S & S Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Hello ***! The information provide by Kenny Ross has fragments of truth to them. First in regards to the radio issue, Kenny Ross has acknowledged that I was told that the Silverado I was interested in had Satellite radio, after I signed my papers is when this was brought to my attention, no satellite radio. In talking with my sales person he did apologize and told me that they will make it right, and that's why I left with the truck, If he told me there's nothing that could be done I would not have left with truck. I took Kenny Ross for their word and we can see what that got me. The comments about the aftermarket radio was in regards to the price they wanted me to pay for the MyLink radio, I could get a better aftermarket radio for less than that. They make it sound like I rejected all their offers, one they didn't really make a serious offer, all but full price is not a good offer for something they told me they would make right. Paying for it myself is me making it right, not them! Also the manager told me if I want a satellite radio I should just to Walmart, and buy one there.Second the mirrors upgrade was asked about early in the sales process, and if the explanation that was giving is true then why wasn't that disclosed in the early stages of the sales conversation if that's policy, sales people should know that. I know for a fact that the wiring is not extensive and its done by harnesses and installation is less than minutes per mirror, and this information was provided to me by other dealerships. I been told different things by so many people up there and can not separate truth from fiction. It seems like now they have a policy or a policy exist so why did it take over months to have this policy explain, when the whole time I'm under the impression that this is a upgrade, which I'm told by others that it should be. I hope this sheds some light on this for you.*** * ***

Ms***: With regard to the complaint filed by Mr***, ID ***, I offer the following response. Mr*** purchased a 'AS IS' Subaru Forester on 9/16/with 74,miles. An 'AS IS' vehicle means that there is no
warranty expressed, written or implied. Every pre-owned vehicle goes through a rigorous inspection and all repairs recommend by the technician including the inspection are made to bring the vehicle to retail condition. Mr***'s Subaru Forester was inspected and all necessary repairs were made on 8/30/ On 9/26/2016, Mr*** brought the vehicle to our service deptw/75,miles with concerns about the operation of the clutch. On 9/29/2016, a technician inspected the operation of the vehicle and found no abnormalities with the operation of the clutch. Mr*** was advised and he picked up his vehicle on 9/30/ On 10/3/2016, Mr*** said he experienced a situation, in bumper-to-bumper traffic, in which the vehicle would not stay in gear. A vehicle with a manual transmission requires a driver w/experience. And it is our opinion that Mr*** may have been riding the clutch in stop and go traffic allowing the clutch to slip excessively creating excessive heat and glazing of friction material, which would cause clutch failure and premature wear and tear We value Mr***'s business and hope that our explanation resolves his concerns.Sincerely,Jimmy D***General ManagerKenny Ross Subaru

Dear Ms***: With regard to Mr***'s complaint re: warranty reimbursement I offer the following response. It takes approximately to weeks for a check to be processed and Mr***'s check was processed on March 21, 2018. Sincerely, Ihor
K***General Sales ManagerKenny Ross Nissan

Dear *** ***:With regard to the complaint filed by *** ***, I offer the following response.*** *** purchased a Subaru Forester on April 16, 2015. During the purchasing process she was offered an extended warranty, which she declined. Extended warranties often cover
service issues after the manufacturer’s warranty has expired. And the manufacturer’s warranty on *** ***’s vehicle had expired, prior to the engine damage, as stated in her complaint.A multi-point inspection was done prior to *** *** taking delivery and included a Lube, Oil & Filter change that certainly would have brought to light any oil leakage. In July 2015, *** *** states that she had an oil change; however, she did not have that oil change done at the Kenny Ross Subaru dealership where she purchased her vehicle nor at any other Kenny Ross service facility. *** ***’s vehicle, as well as all Subaru vehicles, must have the correct type of oil, proper amount of oil, the correct filter and most importantly a drain plug gasket, which other repair facilities rarely replace. When *** *** brought the vehicle to Kenny Ross Subaru on August 15, her vehicle was stalling and was unable to be restarted. The oil was qtslow and the engine damage was already evident. In accordance with *** ***’s accounting of the problem, the oil leak and subsequent engine damage happened between her oil change at a non-Kenny Ross facility on July 15, and by the time she brought it into Kenny Ross Subaru on August 15, 2015. We value *** ***’s business and hope that this explanation satisfactorily resolves this matter. Sincerely, Jimmy D***General ManagerKenny Ross Subaru

Dear [redacted]:       Per our conversation yesterday, I spoke with Jim D[redacted], General Manager, Kenny Ross Chevrolet, Zelienople.  When he last spoke with Mr. [redacted], he  indicated that he was satisfied with the efforts that were made to resolve his concerns.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I wish to closemy Revdex.com case against kenny  ross at this time.Thank you[redacted]

Dear Ms. [redacted]:       With regard to the complaint filed by Ms. [redacted] a check in the amount of $76.47 will be refunded to her.  Ms. [redacted] should receive her check within the next two weeks.Sincerely,Jeff B[redacted]General Manager

Dear [redacted]:     With regard to the complaint filed by [redacted], I offer the following explanation:      I personally contacted [redacted] and discussed her concerns with the current extended warranty she purchased with her...

vehicle.  After speaking with her, I asked her to come to the dealership at which time, we re-contracted her deal with the extended warranty of her choice.  I believe that we have resolved all of [redacted]'s concerns.     We value [redacted]'s business and hope that our efforts have satisfactorily brought her concerns to an amicable resolution.Sincerely,Thomas M[redacted]General ManagerKenny Ross Ford South[redacted]

Mrs. [redacted] leased a 2015 Subaru Legacy from Kenny RossSubaru on August 12, 2015. Every customer that leases a vehiclefrom Subaru is provided a copy of the lease guide (attached).TheLease Guide very clearly explains the customers’ responsibility atlease end. It is our policy to follow up with...

customers 180 days fromtheir lease maturity date to make them aware of the re- leasebenefits and any special offers that Subaru or Kenny Ross Subaru mayhave at different times each month. They are simply friendlyreminders to our valued customers and are not intended to benagging, irritating, or perceived begging. We value every customerand opportunity to help them with their automotive needs.On June 15, 2017, Mrs. [redacted] returned to Kenny Ross Subaru toexplore her options because her current lease was coming to maturitywithin a few months. It is normal business to contact all customerswho are coming out of a Subaru lease. It is also our policy to appraisethe vehicle for trade in, in the event that we would choose to buy thevehicle from Subaru Motors Finance and retail it as certified preowned. During that visit we discovered that the vehicle would not bea good fit for our inventory based on condition and cost so wedecided not to take it in on trade but return it to Subaru MotorsFinance for them to dispose of. Mrs. [redacted] also had oneremaining payment on her 2015 Legacy and we issued a check to herto cover that payment. We reiterated to her that we would not betaking her vehicle in on trade and was reimbursing her last paymentto her so that she could fulfill her obligation with Subaru MotorsFinance from the new deal. We explained that we would ground thevehicle and return it for disposal. By not taking the vehicle on tradeand returning it to the finance company makes the lease endagreement binding.A little more than a month later Mr. [redacted] called and spokewith a sales manager about a bill that they received from Subaru fortires and other adjustments for excess damage or wear to the 2015Legacy. He stated that his wife was misled and wanted Kenny RossSubaru to reimburse them for the amount of the tires. Themanagement staff tried to explain to him that the vehicle wasreturned to Subaru Motors Finance as a grounded vehicle and notused as a trade, and that his wife received her final payment to fulfillher obligation on the original lease. Unhappy with the explanation hethreatened to use social media to discredit Kenny Ross Subaru whichhe did. Mr. [redacted] was not present when Mrs. [redacted]leased the new vehicle and could only know second hand theconversations that took place. Kenny Ross Subaru is a completelytransparent, highly recommended Subaru dealer with an impeccablereputation of handling the automotive needs of their customers andwould never intentionally mislead anyone to simply gain a sale. Wepride ourselves on being at the top of our class in customersatisfaction and owner loyalty.

We are very sorry to hear our customer has been having troubles with her vehicle.  Having reviewed the service history for the vehicle in question, we have confirmed the battery purchased and installed at our dealership on October 11, 2016 would still be covered under the manufacturer...

warranty if deemed defective.  While we do have test results from January 4, 2017 showing that the battery was in a good state of health, we would be happy to review the invoices or receipts from [redacted] to determine if warranty credit can be applied.  Kenny Ross Automotive will be reaching out to the customer to request the documents and attempt to resolve the customer's concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  I am not sure what good a warranty credit is going to do when I had to pay for another battery to be replaced elsewhere, because I was told that theirs could go dead on me at anytime.

Dear [redacted]:     I have requested that [redacted]'s name immediately be removed from all Kenny Ross mailing lists.      I hope that this request will satisfactorily resolve [redacted]s concerns.  If there are any further problems, please...

don't hesitate to contact me.Sincerely,Karen W[redacted]

Dear Mr. [redacted]:      [redacted] brought his vehicle in the dealership complaining of a low brake pedal.  His son-in-law installed a master cylinder and Mr. [redacted] brought it in for us to bleed the system; once that service was completed, the brake was functioning...

normally.  Mr. [redacted] returned to the dealership and said the brake pedal was still low.  At no cost to Mr. [redacted], we installed a Ford master cylinder and bled the system again. He returned for a 3rd time and the abs module was bad so we installed a new one and removed all of the air out of the system.  Since Mr. [redacted] third visit, he drove 3000 miles to Florida and back without any problems with his brake pedal.  It was during our last conversation that I suggested to him that he take his vehicle to another facility for a '2nd opinion' since we have been unable to find any further problem with his vehicle.     We appreciate Mr. [redacted] business and hope that our response satisfies his concerns.  If you have any questions or additional concerns, please feel free to call me at [redacted]Sincerely,David M[redacted]Service ManagerKenny Ross Ford South

Ms. [redacted]     I have received all of the necessary paperwork that I will be sending to you today with regard to Mr. [redacted]'s concerns.  All of our paperwork indicates that Mr. [redacted] 'declined' all options, including GAP insurance, which he...

did not purchase at the time of delivery.       We value Mr. [redacted]'s business and hope this satisfies his concerns.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted]:      Prior to the delivery of Mr. [redacted]'s vehicle, he was told that it was equipped with a satellite radio.  Once the salesperson, Jacob B[redacted], discovered he made a mistake, Mr. [redacted] was informed, but  he still...

made the decision to take delivery of the vehicle.  Although the $200 upcharge for the radio had to be investigated, sales manager, Mark S[redacted], discovered that the upgrade charge was for the radio's color screen.  Mr. S[redacted] also offered to assist the customer to cover the cost of an upgrade to the Chevrolet MyLink radio, but the customer said he could get a better price if he purchased aftermarket.            With reference to the $1100 mirror upgrade vs. the $345 factory upgrade the explanation is as follows:  The factory upgrade is done when the truck is built with mirrors and the wiring is done at the factory and he would not have been charged for the factory mirrors.  When dealer installed, there's no credit for the original mirrors and the labor to install the wiring is extensive.  Mr. [redacted] was aware that the truck did not have the towing mirrors at the time of purchase, which is the reason he asked for the cost to install at the dealer level.   We have had no further contact with Mr. [redacted].           We value Mr. [redacted]'s business and hope that this response satisfactorily resolves his concerns.Sincerely,Jayson M[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The warranty-cancellation check in question was received promptly, and I withdraw my original complaint as it was settled immediately and amicably.
Regards,
[redacted]

Dear Ms. [redacted]:     With regard to the complaint filed by Mr. [redacted], I offer the following response.  Mr. [redacted] had concerns regarding the pricing of his recent trade towards a new vehicle.  Due to a safety issue recall on his trade in vehicle, it...

was explained to the [redacted]'s that their vehicle would not be able to be sold at retail and we would not be able to offer them the price they had hoped to get for their vehicle.  The [redacted]'s were unsure if they were willing to accept the lower trade dollars and asked for time to consider.  The [redacted]'s returned a couple of hours later and accepted our trade offer towards the purchase of their new vehicle.        While Mr. [redacted] was browsing Kenny Ross' website, he saw that the vehicle he had traded was listed for 'retail' sale and that's when he contacted Mr. R[redacted] and the Revdex.com thinking that he had not been told the truth.  After looking into the matter, I came to find that the vehicle was mistakenly added to our website and I have since had the vehicle removed because as I explained to the [redacted]'s the vehicle cannot be sold at retail unless and until the safety issue is resolved.  I contacted Mr. [redacted] and explained the oversight to him.  Mr. [redacted] mentioned that he had a few concerns about some items on his new vehicle that I told him I would be happy to help him with.  I told him if he brought the vehicle in, I would be sure he received a loaner vehicle to drive while I took care of those items.  He said he needed time to work out some scheduling issues with his wife and would get back to me.     We value Mr. [redacted]'s business and hope that our explanation resolves his concerns.Sincerely,James D[redacted]General MangerKenny Ross Chevrolet, Zelienople

Dear Ms. [redacted]:       First, I'd like to apologize to you and Mr. [redacted] for my delayed response.  For some reason, I was unable to access any Revdex.com complaints for a no. of weeks and then I was out of the office for 2 weeks.  In any event, I am now able to...

access and the response from the general manager is as follows.Karen W[redacted].       The warranty information posted on the vehicle was incorrect and that error was acknowledged to the customer.  The information was then corrected and disclosed to Mr. [redacted] prior to any commitment to purchase the vehicle.  Mr. [redacted] was informed that the price for the vehicle was $28,500 and he declined to purchase the vehicle at that price. Sincerely,Alan D[redacted]General Manager[redacted]

Mr. Doug R**, GM of Kenny Ross Chevrolet-Buick-GMC, is in the process of trying to resolve the situation w/Ms. [redacted].  He attempted to contact her yesterday and planned to leave a message asking her to contact him to discuss her request of a warranty...

refund.  Sincerely,Karen *. W[redacted]