Safe Home Security, Inc.

Review: I signed a three year contract with Safe Home Security Inc. 03/2007 for a Home Security System and Monitoring Service. I continue doing business with Safe Home Security without signing a new contract until 11/2013.During the last year I contacted Safe Home Security's Customer Service and requested a quote on a new wireless system. At that point I started getting quotes from other Security Companies. I contacted Safe Home Security and tried to negotiate a competitive price with them but they were unable or unwilling to match the quotes from other Security Companies that I had contacted.At this point 11/2013 I contacted Safe Home Security Customer Service and advised them by phone I was cancelling my service with them and asked what and how I should do this. I was told by a Customer Service Representative to send a EMAIL to [redacted] stating the date of cancellation. I sent the email as requested. I also paid for the service thru the month of November. The month of December I received a bill from Safe Home Security for that month plus a late fee and several other charges. I immediately tried to contact the customer service department and each time I called I was put on hold and no one ever came on the phone. I finally called a few days later and when the representative came on the phone and took my name and number he then disconnected the call, that was after I had been on hold for 30 min.I again sent Safe Home Security another email and stated everything that had happen with my account. I received no response now each month they are sending me a bill with added charges. I have sent them emails, and also regular mail copies of all communication I have had with them.Yesterday 03/03/2014 I received a phone call from a Customer Representative asking what I was going to do about this payment which is now $280.00. I explained to her everything I have stated here and told her I was not under a contract with Safe Home Security and I had tried to work with them.Desired Settlement: Request Safe Home Security to abide by my cancellation notice and paid in full statement that I provided to them as requested in November 2013.I do not owe Safe Home Security anything, they are paid in full and I am no longer a customer...

Business

Response:

Please be advised the account has been canceled, with no past due balance or further obligation to safe home security. We apologize for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: After our siren sitting on the attic has died we trying for 4 months to get a replacement. At first costumer service told us that they have sent the replacement to a technician in our area who suppose to call us back. No one called. Then they said that the siren is coming to our address. Nothing came. Then we been told that that the siren can not be sent until their technician comes and verifies that the siren is a part of our original system. That is after 3 months of lies that the part is coming! Well, what ever. They scheduled a service call. My 80 years old dad who drove through the whole city was waiting for nothing. After I called them they said that was a problem with creating a ticket that apparently technician has never gotten. They apologized and offered to rescheduled a visit for today. As you guess no one showed up today either. My repeated calls to costumer service were answered with "We will call you right back". No one called. On the last conversation they just hung up on me.

Bad company, bad costumer service, bad manners. I wish I researched it better before signing a contract.

Consumer

Response:

From: [redacted] Sent: Tuesday, December 23, 2014 9:44 PM To: [redacted] Subject: Complaint # [redacted] The matter has been resolved probably after your interference. Does not take away that this is very costumer unfriendly poorly ran business. Thanks. [redacted] Sent from my [redacted]

Review: Notice of cancellation for Account Number [redacted] have not used Safe Home Security services for approximately two years. My account agreement ended 1/28/2015 with Safe Home Security (my account was paid every month by automatic bank account deduction and was paid in full), I received a call to renew in February 2015 and I decline because I'm no longer using Safe Home Security services. On 4/1/2015 I called Safe Home Security after receiving a letter from Safe Home Security who continually to bill me after my contract date ended and without monitoring my alarm. I informed customer service that I canceled my contract in February 2015 after it ended. Customer service told me to fax over a cancellation notice, which I did. In May 2015 safe home security customer service call me and said I had a balance of one $157.35 that need to be paid in order for the account to be close. I formed him that I had paid all my monthly billing statements by automatic deduction up until the end of the contract. On June 3, 2015 I received a phone call from a [redacted] (Safe Home Security) [redacted] extension [redacted], who informed me that I had to pay $367 to end the contract with Safe Home Security. I informed her that my contract ended 1/28/2015 and I paid it in full and I also cancel. [redacted] stated my contract renews automatically every year if I don't cancel within 60 days of the end of the contract I have formed her that I did cancel. At that point to tell her this is a scam! I have paid my contract in full and Safe Home Security continues to bill me for service they are not providing, my alarm system has not been connected with Safe Home Security for approximately two years so why are you billing me for monitoring services that you're not monitoring.[redacted]Desired Settlement: Close my account, stop billing me for services that you are not providing and stop contacting me.

Business

Response:

The company is looking to reach a resolution that will keep the customer from losing the safety and security provided by their alarm services that may include, but is not limited to; months of free service, upgrades, and price reductions. If this is not possible, the customer's account will be closed with simply processing a payment for the months of March and April, which are due payments. I [redacted], Co-Director of Safe Home Security) have left a message for the customer to attempt to reach a resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.On June 10, 2015 I spoke with [redacted] account manager [redacted] extension [redacted] and I made the March and April payment by phone ([redacted]) to close out my account.

Sincerely,

Review: In 2011, I had a friend set up a security system for my new home. I had SHS install a wireless system with a 36 month contract. I had to have them come back and put in a 2 window breaks and a fire alarm because I had nothing but 3 door sensors & the motion detector (now unusable) included. I had to hound them for a bill for the equipment and service which finally came in for $800+. I paid this and asked to be billed monthly through automatic payments with my provided bank info. 2 months later I received a late notice for a quarterly payment(this was my only notice). I paid this & again asked for the monthly payments. Same thing happened again with an amount that didn't add up correctly & couldn't be explained. The company waived this & finally put me on monthly payments. I called asking when my contract would expire because I was not happy with any of the service and billing problems & was shocked that it was for 60 months. I was not there when it was installed so I signed and sent back the contract at a later date but I remember it was supposed to be for 36 months. SHS emailed my signed copy that said 60 months. Also during this time I have had problems with being unable to use my motion sensor because of my cat, the glass breaks going off for shrieks, balloon pops or when a cabinet door with glass inlay closes. Now I have found a serious life and property threatening problem. I had left something on the stove on 2 occasions while home & only discovered it by luck before a fire started. The smoke alarm never went off possibly because it was not installed in the correct area of the home or maybe it doesn't work. If it had worked, I would have only been able to escape with my 4-yr-old out a bedroom window and lose my entire home, if not I don't want to consider what would happen. I am a former firefighter so I know a little bit about this. I have emailed the company with these complaints on 12/20/13 with no response to date & asked to be released from my contract because of all the problems.Desired Settlement: End my contractual agreement with no further cost, equipment is owned by me. They are not fulfilling their contract to protect my life and property. I have asked the company previously to end my contract after the billing problems caused problems with my finances and I was unable to use/rely on a good portion of the protection they were providing and was denied.

Business

Response:

Regarding your smoke detector issue, smoke detectors are not

placed in the kitchen for just that reason. If you or anyone burns something on

the stove the smoke detector would go off all the time and therefore the fire

department would be dispatched unnecessarily. False alarm charges could run

into the hundreds and we wouldn’t want that to happen.

A heat detector can be installed to detect high heat in the

kitchen. Now I must tell you that once a heat detector goes off, the device

cannot be used again and must be replaced. It is similar to a sprinkler

head on a fire system. Once the element on the sprinkler melts away the water

would come through the head and ultimately put out the fire. The heat detector

works the same way, without the water of course. If you would like I will

install a heat detector in the kitchen free of charge. While the technician is

there I will have him make sure the motion detector is set for a pet alley.

Hopefully that will remedy your cat issue. If that doesn’t work we will have to

look for other options to solve that issue. I addition we will make sure the

glass break sensor is working properly. Please let me know so I may set service

as soon as possible.

As far as releasing you from your agreement I wouldn’t be

able to do that. The agreement you signed was for 60 months.

My goal and Safe Home Securities goal is to keep you safe and

secure in your home and provide you with the service you would expect from a

reputable home security company.

Respectfully,

Consumer

Response:

I received this message (bottom of page) in my email before the Revdex.com let me know the response and I sent this back to the company. Were they supposed to contact me directly or do we wait for the Revdex.com to send the messages? Thank you.

Sincerely,

Review: [redacted]

I am rejecting this response because:

[redacted]

Review: Greetings, I am writing regarding Safe Home Security. Around the beginning of December 2013, I contacted this company as they were listed under [redacted]. I need to reschedule a tech support appt., regarding one of my sensors. This company called me back to confirm the tech support appt., stating that they could upgrade my system and lower my bill. A technician responded, stated he was upgrading my system. He expressed that this would alleviate the sensor in my basement from going off arbitrarily. He stated that my contract would now be 36.95 per month. I expressed that I was only prepared to pay the $25.00 quoted to me via tech support and that I'd already paid my bill for the month. He explained that my payments would begin the following month. Unfortunately, a couple of weeks later, still Dec., 2013, the $36.99 was taken from my account. This alerted me as it was not debited by [redacted] but Safe Home. I called [redacted] and was informed they were not affiliates anymore. I've called weekly since then and while I have managed to get my money back and the contract rescinded, they will not remove their equipment. As such, I had to call [redacted] and incurred a $202.25 re-installation fee. I am outraged. I've asked Todd Larry, Supv., to assist and as of Monday, Feb., 3, he has not responded to my call. Our last conversation, he told me to have [redacted] come out and reset my system. I am not being monitored by anyone and I've been paying [redacted] and now have to pay more to ameliorate this problem. (I have made more calls than your system will allow me to log in however, I have the info written down. Who I spoke with, the conversations, the requests and expected outcomes as well as next steps. I don't have scanning capabilities at home to upload them.)Desired Settlement: I would like for Safe Home Security to refund me my out of pocket expenses as a result of their misrepresentation and inability to restore my system and situation by removing their equipment as [redacted] is not able to monitor me since they over-ridden their system and refuse to respond to my request for assistance with this matter. It took them all of three days to send a tech support person out... it's taken them almost two months to respond to removing their equipment. My home is not monitored.

Business

Response:

THE CUSTOMER WILL BE REFUNDED THE $202.25. THE CHECK WILL BE SENT TO [redacted]

Review: We had alarm service with [redacted] from July 2006 without a problem. On 3/24/11 [redacted] came to the door claiming he was there to check our alarm system for [redacted]. We had been paying [redacted] $41.19 per monthfor 5 years already. By the time he had left he had installed a new monitor, and had us sign a new contract which would reduce our montly service fee to $29.99. We didn't notice at the time that it was with Security One, which it turns out was actually Safe Home Security. He also informed us that the system had been connected to our fax line. This was a dedicated fax line for my wife's business. He assured us that this was acceptable, and would not affect the monitoring service.Then sometime in mid 2012, my wife, changed her fax arrangements and disconnected the fax/phone line to which the Alarm System was connected. Sometime later we discovered the problem, and started our attempts to cancel the service, as we weren't receiving it anyway, and obtain a refund/credit for service not received.Eventually, the company evidently agreed, as our billing statement dated 11/10/12, showed a balance of $395.72. We did not receive a billing statement in December 2012. However, our January billing statement dated 1/10/13 showed a new balance of $49.49 ($38.91 previous balance, $.58 finance charge, and $10.00 late fee). I am not sure how they arrived at the previous balance of $38.91, but we were heading in the right direction, or at least I thought we were. But they continued to bill us each month-refusing to acI contacted them on several occasions after that to correct the problem without success. Their response isyou signed a contract for 2 years, and you are obligated to pay. I remind them that I am not, and have not, received the monitoring service for which they are billing me.They continue to bill us-Currentlly the balance is $480.90.Our credit report reflects the past due balance, and is affecting our credit ratingPlease help me to end this nighDesired Settlement: 1. Stop billing us for service we are not receiving.2. Refund us/credit our account for services billed but not received.3. Correct our credit report to reflect a zero balance, and reflect our actual payment history-all payments were made on time via an automatic bank draft.4. Issue us a letter stating all of the above, for my records, in the event this should become an issue in the future.

Business

Response:

The security system works through the phone line. Per the customer statement in the complaint "Sometime in mid 2012, my wife changed her fax arrangements and disconnected the fax/phone line to which the alarm system was connected. Per the terms of the contract 3. b) Customer will provide any communication network to which the system may be connected including ant internet, intranet, cable transmissions or telephone lines. An agreement was signed March 24, 2011 for a 36 month term. A copy of the contract will be sent to the Revdex.com for review.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The response does not address the issue.

I am not, and have not been receiving their monitoring service, Why should I pay for something I have not received? The entire problem started with the installation error. Their error, not mine!

I have maintained a residential phone line, the line to which the monitoring system should have been connected to in the first place.

Sincerely,

Business

Response:

THE CUSTOMER REQUESTED THE SYSTEM BE WIRED TO OPERATE ON HIS FAX LINE. IT CREATED A PROBLEM WITH THE PHONE CABLE, SO THE CUSTOMER DISCONNECTED IT., WHICH RESULTED IN NO SERVICE. THE CUSTOMER TOLD THE COLLECTOR HE FEELS THIS RELIEVES HIM OF ANY MONETARY RESPONSIBILITY. HE HAS BEN OFFERED SERVICE TO NO AVAIL. THIS ACCOUT HAS BEEN IN COLLECTIONS IN AN ATTEMPT TO RESOVLE WITH NO RESPONSE FROM THE CUSTOMER.THE CUSTOMERS REJECTION TO THE INITIAL RESPONSE WAS; WHY SHOULD I PAY FOR SOMETHING I HAVE NOT RECEIVED. HE ISN'T RECEIVEING SERVICE BECAUSE HE REMOVED THE THE CABLE LINE FROM THE FAX WHICH IS WHAT HE REQUESTED, NOT THE RESIDENTIAL PHONE LINE. THE ERROR IS HIS, AS HE ADMITTED TO REMOVING THE CABLE, LEAVING THE SYSTEM INOPERABLE AND REFUSING SERVICE. ANY DOCUMENTS CAN BE SENT TO THE Revdex.com FOR REVIEW

Review: Ive been a customer of safe home security since January 2008. The service alarm and sensor have been in par since 2008 except for 2012 in which, one incident, cops came to my house without alarm indication, a mistake from their part I forgive. In 2013 I renewed the contract again for a better system plus with smoke alarm. Only then I discovered this product was the same, everything the same except that no longer was communicating with phone line, and smoke alarm new. It would wake us up 3am every week with beeping sounds indicating communication failure. Technicians have not fixed issues regarding why the machine beeps failure communication. The services are not 100% percent security because it is not communicating in par. The beep is constant every week because of failure communication. They gave a service that is not working properly. I continued paying my dues until last September 2014. I asked to cancel services but they continue to default back to contract or to pay in full anyways no matter if services are not in par. Why should I pay for a service that is not 100% secure. They have not fixed it and cannot. The contract should not obligate the customer to pay in full regardless if service is not 100% safe home security. Because of this, I want out. I don't want to continue paying for services that doesn't meet all requirements for security communication. Thank you.Desired Settlement: I don't want this service and I want to cancel contract because it doesn't communicate with them through the system.

Business

Response:

The client was offered service in August 2014 but cancelled teh scheduled call. The issue is that the client did not want to wait for a technician to be in the area but instead felt service should be sooner. We are not cancelling the contract. The client has 2 options. The first is to pay a 90% buyout which equates to $475.10 to cancel the contract. The 2nd option is to pay the back balance and let us service the system.

Review: I knew my original contract with SHS ended in November 2012, but I was not aware that it automatically renewed for another 3yrs if I didn't send in a letter of cancellation. From November 2012 to July 2013, I assumed (my mistake) that I was on a month to month payment. I decided to go with another provider. When I called SHS in July 2013 to cancel any future payments, I was told that I was under contract until November 2015. I spoke with a "resolution executive" to see what arrangements could be made to end this contract. The only option I was given was to pay a year's worth of monitoring fees (35.99 per month for 12 months = $431.88) at that moment. I advised him that I did not have that amount at that time, and he said there was nothing else could do. When I asked to speak with his superior, he became irate and refused. The call ended without any resolution, and since payments were on auto draft they have been receiving 35.99 each month for 18 months. I called again today to see if we could reach a resolution. Just my luck I was speaking to the same "resolution executive" from before. After he reviewed my account, he said that since I didn't accept the 12 month buyout of $431.88, there was nothing he could do. I informed him that the monthly payments since July 2013 total over $600 which is way more that the buyout offer. He said there was nothing more he could do. When I asked to speak to someone else, he became rude and loud. Again the call ended with no resolution.Desired Settlement: terminate contract with no further financial obligations. a refund of the last 6 months payments would be nice.

Business

Response:

Per agreement terms, the company representative has not given any misinformation to the customer. The company will, however, close the account with no further billing due, against agreement terms. There is no refund due as those 6 months were in fact, due payments.

Review: I sent a cancellation letter on 7/29/2013 in an attempt to cancel my account with Safe Home Security. Due to financial difficulties, I could no longer afford to keep the service. Although I do agree that I owe Safe Home Security some monies, all I've asked during this drawn out time was to receive a final accurate bill for monitoring service through the end of my contract and not an inflated bill for additional fees and penalties. Up until this point, I've dealt with 5 different reps that came up with several different settlement figures all needing to be paid in full and only valid through the end of the month. If not paid in full, the balances accrued late fees and additional penalties which defeat the purpose of needing to cancel to begin with. To this day, I'm still receiving regular statements showing my account is still in active status and the balance growing in excess of $1400. It appears that SHS are only willing to forgive a large portion of my debt & start credit repair, if I agree to continue monitoring service with them in what they call "fresh start". The settlement figure if I accept the (fresh start) offer is extremely less than of what they are actually reporting monthly to the credit bureau and what they are claiming I'm in debt for which is crippling my credit significantly.Desired Settlement: I would like a fair accurate bill of service up to my cancellation period per my contract and my account to be closed. As of today Safe Home Security still has my account as active with monitoring. I would like for them to stop reporting negatively every 30 days to the 3 major credit bureaus as if they are not communicating with me. I would appreciate time to pay off my debt and (or) a payment arrangement and stop giving me "only good through offers" with only minimal time allotment.

Business

Response:

The customer did indeed send a letter of cancel in July 2013. She owed through August 2013. She paid her pricipal months through November 2012. She owes 10 months x $24.95 plus $611.65 in late and finance charges. We would accept a lump sum payment of $550 to settle. Please contact your account manager[redacted] at [redacted] at your convenience to settle this. It continues to be credit reported because there is a delinquent balance. That has to be rectified first.

Review: This company did not honor verbal agreements, made a relative believe they had to sign a contract to allow a tenant to request installation of their home security system, and then demanded a large payment for services that a tenant was suppose to be making payments on. They claim the relative must continue the service until the three year contract is up. They were informed in writing to cancel the contract. We don't believe we are responsible for the tenants payments and we are concerned they will not honor the written cancellation in the future based on complaints that others have made on the better business website. This should not be aloud to continue. The many complaints filed should be enough to take action against this company. They should be prevented from taking advantage of the legal system and taking advantage of unsuspecting citizens. On researching the history of this business, they appear to have an "out of the ordinary" amount of law suits listed on public record in small claims court in some states.Desired Settlement: Not having to pay for a bill the tenant was responsible for. Stop this company from taking advantage of unsuspecting citizens.

Business

Response:

Cannot find this individual in our database anywhere but may save her some time. We do not allow tenants to have alarms unless owner of property signs. If that is what she is referring to than she is absolutely correct. Tenants do not always honor commitments so I am going to assume teh owner signed the contract and is liable for it.

Review: I requested termination of my alarm monitoring by phone in May, June, and July 2013. I was told I missed the deadline and was obligated to service for another year. I was also told I was obligated for 3 years. That depended on which person I spoke with. In August, I sent emails to several representatives of this company requesting that they stop debiting my checking account. They continued to take money from me, the last being in September 2013. I had to pay my financial institution to stop any future payments. The alarm company repeatedly called and mailed bills with additional monthly, late payment, and interest fees. In February 2014, I requested the signed contract they claimed to have. I received a copy of a signed contract I had with a previous company that this company purchased dated May 2011. The contract was month to month. SHS was not the company I contacted for alarm monitoring service. They were not even licensed to do business in my state. In July 2015, SHS posted delinquent payments over 90 days past due on my credit report. They have also contacted people who were listed as emergency contacts for my alarm service with inquiries about me.Desired Settlement: Correct or remove derogatory payment information from my credit report.

Cease any future attempts to collect payment from me.

Cease any contact with me or my emergency contacts.

Business

Response:

CANNOT CONTACT CUSTOMER HIS PHONE WILL NOT ACCEPT PHONE CALLS FROM THIS NUMBER CALLED NUMEROUS TIMES AND AM NOT ABLE TO GET THRU TRYING TO RESOLVE ISSUE BUT CANNOT GET THRU TO CLIENT

Salvatore C[redacted]

Resolutions Department Manager

Safe Home Security

[redacted], CT. [redacted] ###-###-####

mailto:[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

When I submitted my complaint, I was advised by the Revdex.com that the company would respond in writing to the complaint. This response does not address the items of my complaint. I do not believe that the company is contacting me in good faith. When I initially advised them that I would terminate service:They refused to discuss and insisted I had a service agreement. In different calls, I was given different lengths of time for this "agreement."They deducted money from my checking account for two months after I notified them that they no longer were authorized to do so.I have been getting calls from this company in an effort to collect money from me and have contacted people listed as emergency contacts on my previous alarm monitoring service.They do not have a signed service agreement from me. They have a month to month agreement that I signed with a company that they bought over four years ago.At this point, there is nothing to discuss. Either the information I provided in my complaint is accurate or it isn't. If it's accurate, they need to correct the derogatory credit info they posted for me. Actually they should also compensate me for the additional months of service for which they debited my checking account after I rescinded permission. I had to pay my bank a stop payment fee in addition to stop their unauthorized withdrawal from my account.I expect to see a satisfactory written response. Next step is the Connecticut Attorney General's office.

Sincerely,

Business

Response:

MR [redacted] HAS MADE IT IMPOSSIBLE TO CONTACT HIM WE HAVE TRIED TO CONTACT HIM SEVERAL TIMES ACCORDING TO THE AGREEMENT THAT MR [redacted] SIGNED HE AGREED TO PAY FOR A PERIOD OF TWELVE (12) AND THE AGREEMENT WILL RENEW ITSELF FOR A PERIOD OF (12) MONTHS AT A TIME ALSO THE TECHS WHO INSTALLED AND OUR SUBS ARE LICENSED IN WIS. I WILL BE HAPPY TO COME TO A RESOLUTION WITH MR [redacted] IF I COULD CONTACT HIM I TRIED ALL HIS NUMBERS AND HIS PRIMARY WILL NOT ACCEPT CALLS FROM US AND THOUGH I HAVE LEFT NUMEROUS MESSAGES ON HIS MACHINE HE HAS NOT CALLED ME BACK IF HE WOULD LIKE TO COME TO A RESOLUTION PLEASE CONTACT SAL AT EXT [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I received your communication that my complaint regarding Safe Home Security (complaint # [redacted]) has been closed because of unsuccessful attempts by the company to contact me.I have not been accepting calls from this company due to their previous repeated calls and their belligerent tone. The emails I received from your office after submitting my original complaint and response indicated that I did not have anything else to do but wait for the written response from the company. I indicated in my response that I expected the company to address my complaint in writing consistent with your directions. They never responded to my complaint that they do not have any signed agreement from me. In fact, the only signed agreement they have is a month to month agreement I signed with the company they bought, my original service provider.In the final response from Sal at Safe Home Security, he implied that they installed my system. They did not! As I noted, they simply took over the company that was monitoring my system. My system was installed 15 years ago. I purchased the equipment locally. I am requesting that you reopen my case and that Safe Home Security address my complaint in writing. Thank you.[redacted]

Sincerely,

Business

Response:

WE WILL SEND AN E OSCAR REPORT TO THE CREDIT AGENCY BUT AS FAR AS THE PAST DUE MONEY WITYHOUT CONTACT TO MR[redacted] WE WILL CONTINUE TO TRY AND RESOLVE THE FINANCIAL PART UNTIL HE CONTACTS ME HE HAS ALL MY CONTACT INFORMATION THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MATTER. THANK YOU

Review: On 4/11/2012, I entered into a month to month agreement with Security One in Los Angeles , Ca. I set up an automatic payment to security systems for the monthly payments.

On 8/11/2015. I sent a written letter to them to cancel my services.

I signed with another carrier, (ADT) salesman Kelly, He also wrote a letter of cancellation and faxed it to Security One at fax No. 1800-833-3221. The note was signed by me.

My last payment as per the agreement was taken from my bank account on 8/11/2015.

Then on 10/20/2015, I received a letter from Safe Home Security, Inc. requested I pay 166.96 dollars for charges that I have no idea what they are for. I had up to this time never had any dealings with this company, and was not told they monitored my system.

When I called the number, I talked to a Scar B[redacted], at first she said I had broken my contact/

to please refer to section 3 on my agreement. I told her I did not have a contract, I was on a month to month agreement.

I was told they had never received my letter of cancellation or the fax. So this fees were due and payable.

She faxed me her e-mail so I could sent her a letter of cancellations, but the fees were still due. Without an explaining as to what they were.

My agreement in the financial l disclosure statement under late charge. (Company may impose a one time late charge on each payment that is more than ten days pas due, at the

maximum amount permitted by law, up to $5.00 These charges are way more than that, plus I was never send a late notice. my monthly fees were paid thru. Sept. I did what I was required, so I never in a million years expected something like this would happen.

When I sent the cancellations letter via email to Ms. B[redacted], I also had my bank send at check for 35.99 for the October fees.

She then told me the payment would not make the fees go away. I have e-mail her several times with so response from her.

I talked to a Mr. P[redacted] , He said the cancellations was not entered into the system and that they just did not do business like that, he then transferred me to Ms B[redacted]s supervisor to tell me. All I ever get is voice mails without ever hearing back from them.

For all I know, Someone on their end dropped the ball and its their way to get honest people to pay fees, not due I am attaching .My original agreement and the letter from Safe Home Security.

I have attached

When I sentDesired Settlement: all Charges dropped and no credit report of late fees. If you look at the contract Even if they did not receive a cancellations, they can only charge me 5.00 Late fee.

Business

Response:

This account is agreement until April 11, 2016. The amount remaining to fulfill the agreement is $202.95.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have setting in front of me the contract I signed with Security One, on 4/11/12. The contract was on a month to month basis. I cancelled the service on 8/11/2015.I have talked to a Mr P[redacted] whom told me they received the e-mail cancellation and that it was never entered into the system by a Shar B[redacted] .He told me their co. Home Safe Security does not do business that way and transferred me to her supervisor so I could tell him of her error.I called Home Safe Security on 11/01/2015. I spoke with a Mr. Plumb. I said he would take care of my accountHe e-mailed me on 22/02/15. and offered me Discounted rates and wanted me to have him send me the paperwork to set up a date for service.How do I get a copy of my contract to you, and get a copy of their so called contract that I have in service til 2016.I get a different answer from everyone I talk to.But I can assure you I did not enter into a 4 year contract.This has to be settled. This company seems to want to extort money from people without valid proof.

Sincerely,

Business

Response:

Safe Home Security will use this complaint as a written letter to request cancellation of services and will agree to cancel the account without penalty.

Review: I closed my account with Safe Home Security at the end of my contract with the company in March of 2014. I submitted termination multiple times; starting in 2012. Termination was submitted verbally, in writing and via email and was acknowledged by Safe Home Security. In May of 2015, Safe Home Security billed me incorrectly $703. I did not receive any bills - I found out that they had billed me when I saw the negative impact to my credit report on October 30th, 2015. At that time, I called the company and asked for resolution in the form of correcting the mistaken credit submission they had made; as well as a letter to me explaining that they had incorrectly billed me and mistakenly reported this negative to the national credit agencies. I have been told different things by each of the people I have spoken to during the multiple calls I've made to their customer service and billing departments. Today, I received an email with a pdf attached stating that my account was closed as of June 2015 - NOT March 2014 when it was actually closed! The letter also doesn't state that the billing was incorrect and should not have been reported as delinquent! The company refuses to provide that to me and this has negatively impacted my credit rating - it dropped over 100 points from the high 800's to mid- 700's! Since I do NOT owe anything to this company and they should NOT have billed me this amount, I want that removed from my credit reports and corrected.Desired Settlement: I want Safe Home Security to provide the credit agencies and me with a letter stating that they incorrectly billed me in 2015 and that I had closed my account in 2014 and should not have been reported as delinquent! The letter needs to state that I do NOT owe anything to this company and they should NOT have billed me this amount.

Business

Response:

The account is closed, with no past due balance. A credit repair had been submitted, before the complaint was received. Please allow 30 days for it ti be reflected on your report. We apoligize for any inconvenience or misunderstading.

Consumer

Response:

Review: [redacted]

I am rejecting this response because the business did NOT submit the repair to my credit before the complaint was made. I complained multiple times and they insisted that I had to submit the request to remove the mistake; not them. Until I opened the Revdex.com complaint and contacted an attorney, they were refusing to do anything.

Sincerely,

Business

Response:

Please see previous response. Update has been submitted nothing further to offer.

Review: This company is a joke. I signed a five year contract; at the end of the 5 years I tried to cancel my service. They told me that, per the fine print I did not cancel 30 days in advance to the end of the contract therefore I was stuck with them for an additional year. They will not cancel my service. I would not suggest this company to my worst enemy. With so many good companies out there how can companies like this expect to exists. I will be posting this message on my Facebook, the Revdex.com and anyone else who will listen. Companies like this need to be exposed for their scandalous business tactics.Desired Settlement: cancel my service and refund my money back to 8/28/2015 when I sent the cancelation notice to them.

Business

Response:

The terms of the agreement are in bold. The agreement is scheduled to expire on August 23, 2016.

Review: I purchased a Safe Home Security Alarm System In Feb 2015. I kept getting phone calls from monitoring service stating they did not get a signal from my home. We did a test and they said it was fine. I continued to get these same calls almost every 2 weeks. I requested a technician come out and they would not schedule one. They just kept doing the test and stating everything was fine. On Nov 06, I had a new heater/air conditioner installed and they turned it on to burn off the oils, my smoke alarms were on for about 15 minutes. The alarm company's smoke alarm did not go off, no one called from the monitoring company and neither did I hear from the fire department. I've spoken with 2 CS reps and they stated they had scheduled a technician to come out on Nov 13 and then again on Nov 20. Both days I waited from 9am to 1pm and nobody showed. I called again today, Nov 20 when the technician didn't show up and the CS person states he has no local tel # and did send them an e-mail. I think this company is a sham. My alarm system probably has never worked and I can't get anyone to help me. The CS agent today told me there was nothing he could do and I should proceed with whatever I needed to do. He stated he could not give me the name or tel # of the CEO but I could leave a message with his supervisor. I did so and put a block on my credit card.Desired Settlement: I would like the company to cancel my contract and refund the 9 months that the alarm system has not been working. At the least repair the system and refund the 9 months the system hasn't been working.

Business

Response:

Spoke with client today to follow up on service appointment. When tech was there he sent signals from every zone and we received a signal from the smoke detector client felt wasn't working. I offered three months credit and had it entered for the inconvenience of the missed service appointments. I also explained to client she can buy smoke in a can and test smoke detector with a rep from Safe Home Security if she feels the smoke still isn't working, so everyone can be on the same page. Client was okay with the credit we offered.

DO NOT USE THIS COMPANY!!! I have been using this company for five years (bad mistake)and have had poor customer service. They have not once come out to check the equipment since it was installed. The backup battery for the unit had gone bad but when I requested a new one, I was told there would be a $46 charge since the battery was two months past warranty. It would also be two weeks before they could send someone out to replace it. This was the second battery to go bad. When the battery goes bad, the unit beeps every minute. You can only shut it off for four hours by pressing the status button and then it starts again.Even though I had been paying for a full parts and labor warranty, they said batteries were not covered. When I told them I wanted to cancel with them and use another company, they told me that they had already rolled my contract over for another year and I would have to continue paying for another seven months and would have to give two months notice in writing. They also tried to talk me into signing another five year contract. AGAIN, DO NOT DO BUSINESS WITH THIS COMPANY!!!

We have been unsuccessful trying to resolve system and billing problems with this company. After several phone conversations with a person named Annie and also the resolution manager Sal, we will not (at this point) be paying anymore to this company and will most likely seek legal advise.

Review: In September of 2009 I signed a 3 year contract with an alarm company "Safeguard America" out of Orlando, Florida. I was rushed through signing the contract and explicitly told that after three years I would pay monthly and could then cancel but would have to pay fees if I canceled before the original three years only. I had the services for around 3 and a half years and I always paid my bill. Upon moving, we sent a letter canceling the service.About a month or so later, we began getting bills from Safe Home Security (I assume they own "Safeguard America") saying that my contract renewed automatically for three MORE years AFTER the first three years. The contract has some confusing language that the company points to saying that I owe them money, but the installer clearly explained that after three years I would go month-to-month and could cancel at any time. This is clear trickery and I am being threatened by the company (with damage to my credit) because I will not buy out an extra contract after I, in full good faith, fulfilled my original agreement.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I wish for this company to leave me alone and acknowledge that I owe them nothing. It is that simple.

Business

Response:

Business Response /* (1000, 5, 2013/08/02) */

Contact Name and Title: Douglas [redacted] VP

Contact Phone: XXX-XXX-XXXX,ext1629

Contact Email: [redacted]@safehomesecurityinc.com

Florida contracts written prior to June 2010 are subject to 1 year renewals if not cancelled in writing 60 days prior to the renewal date. This account is in a legal renewal and the funds are owed. As a matter of courtesy we will cancel the account. Please allow 30 days for the process to complete. Ignore any correspondence or invoices received prior to that time.

Review: I signed up for Safe Home Security 10 yrs ago and when they came to repair something, they renewed my contract, made me sign renewal or would have charged me for repairs. I sent them a letter in Sept. 2012 to cancel my contract. They said they would keep it on file but have to cancel 60 days before sept when my contract renews. It is now sept 2014, they still wont cancell my contract, they could have applied the letter to 2013. I sent them another letter on Sept. 4, 2014 again to cancel my contract. Now they are saying they don't have anything on file from 2012, I have a copy of the letter they sent to me responded to my request. I had to pay my bank, [redacted], $30 to stop payment for a yr so Safe Home would stop getting paid. I called them again today and they will still not cancel my service. Their contracts are terrible, they just wont let you cancel. I am hoping they will not give me bad credit.Desired Settlement: END MY CONTRACT!!!

Business

Response:

This account has been canceled without penalty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: My mother has a health issue her name is [redacted] and she is one of your clients her account number is[redacted] and my name is [redacted] and I am her power of attorney and I wrote a letter on September 30th to cancel the contract with Safe Home Security because she was diagnosed with [redacted] in January 2014 and she is now living in a nursing home. She will never go home again because she is dying.

Safe Home Security responded back saying more or less they was sorry but her contract does not run out until July 19th 2017 and if she didn't wish to renew her account she could write a letter 60 days prior of that date so I am asking again to cancel the contract.

If you need confirmation of this the facility. Please call [redacted] (###-###-####)

Sincerely, [redacted] Power of AttorneyDesired Settlement: I would think in a case like this the company should show a little compassion when something this awful happens to someone especially when a family member is only trying to take care of of her personal finances and her business affairs without someone taking advantage of them when they can no longer talk,eat, chew or walk and has no quality of life.

Business

Response:

We will cancel the contract. Please allow 30 days for the process to complete. Ignore any correspondence received prior to that date.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,