Safe Home Security, Inc.

Review: IN DEC 2010 I WAS TRICK IN TO A CONTRACT WITH SAFE HOME SECURITY I'VE WAITED 5 YEARS TO GET OUT OF THIS CONTRACT .THEY CALLED ME IN MARCH ASK ME IF I WANTED TO RENEW MY SECVICE I SAID NO I BEEN WAITING TO GET OUT OF THIS CONTRACT. THEN THEY CALLED ME IN SEPT. THEY TOLD ME MY CONTRACK WAS UP IN MAY AND THEY RENEWED MY SERVICE FOR ANNOTHER YEAR I TOLD IF I HAD KNOWN MY CONTRACK WAS UP I WOULDN'T HAVE PAY THEM IN JUNE OR SEPT.NOW THEY WANT ME TO PAY THOUGH MAY OF 2016 I DON'T FEEL I SHOUD HAVE TO PAY THEM .I THINK THEY SHOULD PAY BACK THE LAST SIX MONTHS I PAID THEM I SHOULD NOT HAVE TO PA Y FROM DEC. TO MAYDesired Settlement: I DO NOT WANT TO PAY FOR ANY MORE OF THEIR SERVICE

Business

Response:

Safe Home Security has agreed to cancel this account.

Review: This is a complaint like none other. I received an invoice in mid October 2015 from a company called Safe Home Security Inc. for a billing of of past dues with late fees and a billing for prepayment of 3 months of services from 11/15 -2/16. The bill totaling over $200.00 We lived in [redacted] for 32 years and we have a security alarm service with a reputable local company. We were totally baffled by this since we have never dealt with this company or even heard of it. The invoice offered no explanation. Just to make absolutely sure, I reviewed my security monitoring contract to see if there was any mention of this company. There was nothing that came close.

I drafted a letter asking them to explain the invoice and how did they got my address as an account. I asked for any documentation to show proof of our agreement of services and charge. A few days later, a male caller from the company called and stated that he was asked to talk about payment. He said that they try to collect from the auto payment account we set up for security but the bank would not release payment. I had asked in my letter what authorization do they have in collecting. The account was set up for a company called [redacted] that defaulted and I ordered a stop payment when I found out on the breach of contract. They did not contact me about anything when the company disappeared. For a few months, I was without service while the auto payment continued. That was 6 months ago. Since then, I went with a local company. This too was on the letter.

The representative listened and then advise me to write the events down to their Customer care department and then gave me an email address. That was the end of the conversation.

I thought my first letter to them had all the details provided so what was the purpose of writing to the web address.

I was wiling to make the contact and then a day later, I received another notice from the company. This time they start off by congratulating us in "enrolling" in their security service then they want us to pay the balance on the other invoice. If we don't do it in 3 working days, an additional $20 late fee would be added. The tone was undeniably threatening.

This is really getting to be ridiculous. I want an explanation and an investigation into this.Desired Settlement: I want to know if this business practice is legal. Where did this company get my auto account information ?

I am still shocked and confused by the whole incident. I want a detailed explanation on how this could happen.

I do not want anything to do with this company. I refuse to pay for something with no rhyme and reason. If there is any change on my credit report, I will be contacting an attorney.

Business

Response:

We have legally obtained this agreement from an acquisition from [redacted], we can switch our client back to us at no additional cost, or the Competitor can buyout the remainder of our agreement for just $604.89.I have spoken to our client and she requested I send another copy of our welcome letter, originally sent in late September 2015.I will send it again today.

Consumer

Response:

Review: [redacted]

I am rejecting this response and I have written my response in Words . I uploaded the files in the attachments : 1. Revdex.com Complaint Response 2. Scanned Complaint Documentation

Sincerely,

Review: I have had nothing but issues with this company. They installed a system in our home almost 2 years ago. It only worked for the first couple weeks. We had been paying the monthly bill for 6 months before we realized it wasn't working so we called them and stopped paying the bill. Well since then they continue to charge us for a product that doesn't even work. When they finally sent someone out the gentleman said it was 100% incorrect and that he would have to reinstall from scratch but didn't have time to do it that day. I told the company at we no longer wanted it because it was obvious they did not know what they were doing. When we were told it wasn't an option we told them to reinstall it then. We a year later we are still arguing with them. They have yet to send someone out, won't return our calls, won't refund us, etc. but yet we continue to get harrassed with collections calls almost every week. I'm so frustrated I could just cry. Their customer service, their product and their way to reconcile the issues have been horrible. I just want them to disappear. This has truly been a nightmare. I will NEVER recommend their service and I'm very surprised they are even still in business.Desired Settlement: I please want a total refund...for the amount we spent where the system wasn't even working and clearing out the continuing monthly charges they continue to bill is for. Which is a service we aren't even getting and haven't been getting for almost 2 years.

Business

Response:

We attempted to service this past month but the customer told teh tech it was too late in teh evening and he would reschedule. If the customer calls to schedule service before 1/15/16 we will wipe back balance and send tech. We are not cancelling or refunding as system worked.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Yes, it is true that 1 person was to come and look at the system. He was suppose to come earlier in the day. Then called at 6:00pm and said that he wouldn't be at the house until between 6:30 or 7:00pm which is way toolate in the evening, when we start getting our son ready for bed. We have called back MULITPLE TIMES to reschedule, and was told they would get back with us but NEVER does. We are tired of us and my parents being harassed by the collections department for a service that isn't working, it's insane. As for the bill...if the system is not functioning/not working at all then why on earth are we continuing to be charged for a service that they aren't and haven't provided for us for over a year now. All I ask is that they call back and actually reschedule a visit and not for later in the evening when folks are getting their children ready for bed and clear all previous bills and stop billing us for a service they aren't providing until it is properly fixed and in working condition. I really don't know goethite company is still in business.

Sincerely,

[redacted] - [redacted]

Review: But it is causing health issues!!!! They keep saying I owe, I have proof, bank statements. And they claim its resolved!!! But I keepi getting bills all of a sudden.Desired Settlement: I want to end this contract, I do not want to deal with this company anymore. I want this this to end with us oweing nothing.

Business

Response:

The customers payment was misapplied. It has since been rectified and there is no balance due until April 2016. The contract expires April 2017.

Extremely terrible company to deal with. Their practice is tantamount to fraud. It is unfortunate such a business practice is allowed in this wonderful nation. This business is run by crooks and no one should be subjected to what they do.

Review: I bought this security system and had it installed. When the initial installer was here I was told there was no auto renew. Over 2 years later I wanted to change the system and was told I was locked into a auto renew. I contacted the customer service and was told I had to send a letter and I wouldn't be able to change it for another couple of years. Well I did that, I recently tried again. When I talked to customer service I was told they never received that letter and now I'm still trapped paying for a service I wanted to get out of over 4 years ago. This home security system is a scam and I would not recommend anyone using this business.Desired Settlement: Get out of paying for a contract I tried to end 4 years ago!

Business

Response:

Safe Home Security has agreed to cancel [redacted] account without penalty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: When Safe Home Security came to my home, the two technicians falsely claimed their company had recently bought out another security company, [redacted], and they were at our home to update our system. I explained I still had two months left on my old contract. The technicians told me Safe Home Security will pay for the remaining balance on my [redacted] contract. When I did not receive the money, I was informed I had to have [redacted] send me a copy of my contract with them to prove I actually had a security system. Even though I explained to the company I attempted to get a copy of the contract I was unsuccessful and could show them my check stubs to prove I had paid [redacted]. This was the first sign of a problem. On August 12, I contacted Safe Home Security and told them I was getting a new back patio door installed. A man by the name of [redacted] told me he would put in for a service call to reinstall by alarm. I received no call back from any technician to fix my security alarm. After numerous calls, I have gotten nowhere. I told them I was very desatisfied with my services as not only was I paying for a security system that was not working, I had yet to be reimbursed for my $92 I had to pay to stop services with [redacted] informed me they were not bought out by Safe Home Security and that I had been lied to. Needless to say, [redacted] was not happy I had left their company. I did contact the Attorney General's office as well and filed a formal complaint.Desired Settlement: Not only do I want the $92 I had to pay [redacted] to balance out my account which Safe Home Security said they would do, I also want compensated for the days my alarm system has been off. I also want out of my contract as I would rather do business with an ethical company.

Business

Response:

Hello Carolyn,

I’m responding back to the Revdex.com complaint case # [redacted].

I reviewed the complaint and tried getting in contact with the customer. I left her a message stating that I need to speak with her in regards to the service issue and the buyout. I want to set service for her at no charge and do the buyout but I must have date and time and I also need the buyout letter from previous company. Once I speak with the customer and get everything straighten out I will update Revdex.com.

Thank you.

Dealer Support & Payroll Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: My mom is 76 years old with Dementia. Someone from your company [redacted] came to the house where she has [redacted] and told her they were going to change her equipment. He also ask my mom her password and called [redacted] and told them he was her neighbor trying to help her. My mom had no idea she was getting a new service and cancelling her old one. He called people from her address book trying to schedule them a new service and everyone told him that [redacted] has dementia and he should not have sold her. When I went to my moms I ask her about the new system, she said [redacted] came and installed her a upgraded one. She couldn't even work it. I noticed the sign in the yard where the [redacted] was thrown down for his to go up, and went in and explained to her she had been taken advantage of and she was with a new company. I was informed if I faxed a letter in within my time we could cancel. I faxed the letter in on 4/8/14. They still deducted another month out of our checking account. I called and they said they didn't get the fax in time. Not true. Even [redacted] called me to sell me a system, I ask him if he realized my mom had dementia, and he replied "I thought something was wrong". We sent the equipment back but got a bill last month for $143.95 then another one today for $288.08. It is really sad and says alot about your company that they will go to this extreme to sale your product. Every person he called hung up and called me to let me know that my mom got this new system, and everyone told him that was wrong. You have your equipment, we paid for 2 months which we shouldn't but we will not pay another penny. Every chance I get I will make sure that your company gets the recondition that it deserves. My mom has never missed a payment in her life on anything. I control all her money now and I promise there will never be a dime sent to you!!!!Desired Settlement: I don't want to see another bill! We can get written documents from her physician that she is of unsound mind to make decisions.

Business

Response:

Hi [redacted]

I’m responding to the Revdex.com complaint # [redacted].

I have reviewed the Revdex.com complaint and I have terminated her account. No further obligations are required.

Thank you.

Dealer Support & Payroll Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for helping me get this resolved.

Sincerely,

Review: The explanation below details the attempts to have Safe Home Security (SHS), my home alarm provider for more than 7 years, fix my disruption in service. After two months without service or any support from the company, I canceled the service. I was sent a bill for $201.66, which I am in the process of disputing with them. They have been rude and unresponsive.

On August 8, 2015, I changed my internet/phone/cable provider to [redacted], which uses a VOIP system. This was not compatible with alarm system. Although the alarm was not working, I was completely unaware of this until September 5. I contacted Safe Home Security (SHS) and [redacted] to rectify the situation. With little help from either company, I switched back to my original provider, [redacted] on September 8, 2015. Once again, I received a signal that my alarm was not working and assumed it was once again an error from the service provider, this time [redacted]. I placed a service call and had a repairman come to the house to “reconnect” the alarm. While here on September 8, I contacted SHS to speak with the [redacted] service man, only to learn that the VOIP did not work with my system.

On September 8, I began a long-standing phone interaction with [redacted], the customer service representative who was going to help me fix the issue with my non-functioning alarm. She assured me it was easily repairable and that she would look into the matter, and could even lower my bill by signing me up for a contract. Please be aware that I have not been under contract for years now.

When I did not receive a call back from [redacted], I contacted her again on September 11. Again, she assured me it would be rectified, but again, needed to speak to her supervisor and would call me back. I waited until the week of the 15th and when I still had no return call from [redacted], I called her. [redacted] provided the same information I received for the two weeks prior, explaining that she was waiting to speak with her boss. I then explained that I had not received service for six weeks and was still being billed. She guaranteed me that I would receive a call by the end of the day to set up an appointment to have my service restored.

On September 24, out of sheer frustration, I asked my mother to contact the company while she was visiting me. She spoke with a supervisor, [redacted], and after four calls that day, still no alarm service, no appointment, no solution to rectify the problem, yet I was continuing to faithfully pay my bills to SHS. On September 25, I made 3 three calls to SHS only to learn that I still had no access to service, but was still being charged.

On October 2 at 1:06 pm, I contacted the cancellation department and spoke with [redacted] I explained that after countless calls to SHS, who was completely unresponsive to the issue, that I was one day short of eight weeks without service. I wanted to cancel my service with SHS and to notify the company that after such an effort to rectify the issue at hand, I was no longer paying future bills for a service I had not received in two months. [redacted] was extremely rude and told me it was a “consideration” that SHS provide service, not my right. I explained that SHS was not complying with their part of the contract. He then blamed me for the lack of service, explaining that it was my responsibility to be sure the alarm was in working order. My counterargument – the weeks of repeated calls to attempt to rectify the situation certainly satisfied my portion of the responsibility.

I contacted [redacted] in customer service later that day to let her know I stopped automatic payments from my checking account and sent multiple cancellation letters to the company via email as directed. To stop these drafts cost me $30.

Although I received a letter from SHS dated October 2 wondering “if we fell short of [my] expectations.” And a week later, a bill for $201.66. I refuse to pay for a service that I did not receive and your total inaction in response to my repeated calls constitutes a breach of any possible or imagined contract we might have. What I find most ironic is that a portion of that bill was for a warranty, assuring me repairs on my service, which I never received.

The billing of $201.66 is unreasonable and I request that this amount is removed from my account and my account closed in good standing.Desired Settlement: The billing of $201.66 is unreasonable and I request that this amount is removed from my account and my account closed in good standing.

Business

Response:

The account was canceled, prior to the receipt of the complaint , with a zero balance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: October 13,2015- spoke to Derrick H[redacted] about modifying my alarm. Turning my alarm system from land line to cell phone services. Asked him if by me paying more they will upgrade modem and sensor to speak, he responded promptly and said this will be done with no equipment cost that the cost were an increase in the monthly bill which would be 15.00 more. I agreed and set up an appointment. The company called me back and fourth and never ounce scheduled the correct appointment . Finally II got an appointment on November,6,2015 at 5:00pm scheduled by another person in the office Richard, I also asked to dismiss the payment until the alarm would be back and running they did. Then another person name MARIA contacted me telling the technician had quit and they needed to re schedule my appointment to November,19,2015 at 9:00. They installed and said to reconnect I had to contact services again for they can creat a password to upload an app called TC and have my alarm working threw here. When calling no one fixed my issues I was left with no answered and still alarm wasn't working properly. When speaking to another sales associate he explained that Derrick H[redacted] did not have the technician put the right equipment and it wasn't working because I had gotten wrong equipment installed he said you need to contact him and have him fix this issue ounce again. I had phoned him every week since have records of phone registry to prove this was done. And will attach a copy of evidence to back this up. I finally got I touch with him last week on November 25,2015 and he instead of helping me resolve my alarm issues, he was very rude and did not fix anything he said he didn't know what I and his supervisors were speaking about the alarm had nothing wrong. My alarm is still not functioning because I do not have the app or I'd set up and modem is still wrong. He said he would return my call and not ounce has he this is my first week into December 2015 and still nothing has been done. I have left message.Desired Settlement: I want a breach of contract and want my services cancelled.have contacted numerous of times regarding my alarm system it's not working he committed to install new modems and alarm that speaks out front door back door none of this has been done I have been contacting back and fourth with no success it's been two months.have recorded each call and conversation that I have left In voice mails. I want a breach of contract because the alarm system has not commuted to there end of the contract.

Business

Response:

The customer has an appointment scheduled for December 11th to rectify this issue. We have issued the customer 2 months of free service for the inconvenience.

Consumer

Response:

Im still waiting on them to actually go to fix the issue on December the 11,2015 they did not contact me to aware me of this appointment I contacted them today December 4,2015asked them ounce again what was my status on complains Richard attended me and said the appointment is set for such date. December11,2015 from 1:00pm to 5:00pm and waiting to be acredit the money to my account for 2 months to complaint ID [redacted], and if anything goes wrong I will continue to this complaint.

Sincerely,

[redacted]###-###-####

Review: I found that my tenants are not using the alarm systems in my homes and decided to cancel service for both of them. Safe Home Security handled one of them. The reason this even came up is that the original company who monitored both of my homes in [redacted] sold my accounts to two different monitoring companies. Unfortunately, one was Safe Home Security. I accidentally paid the other monitoring company several months early because they both charged almost identical rates. Note that I didn't ask for my account to be sold this this "organization" but went with it.

Because my account was late I was threatened with collection. This was right after dealing with two of their customer service people.

I contacted the individual listed on the letter I received and was told that to cancel my contact I had to pay the entire year. Seriously? The contact was until October and it's February. What with that? Eight months that I'm paying these people for doing absolutely nothing? Why? Just because they can?

I've paid it for now because I value my credit, but I consider this to be the most unethical organization I've dealt with in a long time and I'd caution monitoring companies and individuals to think twice before doing business with SHS.Desired Settlement: I'd like a refund of the months that these guys are charging me for while doing ABSOLUTELY NOTHING.

Business

Response:

After reviewing this account the representative should have taken $94.13 for 3 months monitoring and late and finance charges to close this account. Because the client pays annually I believe the representative became confused and made an error in collecting 12 months. Please contact Karen C[redacted] at ###-###-#### and she will issue a refund to your credit card for $169.87 to rectify the error.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the credit does ultimately show up on my credit card, which it had not yet done as of this morning.

Sincerely,

Review: Unplugged the unit 4 days ago to paint. Never received a call saying our service was disconnected.

We unplugged the alarm to paint. We never received a call saying the it was unplugged. I don't know how long our service hasn't been working but they have continued to take out their monthly payment. We called to cancel the service as they are not providing any. They said that we couldn't and that we are under contract for another 2 years. There isn't any kind of cancellation fee we have to pay for the two years. This is a scam! We have been paying for alarm that we don't ever use for 3 years now. They have random people going from city to city to sign up for bad service! I just want to cancel my service. I'm about to go to my bank and tell them to stop the payment.Desired Settlement: Cancellation

Business

Response:

Business Response /* (1000, 5, 2013/08/26) */

We have scheduled a service request for Mrs. [redacted],

I have attempted to contact her as well, I have not

been called back yet, but I will continue to reach out to her.

Review: I SENT A WRITTEN REQUEST FOR CANCELLATION IN 8/2013. I HAVE STILL BEEN CHARGED FOR SERVICES I HAVE REQUESTED TO BE CANCELED. I HAVE LEFT MANY MESSAGES FOR [redacted] AND [redacted] TO WHICH I HAVE NOT GOTTEN A RESPONSE. I AHVE HAD TO CALL THE CUSTOMER SERVICE LINE TO GET TRANSFERRED OVER AND LEFT MAESSAGE AND HAVE NOT GOTTEN A RESPONSE. ON 9/17/13 I NOTICE YET ANOTHER CHARGE AFTER I SENT WRITTEN NOTICE TO CANCEL AND I SPOKE TO [redacted] ON 9/18/13 WHO PROCEED TO ARGUE WITH ME AND TELL ME I AM NOT BE CREDITED. I ASKED TO SPEAK TO A SUPERVISOR AND WAS THEN TOLD BY [redacted] THAT HE IS THE SUPERVISOR AND THAT IF I SPOKE TO HIS MANAGER THAT I WOULS STILL NOT GET A REFUND. I THEN ASK AGAIN TO BE TRANSFERRED TO HIS SUPERVISOR WHICH IS [redacted] AND HE BEGAN TO ARGUE WITH ME TELLING ME ITS MY FAULT THAT I SIGNED SOMETHING AND DIDNT UNDERSTAND IT . HE THEN PROCEEDED TO SAY THAT IT ISNT THEIR RESPONSIBILTIY TO TELL ME WHAT THE POLICY IS AND THAT I SHOULD KNOW IT. HE ALSO TOLD ME HE WOULD NOT CREDIT MY MONIES BACK TO MY ACCOUNT EVEN THOUGH I HAVE CANCELED.Desired Settlement: I JUST WISH TO HAVE MY MONIES $37.17 FOR AUGUST AND $37.17 FOR SEPTMEBER CREDITED BACK TO MY ACCOUNT DUE TO ME CANCELING SEVICES PRIOR.

Business

Response:

THE CANCELLATION LETTER WAS RECIEVED ON AUGUST 15 2013.. THE SEPTEMBER PAYMENT WAS WITHDRAWN FROM THE CUSTOMERS ACCOUNT IN THE AMOUNT OF $37.17. pLEASE ALLOW 10 DAYS FOR THE REFUND TO BE ISSUED.

Review: I entered into an agreement with [redacted]. This was for a 5 year contract to monitor my home security system. This contract was for 60 months. The contract price was for $32.99 per month. I am being charged $42.99 per month. Secondly, In August of 2011 I set my alarm and left the house. Upon returning I forgot to disarm the alarm and it went off. No'one was obviously monitoring the system as I did not receive a phone call to check on me, there was no police report filed and the police never came. I called the service and got no answer. At this point I sent a letter to cancel the service for failure of the company to provide the contracted service.

Product_Or_Service: Alarm monitoring

Order_Number: 429774Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the security company to cease and desist their collection activities against me since they 1. Overcharged me for the monthly service. 2. Failed to respond to the alarm. 3. I sent a cancellation notice and they obviously honored that notice until such time as the company changed its name to Residential & Commercial Security Systems [redacted]

Business

Response:

The customer originally signed up in May 2011. He cancelled within the 3 day right of recission. Of course in late 2011 it didnt work because his contract and service had been cancelled. He resigned a 3 year agreement in Novermber 2012 and we went and reconnected service that month. The rate is $32.95 and indeed the customer has been billed $42.99. He was overbilled for 10 months. We have credited the account $100.50 which represents 10 months overbilling. We have corrected his rate and he will pay $32.95 going forward. If he wishes to cancel he may pay a 90% buyout on the contract which is stated under the monitoring section. We are not cancelling the contract.

Review: I signed a contract with Safe Home Security Inc. To have my home monitored for my protection from home invasions! I was intimidated in to doing so from my roommate. At the time I was in no condition to know what I was getting in to, as I was taking powerful medication for a mental problem. This contract was signed November 23 2011,as it turned out the technician that installed the system did it incorrectly, he connected the alarm system too a in house phone line that was already connected to a heart monitor. The alarm system worked off and on for a couple of months. The company was notified. A tech. was sent out and after checking out the system acknowledge it was installed incorrectly!, and the only thing could be done was to upgrade and get a new system at a higher monthly rate.I Wrote and requested to be released from the contract due to the following reasons: The system was installed incorrectly, and the new system they want to install cost more money, I do not trust this company, because they was being paid, and the system was not being monitored. They have refused to release me from this bogus contract, and they was the first to renege!.Please Help!Desired Settlement: TO Be Released From Contract.

Business

Response:

[redacted] has a full parts and labor warranty on his account. This warranty covers all costs of replacement parts and the service labor to do so. Safe Home Security would love the opportunity to have a technician out to [redacted]'s home to assess the operability of the alarm system.

Cancellation of the agreement is not an option at this time. [redacted] signed a new 5 year agreement on November 21, 2012 which is in effect until November 21, 2017.

Review: I've reported an issue early this year with safehome security. At that time I was informed I was under contact thru Sept. 2013. I checked my banking acct online and noticed I'm still being charged for services. I called [redacted] number and selected 5 for the resolutions dept spoke with a representative who became irate because I asked for documentation for proof of his statement. I asked to speak with a manager but he who refused to let me. I was informed my issue was being worked on and that's all he needed to inform me. I called today 11/14/13 to follow up on that conversation. I had a difficult time reaching a manager. I was transferred to [redacted] he assured me he would fix the account today and give me a call back at 11am. I never received a call back. I called back at 130pm CST and was informed [redacted] was on another call. I requested to be put on hold until he was available. When [redacted] took my call I asked what happened to him calling me at 11. He stated he passed my information on to another associate to handle, but the account was fixed. I asked to be emailed documentation for proof. I also informed [redacted] I would be contacting your office. He became upset but requested that I share with you that he took care of me. This company has not held their word on any information they've shared with me.Desired Settlement: I would like all the additional charges refunded to me immediately.

Business

Response:

A refund for two months of service (Oct. Nov.) in the amount of $89.98 will be sent to the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have not recieved any form of reimbursement from this company. When I call to follow up on the status of things I get the run around. I call in November after I made the complaint with you. I was told they recieved my complaint from the Revdex.com and the mgmt team was reviewing my account. I called today and I was sent to someone's voicemail after I asked several times to speak with mgmt. This company is giving me the runaround. I personally think they should pay me interest fire all those time. They knew my account was not being renewed in September but the continued to process auto drafts. I called in October and brought it to their attention I was told it was being stopped and the October payment was being refunded to me. I had the same issue for November.

Sincerely,

Business

Response:

A refund for two months of service (Oct. Nov.) in the amount of $89.98 will be sent to the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It does not give any details around when this matter will be resolved..

When will the check or ach reversal take place. Please require them to provide those details so that can be held accountable.

Review: They were charging directly to our credit card for a couple years and would not discontinue services when the contract was up. We cancelled the credit card to get them to address the issue. They talked to us, cut our bill in half and we decided to continue but with direct billing rather than auto payments. Now our credit report is totally screwed up, as they were billing us quarterly, but remarking on our credit report that we were continually 60 to 90 days in the rears. We sent checks quarterly as they asked.Desired Settlement: I want my credit report fixed. Services cancelled and no more games.

Business

Response:

The account has been canceled. If Mr. [redacted] has any concerns with his credit report, he may log on to annualcreditreport.com and issue a dispute. Once Safe Home Security receives the dispute we will make every attempt to repair any negative reporting.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: Safe Home Security is nothing but a bully. I initially contacted Safe HOme Security to cover security services to my home due to medical necessity. I had moved out of my house in August 2013 and requested in advance to have the services disconnected. Prior to August 2013 I also requested NOT to have auto renewal.When I moved out in August 2013, the landloine phone was disconnected in which Safe Home Security has record that they no longer provided the services. They've continued to bill me LONG AFTER the service wasn't provided. Safe Home Security acknowledges that I called in October after cotninouusouly receiving billing. They acknowledge that they were not providing services in August, but yet they claim that they still provided a "service" to a residence that I was not living in.Safe Home Security has also been informed that I'm a visually impaired veteran who takes opid medication (morphine 180 mgs) in addition to dizapham which requires that I have my bills sent out on a regular basis (not by me). They continue to harass me claiming that I have an "open balance" because I didn't send them notice in advance(according to them) they also claim that my calls to disconnect the service wasn't sufficient and that they have no recollection of a letter sent out on my behlf. They are demanding that I pay for services for another year as a bulloing antic. When a person requeswt to discontinue auto renewal that means ot discontinue auto renewal. When a person requeswt to cancel a service and they send a letter and disconnect the phone service in which they confirm that they didn't provide the service...but they they claim that they are charging me for another year of service because they did not honor my requedst to cancel and that a "call" doesn't mean anything" nor did my letter to canx the service beginning August whden I moved out of the residence.Please contact them. Their service was canxcdelledDesired Settlement: I wish that they cancel any outstanding service and amount they claim due. My land loine phone service can confirm that my services from there were disconnected in late July and August which was required to use the service. Safe Home security states tha tthey called my "number" on the 13th of August 2013 which confirmed that my number was not in service.

Business

Response:

Safe Home Security has agreed to cancel Mr.[redacted] account without penalty. There is no further money due.

Review: When I purchased my three year home security agreement in the fall of 2013 it was with the agreement that it was transferrable to another party in the event that I moved before the three years elapsed. The account was then sold to Safe Home and when I informed them I was moving and needed to transfer to the new owner they told me I could not do so, and that it was against their policy. After lengthy dialog with them I then worked with Safe Home to arrange for the new owner to set up his own three year policy directly with them, which would then remove me from any further obligation. I have email documentation from Safe Home dated May 22, 2014 which confirms this. And on June 10th I received further confirmation from Safe Home that the account would be cancelled.However, they sent me a letter dated June 17, 2014 that states my account will not expire until August 2016 and they did debit my account for the June payment. I have made multiple calls and sent follow up emails to Safe Home and have received no response.I consider their business practices unethical and they are in violation of the written agreement they made with me. Your help in resolving this matter would be appreciated.[redacted]Desired Settlement: I desire Safe Home to honor the written agreement to cancel my contract and refund the unauthorized withdrawal they made.

Business

Response:

The [redacted] contract was acquired from [redacted] We reviewed the contract which was purchased and there is no clause allowing transfer of the contract/service or a buyout due to the sale of the home. The contract terms are 8/2013-8/2016.

Consumer

Response:

Review: [redacted]

I accept the factual statement from Safe Home that my contract which they purchased from [redacted] had no written provision for transfer if I sold the home. This was a condition the [redacted] salesperson assured me of when the original contract was signed and I failed to get that in writing. That was my mistake which I deeply regret because we knew at the time we would be selling within a year. This is why we asked about it. We would NOT have entered into the contract if we had not been assured of this transfer option.

When I initially contacted [redacted] to do the transfer to the new owner they told me "no problem, we can do that." However, a week later they called back and said that my contract had just been sold to Safe Home and that Safe Home had a different policy. In fact, they told me "if you had called 1 week ago we could have done it, but now you need to talk to Safe Home."

At that point I contacted Safe Home directly to open up the dialog. It was perfectly understandable that Safe home wanted to protect their investment and I wanted to facilitate that. Therefore I worked closely with them until they agreed that as long as the current owner signed a three year contract, then I would be released from my contract and have no further liability. That is the email correspondence which I have provided. That is a written, and therefore valid, change to my contract terms. I have been in contact with the new owner and he has tried multiple times over the past several months to have Safe Home come and set up his contract but they have not returned his calls. Both of us have put in good faith effort on our parts for the past several months to work with Safe Home so they can continue their revenue stream uninterrupted. Safe Home has failed to take any action to honor the revised agreement their representative made with me.

I am rejecting this response because:

1. I have a written modification to my contract terms provided by an authorized representative of Safe Home. This email clearly documents that I am released from my contract terms as of the end of June.

2. Safe Home has failed to meet its agreement to the new terms in two ways:

a) They have not followed up with the new owner despite numerous phone calls from him to make such arrangements. These calls can be documented by phone records if necessary. FYI, at this point the new owner is tired of waiting for Safe Home and wants to look elsewhere for security services. Due to their extremely poor customer service (Can't even meet with him to set up an account) he no longer has confidence in Safe Home.

b) Safe Home continues to withdraw monthly fees from my account after the time they agreed to stop such withdrawals (per the email exchange). This needs to stop immediately.

I respectfully request that Safe Home honor the revised agreement and release me from all further liability as agreed in the email exchange which has been provided.

Sincerely,

Business

Response:

Please provide the email

Consumer

Response:

Review: [redacted]

Attached is the email exchange you requested. This email, dated May 22, 2014 confirms that my account would be cancelled and I would have no further financial responsibility. The rest of the email exchange has been provided so you would see my own going efforts to resolve this. Please note, this email exchange was provided as part of the original submittal to Revdex.com and was also printed and sent as a hard copy with a letter to Safe Home several weeks ago. This is, therefore, the third time I have provided this documentation.

Sincerely,

Business

Response:

I DO NOT SEE THE EMAIL REFERRED TO. ALL THAT' IS BEING PRESENTED IS WHAT THE CUSTOMER IS CLAIMING TO HAVE IN A CONTENT OF AN EMAIL, IN HIS RESPONSE. . I NEED TO ORIGINAL EMAIL FROM THE SHS EMPLOYEE

Business

Response:

First of all, the new owners did not take over the service. Secondly, the email was sent on the word of the customer, who stated the agreement was transferable to another party. It was an acquisition, and we did not have the original contract, at the time of the email. When the contract was obtained, it was determined the contract is not transferable. The original response stands. If the Revdex.com would lime the supporting documents for review, we will be happy to send them

Safe Home Security

Safe Home Security

Review: Your service called my elderlyFather offering an alarm deal, when I realized the next day what he had done ICalled to cancel. This went on for over a year, I supplied everything they asked for, proof of service from [redacted] and bank statements to prove we had [redacted] all along and was promised a refund of our money. We finally had to stop automatic payments from coming out of his acct. that are still sending a paper billing and we are not serviced by them . They just called me on 8/4/14 and tried to tell me we are in contract with them until sometime in 2015. This company is totally fraudulent as when I had [redacted] come out a see why the system wouldn't work, they said all they could find was a disconnected wire. [redacted] and safe home security, stay away from them. Still wont refund his money and still trying to collect. What kind of business preys on the elderly?Desired Settlement: $29.99 for over a year and removal of any debt owed and $99.00 installation fee.

Business

Response:

The customer signed a 3 year contract in June 2012 and paid without hesitation through September 2013. We have no record of him calling us about a pervious alarm company. If teh customer can provide a signed [redacted] contract from before June 2012 that was not expired or expring within the next 12 months we will review. As it stands now there is no legitimatcy to this complaint.