leather 3 seater sofa from Ashely Furniture Store. My insurance claim said Value City but that was in correct. The serial number is S417367262 and the model number is MATGBJO. I no longer have the receipt.
Regards,
[redacted]
Yes the truck was inspected and nothing was left on the truck. We talked with the employees again that moved you and they stated that the only things that they couldn't take were things that were not packed such as lamps.
Attached are the pictures of the crack in the footboard. It was insured up to a value of 60 cents per pound per agreement on the contract. I believe it is made out of faux wood which wouldn't normally be insured anyway but I was able to put the claim through since I wasn't sure. ...
The customer may try contacting the manufacturer to see if they would warranty it since it would not have cracked had it been made out of solid wood; every company is different but I've seen manufactuers of pressboard or faux wood furniture do that before.Matt
In reference to the comment that other agencies have 5 hour or less moves completed for $600 or less. The move we did on 7/1/16 (Friday) was with the same 3 man crew that the customer requested for 3 hours and the total charged was $476.55In reference to the comment that other companies have the customer walk through their moving van inside and out and sign off that their contents were removed; I'm not aware of any companies that allow customers to get inside of their company moving van just from a liability standpoint alone. We don't use a semi like vanlines do; our trucks are straight trucks and customers can look from the rear of the truck and see everything and that it is empty. Also, the customer did also sign off on their contract that customer did receive all of their property.My final offer to resolve any and all claims from [redacted] is to credit back $76.55Regards, Matt B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good MorningI have reviewed the document's that was sent over to you from Matt B[redacted] with Busy Bee Movers. He sent the same copies that I received for the services with the actual invoice listed as invoice # [redacted] dated 4-1-17. I have never seen this document prior to him sending it to you. Our original estimate was for $1599.75 packing/$1549.00 moving for a total of $3,148.75. Upon finally completing the move late on 3-31-17 around 11:00pm, James ( driver signature on documents) said that the total would be $4,042.95 due to it taking them longer than expected and added packing supplies. I immediately took offense to the attempt for added charges. James called Matt B[redacted] and talked with him, I also talked to Matt and said I was not going to be taken advantage of. My complaint was that we had to supplement some of the packaging supplies because of poor planning on their part. I was also not pleased that it took so long on the 31st to load and unload, seemed like the guys were moving slow? James talked to Matt and James then ask me if I would pay the $3,336.95 and call it even. I said yes just show that we also paid the $250.00 deposit as noted the document dated on 3-31-17.At this time, there was no mention of an invoice because it was the middle of the night. I have a signature from James showing paid on 7-31-17. Why would the dated document from the 31st show a balance due ? James ( MATTS OWN EMPLOYEE) said this happens all the time where they get angry customers because bids are always less than what Matt tries to charge and they hear about it. We did also tip the 3 drivers a total of $200.00 cash between themselves on 30th, we should of probably waited until 31st until they were completed but was trying to do right thing.So there is several items here that reflect Matts intention to over charge and not be honest about his input back to the Revdex.com. I also requested a claim form from Matt after the move, he sent one and there is NO mention of an outstanding balance.* Original estimate on move of $3,148.75 Regards,
[redacted]
We very much regret this client’s unhappiness with our service. The client was given the 2 man crew for $20 less per hour. Also, there was no problem with the dryer until 4 days after we completed the move. While our contract is a common one in the moving industry (not...
responsible for mechanical failure in appliances) we did send a check for the insured amount because we value her business. When she requested a second check, there was no time to put a stop payment on the first before her negative reviews were posted. We’re hopeful the settlement will assuage her frustration with an unfortunate situation."
Better BBWe did pack and move our garage , patio and outside items. We even sold a few pieces of furniture. We also have away furniture to the movers. Bottom line is that Busy Bee has several times now confused fact based info. The 9-29-17, bid was revised because went back to them when ready to move . The consumer cannot control businesses that bait and hook customers. It's not about the money, it's about the unethical business practice that needs resolved. We moved 6.9 miles and the lack of organization, leadership are among several items that may of created the poor performance and follow up. I have already retained an attorney because BB believes and practices that consumers will just accept their lack of professionalism.
[redacted]Cc: File
[redacted], after speaking to you on 7/11/16 (the 1st day I was notified of the problem) we both had a mutual understanding of the whole situation (so I thought) so I immediately went into action to return the box of dishes to you. You had confirmed with me that you had in fact been texting the driver and not me about the missing box of dishes. You stated in your original complaint "Next I was told they had the dishes and would return them on Monday - July 4, 2016. They never showed up. Then I was told their boss stated they couldn't deliver them until they had a run to where I live. As I continued unpacking my items I had more items missing and realized the box with the dishes were inside of another box of missing items." Originally you thought you were just missing a box of dishes from 6/25/16 until after 7/4/16 It wasn't until after unpacking on 7/4/16 and not finding other personable items that you claimed the box of dishes were inside of another box. As stated by the driver you had been texting and myself and the other helpers- there was only the 1 box of dishes that were left on the truck. The whole 2nd move was given the 5% discount and not just the 1 hour travel charge.Your concerns weren't acknowledged by me because I wasn't aware of any concerns about your move until I received your complaint via Revdex.com. Had you called or texted me or our office as you had done prior to your move then I would have been aware and could have taken care of your concern immediately.I can offer another 5% discount off of the 2nd move if that will resolve this complaint.Matt B[redacted]
Yes I would advise you to file a police report for your missing prescription. My employees stated that they know nothing about it and are willing to cooperate in any manner. As far as the claims go I stand by my original response but am willing to waive the remaining balance if that resolves the dispute. However, if it does not resolve the dispute then please submit the balance due and I can submit the claim. Thank you, Matt B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. The contract he references was given to me to sign as his company showed up and was already loading my items onto the truck. 2. When I showed the movers the broken bed frame, they both said that it would be replaced and would not fall under the "insurance" on the contract.3. This was a brand new bed that I am still making payments on. An offer of $60 is a slap in the face to this customer. Regardless of what it's made of, you should replace something of mine that you broke. If I wanted shoddy service, I would have paid my brothers a case of beer to move me. I hired you to do a job. You broke a brand new $600 bed and I want it replaced. I'm physically sick to my stomach that you would treat your customer this way. 4. I am requesting refund of the full price of the bed. I cannot continue sleeping on an unstable bed frame that your company ruined.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After speaking with the owner on Monday, July 11, 2016 - he is not accepting and/or understanding the whole issue. 1. I should not have to beg to have my items returned. 2. There was not a problem with my closing - the date was changed. 3. I asked for the same team to return to FINISH the move. 4. I stated to his driver via several text messages that I was missing an entire box which included the dishes. The dishes were inside the total missing box. So how do you have the dishes and not the entire box? Makes no sense. Yes, he did provide me with a claim form to which I have not sent back yet as I am finishing the rest of the unpacking to have all the missing items noted. 5. As the owner had my credit card on file - the owner is not acknowledging my understanding of his crew coming back to finish the 3/4 move. I understood the one hour charge with a 5% discount - I was not told I would be charged for a total of three(3) minimum hours + a $10.00 gas charge. I stated this to his workers after I was given the charge upon them finishing the unload from my garage and asked the lead mover to let the owner know my concerns. The owner did not acknowledge my concerns via text with his workers. As the lead mover stated he was having poor reception with the owner. The owner charged my own file credit card and then mysteriously could not be reached while I continued to voice my concerns to his workers. So to tell me this is resolved when it is not - makes no sense to me. I have tried being nice about the whole situation and apparently the situation is being treated as what is in the best interest of the company and not the best interest of the customer. Especially since it took me contacting the Revdex.com to even get a response. As the owner Matt stated to me 'his team did not inform him of the situation' and therefore the first he heard of it was through the Revdex.com. From my perspective how could that be when his employee is the one who stated the owner would not let him return the dishes (that mysteriously showed up out of the box that was missing) to me until they were on this side of town again. Did I personally speak with the owner regarding this prior to Monday, July 11th about the situation - no. As I assumed his employees were telling him given the response I received per the previous sentence. So NO not resolved.
Regards,
[redacted]
My onsite estimate was given on 9/29/2016 At that time I was told that we were not packing and moving everything. The [redacted]'s were going to pack and move some things themselves and some pieces were not going and we would do the rest. My estimate reflected this. The estimate was a non-binding estimate. That means that it's charged by the exact amount of time and materials needed to complete the job. James (long time employee, driver and crew leader on this job) says that nothing was packed or moved prior to them arriving and that is why the final total exceeded the original estimate. James also says Mr. [redacted] statements referring to him signing or saying are untrue.many times customers like to do some of the packing or moving themselves to save money; I get that and respect that. Sometimes I give estimates to pack and move everything and then upon move day we arrive and the customer has packed and moved everything except the heavy furniture. Their final cost was a lot less than the estimate. In reference to submitting a claim; if the balance is paid in full, since replacement value insurance was not purchased the value of the items were insured up to a value of sixty cents per pound per signed contract. Mr. [redacted] knew up front that he did not have a binding estimate or flat rate. Mr. [redacted] knew he was being charged by the hour + materials for his packing and moving job. That is all we are asking for is to be paid for our time and materials Mr. [redacted] received.Regards,Matt B[redacted] Matt B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
The initial claim was for a filing cabinet made of particle board in which Crystal told the owner that we are not responsible for items constructed of particle board. This is also stated on our contract the customer signs and agrees to. This is a common policy in the moving industry.The 2nd claim was sent to us via e-mail over the holiday weekend. All movers denied any of those items were damaged and none were hidden as shown in the pictures. The contract was signed off that all items were received in good order and condition by the owner *** ***.Attached is the copy of the signatures and terms and conditions However, out of goodwill effort to resolve this complaint I can offer $refund to *** *** Matt B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I appreciate the verified, written admission of using my under aged children as laborHowever, I can assure you that I did not insist that they use my children, but my old neighbors DID hear the movers ask my sons if they wanted to help Nor did I ever state a budget of $Given that we were quoted at $595, I am confused as to how you come to that numberBut if it is Busy Bee's position that I was able to negate their contract (and likely go against their insurance and company policy) --- then I'm afraid I have to insist that they replace our dryer or send a repairman or refund an additional $to replace the unit. And again I'll state - $off originally was issued via email when the "man crew scam" was still in effectThe $off on the day of the move did NOT mitigate the duration of the moveNor did the excessive smoke breaks, and phone calls about the CadillacWhich is why your estimate was overrun by nearly $ Regards,
*** ***
As per attachments we packed and moved *** ***. Mr*** was not overcharged. In fact he refused to pay the bill in full. The invoice was sent 4/1/for $455.98 Shortly thereafter he submitted a claim form. We have no problem filing the claim after the bill has
been paid in full.Matt B***
I apologize for the miscommunication. What Crystal was trying to explain was that all but the $ccard processing fee charged to us was going to be refunded since we were charged that fee. I refunded back the $back to your card. Thanks Matt B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Its difficult to determine missing and damaged items until you begin unpacking One lamp was broken and three are missing In addition our dining room table was damaged After unpacking our bathroom items a bottle of oxycotin was emptied We are told we must file a police report due to the drug I am a cancer patient months post surgery and undergoing treatment and although I rarely need this without the report it could jeopardize any future drug needs Of greater concern is that the movers didn't complete the jobThey left items behind that I couldn't see upon a glance were still in the home and we had to find someone else to pick up the items All three movers were told numerous times that everything needed to be removed from the home I took pictures
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I still would not recommend this company based on their responses to requests. Should not have to engage Revdex.com to get action taken.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. The sofa is a brown leather 3 seater sofa from Ashely Furniture Store. My insurance claim said Value City but that was in correct. The serial number is S417367262 and the model number is MATGBJO. I no longer have the receipt.
Regards,
[redacted]
Yes the truck was inspected and nothing was left on the truck. We talked with the employees again that moved you and they stated that the only things that they couldn't take were things that were not packed such as lamps.
Attached are the pictures of the crack in the footboard. It was insured up to a value of 60 cents per pound per agreement on the contract. I believe it is made out of faux wood which wouldn't normally be insured anyway but I was able to put the claim through since I wasn't sure. ...
The customer may try contacting the manufacturer to see if they would warranty it since it would not have cracked had it been made out of solid wood; every company is different but I've seen manufactuers of pressboard or faux wood furniture do that before.Matt
In reference to the comment that other agencies have 5 hour or less moves completed for $600 or less. The move we did on 7/1/16 (Friday) was with the same 3 man crew that the customer requested for 3 hours and the total charged was $476.55In reference to the comment that other companies have the customer walk through their moving van inside and out and sign off that their contents were removed; I'm not aware of any companies that allow customers to get inside of their company moving van just from a liability standpoint alone. We don't use a semi like vanlines do; our trucks are straight trucks and customers can look from the rear of the truck and see everything and that it is empty. Also, the customer did also sign off on their contract that customer did receive all of their property.My final offer to resolve any and all claims from [redacted] is to credit back $76.55Regards, Matt B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good MorningI have reviewed the document's that was sent over to you from Matt B[redacted] with Busy Bee Movers. He sent the same copies that I received for the services with the actual invoice listed as invoice # [redacted] dated 4-1-17. I have never seen this document prior to him sending it to you. Our original estimate was for $1599.75 packing/$1549.00 moving for a total of $3,148.75. Upon finally completing the move late on 3-31-17 around 11:00pm, James ( driver signature on documents) said that the total would be $4,042.95 due to it taking them longer than expected and added packing supplies. I immediately took offense to the attempt for added charges. James called Matt B[redacted] and talked with him, I also talked to Matt and said I was not going to be taken advantage of. My complaint was that we had to supplement some of the packaging supplies because of poor planning on their part. I was also not pleased that it took so long on the 31st to load and unload, seemed like the guys were moving slow? James talked to Matt and James then ask me if I would pay the $3,336.95 and call it even. I said yes just show that we also paid the $250.00 deposit as noted the document dated on 3-31-17.At this time, there was no mention of an invoice because it was the middle of the night. I have a signature from James showing paid on 7-31-17. Why would the dated document from the 31st show a balance due ? James ( MATTS OWN EMPLOYEE) said this happens all the time where they get angry customers because bids are always less than what Matt tries to charge and they hear about it. We did also tip the 3 drivers a total of $200.00 cash between themselves on 30th, we should of probably waited until 31st until they were completed but was trying to do right thing.So there is several items here that reflect Matts intention to over charge and not be honest about his input back to the Revdex.com. I also requested a claim form from Matt after the move, he sent one and there is NO mention of an outstanding balance.* Original estimate on move of $3,148.75 Regards,
[redacted]
We very much regret this client’s unhappiness with our service. The client was given the 2 man crew for $20 less per hour. Also, there was no problem with the dryer until 4 days after we completed the move. While our contract is a common one in the moving industry (not...
responsible for mechanical failure in appliances) we did send a check for the insured amount because we value her business. When she requested a second check, there was no time to put a stop payment on the first before her negative reviews were posted. We’re hopeful the settlement will assuage her frustration with an unfortunate situation."
Better BBWe did pack and move our garage , patio and outside items. We even sold a few pieces of furniture. We also have away furniture to the movers. Bottom line is that Busy Bee has several times now confused fact based info. The 9-29-17, bid was revised because went back to them when ready to move . The consumer cannot control businesses that bait and hook customers. It's not about the money, it's about the unethical business practice that needs resolved. We moved 6.9 miles and the lack of organization, leadership are among several items that may of created the poor performance and follow up. I have already retained an attorney because BB believes and practices that consumers will just accept their lack of professionalism.
[redacted]Cc: File
[redacted], after speaking to you on 7/11/16 (the 1st day I was notified of the problem) we both had a mutual understanding of the whole situation (so I thought) so I immediately went into action to return the box of dishes to you. You had confirmed with me that you had in fact been texting the driver and not me about the missing box of dishes. You stated in your original complaint "Next I was told they had the dishes and would return them on Monday - July 4, 2016. They never showed up. Then I was told their boss stated they couldn't deliver them until they had a run to where I live. As I continued unpacking my items I had more items missing and realized the box with the dishes were inside of another box of missing items." Originally you thought you were just missing a box of dishes from 6/25/16 until after 7/4/16 It wasn't until after unpacking on 7/4/16 and not finding other personable items that you claimed the box of dishes were inside of another box. As stated by the driver you had been texting and myself and the other helpers- there was only the 1 box of dishes that were left on the truck. The whole 2nd move was given the 5% discount and not just the 1 hour travel charge.Your concerns weren't acknowledged by me because I wasn't aware of any concerns about your move until I received your complaint via Revdex.com. Had you called or texted me or our office as you had done prior to your move then I would have been aware and could have taken care of your concern immediately.I can offer another 5% discount off of the 2nd move if that will resolve this complaint.Matt B[redacted]
Yes I would advise you to file a police report for your missing prescription. My employees stated that they know nothing about it and are willing to cooperate in any manner. As far as the claims go I stand by my original response but am willing to waive the remaining balance if that resolves the dispute. However, if it does not resolve the dispute then please submit the balance due and I can submit the claim. Thank you, Matt B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. The contract he references was given to me to sign as his company showed up and was already loading my items onto the truck. 2. When I showed the movers the broken bed frame, they both said that it would be replaced and would not fall under the "insurance" on the contract.3. This was a brand new bed that I am still making payments on. An offer of $60 is a slap in the face to this customer. Regardless of what it's made of, you should replace something of mine that you broke. If I wanted shoddy service, I would have paid my brothers a case of beer to move me. I hired you to do a job. You broke a brand new $600 bed and I want it replaced. I'm physically sick to my stomach that you would treat your customer this way. 4. I am requesting refund of the full price of the bed. I cannot continue sleeping on an unstable bed frame that your company ruined.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After speaking with the owner on Monday, July 11, 2016 - he is not accepting and/or understanding the whole issue. 1. I should not have to beg to have my items returned. 2. There was not a problem with my closing - the date was changed. 3. I asked for the same team to return to FINISH the move. 4. I stated to his driver via several text messages that I was missing an entire box which included the dishes. The dishes were inside the total missing box. So how do you have the dishes and not the entire box? Makes no sense. Yes, he did provide me with a claim form to which I have not sent back yet as I am finishing the rest of the unpacking to have all the missing items noted. 5. As the owner had my credit card on file - the owner is not acknowledging my understanding of his crew coming back to finish the 3/4 move. I understood the one hour charge with a 5% discount - I was not told I would be charged for a total of three(3) minimum hours + a $10.00 gas charge. I stated this to his workers after I was given the charge upon them finishing the unload from my garage and asked the lead mover to let the owner know my concerns. The owner did not acknowledge my concerns via text with his workers. As the lead mover stated he was having poor reception with the owner. The owner charged my own file credit card and then mysteriously could not be reached while I continued to voice my concerns to his workers. So to tell me this is resolved when it is not - makes no sense to me. I have tried being nice about the whole situation and apparently the situation is being treated as what is in the best interest of the company and not the best interest of the customer. Especially since it took me contacting the Revdex.com to even get a response. As the owner Matt stated to me 'his team did not inform him of the situation' and therefore the first he heard of it was through the Revdex.com. From my perspective how could that be when his employee is the one who stated the owner would not let him return the dishes (that mysteriously showed up out of the box that was missing) to me until they were on this side of town again. Did I personally speak with the owner regarding this prior to Monday, July 11th about the situation - no. As I assumed his employees were telling him given the response I received per the previous sentence. So NO not resolved.
Regards,
[redacted]
My onsite estimate was given on 9/29/2016 At that time I was told that we were not packing and moving everything. The [redacted]'s were going to pack and move some things themselves and some pieces were not going and we would do the rest. My estimate reflected this. The estimate was a non-binding estimate. That means that it's charged by the exact amount of time and materials needed to complete the job. James (long time employee, driver and crew leader on this job) says that nothing was packed or moved prior to them arriving and that is why the final total exceeded the original estimate. James also says Mr. [redacted] statements referring to him signing or saying are untrue.many times customers like to do some of the packing or moving themselves to save money; I get that and respect that. Sometimes I give estimates to pack and move everything and then upon move day we arrive and the customer has packed and moved everything except the heavy furniture. Their final cost was a lot less than the estimate. In reference to submitting a claim; if the balance is paid in full, since replacement value insurance was not purchased the value of the items were insured up to a value of sixty cents per pound per signed contract. Mr. [redacted] knew up front that he did not have a binding estimate or flat rate. Mr. [redacted] knew he was being charged by the hour + materials for his packing and moving job. That is all we are asking for is to be paid for our time and materials Mr. [redacted] received.Regards,Matt B[redacted] Matt B[redacted]