Safe Haven Security Services

March 4, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO RE: [redacted] This letter documents Safe Haven Security’s response to the complaint from [redacted] on March 2, Safe Haven Security Services has been in direct contact with the client, and has extended on offer to refund the client months of free service in the amount of $ Upon verification through the Revdex.com that the complaint is resolved, we will send the client a check directly by mail The lack in communication by Safe Haven Security is being addressed, and we hope the client will accept this as a gesture of good faith going forward All contracts presented to the client did specifically state a year contractual period for [redacted] monitoring, which provided the client several hundred dollars in free equipment installed into their home Sincerely, [redacted] - Safe Haven Security

Dear Revdex.com, Please accept this as Safe Haven Security Services formal response to the complaint made by Ms [redacted] Safe Haven first would like to offer our apologies to Ms [redacted] for any and all frustration throughout this process Safe Haven strives for excellent customer service, and has spoken to all of our staff to ensure the behavior explained within the complaint does not occur in the future On 4/25, 4/27, and 4/Safe Haven explained that we do not guarantee savings through third party insurance companies during our sales processAll customers are educated on potential savings being available, and instructed to reach out to their home owner's insurance company to confirm actual discounts available Safe Haven reviewed the flyer in question stating $10-in monthly savings, but concluded that the flyer only stated insurance discounts are available.Safe Haven does not believe the customer was misinformed, and therefore is not willing to release the customer from the three year contract signed on 1/9/ Should the customer have additional questions or concerns we invite Ms [redacted] to contact us by phone at anytime Thank you for your review

Mr [redacted] ,To confirm Safe Haven Security has attempted and will continue to resolve this matter Presently in our possession Safe Haven Security has a copy of a paper signed contract, an electronic signed contract, and you have allowed our company to install a free security system into your home which comes with a month contractual agreement My apologies if there has been a disconnect in conveying the terms of the agreement Per the email sent to your attention on August 25th, 2016, I have provided a copy of the contract signed, as well requested a letter from you explaining the issues at hand with your signature attached Upon receiving this letter I will review your signature with the signature on the paper contract to confirm whether you had or had not signed the initial contract I am hopeful we can bring prompt resolution to this matter in the near future Thank you for your time and efforts as we bring your concerns to a close

September 1, RevDex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO RE: [redacted] This letter documents Safe Have Security’s response to the complaint from [redacted] [redacted] We first would like to apologize for the tardiness on getting this response back to the Revdex.com and the Client Safe Haven Security values our customers and their opinions regarding issues after installation Since the complaint was posted Safe Haven Security has scheduled an appointment with the client with our Service Manager to sit down and fully educate the client on the security system installed into her homeAll concerns of the client have been addressed, and to our knowledge the customer is satisfied with the resolution at this time Due to the poor experience back and forth, Safe Haven Security is going to send the client a $Visa Gift Card in good faith that we appreciate their business Please accept this communication as our response to the complaint made to the Revdex.com Thank you

Dear Revdex.com,? Please accept this as Safe Haven Security Services formal response to the complaint made by Mr***? First and foremost we would like to take this opportunity to apologize for any and all frustrations Mr [redacted] has experienced through this processSafe Haven strives for an excellent customer experience from start to finish, yet we are unable to assist clients with potential issues if they do not contact us directly? Mr [redacted] states within his email that Safe Haven would not honor what the Sales Rep promised, yet we have zero records of the Customer reaching out to Safe Haven to have these discussions? On 1/4/Mr [redacted] did call ADT directly to cancel his contract, but during this call ADT advised the customer he would have to contact Safe Haven to request the cancellation of his account? Mr [redacted] did sign a three year contract with Safe Haven and ADT? Mr [redacted] also signed a Notice of Cancellation document which provides the timeline he would have to cancel the contract signedSpecifically within this Notice of Cancellation it states he had until midnight of 12/12/to cancel his contract with zero penalties? Safe Haven has attached a copy of this document for all to review? Safe Haven would be glad to speak further with the customer, but would need the customer to contact us directly to be able to further assist? Thank you for your review of the above response.?

Dear Revdex.com,Please accept this as Safe Haven's formal response back to the complaint made by Mr***First and foremost, Safe Haven would like to apologize for any frustrations felt by the customer as we do strive for an excellent customer experience and per the complaint it seems we have fallen short of thatAfter reviewing the account Safe Haven did review ADT's notes and were able to get the customer a credit of $towards their bill to prevent over billing, a refund of $and an adjusted rate of $beginning on 2/24/ADT is still reviewing the account to lower the bill even further to and making another adjustment to $but currently is honoring the $rateSafe Haven does invite the customer to contact ADT Billing directly at ###-###-#### should he have any further questions or concernsThank you for your review

Complaint: [redacted] I am rejecting this response because; Is it absolutely ridiculous that they would try to have us pay that cancellation fee for something that does not work! Didn't work from the beginningIt hasn't done what it's suppose to at all and they want me to pay a month for it or over to stop it right away?I doesn't work! I should not have to pay for something that has never even worked Regards, [redacted] ***

Dear Revdex.com,Please accept this as Safe Haven Security Services formal response to the complaint made by [redacted] ? First Safe Haven would like to apologize for the customer's frustrations at this point in time, and would like to assist in finding resolution? Safe Haven has spoken to the customer and is presently in the process of setting up a service appointment for our Technician to inspect the hard wired system to review a possible take over in lieu of the presently installed wireless system? The customer's system did go through a point by point check before upgrading to new wireless technology? Safe Haven does not benefit by pulling out existing equipment, and installing new equipment in for free? At the time of installation our Technician concluded that installing a new wireless system was the best route moving forward? In many cases the existing security system does not offer the same benefits / options as new security systems today? Mr [redacted] received a new keypad, new motion detector, three door / window contacts, remote key fobs , and two way voice capability? at zero cost? Two way voice features are not available on the Safe Watch ? At the time of Mr [redacted] 's installation he also signed a three year contract for monitoring with ADT? Safe Haven and Mr [redacted] have agreed to proceed with the service appointment to see about connecting the previous hard wired system? We are hopeful after completing the appointment we can bring resolution to this matter? Thank you for reviewing the above response?

Dear Revdex.com, Please accept this as Safe Haven Security Services formal response to the complaint made by Ms [redacted] We would first like to apologize for the customer’s unsatisfactory experience with Safe Haven Security The sales representative mentioned within the complaint is one of our top Managers within the company, and does an excellent job for Safe Haven Security We are an Authorized Dealer of ADT, which is reflected on all pages of the contract the client signed when having the alarm system installed The client was being monitored by ADT, as Safe Haven Security is simply the company that installs and services the account over the first days of the contract The only service related issue we have noted on the account was the chime function was not working properly Safe Haven Security sent technicians to assist in fixing this issue, although the client did not permit the technician to come into the home to complete the service call Ms [redacted] has signed a contract for months, has allowed Safe Haven Security to install equipment into her home which she has not paid for, and now has cancelled the account with the notion that the contract and equipment will not be billed at her expense Ms [redacted] ’s personal information is 100% secure, and should have zero reservations that her information collected will be compromised I invite Ms [redacted] to contact Safe Haven Security to bring this matter to final resolution Thank you for reviewing the complaint at hand. [redacted] Chief Financial OfficerSafe Haven Security Services Inc.Office: ###-###-#### [redacted]

Dear Revdex.com, Please accept this as Safe Haven Security Services formal response to the complaint made by Mr*** First and foremost we would like to take this opportunity to apologize for any and all frustrations Mr [redacted] has experienced through this processSafe Haven strives for an excellent customer experience from start to finish, yet we are unable to assist clients with potential issues if they do not contact us directly Mr [redacted] states within his email that Safe Haven would not honor what the Sales Rep promised, yet we have zero records of the Customer reaching out to Safe Haven to have these discussions On 1/4/Mr [redacted] did call ADT directly to cancel his contract, but during this call ADT advised the customer he would have to contact Safe Haven to request the cancellation of his account Mr [redacted] did sign a three year contract with Safe Haven and ADT Mr [redacted] also signed a Notice of Cancellation document which provides the timeline he would have to cancel the contract signedSpecifically within this Notice of Cancellation it states he had until midnight of 12/12/to cancel his contract with zero penalties Safe Haven has attached a copy of this document for all to review Safe Haven would be glad to speak further with the customer, but would need the customer to contact us directly to be able to further assist Thank you for your review of the above response

Dear Revdex.com,Please accept this as Safe Haven Security Services formal response to the complaint made by [redacted] First Safe Haven would like to apologize for the customer's frustrations at this point in time, and would like to assist in finding resolution Safe Haven has spoken to the customer and is presently in the process of setting up a service appointment for our Technician to inspect the hard wired system to review a possible take over in lieu of the presently installed wireless system The customer's system did go through a point by point check before upgrading to new wireless technology Safe Haven does not benefit by pulling out existing equipment, and installing new equipment in for free At the time of installation our Technician concluded that installing a new wireless system was the best route moving forward In many cases the existing security system does not offer the same benefits / options as new security systems today Mr [redacted] received a new keypad, new motion detector, three door / window contacts, remote key fobs , and two way voice capability at zero cost Two way voice features are not available on the Safe Watch At the time of Mr [redacted] 's installation he also signed a three year contract for monitoring with ADT Safe Haven and Mr [redacted] have agreed to proceed with the service appointment to see about connecting the previous hard wired system We are hopeful after completing the appointment we can bring resolution to this matter Thank you for reviewing the above response

? Ms [redacted] , My apologies for your continued frustrations.? The reason Safe Haven Security is addressing your Revdex.com Complaint is because you have filed a complaint against Safe Haven Security and not ADT.? I would be glad to discuss by phone or email options to cancel out your contract at any point in time.? My direct contact number is listed below, and I would invite you to reach out so that we can bring your concerns to a conclusion.? I hope to hear from you soon? The signed contract that you completed in its entirety on January 27, explains in detail your options to cancel the contract? Should you need a copy for your records please do not hesitate to call and request a copy? [redacted] Chief Financial Officer Safe Haven Security Services Inc Office: ###-###-#### [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I was unavailable to answer the call while at work when MrB [redacted] called, furthermore, this response is filled with lies and I have referred this matter to my attorneys.Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: this complaint was mentioned in the first compliant I mentioned everything that I was unhappy about and discussed it with several people and now I am being called a liar and I don't appreciate itI know what I was promised and I am not getting my it so I want out of the contract There is nothing to resolve unless I get what I was originally promised for the price I was promised Regards, [redacted]

Dear Revdex.com,Please accept this as Safe Haven Security Services formal response to the rejection made by Ms [redacted] Ms[redacted] stated to our Customer Service Representative that she has and was made aware the sales representative was from Safe HavenMs [redacted] also stated to the Customer Service Agent initiatlly it was her own mistake for confusing Guardian and Safe Haven as one in the same and stated the sales representative did not do anything wrong or was deceptive about what company he worked forMs [redacted] also continued to make arrangements about potentially cancelling and inquired about the fee to cancel after admitting fault to confusing both companies and stating she did not need two companiesMs [redacted] was given the contract to review the day of installation that informed her of who Safe Haven was, and what she was signingIn addition to being able to review the contract and sign the contract Ms [redacted] was also given a copy of the contract to review that included the notice of cancellation policyThe Notice of Cancellation Policy allows the customer a rescission period to cancel without penaltyDuring this 3-day period should a customer go back and review the contract, change their mind, have buyer's remorce etcSafe Haven allows the customer to be released from the contract without penaltyMs [redacted] did not exercise this right and was given full disclosure of what company she was moving forward with along with the contract the provided documentation of Safe Haven being an Authorized Dealer for ADT in the top left hand corner on each page of the contract that was signed and agreed upon by herSafe Haven will not be releasing Ms [redacted] from the contract without penatlyShould she decide to move forward with cancelling and wants to make payment arrangements for the early termination fee she can contact Safe Haven directly at [redacted] Thank you for your review

Dear Revdex.com,Please accept this as Safe Haven Security Services formal response to the complaint made by Mrand MrsF*? Safe Haven would first like to offer our apologies for any and all frustrations experienced by the Customer's? Safe Haven has reviewed our notes on your file, as well all correspondence through ADT? Mrand MrsF [redacted] first submitted a Revdex.com complaint through ADT, which Safe Haven assisted and responded to on 4/3/? Safe Haven has included the original response submitted below, and stands behind the initial response? Mrand MrsF [redacted] within their move to a new residence did sign a new contract with ADT, and therefore is liable for the applicable charges until the contract is fulfilled? Safe Haven can find zero promises to the Customer that have not been fulfilled at this time? Thank you for your review? ? Thank you for contacting Safe Haven Customer SupportYour previous account was cancelled through ADT and have processed the refund for the months you were double chargedADT is refunding this amount as they bill for monitoring, if you have any further questions please feel free to contact ADT directly? at? [redacted] Safe Haven will not refund this amount as Safe Haven does not bill for monitoring

Hi [redacted] and ***, Please accept this email as Safe Haven Security Services formal response to the complaint made by Mr [redacted] Safe Haven has spoken to Mr [redacted] regarding his questions and concerns on several occasions I have requested Mr [redacted] to send in a formal letter requesting the cancellation of his service, but have received zero communication from the Customer since 8/25/ Safe Haven currently has a hand signed contract by Mr [redacted] , along with an electronic signed contract by Mr [redacted] Both contracts require different initials and or signatures The contract’s signed specifically detail the monthly monitoring charges, and point out the month contractual agreement for installing a security system at a reduced charge Mr [redacted] has been very volatile over the phone with Safe Haven’s Customer Service Representatives We hope to find an agreeable resolution, but at this time the Mr [redacted] has stopped communicating with Safe Haven, and has moved to submitting complaints through the Revdex.com Thank you for your review [redacted] Chief Financial OfficerSafe Haven Security Services Inc.Office: ###-###-#### [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com,Please accept this as Safe Haven Security's response to the complaint submitted on 9/14/ Safe Haven Security values the opinions and satisfaction of all our clients nationwide In an effort to resolve the matter we have reached out to the client today being 9/16/2015, and have offered discounted options on the existing equipment to ensure the customer is satisfied We believe at this time the matter has been resolved, and have received verbal confirmation from the client that they are happy moving forward Sincerely, [redacted] CFOSafe Haven Security