Safe Haven Security Services

My panel wire was accidently cut by a contractor on Nov. 28. At NO time did the security company reach out to me to see if there was a problem in the home. I decided that because they had no response to the panel not working that I would cancel the service. They said they are charging me the fee to cancel the service. I will absolutely not pay when obviously my home was not secure with their service. I have tried to speak to customer service and was treated horrible. PLEASE REMEMBER AT NO TIME DID THE SECURITY COMPANY CALL ME TO SEE WHY THERE WAS A DISCONNET OF THE MAIN PANEL. WHAT IS THE POINT OF HAVING A SERVICE THAT DOES NOT RESPOND WHEN THE SERVICE IS INTERUPPTED?

[redacted] < [redacted] >1:PM (hours ago)tome [redacted] ,I would like to withdraw my complaint (# [redacted] ) against Safe Haven Security The CFO, [redacted] , personally contacted us and solved our problem We are very impressed with the customer service we received from him.Thanks!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I never signed any contract , I never put my name or initials on anything I never ever seen a contract until they sent me one via email after I filed a complaint with you I'll take a lie detector test and give one to [redacted] and see who is telling the truth ! And I sent them a letter on the of septstating I never signed any contract I was told time after time from [redacted] & the Installer there was no contract I told them in advance I would not do any type of contract and they both assured me NO CONTRACT !!! You can also check the hand writing of me & [redacted] and see who put my name on that contract What they have done is fraud forging my signature Regards, [redacted]

Dear Revdex.com,Please accept this as Safe Haven Security's formal response to the clients complaint regarding the promised $visa gift card Safe Haven Security does offer a promotion to all clients in the form of a $rebate when we install a standard security system including keypad, door / window contacts, motion detector, interior siren, and remote key fob The sales brochure in question specifically states that we will install the above mentioned equipment and provide the client a $Visa Gift Card The client did not choose the standard package advertised in the sales brochure, which is why the client is not due the $rebate Safe Haven Security installed for the client keypad, door / window contacts, motion detector, remote key fob, interior siren, and monitored smoke detector The client in this case opted for additional door / window contacts, along with monitored smoke detector in lieu of receiving the $rebate Safe Haven Security has left a voicemail with the client regarding the complaint, and hopes with this response will bring some clarification to this matter Thank you for your review[redacted] CFOSafe Haven Security

Please accept this as Safe Haven Security's formal response to the complaint made by [redacted] ? Customer was upset regarding year contract signed on 10/23/? Since complaint has been made, Safe Haven Security has worked with the client to get the account transferred to his new location? Safe Haven Security believes at this time that the customer complaint has been resolved, and Mr [redacted] is? satisfied? with the resolution

Dear Revdex.com,Please accept this as Safe Haven Security Services formal response to the rejection made by Ms [redacted] Attached is the electronic copy of the contract that Mrs [redacted] was sent via email to the email address providedMrs [redacted] did not exercise the notice of cancellation policy she was provided during the rescission periodMultiple attempts have been made to service Mrs [redacted] 's system and Safe Haven's technician was sent awaySafe Haven has contacted ADT Corporate and service signals are running and Mrs [redacted] is receiving monitoring servicesPlease have Mrs [redacted] contact our Customer Service Department to set up a service call to resolve the system issues that are occurring at [redacted] .Safe Haven will not be releasing Mrs [redacted] from the contractual agreementAttached are the supporting documents of the contract that were signed and agreed for with time stamps and dates of the Customer receiving themThank you for your review

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We have received the check from Safe HavenWe consider this a closed case.? Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: ADT clearly has me mixed up with another customerI did not even own my home in January of 2017, so there is no way they installed my alarm system at that time as they claimNor did I ever agree to exchange glass break coverage on ALL windows for contact coverage on just ONE window, leaving all my previously protected windows unprotected but agreeing to pay the same amount!?! C'mon ADT, that is just ludicrous! NO ONE would agree to that sort of stupiditySurely you can make up a better story than that? I had hoped to settle this matter through the Revdex.com without having to tie up our already overburdened court system, but it looks like I will have to seek legal counsel on this matterI am very disappointed in ADT Safe Haven and would not recommend this company Regards, [redacted]

Dear Revdex.com-? Please accept this as Safe Haven Security Services formal response to the complaint made by [redacted] ? Safe Haven would first like to apologies for the negative experience encountered in June? Safe Haven does not promote high pressure sales tactics, and will take internal measures to ensure this does not happen again? At this time we have left a voicemail for the client to assist in the removal of the credit inquire, and will plan on bringing this matter to conclusion once hearing back from the client? Thank you for your review?

To whom it may concern:Please accept this as Safe Haven Security Services formal response to the complaint made by [redacted] ? Safe Haven first would like to apologize to Ms [redacted] for the poor experience she has experienced, and secondly apologize for the tardiness of our response? At this point in time Ms [redacted] has received a full refund on the amount debited from her account for the activation and initial monthly monitoring? Safe Haven would like to as well compensate Ms [redacted] for the repairs to the wall, and has since left a voicemail to begin communication to settle this out? Safe Haven appreciates all feedback, good and bad, and will use this poor experience by Ms [redacted] as an opportunity to retrain our Sales Division on the importance of over communicating with the customer? Thank you for your review of this response.Sincerely, [redacted] CFO? 816-399-4425?

Dear Revdex.com,Please accept this as Safe Haven Security's formal response to the complaint made by Ms [redacted] Safe Haven wants to apologize first and foremost for any inconvenience this may have caused herSafe Haven went out to the property and installed a home security system at the residence on 4/18/Safe Haven was not alerted there had been any equipment issues until 5/8/when a work order was sent over to customer service requesting a service call for the door contact malfunctioningSafe Haven has a responsibility within the first days of the agreement to uphold any service issues that may arise and to provide resolution if possible within the warranty agreementSafe Haven attempted to contact the customer on 5/8/to schedule a service call but was unable to reach the customer and left a voicemail with direct contact information to call back to scheduleThe customer contacted Safe Haven on 5/14/and an appointment was schedule

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIn addition I would like to extend my gratitude to Mr [redacted] for calling me and for being patient to understand my viewpoint on the complaintWe agreed that the payment made so far should cover the cost of goods installed and no additional payment will be requiredWe will continue using ADT with the regular monthly service fee as per the contract signedAlso, to reciprocate to the generosity offered by Mr [redacted] , I have decided not to claim the additional $rebateI'll go ahead and request Revdex.com to close the complaintI'll go ahead and take down any other reviews that I have put in other social platforms such as [redacted] and [redacted] Reviews!Also, I would like to thank Revdex.com for putting forward our complaint to the business and help resolve this quicklyMuch appreciated Best Regards, [redacted] ***

Dear Revdex.com,Please accept this as Safe Haven Security Services formal response to the complaint made by Mr [redacted] First, Safe Haven would like to extend our apologies for any and all frustrations felt by the CustomerSafe Haven strives for an excellent customer experience, and unfortunately it would appear per the complaint we have not succeeded in this case.? ? Mr [redacted] did sign a three year contract with Safe Haven and ADT on 7/6/2017, which states in several places the contractual term, as well includes a Notice of Cancellation form to ensure each customer is aware of the terms of the agreementAfter following up with the technician and reviewing the notes on the account would like to refund the customer the amount of the touch screen keypad for $and schedule a time to come out and install the piece of equipmentThe piece of equipment the customer ordered, does take time to receive and Safe Haven does apologize for the lack of follbut this piece of additional equipment would not have came within the day rescission period and the customer did not contact the sales representative until 7/17/which was a week after the rescission periodThe contract does stand but we would like to offer the piece of equipment at no charge to the customer as a settlementShould the customer accept have him reach out to directly at [redacted] so that we can set up a service call to install the touch screen keypad and refund the charges for itThank you for your review

Dear Revdex.com,Please accept this as Safe Haven Security Services formal response to the rejection made by Mrand Mrs [redacted] The service The [redacted] s's are paying for is the monitoring of their homeThe amount of equipment in the home does not effect the type of monitoring being provided by ADT.? ADT provides a great monitoring system to protect residential homes.? Safe Haven provides an ample amount of equipment within our packages but do give the option for customers to purchase more based on their personal preferencePrior to the installation the amount of equipment is discussed with the customer and agreed uponAt the time of the installation ? the customer is also given first hand opportunity to supervise the amount of equipment being installedShould the customer want to add additional pieces of equipment they can opt to purchase it at the install so that the equipment is installed the same dayAt no time did Mrand Mrs [redacted] object to the amount of equipment that was agreed upon at installation and on their contractAt this time should the customer want to add additional pieces of equipment Safe Haven welcomes them to reach out directly to ADT to set up a service appointment and to purchase the additional equipment at their discretionADT can be reached at ###-###-####Thank you for your review

Dear Revdex.com,Please accept this as Safe Haven Security Services formal response to the complaint made by Mrand Mrs [redacted] Safe Haven would first like to apologize for any and all frustrations caused by these events Safe Haven strives for excellent customer satisfaction, and it would appear we have not succeeded in this situation Mrand Mrs [redacted] home security system was installed by Safe Haven on 1/4/ Since installing the security system, the only correspondence notated on Safe Haven systems is through our original sales representative Safe Haven's Customer Service Team has received zero communication from the Customer, and therefore has not been given the opportunity to resolve any outstanding issues [redacted] owns the contract and monitoring of the security system installed today If [redacted] has replaced components of the originally installed security system, [redacted] will be the company to coordinate the removal of any and all existing equipment Safe Haven can neither confirm nor deny the statements made by the Customer regarding equipment being installed incorrectly as we were never advised of the Customer's concerns Safe Haven is an Authorized Dealer of ***, and installs per the guidelines set forth by *** The only equipment purchased by the Customer were two indoor camera's and one door lock Per notes by [redacted] and Safe Haven, these components are still being used, therefore zero refunds are due at this point in time Regarding the damages reported by the initial placement of the keypad, Safe Haven would advise you contact [redacted] directly to work through any and all assistance being compensated for repairs Should further questions or concerns arrive please feel free to call ###-###-####, and ask to speak with a Customer Service Representative Thank you for your review

Hi [redacted] ,Thank you for bringing this complaint to my attention.Please accept this as Safe Haven Security’s Services formal response to the complaint made by [redacted] *** Safe Haven Security would like to apologize to the customer, as the account should have been turned off upon the phone call from the customer in July Due to an accounting error, the automatic [redacted] payment continued to draft over the next four months The [redacted] payment has been stopped and a check in the amount of $will be refunded back to the client by the end of this week We hope this will bring resolution to the complaint at hand Thank you for your review [redacted] Safe Haven Security Services Inc.Office: ###-###-#### [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is the only way to be in the safe zone with themI will say that I did not sign a contract and I would like to SEE itIf it wasn't for having to put a system in my mother-in-laws house I would fight it to the maxThanks [redacted] Regards, [redacted]

Dear Revdex.com,? Please accept this as Safe Haven Security Services formal response to the complaint made by Ms [redacted] ? Safe Haven has spoken to Ms [redacted] over the phone and has extended our apologies for the poor experience? Safe Haven does not promote the activity described within the complaint, but recognizes with over sales reps nationwide that instances like this may happen from time to time? We value the feedback provided by Ms [redacted] , and hope to internally train and disciple accordingly when situations like these ariseSafe Haven has walked through the steps needed to have the credit inquire removed, and believes at this time we have brought resolution to this ***er? Thank you in advance for your review of our response.Sincerely,? Safe Haven Security Services Inc

Dear Revdex.com,Please accept this as Safe Haven Security Services formal response to the complaint made by Mrand Mrs [redacted] ? Safe Haven would first like to apologize for any and all frustrations caused by these events? Safe Haven strives for excellent customer satisfaction, and it would appear we have not succeeded in this situation? Mrand Mrs [redacted] home security system was installed by Safe Haven on 1/4/? Since installing the security system, the only correspondence notated on Safe Haven systems is through our original sales representative? Safe Haven's Customer Service Team has received zero communication from the Customer, and therefore has not been given the opportunity to resolve any outstanding issues? [redacted] owns the contract and monitoring of the security system installed today? If [redacted] has replaced components of the originally installed security system, [redacted] will be the company to coordinate the removal of any and all existing equipment? Safe Haven can neither confirm nor deny the statements made by the Customer regarding equipment being installed incorrectly as we were never advised of the Customer's concerns? Safe Haven is an Authorized Dealer of ***, and installs per the guidelines set forth by ***? The only equipment purchased by the Customer were two indoor camera's and one door lock? Per notes by [redacted] and Safe Haven, these components are still being used, therefore zero refunds are due at this point in time? Regarding the damages reported by the initial placement of the keypad, Safe Haven would advise you contact [redacted] directly to work through any and all assistance being compensated for repairs? Should further questions or concerns arrive please feel free to call ###-###-####, and ask to speak with a Customer Service Representative? Thank you for your review?

March 2, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO RE: [redacted] Complaint: [redacted] This letter documents [redacted] Haven Security’s response to the complaint from [redacted] on 2/20/ We have reviewed the clients objections, and find the lack in communication today is with our corporate partners, not the client [redacted] Haven Security Service intends to refund the client 100% of the upfront cost for the equipment purchased in September of A check will be processed and sent to the client in the amount of $to ensure this matter is resolved for the client We have spoken to the [redacted] ’s directly, and have confirmed this resolution is acceptable to close this case within the Revdex.com Thank you for the opportunity to work through this matter, and thank you for your continued business as a customer of ***