S & S Tire

Dear MsGasser: In response to Mr [redacted] 's complaint, we offer the following response At no time during the purchase process was Mr [redacted] treated unfairly with regard to the cost of the vehicle he purchased or the monthly payment All paperwork is in order and, at your request, I can have them e-mailed or faxed to you The dashcam in question was removed from his trade and returned to him; however, the wiring could not be returned because it was installed in the headliner (We Owe document available, which indicates nothing is owed to the customer) We value Mr [redacted] 's business and hope that this resolves his concerns Sincerely, Kevin C [redacted] General Manager Kenny Ross Nissan

Dear Ms [redacted] : With regard to the complaint filed by Mr [redacted] ***, I offer the following response Mr [redacted] had concerns regarding the pricing of his recent trade towards a new vehicle Due to a safety issue recall on his trade in vehicle, it was explained to the ***'s that their vehicle would not be able to be sold at retail and we would not be able to offer them the price they had hoped to get for their vehicle The ***'s were unsure if they were willing to accept the lower trade dollars and asked for time to consider The ***'s returned a couple of hours later and accepted our trade offer towards the purchase of their new vehicle While Mr [redacted] was browsing Kenny Ross' website, he saw that the vehicle he had traded was listed for 'retail' sale and that's when he contacted MrR [redacted] and the Revdex.com thinking that he had not been told the truth After looking into the matter, I came to find that the vehicle was mistakenly added to our website and I have since had the vehicle removed because as I explained to the ***'s the vehicle cannot be sold at retail unless and until the safety issue is resolved I contacted Mr [redacted] and explained the oversight to him Mr [redacted] mentioned that he had a few concerns about some items on his new vehicle that I told him I would be happy to help him with I told him if he brought the vehicle in, I would be sure he received a loaner vehicle to drive while I took care of those items He said he needed time to work out some scheduling issues with his wife and would get back to me We value Mr***'s business and hope that our explanation resolves his concerns.Sincerely,James D [redacted] General MangerKenny Ross Chevrolet, Zelienople

Mrs [redacted] leased a Subaru Legacy from Kenny RossSubaru on August 12, Every customer that leases a vehiclefrom Subaru is provided a copy of the lease guide (attached).TheLease Guide very clearly explains the customers’ responsibility atlease endIt is our policy to follow up with customers days fromtheir lease maturity date to make them aware of the re- leasebenefits and any special offers that Subaru or Kenny Ross Subaru mayhave at different times each monthThey are simply friendlyreminders to our valued customers and are not intended to benagging, irritating, or perceived beggingWe value every customerand opportunity to help them with their automotive needs.On June 15, 2017, Mrs [redacted] returned to Kenny Ross Subaru toexplore her options because her current lease was coming to maturitywithin a few monthsIt is business to contact all customerswho are coming out of a Subaru leaseIt is also our policy to appraisethe vehicle for trade in, in the event that we would choose to buy thevehicle from Subaru Motors Finance and retail it as certified preownedDuring that visit we discovered that the vehicle would not bea good fit for our inventory based on condition and cost so wedecided not to take it in on trade but return it to Subaru MotorsFinance for them to dispose ofMrs [redacted] also had oneremaining payment on her Legacy and we issued a check to herto cover that paymentWe reiterated to her that we would not betaking her vehicle in on trade and was reimbursing her last paymentto her so that she could fulfill her obligation with Subaru MotorsFinance from the new dealWe explained that we would ground thevehicle and return it for disposalBy not taking the vehicle on tradeand returning it to the finance company makes the lease endagreement binding.A little more than a month later Mr [redacted] called and spokewith a sales manager about a bill that they received from Subaru fortires and other adjustments for excess damage or wear to the 2015LegacyHe stated that his wife was misled and wanted Kenny RossSubaru to reimburse them for the amount of the tiresThemanagement staff tried to explain to him that the vehicle wasreturned to Subaru Motors Finance as a grounded vehicle and notused as a trade, and that his wife received her final payment to fulfillher obligation on the original leaseUnhappy with the explanation hethreatened to use social media to discredit Kenny Ross Subaru whichhe didMr [redacted] was not present when Mrs [redacted] leased the new vehicle and could only know second hand theconversations that took placeKenny Ross Subaru is a completelytransparent, highly recommended Subaru dealer with an impeccablereputation of handling the automotive needs of their customers andwould never intentionally mislead anyone to simply gain a saleWepride ourselves on being at the top of our class in customersatisfaction and owner loyalty

Hello Jennifer Mr [redacted] purchased his vehicle on 3/30/2016Mr [redacted] received his dash camera the day his purchased his vehicle3/30/2016.The coupons we have for all our Kenny Ross customers are used for purchasing extended service contracts.I have supplied the sales agreement with the date purchased and We Owe per your request.Please let me know if you would need any other information.Thank you Kevin C***General ManagerKenny Ross Nissan [redacted]

Ms*** I have received all of the necessary paperwork that I will be sending to you today with regard to Mr [redacted] 's concerns All of our paperwork indicates that Mr [redacted] 'declined' all options, including GAP insurance, which he did not purchase at the time of delivery We value Mr [redacted] 's business and hope this satisfies his concerns.Sincerely, [redacted] ***

Dear [redacted] : I have requested that *** [redacted] 's name immediately be removed from all Kenny Ross mailing lists I hope that this request will satisfactorily resolve [redacted] s concerns If there are any further problems, please don't hesitate to contact me.Sincerely,Karen W***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The fact the clutch was slipping was first reported by a mechanic at [redacted] before I returned it to Kenny Ross SubaruWhen I had the clutch plate repaired at [redacted] , the owner showed me the clutch plate and the wear and tear that would have been expected of a older carI understand that the car was purchased AS ISMy complaint was with the repair department keeping my car for days and sending me off with telling me the clutch was "like new" when it obviously wasn'tEither the the technician did not know what he looking at, or no one really inspected the clutchIn either case, by allowing me to drive a car that needed such serious repair is negligent in due causeTo add insult to injury their response with the BBV is to blame the driverI only received one message from the dealership, the rest of my calls and emails remain unanswered Regards, [redacted] ***

MrDoug R**, GM of Kenny Ross Chevrolet-Buick-GMC, is in the process of trying to resolve the situation w/Ms*** He attempted to contact her yesterday and planned to leave a message asking her to contact him to discuss her request of a warranty refund Sincerely,Karen *W***

Dear Ms. [redacted] : Prior to the delivery of Mr. [redacted] 's vehicle, he was told that it was equipped with a satellite radio. Once the salesperson, Jacob B [redacted] , discovered he made a mistake, Mr. [redacted] was informed, but he still... made the decision to take delivery of the vehicle. Although the $200 upcharge for the radio had to be investigated, sales manager, Mark S [redacted] , discovered that the upgrade charge was for the radio's color screen. Mr. S [redacted] also offered to assist the customer to cover the cost of an upgrade to the Chevrolet MyLink radio, but the customer said he could get a better price if he purchased aftermarket. With reference to the $1100 mirror upgrade vs. the $345 factory upgrade the explanation is as follows: The factory upgrade is done when the truck is built with mirrors and the wiring is done at the factory and he would not have been charged for the factory mirrors. When dealer installed, there's no credit for the original mirrors and the labor to install the wiring is extensive. Mr. [redacted] was aware that the truck did not have the towing mirrors at the time of purchase, which is the reason he asked for the cost to install at the dealer level. We have had no further contact with Mr. [redacted] . We value Mr. [redacted] 's business and hope that this response satisfactorily resolves his concerns.Sincerely,Jayson M***General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I wish to closemy Revdex.com case against kenny ross at this time.Thank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The warranty-cancellation check in question was received promptly, and I withdraw my original complaint as it was settled immediately and amicably Regards, [redacted] ***

Dear Ms***: I am responding to the complaint filed by *** ***, ID ***. Check no*** in the amount of $was issued to Ms*** on May 4, 2015. Ms*** should receive that check very soon. We believe
this satisfactorily resolves her issue with Kenny Ross Ford. If I can be of any further service, please don't hesitate to contact me.Sincerely,*** ** ***Executive AssistantKenny Ross Automotive Group ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are moving in the right direction Kenny Ross is working with us and we will be satisfied when all of the issues are resolved in the next week or two Once those requested items are completed, we will agree to close the complaint
Regards,
*** ***

Dear Ms***: With regard to the complaint filed by *** *** I offer the following response. As per our recent discussions, I got in touch with both the service manager, Andy W*** and service advisor, Phill N*** with regard to Ms
***'s complaint. MrW*** and MrN*** have tried, prior to and after our conversations, to contact Ms*** on multiple occasions and she has not yet returned either one of their calls. Since neither have heard from her, there is nothing more we can do to try and resolve her issues. We value Ms***'s business and hope if she has any further issues that she will immediately contact Andy W*** or Phill N***. Sincerely,

Our customer has been categorized in our internal data system as "do not contact". We apologize for any undue stress, and we have made every internal effort to ensure she doesn't receive any correspondence directly from us. If she continues to receive any communication from a third party
on our behalf, please instruct her to forward it directly to Doug R**Thank you

Dear Ms***: With regard to the customer complaint from *** *** I offer the following response from *** ***, Service Manager at Kenny Ross Ford South (KRFS):Mr*** brought his Ford Explorer to the KRFS Service Deptin April with a low
coolant concern. My service deptanalyzed the concerns and performed a cooling system pressure test at no charge. The test showed no leaks during that visit. Mr*** was told to bring the vehicle back if he noticed that the level had dropped. In May 2015, Mr*** returned with the same coolant concern. During this visit, it was discovered that the radiator was leaking and the radiator was replaced under his extended service plan. Several weeks later, Mr*** returned with another coolant level concern. It was discovered during this visit that a heater hose clamp was failing and had caused a small leak. The clamp was replaced at no charge and Mr*** left KRFS satisfied with the work that was done. The very next day, we received a negative review from him on our social media site. Attempts were made to contact him to discuss the review to ask what we could have done to better serve him. Mr*** returned to KRFS' service dept. a few days after he posted the review, with another coolant issue. The vehicle was looked at right away and no leaks were detected. It was explained to him that the coolant level could vary based on the engine temperature. After his concern was satisfied, we asked him why he posted a negative review and he gave us no explanation. The service sales consultant asked him to call if there were any further problems to see if we could satisfy his concerns, prior to posting another negative review.After reading the Revdex.com letter of complaint from Mr***, I called him and explained that the review he submitted impacted a lot of service personnel; however, that is no excuse for poor service. I reminded him that we diagnosed his vehicle at no charge, scheduled his vehicle diagnosis/repair in a timely manner; at times ahead of waiting customers, made additional, unrelated repairs at no charge to be certain that he received a great service experience, which it appears he did not. I apologized to Mr*** for not exceeding his expectation and assured him that we will be available for all of his future vehicle needs. We value Mr***' business and hope that this satisfactorily resolves his concerns. *** ***, Service Manager, Kenny Ross Ford South

Dear Ms*** With regard to the complaint filed by ** *** ** *** offer the following explanation. On August 21, 2017, Mr*** purchased a GMC Envoy VIN *** with 98,miles. All
documentation signed by Mr*** indicated that the vehicle was sold 'AS IS' with no warranties, whether expressed or implied. We would be happy to provide all documentation signed by Mr*** to help assist in this matter. At the time of purchase, Mr*** was offered a Vehicle Protection Plan, which he declined. Mr*** returned to the dealership on August 28, to have a fog lamp bulb replaced and repair a right front air deflector. At that time, the vehicle had 98,miles and Mr*** did not indicate that there were any other problems with the vehicle. We do not have any further records beyond his last visit on August 28, 2017. Although it has been over seven months since Mr*** purchased the vehicle, as a gesture of goodwill we would be happy to provide a complimentary diagnosis of his vehicle. We value Mr***'s business and hope our explanation satisfactorily addresses his concerns.Sincerely, Jeff I***General ManagerKenny Ross [email protected](724) 863-X

Dear Ms***: With regard to Ms***'s concerns, we offer the following response. Ms*** purchased an 'As-is' Chevrolet Silverado on May 30, 2015. All the paperwork she signed properly and completely discloses the terms of
an 'As-is' sale. I have attempted to contact Ms*** on several occasions to discuss her concerns, but have been unsuccessful in reaching her. We value Ms***'s business and would like to have the opportunity to speak with her. At her convenience, I can be reached at *** *** ***.Sincerely,Doug R**General ManagerKenny Ross Chevrolet

The customer's warranty was cancelled and the refund check was sent to the bank that the customer financed his vehicle with to apply to his loan balance. A copy of the check showing his 100% refund was also mailed to the customer. We spoke to the customer on the phone. He
understands the process and was satisfied

Dear *** ***: With regard to the complaint filed by *** ***, I offer the following explanation. When *** *** traded in her car, the following issues were
discovered: 1. High Mileage 2. Body Damage (scrapes) 3. Interior had a very strong cigarette smoke odor 4. There were burn holes throughout the vehicle We offered her $on her trade and although she felt she deserved more, $500 it was the highest we could go, based on the issues we found with the car. *** *** accepted our $500 trade offer. We also discounted our sales price $to get her in her desired payment range. *** *** did inquire about returning the vehicle and during that conversation we explained the return policy to her, at which time she decided not to pursue. We have a signed copy of the exchange program in our file. If you need a copy, please don't hesitate to contact Karen Wills. We value *** ***'s business and hope that this explanation satisfactorily resolves her concerns.Sincerely,David B***General ManagerKenny Ross Toyota*** *** ***