Safe Haven Security Services

Dear Revdex.com, Please accept this as Safe Haven Security Services formal response to Ms***’s complaint We would like to first offer our apologies for the frustrations the customer has encountered Safe Haven along with our partner [redacted] strive for excellent customer service on a daily basis, and hope through continued dialog we may find an acceptable solution to Ms***’s concerns Safe Haven installed a new security system for Ms [redacted] on 9/13/2016, which included a new keypad, new sensors, and key fob at zero cost to the customer Safe Haven does not know how to comment on these items being offered at an expensive price per Ms***, when the customer received these items for free when signing her year contract Ms [redacted] has complained that the installation went poorly, yet we have had zero calls from the client relating to equipment failures Safe Haven as an Authorized Dealer of [redacted] is not allowed to offer USAA discounts, which is why the installer did not incorporate these requested USAA discounts within the contract In an effort to keep a satisfied customer, Safe Haven did write a check to the customer to honor a matching offer through USAA Yet Ms [redacted] continues to follow up with complaints after cashing the check days after the installation for the USAA discounts It is our opinion that Safe Haven has not mistreated Ms***, and by all accounts went out of our way to ensure she was a satisfied customer We believe the customer’s intentions are to cancel the signed year contract, and is attempting to use these statements to force our hand After researching the matter, Safe Haven will not be releasing Ms [redacted] from the contract without first collecting the amount due per the contract to close the account We hope Ms [redacted] will contact us directly to resolve this matter Thank you for your review of this complaintJosh [redacted] Chief Financial OfficerSafe Haven Security Services Inc

Dear Revdex.com, Please accept this as Safe Haven Security Services formal response to MsH [redacted] 's complaint First Safe Haven would like to offer our apologies for the frustrations experience by the Customer Safe Haven has reviewed the notes on file, and due to the poor communication by our Sales Representative we will be issuing the rebate requested by the end of this week to the Customer Safe Haven is hopeful MsH [redacted] will accept this rebate as an acceptable resolution to this matter, and should the Customer have additional issues moving forward we invite her to call [redacted] Thank you for your review of this complaint

September 1, ? Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO? ? RE: ? [redacted] ? This letter documents Safe Have Security’s response to the complaint from [redacted] We first would like to apologize for the tardiness on getting this response back to the Revdex.com and the Client.? Safe Haven Security values our customers and their opinions regarding issues after installation? Since the complaint was posted Safe Haven Security has scheduled an appointment with the client with our Service Manager to sit down and fully educate the client on the security system installed into her homeAll concerns of the client have been addressed, and to our knowledge the customer is satisfied with the resolution at this time? Due to the poor experience back and forth, Safe Haven Security is going to send the client a $Visa Gift Card in good faith that we appreciate their business? Please accept this communication as our response to the complaint made to the Revdex.com? Thank you.?

To whom it may concern:Please accept this as Safe Haven Security Services formal response to the complaint made by [redacted] The clients security system was installed in January The client first contacted Safe Haven Security Services June 10, regarding a rebateAt the time of installation the client opted for additional equipment to be installed in lieu of the rebate Our customer service team explained this to the client, and the client felt the information was satisfactory at the time of the call Nine days later the client posted a face book complaint regarding the miscommunication by our sales rep, which again our customer service team reached out and explained all terms of the contract that they signed on January 24th, Once again the client stated they were satisfied with the explanation and ended the phone call We are now ten months into the contract and the client is requesting to be let out of the month contract they signed I have the contract available if the client would like to call and discuss further The contract clearly explains the three year commitment on page one, and all equipment being added to the home on page two Our apologies for the miscommunication by the sales rep, but the contract clearly explains everything offered with our service The contract also defines the cancellation period within the contract which is days At this time Safe Haven Security has met all conditions of the contract, and would not be able to release the client from their signed contract Thank you for your review

To whom it may concern:Please accept this as Safe Haven Security Services formal response to the complaint made by [redacted] Safe Haven Security is committed to resolving the complaint at hand, and has since left a message for the customer to discuss over the phone The client permitted the technician to install a new security system within the residence on 9/3/2015, provided the technician with banking information to have the monthly monitoring debited from her account on 9/3/2015, called back on 9/30/to notify Safe Haven Security that her last name was incorrect on the account and requested it to be fixed, and lastly sent in the $rebate form to Safe Haven Security on 11/11/to receive the rebate for signing a three year contract All of these events listed above would lead Safe Haven Security to believe the electronic contract in question was signed by Mrs [redacted] We hope to find acceptable resolution on this matter in the near future Thank you for your review.Sincerely,Josh B#-###-####

May 11, This letter documents Safe Have Security Services response to the complaint from [redacted] ***- [redacted] on 5/5/ Safe Haven Security Services takes 100% responsibility on the delay in sending the client their $rebate An error was made by our Customer Service Team, which resulted in the client not receiving the rebate promised May 8, 2015, Safe Haven Security Service sent a $refund to the clients bank account to initiate the rebate to the client as soon as possible Secondly, we have spoken to the client over the phone, and they are confirming receipt of the rebate received today Please review and close this customer complaint at your earliest convenienceThank you [redacted] Safe Haven Security Services Inc Office: ###-###-#### [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I am currently paying for protection on windows, though I have only been able to set my alarm for about out of the last daysI can't set my alarm because the dog's barking makes it go off even though the Safe Haven ADT person I spoke to before I bought my alarm system assured me this would not happenI will get fined if the police keep showing up at my house, so I can't set my alarmMy house has sat unprotected for the last months though I have still paid ADT religiously almost $a month because I do not wish to ruin my creditI do not understand this Safe Haven ADT CompanyThey claim to care about people's safety but have done nothing to protect mine even though I am paying them every month to do soWhy is ADT Safe Haven doing this to me? Does this company have no integrity? Do they not stand behind their products and promises?I am currently paying almost $a month for ADT to protect windowsADT now is offering to only protect windows and thinks this is fair? For the same price? ADT Safe Haven, you should be ashamed of yourselfYou can only conduct business this way for so long before people realize what you are really aboutYou need to be fair and give me protection on all windows like you said you would and like I am already paying you to doI trusted you with the safety of my familyWhat happens if we are broken into? What happens if one of us is hurt due to your refusal to protect my home even though I am paying you to do so? You should be ashamed of yourselvesThis is not the way a reputable company conducts business Regards, [redacted]

Dear Revdex.com, Please accept this as Safe Haven Security Services formal response to [redacted] 's complaint Safe Haven has reached out to Ms [redacted] today by phone and apologies for the experience Ms [redacted] was provided incorrect information by our Manager regarding the buy out of her prior contract with Guardian Due to this misinformation Safe Haven will be paying the balance due on the contract with Guardian Safe Haven at this time has not received a letter from The [redacted] 's Office, which is why we have not made a response back We thank Ms [redacted] for bringing this information to our attention so that we may internally correct the misinformation being sent out to our customers Thank you for your review

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:? The work order was sent AFTER I had made several calls to the main ADT office.? I was told I had service through ADT not a separate company, which is Safe Haven.? All of my paperwork says ADT and that is who I pay my bill to.? I did not even know HOW to contact Safe Haven Security.? Honestly, I feel this is a complete scam.? I still want me contract voided and the equipment removed.? It has been less than days and I still cannot use the system.? No one has called to offer any apologizes from the company or offer any type of voided contract or refund Regards, [redacted]

Dear Revdex.com, Please accept this as Safe Haven Security Services formal response to the complaint made by Mr [redacted] First, Safe Haven would like to extend our apologies for any and all frustrations felt by the CustomerSafe Haven strives for an excellent customer experience, and unfortunately it would appear per the complaint we have not succeeded in this caseStandardized billing for ADT is prorated for the first month and the second month is included in the first month's billThis is standard billing for ADT that Safe Haven has no authority overThe customer was signed up on quarterly billing which allows the customer to do paper billing but also has them pay in a three month consolidated paymentThe customer did contact our customer service department on 8/and expressed no longer wanting to be on quarterly billingOur customer service representative was able to get over to the billing department and set the customer up on monthly billing as of 8/We do offer our sincerest apologies that this was not explained at the time of the sale and the sales representative has also reached out to the customer to go over how billing works and discuss in further detail should he have anymore questionsThank you for your review

Dear Revdex.com,Please accept this as Safe Haven Security Services formal response to the complaint made by Mrand Mrs [redacted] .Our apologies as the customer did in fact have security security services installed 1/28/not 1/30/A week after ? on 2/4/we made an additional trip ? requested by the customer to service the system that had previously been installed a week priorAs previously stated in the last response our last trip to Mr [redacted] 's home was on 3/11/for the glassbreakSafe Haven nor ADT would need to falsify claims of an installation date as our statements are supported by the electronic copies of the contract that Mr [redacted] is required to review and signUpon signing the contract an email copy of the contract was provided to Mr [redacted] to the email address on file provided by himWithin this copy of the contract on page includes a well documented inventory of the equipment installed and agreed upon at the time of the installation which included the following:16.5v Amp Transformer(included)Battery( DSC Impassa)(included)Cell primary ( Impassa)(included)DSC Impassa Panel(included)DSC WLS( 4B FOB)(included)DSC WLS Glass break(included)DSC WLS Glassbreak(paid additional)DSC WLS Door( Slim)(included)DSC WLS Door( Slim)( paid additional)? This was emailed to Mr [redacted] for review the same day the equipment was installedAt no time during, after, or any additional trips made to Mr [redacted] 's residence did Mr [redacted] inquire about additional equipment or being unsatisfied with the amount of equipment that had been previously installed at the initial time of the installationSafe Haven is not obligated but is willing to honor the previous offer of additional door/window contacts to Mr [redacted] at zero costShould Mr [redacted] accept these terms we request that he call 1-800-842-to call and schedule an appointment with our technicianThank you for your review

Dear Revdex.com, Please accept this as Safe Haven Security Services formal response to the complaint submitted by Mr [redacted] Safe Haven would like to first apologize for the customer's frustrations, and hope in the near future to be able to resolve this matter We would ask the Customer to please send a copy of all communication between MrB [redacted] and Mr [redacted] to [redacted] so that we can investigate this further Safe Haven does have a contract signed by Mr [redacted] acknowledging the monthly monitoring at $54.99, but will make all efforts to right the wrong if we can confirm alternate monthly pricing was promised Thank you in advance for your review of this response

Dear Revdex.com, Please accept this as Safe Haven Security Services formal response to the complaint issued by Mr*** Safe Haven did recieve email correspondance from Mr [redacted] on 4/18/regarding the cancellation of the security system contract Safe Haven then proceeded to call Mr [redacted] for a period of two weeks to set up an appointment to remove the security system installed so that we could then issue refunds due to the customer Upon completing the removal of the equipment in early May, ADT has now issued the Customer refund at this time Safe Haven offer's our apologies for the delay Thank you for your review

Dear Revdex.com, Please accept this as Safe Haven Security Services formal response to the complaint made by Mr*** First, Safe Haven would like to apologize to Mr [redacted] for the confusion in the expected experience with Safe Haven and ADT Safe Haven has spoken to the Customer on more than one occasion discussing why the gift card was not available, and why the second motion detector was not used, as Safe Haven did end up covering all windows in the basement with window contacts Safe Haven has as well addressed the question of the monthly monitoring rate of $52, which today the customer is actually paying $ Safe Haven’s last correspondence with the Customer was on March 8, after the written complaint was made Safe Haven invites Mr [redacted] to reach out to Safe Haven regarding the complaint to see if we can assist in bringing this matter to a conclusion Over the course of June and July of 2016, Safe Haven has attempted to contact the client times with zero return response Thank you in advance for the review of Safe Haven’s response [redacted] Chief Financial OfficerSafe Haven Security Services Inc.Office: ###-###-#### [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The nature of the complaint has nothing to do with the technician.? The nature of the complaint is that the salesman represented the service as ADT.? When the initial errors occurred, I contacted ADT.? It took several attempts before I ever received contact information or became aware that I was actually contracting with Safe Haven.? Additionally, I did state I believe the sensors did not work well with the doors due to the age of the home.? I do not believe the technician is qualified to gauge whether or not the doors closely properly enough for the sensors to work appropriately.? I stand with my initial claim that I should have been and should still be able to cancel my contract.? ? Regards, [redacted]

Safe Haven has requested Mr***'s to contact our corporate office directly to work through these outstanding concerns Since 2/9/when Safe Haven responded to the original complaint to the Revdex.com, zero communication by phone has been attempted by the client Upon receiving a phone call from Mr***, Safe Haven will attempt to find resolution to this matter Please call ###-###-#### at your earliest convenience Thank you

June 1, RevDex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO RE: [redacted] Complaint # [redacted] This letter documents Safe Have Security’s response to the complaint from [redacted] on 5/28/ Safe Haven Security signed up the client for ADT service on 6/5/ The client at the time signed a year contract, which stated if canceled over the first months that a balance of 75% of the remaining months plus equipment provided at zero cost would be due The client also signed a notice to cancel which provided the client business days to cancel service upon signing the year agreement Safe Haven Security strives for excellence with its employees and sales team; the contract signed by the client is verification of the terms which the client agreed to The contract does not state that the client can cancel at anytime, nor would a company stay in business if they offered free installation and equipment and allow the client to cancel at anytime Safe Haven Security does offer a free security system installed with a $activation fee This free system comes with keypad, door contacts, motion detector, and keyfob The client on 6/5/paid the $activation and signed the initial contract for the free security system At the time of the installation though the client requested an additional door / window contacts to be added, smoke detector, and additional keyfob which attributed to the additional $charged for the additional equipment The client has been paying the monthly monitoring fee for the last months as agreed per the contract, which contradicts the statement that the $collected was for monthly monitoring Safe Haven Security would be glad to work with Ms [redacted] regarding the cancellation of her service, but would need to follow the terms of the contract signed initially Thank you for reviewing our response [redacted] Chief Financial Officer Safe Haven Security Services Inc Office: ###-###-#### [redacted]

Dear Mrand Mrs [redacted] ,Safe Haven Security Services, Inc is taking full responsibility for the incorrect information provided by our Sales Associates We would like to resolve this matter by paying you the difference over the month contract in rates being charged of $versus the $offered at the time of purchase The math behind this is $x months = $owed back to you Upon acceptance of our resolution through the Revdex.com, I will personally drop by your refund check to your home Our mission today is have you 100% satisfied moving forward We look forward to hearing back from you in the near future.Sincerely, [redacted] Chief Financial Officer Safe Haven Security Services Inc Office: 816-399- [redacted] @mysafehaven.com

Dear Revdex.com- Please accept this as Safe Haven Security Services formal response to the complaint made by [redacted] Safe Haven would first like to apologies for the negative experience encountered in June Safe Haven does not promote high pressure sales tactics, and will take internal measures to ensure this does not happen again At this time we have left a voicemail for the client to assist in the removal of the credit inquire, and will plan on bringing this matter to conclusion once hearing back from the client Thank you for your review