S & S Tire

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. Gasser:
     In response to Mr. [redacted]'s complaint, we offer the following response.  At no time during the purchase process was Mr. [redacted] treated unfairly with regard to the cost of the vehicle he purchased or the monthly payment.  All...

paperwork is in order and, at your request, I can have them e-mailed or faxed to you.
     The dashcam in question was removed from his trade and returned to him; however, the wiring could not be returned because it was installed in the headliner (We Owe document available, which indicates nothing is owed to the customer).
     We value Mr. [redacted]'s business and hope that this resolves his concerns.
Sincerely,
Kevin C[redacted]
General Manager
Kenny Ross Nissan

Hello Jennifer Mr. [redacted] purchased his vehicle on 3/30/2016Mr. [redacted] received his dash camera the day his purchased his vehicle. 3/30/2016.The coupons we have for all our Kenny Ross customers are used for purchasing extended service contracts.I have supplied the sales agreement with the date purchased and  We Owe per your request.Please let me know if you would need any other information.Thank you Kevin C[redacted]General ManagerKenny Ross Nissan[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just made a complain to Federal Bureau Of Consumer Protection, I am going to press charges against Kenny Ross Nissan for misleading me for buying this car .they show my initial as proof of leasing this car to me, please note:1) I and my son went to get some info about their promotion after numerous call they made to my cell phone for one period of one week, I told them I had better price from my local Nissan Dealer , but it was higher than my budget, I was told they would give me much better deal, hold me and my son for more than 8 hours, took my Nissan Murrano to unknown place, and many times I told them we have to leave, they refuse to honor our request, signing that lease was the only way to leave the Dealer.2) They did not give me my Dashcam, I had to pull it out by force, all the accessories worth of more than $150 were still in the car, they did not let me remove it, was told they would give it to me next day, when I call after too many phone calls, they said they sold the car.3) I leave a judgment to consumers who reads this complain,     I am paying $530 a month for Nissan Maxima 
Regards,
[redacted]

Ms. [redacted] purchased a 2013 Toyota Tacoma truck, vin [redacted] on  Saturday May 6,2017. We were notified on Monday May 8 2017 that there was a crack in the windshiel of the 2013 Toyota Tacoma that was purchased from Kenny Ross Ford on the...

previous Saturday. In the hopes of customer satisfaction, Kenny Ross Ford agreed to replace the windshield at no charge to Ms. [redacted]. Ms. [redacted] was not happy with the replacement moulding that was installed on the truck and we gave her the option of either ordering another moulding or if she was not happy that she could exchange the truck for another used vehicle of equal or greater value  from any Kenny Ross’ used inventory. Ms. [redacted] opted to have us order another moulding.         On 5/16/2017, we were phoned by Ms. [redacted]’s, husband. He stated that they wanted a refund of $2500 because the truck they purchased was above Kelly Blue Book value. I told him that I would get back to him after I had an opportunity to research his complaint.        I returned his call on 5/17/2017, and explained that we do not price our used cars based on any one individual book but rather we base our pricing on a market based pricing model. I told him that our Tacoma was priced at 78% of the market based on our computer program that searches up to 3000 miles for a specific vehicle for sale in the market place.  We did invite Ms. [redacted] to use our service department and offered her a courtesy discount on any service that she might need for her Tacoma.    Kenny Ross Ford values Ms. [redacted]’sbusiness. We are always willing to stand behind our workmanship and honor any repairs for Ford Motor Company. I would happy to discuss this matter with you at your convenience. Please feel free to contact me at ###-###-####. Sincerely, Benjamin W. S[redacted]General Manager

The customer's cancellation request was processed and paid to [redacted] Bank through their smartcash system effective 3-28-17.  Attached are copies of the cancellations with the warranty company showing the refund percentage as well as the copy of the payment of $1533.09 to [redacted] Bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] To Kenny Ross NissanMr. C[redacted]Have you ever asked  yourself this simple question that every time a custome made a compalin regarding the exprience he or she had with your dealership, you accuse him or her of being lier, instead of trying to resolve the matter, in my case I had bought another Nissan from different dealer, why I had no problems with them? Do I have a personal issue with you? Do I have nothing else but making a complain of very innocent Dealership? Because you have a pepper work, does it mean you treated me fairly? Do you or anybody in your dealership handed my dash cam to me? What do you think of me or who reads this review? That's exalt the problem, you think people are witless and because you respond to the complain and trying to be polite, people going to believe you, well I think people  are able to make their own judgement.Best Regards[redacted]

Dear Ms. [redacted]:      In response to the complaint issued by [redacted], I offer the following.       Mr. [redacted] came into the dealership on October 10 to look at a 2007 Toyota Tundra; it was Mr. [redacted]' intention to trade his Nissan...

Frontier towards the Tundra.  His trade was appraised at $14,500 ACV (Actual Cash Value) - If we were to trade the vehicle, it would go into our inventory at that amount.  Trade allowance is a different allowance and can be adjusted to negotiate the deal and this was exactly the case regarding Mr. [redacted]' trade.  Before Mr. [redacted] left the dealership we re-negotiated the trade allowance to $16,500, but the ACV would still remain at $14,500.  Mr. [redacted] left the dealership without purchasing the vehicle nor was there any verbal or written agreement.  We explained to him before he left that there was much interest from others regarding this truck and that we do not place "HOLDS" on vehicles.  He said that he was pretty sure he wanted the vehicle, but he first need to check with his credit union.  Within 10 minutes after Mr. [redacted] left the dealership another person began the process to purchase the truck.  Mr. [redacted] returned later that day to purchase the vehicle and was told it had been sold earlier that day.  The vehicle he had found at our other store did not have enough profit to be able to show him the $16,500 trade allowance.       We apologize for any inconvenience we created for Mr. [redacted] and feel our response satisfactorily resolves this situation.Sincerely,Jayson M[redacted]General ManagerKenny Ross Chevrolet-Cadillac, Somerset, PA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The fact the clutch was slipping was first reported by a mechanic at [redacted] before I returned it to Kenny Ross Subaru. When I had the clutch plate repaired at [redacted], the owner showed me the clutch plate and the wear and tear that would have been expected of a older car. I understand that the car was purchased AS IS. My complaint was with the repair department keeping my car for 3 days and sending me off with telling me the clutch was "like new" when it obviously wasn't. Either the the technician did not know what he looking at, or no one really inspected the clutch. In either case, by allowing me to drive a car that needed such serious repair is negligent in due cause. To add insult to injury their response with the BBV is to blame the driver. I only received one message from the dealership, the rest of my calls and emails remain unanswered.
Regards,
[redacted]